Built in Canada by Canadians for Canadians!

Had a great experience with David at Aquafun. Worth the drive to Crofton. All the staff was incredibly knowledgeable while we replaced some jets and filter parts and so friendly, everyone pitched in to help! Will definitely make the drive next time we need supplies.

Great customer service, Eric is very knowledgable about our old hot tub.

Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.

Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.

We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner.

The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.

Technician Eric Aasen provided a full service of our hot tub on Friday last. Despite the horrible rain that poured down, he remained cheery throughout the operation. He worked very efficiently and was very knowledgeable - fully addressing our questions and concerns. We highly recommend him and Arctic Spas Duncan.

Came into parksville location thinking that I needed to spend hundreds of dollars to buy a part to clear an error that kept recurring on my system. Tanya looked us up on the computer and suggested that we should first update our software and see if issue was solved. It was! Thanks Tanya.

When my Arctic Spa suddenly became unusable because I could not get it properly balanced i was fortunate to find John Keirstead and voila all my issues were solved.
I appreciate Arctic Spa’s ability to respond and fix what occasionally goes sideways. Thank you so much

Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!

The service technician Eric did an amazing job with the set up and walking me through the operation.

Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.

Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening.
Thank you very much, Mike.

Eric from Arctic Spa service department came to diagnosis issues with our hot tub. He showed us the parts that needed repairs, explained everything as he went and reviewed all settings for the hot tub. He was very professional, patient, pleasant and kind. Thank you Arctic Spas for sending Eric to attend to our needs.

I want to thank Arctic Spas for a great experience receiving my new salt water spa. I applaud John's enthusiasm and knowledge, Caroline's ongoing help with all my questions, and the delivery was amazing and stressfree, thanks to Paul and Sam. I was lucky enough to win the LoveTub 4, and will recommend Arctic Spa to my friends for their hot tub needs. Smiles, Val

We had Goran come to pick up our pool pump on Monday as it was leaking and making weird noises. He explained that the noise was from the bearings and the seal was gone and told us the shop would be closed next week and hoped he could have it fixed before then. He went out of his way to get it done and brought it back and hooked it up two days later. We are so appreciative of his great service; thank you!

Eric came out to solve a non-working pump problem and I was fully expecting a big bill to replace it. He quickly diagnosed a capacitor had failed and replaced that instead. No fuss, no mess and gone in 60 seconds! Fastest tech in the west!

Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!

Very knowledgeable and polite. Caroline answered all our questions clearly and without any sales pressure. We thought the spas were out of our price range but she showed us the Be Well spas and we couldn't be happier with our purchase. We enjoy it every chance we get.

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.

Goran serviced my hot tub today and was excellent. He was patient, thorough and took the time to solve all my issues and answer all my questions. I am very pleased.

Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

very helpful staff!!!

We have had our Wolverine since 2019 and we love it!
We recently needed to schedule a diagnostic service call as a result of complications from a power outage.
Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue.
Thank you for your excellent support and service!

From the patient help Andrew gave us, to the expert delivery from Paul, who was a magician getting our spa in place, we have been extremely happy so far. Thank you all.

Kudos to Sabrina! Great service, very knowledgeable, and a pleasure to chat with. 👍👍

I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.

Bought a new spa pack. The knowledge and expertise provided by the technicians, Devon and Goran, was exemplary. This was the best service I could’ve hoped for, and I would recommend them to anybody. I am very satisfied, thanks guys.

John is an expert at his craft (Artic spas) has a breadth of knowledge and always willing to help. Highly recommend any store that he is apart of!

The service tech Goran very easy to deal with and gave me some good info

Super helpful and knowledgeable. Always a great experience and great products. Ask for Sabrina

Eric and Paul were absolutely fantastic at setting up our most wonderful spa! The hot tub and service throughout was exceptional. Now I’m just waiting to ( water to be hot) and then SERENITY NOW! Thank you guys for making my paradise happen!

Eric was part of our delivery crew. So fast and efficient, our new spa was set up much faster than expected. Very polite and professional, and very knowledgeable. We love our new spa, thank you Arctic Spa Victoria!

