Great customer service, Sabrina was super friendly and knowledgeable, I felt very looked after!

Unparalleled service! Marc, Dennis, Ryan, and, of course, Cola (cutest pup), we're so wonderful and knowledgeable. Highly recommend!

These guys were awesome professional and efficient Eric Adsen was above and beyond with information and help definitely would recommend them for product and installation

Sabrina was very helpful today & set me all up. Definitely going back there🤙

This is my 2nd Arctic Spa we moved to Chemainus and bought a new swim spa from Marc in Duncan and had a warranty issue with the spa that meant it had to be replaced, and thanks to Caroline and her team at Arctic Spas we were able to setup and keep the damaged spa till the new one from the factory is delivered. Five star service !!Well it’s been a month and the replacement swim spa has arrived with the Covana cover, and the delivery and install by the Arctic Spa team was excellent.Everyone involved with the install, including Eric, Goran, Paul and Tania went the extra mile to assure we were happy and that everything went smoothly.Way to go Artic Spas in Duncan we will definitely recommend you !!!Also my recommendation, spend the extra money and get the Covana cover, you won’t regret it, it brings spa time to the next level.Thanks Arctic Spas Duncan

The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.

Ryan did an awesome job with the install , very knowledgeable and helpful. 1 year later Ryan was back to service the spa again an amazing job.

Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.

Eric and Paul delivered our tub, using the crane to lift it over our high fencing. Landed it perfectly and were a pleasure to deal with. Highly recommend these guys! A++Ryan came by to assist with an issue and was extremely knowledgeable and helped us resolve the issue.We are so excited to use our tub -- thanks again!

Megan is really knowledgeable and helpful.

We had to replace our old hot tub which we purchased at another location down island. We were unhappy with the previous companies service. Sabrina at Arctic Spas was awesome. No pressure sales and we got a great deal. Her suggestion to go with salt water was excellent. We love the tub and the way the water feels and it is almost always perfect with the chemicals. We did have a couple of minor issues that were dealt with very quickly. The technician Eric was great. Super quick and checked in when he arrived and left. We were away for one of the visits but he made sure he left hand written instructions for the unit he installed. Definitely recommend Arctic Spas.

We just had some service done on our spa and Ryan informed us about the benefits of a saltwater spa. He was so knowledgeable and open to questions. Although we had heard about saltwater spas, his manner and knowledge helped clinch the deal. We are delighted!

So happy that Ryan was able to come out to fix our connectivity issues. Fast and reliable!

Thank you Ryan for helping us maintain our hot tub. Your expertise is much appreciated!!!

Eric came and delivered our new Spa. It looks great and he helped locate the tub where it works best for us. Highly recommend Arctic Spas and Eric!

Sebrina was super helpful in explaining how my hot tub functions . Bring a first time owner I was not sure about the balancing of the PH an CL. She tested my water and assured me that things are fine.

This salt water spa system is so much nicer than the chemical alternative and the app makes control and maintence a breeze! highly reccomend if ur looking for a hot tub!

Be Well 912 Party J72 - 6 seatOur service was exceptional. Everyone that we interacted with were friendly and very knowledgeable. Our tech Eric and Delivery Driver Paul were prompt, curtious and respectful of the surroundings.Instructions for maintenance and use were explained in simple terms making it less overwhelming. I would definitely recommend Artic Spa Duncan for your spa needs. Thk U Eric

Pym did a great job replacing my pump.

I was considering a cheap blow up hot tub. The education I received from mark was wicked awesome. And the install guys saved me money with a little extra elbow grease to put the hot tub into place. I highly recommend this company island wide.

Ryan was fantastic to deal with and we can’t wait for our new spa!

From our first conversation with Bruce, it was obvious that he knew his products, yet he put no pressure on us. He simply presented the many facts that helped us decide, and left us to make our own decision. We have owned 3 tubs since the late '80s, and chemicals was a deal beaker. Arctic Spas became an easy decision. Our spa was delivered on time as promised, by Sam and Erik, and as I was trying to be helpful, we had some good laughs together, and the whole installation was an enjoyable experience. A minor adjustment needed for the YESS system was promptly done by Tania who took a break from her office duty for a house-call. This company has great employees and a top product.

Great service. The entire experience from sales to delivery and installation was proactive and professional. Ryan was amazing and went far and beyond to make sure we were happy! The tub is awesome!

Awesome team from top to bottom. Very happy with the service and communication! So far an all round great experience for us. Ryan and Paul were back at our place today to do a few things on time and on point! Cheers

We have had our hot tub for about a month and love it! We learned a lot about Salt water tubs from John and Marc was very helpful on helping us pick out our hot tub. When the day of installation came, both Paul and Eric were here on time and within 2 hours had our hot tub up and running. We got to enjoy it that afternoon. We have called a couple of times to ask a few questions and they have been very helpful, Thanks to the staff at Arctic Spas Duncan!

Met with Sabrina yesterday after some conversation on the phone. She is very friendly and super knowledgable and helpful. 👍

Had our spa installed yesterday. Great experience from purchase to delivery. Paul and Sam were fantastic with installation and education.