We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!

Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.

Eric and Paul were excellent both in delivery and set up. Eric is very calm and knowledgeable and explained everything I needed to know about my new hot tub. Paul took extra care and attention to the delivery and clean up.

Very friendly and helpful!

Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa.
Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.

Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Stopped by arctic spa, Victoria to pu some filters, got a new type of filter and the lowdown on what’s coming next. Also got excellent info and advice on my spa electrode status.
Thank you Caroline

Paul

Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!

Just had Eric here fixing my spa. Knowledgeable, polite, did a great job. Highly recommend.

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Just had our Arctic Fox serviced by Matt. He was friendly, professional and very helpful. Matt was able to answer all our questions and gave us a few tips for ongoing maintenance. Definitely worth every penny!

Eric was fantastic to work with, fix a leak that we had , very professional and knowledgeable .

Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!

Megan is really knowledgeable and helpful.

I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!

Had our spa installed yesterday. Great experience from purchase to delivery. Paul and Sam were fantastic with installation and education.

Andrew was very helpful and knowledgeable. We didn't end up getting a tub in the end but wanted to ensure that we acknowledged the great service from Andrew and from Arctic!

Eric was here for the second time yesterday and when he arrived I was so glad that it was him. He's one of the friendliest and helpful service persons that has been to our place. He is efficient, professional and goes the extra mile to provide excellent service.

Eric set up our spa at the home we recently purchased. He was on time, patient, and communicated clearly. He did an excellent job, and I'm very pleased with the results! I will definitely be calling artic spas back when I need any service.

We recently moved to Duncan and wanted to become first-time spa owners. We did a lot of research online, we watched for deals both in refurbished and new tubs, and we sat in a lot of tubs in showrooms.

We went with the Be Well M420 spa (Canadian-made in Quebec!) from Artic Spas Vancouver Island (Duncan). We're thrilled with the way this brand has insulated wall panels rather than spray foam insulation on the tub. This makes it MUCH easier to access the components if repairs are needed on hoses or jets. Also love the reinforced, self-supporting fiberglass shell on the tub that allows heat generated by the pumps to be transferred into the tub. We really wanted a salt-water system as it does feel so nice on the skin, and this tub is set-up with a straight-forward salt-water system from the start (not a conversion.) And of course having 73 jets is awesome, and we've been loving the multiple height seats as we move around the tub.

We had an absolutely fantastic customer service experience from Marc Gibeau -- he really knows his stuff and took the time to go through all the details on the spas in a friendly and knowledgeable but not-pushy way.

Solid, responsive communication from Tania Gray resulted in a delivery date for our in-stock spa in under two weeks, in time for our family arriving for the holidays!

Paul and his delivery team were on-time, efficient and ensured the tub was placed exactly where we wanted it. We have a very steep gravel driveway, but they made it look effortless.

And I want to give special recognition to our Service Tech Eric Aasen who took the time to explain how everything worked, from the controls to water balancing so that we feel confident in running our the tub to prolong its lifespan.

We have been using our new tub every day and are so very happy with it. If you're waffling about a new spa, Artic Spas Vancouver Island is the right choice. And yes, this is a completely independent review without perks or compensation. We're just genuinely happy customers.

Thanks ASVI for the thorough and easily digestible learning hub. This will be a great tool for our customers in Colorado and really any customers across the world with questions about hot tub ownership!

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Goran Jandric provided excellent service.

⭐️⭐️⭐️⭐️⭐️
Un service exceptionnel! L’équipe en magasin est vraiment serviable, à l’écoute et connaît parfaitement les produits Be Well. Un endroit de confiance pour faire l’acquisition d’un spa — je recommande fortement!

We recently bought a Arctic Spa hot tub from Marc..he was very pleasant, knowledgeable and great to deal with. He arranged for a prompt delivery/install after giving us very clear instructions
on what we needed to do to prepare our site and arrange electric hookup,
before Christmas and Tanya, with her efficient organizing made it happen a day earlier than expected! Paul and Mathew cheerfully delivered our Tub during a torrential rain storm! but they had all the tools and knowledge to make it happen, under miserable wx. conditions.
Thank you! We love our Tub!!
Michael & Doreen Ferguson
Thetis Island, BC

We had technician Goran Jandric come to our house to fix a problem we were having with the Arctic spa app. He was very professional and very experienced and on time. He did some troubleshooting and knew exactly what the problem was. Changed an electronic part. I had to re-register my spa on the app and now it works fine. I am an advocate of Arctic spas and would highly recommend them if you are looking for a spa especially on Vancouver island. Very pleased.

Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks

Appreciate all the great advice John offers.
His helpful tips regarding filtration has made our water so much better.
Love our Ocean!
Thanks again John.

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

Excellent tubs, Jenny and Caroline are awesome!

John is always willing to jump in and help troubleshoot water issues. And the Learning Hub videos on the Duncan AS website are second to none! An excellent and very thorough job.

We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher

Eric came wired up and set up my tub today and showed me the roped was a gem cant say enough great guy

I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out.

I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home!

Thank you, my Canadian friends—especially Sabrina—for the exceptional service!

Jen was fantastic and very knowledgeable, great service

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

We purchased our spa in 2019. It was a big choice, but SO WORTH!!! The water is SO easy to maintain. With tubs we had in the past I would be changing water every couple of months due to in balanced water. The Spa boy system makes it beyond easy to maintain your water. I would never choose a different spa again. Well worth the investment.

Paul and Matt delivered our first hot tub a few days ago. I was so impressed with their ability to manage the fitment of the tub how we wanted on our property, and both their knowledge and guidance with the systems involved. These tubs are obviously well made and efficient, but their quality components and layout offers ease of inspection and maintenance. The tub has quickly become a beloved part of our existence, and we are sleeping better after our sessions. Thanks Arctic Spas!

Great sales and after sales service, would 100% recommend.

Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.

Nice staff, answers any questions you have and very knowledgeable.

Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!

All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..

John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.

The team at Arctic Spas in Duncan is so good! We've had our Eagle Spa for a few years now. Mark is always happy to answer my questions in the showroom. Tania was reassuring and helpful when I placed my first service call recently, and Eric was just here checking on things. The issue was minor, easily remedied, and Eric was friendly, professional and informative. Thank you all 🙂

We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.

We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you

I have been very happy with my Artic Fox. Just right for our family and runs perfectly.

Always able to get any (and there hasn’t been much) products I need from the Parksville store.
Highly recommend going with a salt water spa.

Matt did a great job with my hot tub and appree er cute him sharing some of his knowledge!

Amazing experience!
This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub.
Eric reached out an hour before getting here, which I requested and needed to be able to get here from work.

Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready.

Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub!

We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters.

All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!).

Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled.

Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service.

They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right!

And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic.

Thanks.
Brad Beals

Thanks to Matthew Smith for installing a new processor on my Wolverine. Also the process of making a review is unwieldy. Should be a tab thats says make new review.

Huge thanks to Sabrina from arctic spas in Parksville for connecting me with Devon from aquafun pool & spa who provided help and guidance that enabled me to complete repairs on my own to the heater and eco pack on my cub prestige spa. Arctic spas have always provided excellent service and is by far the best hot tub I have ever owned and I have owned many different tubs over the past 40 years. The arctic salt water spas with spa boy kit is the only hot tub I would recommend!

It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran

Jenny's awesome! Go talk to her about the latest hot tub products.

My first time in the place and the sales rep Sabrina was super helpful with finding the items I needed plus offered a lot of advice and info for someone new to managing a hot tub! Thank you

Great service call from Eric Aasen. Friendly, efficient, knowledgeable, and great service! He also went the extra mile and answered all my questions. Thankyou Eric!
Tom Jones, Nov 29/24

Marc Gibeau in Duncan is very helpful anytime I require assistance with my hot tub. His experience, knowledge and overall customer service is fantastic!

Just had my arctic spa fixed by Eric. He did an excellent job and took his time to explain what was wrong with the tub. Have owned the tub for 5 years and it is the first issue we have had. Excellent customer service from the time I called last week until my tub is back up and running. Thank you Eric.

So prompt and responsive to my concerns!

First time trying to clean a pool, I had many questions and was very confused.
Devin, was the pool specialist I talked to. He was extremely helpful! Answered all my questions, pointed me in the right direction. Plus! I have to say as a woman asking questions about something I genuinely knew nothing about, I didn’t feel talked down too, no mansplaining and I wasn’t hit on; I just received help. Seems silly I’m sure to a male person, but this often is the case, and here it was not. Also I needed a pump fixed and they had it done within 24hrs and it’s working perfectly.

We purchased the Summit salt water hot tub from Arctic Spa on Quadra. Andrew was amazing!!
I have issues with my skin and could never enjoy using a hot tub until trying a salt water one at Arctic Spa. My skin has never felt better and not dealing with chemicals is fantastic.
I would highly recommend talking to Andrew and finding your perfect match!!

Sabrina was super helpful and accommodating, and made sure we chose the best spa for our family. Eric and Paul were friendly, efficient, and so knowledgeable during our delivery and set-up. Tub is great so far!

One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.

Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.

Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!

We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!

We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!

I’m a new owner of an Arctic Spas Hudson swim spa. This spa is awesome and Tania and Sabrina at Aquafun Pools and Spas have been exceptional in helping me get the spa dialled in perfectly. I also had Eric come by for some service issues. He was early and took care of all of my concerns in an efficient manner.

As usual, Eric did another great job cleaning and servicing my hot tub!

Eric the service technician was very personable and generous in sharing his knowledge. I highly recommend.

The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.

After researching, viewing different makes/models, and talking to various hot tub sales people, I decided on the Artic tub. Andrew’s information/advice (Victoria store) was accurate vs. misleading info from others. It has been 6 months of enjoyment and I definitely made the right decision on the artic tub, with salt water and spa boy - the best feature with the app. I’m at ease knowing I have Cadillac service with a solid tub. Andrew even remembered my name when popping into the store 6 months later. My experience: ignore sales people who knock salt water and/or Artic tub’s insulation system!!

Eric Aasen was a great help fixing our hot tub. Very friendly, respectful and knowledgeable. I will definitely use you again for service calls when needed.

A very knowledgeable, helpful and pleasant person. Good job

Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!

We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!

Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you

Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.

Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!

I needed to enhance my knowledge about balancing the chemicals in our hot tub, as much of the information I’ve accessed on the internet, and elsewhere, can be conflicting and confusing. Sabrina scheduled some time with me one day, prior to opening the store, in order to provide me with a much-needed mini tutorial on the subject. Her instructions were very clear, concise, and extremely helpful. I was most appreciative of her assistance, as it’s rare to find someone willing to set aside their valuable time in the way that she did. I’m now much more well-informed, and have a higher degree of confidence, about maintaining the chemical balance of the water in our hot tub. Thank-you, Sabrina!

Great service from Goran and Duncan on our hot tub installation!!

John was great. After speaking to a few staff members that were not sure how to connect the Bluetooth speakers on my Hudson swim spa, John was able to get it figured out very very quickly!

I have been struggling with skin rashes from my Summit Spa Boy with peak ozone so I went on a hunt for some answers. That led me to finding John Keirstead on the Arctic Spa Owners FB page who has been the number one person I trust from this point forward. He has experience with sensitive skin issues caused by spa chemicals and has graciously educated me on how to fix this, even though I’m not his customer and have never bought anything from his store (I live in Alberta). I am forever grateful to be using my spa to its full potential without using the chemicals that were triggering my skin issues. This hot tub set up turns out to be fairly easy and we were overthinking everything. He said that ozone is my friend and now I’m understanding the magic of the spa boy salt spa with ozone 👏🏻👏🏻👏🏻
I was nearly thinking of selling my spa until I found him. Thank you John for you expertise and willingness to help an Arctic Spa owner fall back in love with her hot tub 💕

Eric & Paul set up my Arctic Spa and I could not have been any happier with their service. They were extremely patient with me and answering my dumb questions. Install was quick and easy with their cleaver moving system. Two thumbs up gentlemen and thank you Arctic Spa for hiring professionals and not duds

Great delivery and set up
Great communication prior to delivery
Arrived exactly as expected
Paul and Gorman went the extra mile and got it up a set of stairs onto the deck
Clear instructions and explained the app
Painless install -Thank you both.

Sabrina was super helpful - answered a lot of our questions as new owners of an Arctic Spas and was very knowledgeable about how to best maintain them/which products are needed - thanks Sabrina!

Met with Sabrina yesterday after some conversation on the phone. She is very friendly and super knowledgable and helpful. 👍

We are very happy with our Arctic Spa. Caroline has provided exceptional customer service following our purchase. I recently called for assistance and after calling her extension at the business number she let me know she was in the UK. Even though it was after 8pm UK time, she still logged in to her laptop to check the statistics of our tub and provided advice over the phone. Always happy to provide help, no matter what! Thanks to the team for the help so far.

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.

Sabrina is the best, always very helpful!

Eric did a great job setting up our Kodiak spa today. All went well and will be trying it out tonight!

This salt water spa system is so much nicer than the chemical alternative and the app makes control and maintence a breeze! highly reccomend if ur looking for a hot tub!

We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!

Great hot tubs, and the delivery crew, Paul and Eric were very helpful, professional, and knowledgable. Well done guys!

I recently purchased an Arctic Spa tub, installed on Nov. 12. While the sales experience was average, the exceptional follow-up service far exceeded my expectations. Tania and Goran provided outstanding support, with Goran demonstrating remarkable expertise and dedication. He quickly identified and resolved a manufacturing defect in the waterline. His ability to break down complex problems and communicate effectively made me feel valued and confident as a customer.

Another issue involved unreliable internet connectivity for the SpaBoy App. Once again, Tania and Goran went above and beyond, recommending and installing the Ethernet over Power solution, which has worked flawlessly since installation. Tania’s support throughout the process was equally exceptional, ensuring all my concerns were addressed.

I highly recommend their service—thank you, Tania and Goran, for making this a seamless and stress-free experience!

Goran arrived on time and worked cheerfully and efficiently. Turns out our pump was broken and he had one in his van so was able to replace it and get it operational same day. Very nice man…thanks Goran, and thanks Aquafun!

Stopped in to see about buying a hot tub at the Parkville store. Sabrina was super helpful and awesome. Very knowledgable and sold me on a hot tub… Almost. just have to go away and do a little bit more research. Love Arctic spas!

Our service tech Eric was so helpful and courteous. Sabrina was very helpful in the sale and after service. Thankyou Arctic Spas!

We received fast, efficient and professional service from Eric today. In addition to installing a new heater he checked to make sure all systems worked properly. This is our second arctic spa …..excellent product.

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.

Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

Marc and the team have been great over the last year and I’ve gotten solid advice getting on-boarded after purchasing a home which had a spa.

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

I had an issue with the YESS system on my 2022 Kodiak and I reached out to John, the owner, for advice. John could not have been nicer. He quickly responded to me, providing videos and taking me through the procedure to set the valves correctly inside the shell.

It turns out that the valves had been misaligned for the entire 2.5 years I’ve owned the tub and the YESS system was not operating anywhere near full efficiency.

He helped me avoid a service call. He saved me money. Here’s the thing. I reached out to him blindly. I live in the US and didn’t buy my tub from him. He didn’t have to do any of this. This is how I know he’s a good person.

This is the dealer you want to buy from. One who is truly in it to ensure his customers are happy with what they’ve purchased and that they’re getting everything out of what they’ve purchased.

John is good people. He takes care of his customers. He’s obviously there when you need him.

If you’re in B.C. and looking for a hot tub, this is the guy you need to buy from. You’ll be getting a great tub, first off, but for as long as you own it you’ll have stand-up support. Thats getting harder and harder to find these days.

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

We had an excellence experience buying a hot tub through Sabrina at Arctic Spas in January. The whole process was smooth, professional and painless!

Paul and Eric did an awesome job installing our hot tub and were very helpful in instructing us on its operation. Thank you!