Wow! We are so excited that after many years of being without a “tub” we recently purchased a previously owned Artic Spa. Yes, it is in pristine condition; with new jets, a new spa pack, new head pillows and a new cover with a side lift it came to us at a very affordable price. Imagine after all that time and Artic Spa still dedicated to their product; absolutely impressive that they maintain an older model!!!!! Needless to say, yes we are thrilled with our ARTIC FOX that was built in 2017 and that it continues to “gift” us hours of leisure and relaxation. Oh and did I mention that while we were researching ARTIC FOX prior to the purchase that Artic Spas Parskville was helpful, friendly and very supportive!!!! Thank YOU all at Parskville Store especially Sabrina BOYLE!!!!!

Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!

Needed some help with balancing the chemicals in our Fox spa (which we absolutely love BTW). Sabrina was extremely helpful and was patient making sure I knew the process. We had drained and winterized or spa so was our first time setting it up from scratch.I remember meeting Sabrina her first week she started working a year or so ago and she has grown into quite the knowledgeable rep for Arctic Spa.

We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!

Last year, my family finally decided to take the leap and buy a hot tub. After much research we decided that a saltwater tub from Arctic Spas was the way to go. We have LOVED the tub, no regrets. Recently, I had to deal with thoroughly cleaning the tub on my own. I was terrified at the prospect but with Ryan's step by step support and instructions, I managed to successfully and uneventfully drain, clean and refill the tub. This is a big shout out to Ryan - Thanks so much for your patience diagnosing the problems and walking me through the whole process - with Ryan's expertise my tub is now back in business with minimal delay!

I needed to enhance my knowledge about balancing the chemicals in our hot tub, as much of the information I’ve accessed on the internet, and elsewhere, can be conflicting and confusing. Sabrina scheduled some time with me one day, prior to opening the store, in order to provide me with a much-needed mini tutorial on the subject. Her instructions were very clear, concise, and extremely helpful. I was most appreciative of her assistance, as it’s rare to find someone willing to set aside their valuable time in the way that she did. I’m now much more well-informed, and have a higher degree of confidence, about maintaining the chemical balance of the water in our hot tub. Thank-you, Sabrina!

Our service needs were taken care of promptly and professionally.....Goran knows his stuff and was on time for the call. Thank you from Bill and LINDA

Ryan is helpful, friendly and knowledgeable, which ensured we purchased the right hot tub for our family. We are very excited and feel confident that we have made the right decision on a high quality item!I should also mention that Mark at the Duncan store is also friendly and knowledgeable and helped us make our decision. Thank you all!

Excellent service in shop and at home. Eric installed and helped me with my saltron setup and took care of all my worries. I'm a qualified 😎 Walter White now, thanks Eric!Lol. The salt system is very nice. We haven't had any skin issues anymore thanks to the switch.

Eric and Paul were truly amazing and did a fantastic job of delivery and installation!!

We are so very happy with our spa we purchased in parksville a little over 1 year ago. Amazing product and exceptional service by Bruce and the rest of the team! I highly recommend(:

Eric Aasen came and changed out our Saltron mini. Spa has never been better. He checked the water for us. Great Service always Thanks again

We had Eric in yesterday to help set-up our new Arctic Spa. He did a great job not only doing the work but explaining the spa operation to us.

Eric delivered our new Arctic Spas Yukon hot tub yesterday and he was fantastic. We have a very difficult property to access and he was patient and resourceful. Everything was delivered without issue. Eric was friendly and professional. Highly recommend!

Good service. Very good service.The shop is very welcoming.

Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was .Thanks Again

Sabrina and Tania were amazingly helpful in teaching me all of the start-up procedures for my second hand arctic spa tub I recently purchased. I would 100% recommend them to anyone looking for a new tub. Thanks again!!

John was extremely knowledgeable and helpful with any questions I had during the set up of my used arctic fox. The service at Arctic Spas is above and beyond!

My wife and I recently purchased an “Arctic Fox” Spa from the good people at Arctic Spa Duncan. We couldn’t be happier with how everything has turned out, from the quality of the product, to the great level of service we received from their friendly and helpful staff. The level of support during the final setup following the installation has been nothing short of exceptional. We worked directly with Richard and Steve from the Crofton store location, which goes by name Aquafun Spa & Pool. This location is a service and distribution partner to the Duncan location. We would recommend the services provided by this partnership, for everything from Spa acquisition to the end operation of your Spa.Once our Spa setup was complete, we took a sample of our water to “Steve” in Crofton, where he generated a detailed water analysis within minutes. This provided a very detailed outlined on how to treat our water. Everything we needed was supplies in-store and at a very reasonable price. The Spa we chose including the saltwater option, using the Onzen water treatment system. This system is well worth every penny! It is very gentle on your skin and doesn’t leaving you smelling like you were bathing in Chlorine. Its also a lot easier on you clothes and towels.The power of the Spa jets is absolutely phenomenal! My wife’s favourite is the foot message. 🙂 Where I enjoys the 6 powerful back massage jets to work out the knots and stress. Our teen-kids have been enjoying the Spa as much if not more than we have! More “quality family time” has been an unexpected and wonderful spin off benefit! Overall, the Spa itself has a very pleasing aesthetic, with its clean lines and warm Cedar finish. It is a fantastic addition to our home and we look forward to many more evenings under the moon in our new Spa.Again, we couldn’t be happier with our decision to go with ArcticSpa. We would without hesitation recommend this company to family and friends alike. If you’re on the fence about it, do it! You won’t regret it.

Ryan came by our house to do a warranty repair and was very professional and helpful and did a great job - thanks Ryan!!!

Ryan fixed our hot tube today and I have got to say some of the best customer service I have gotten in a long time 10/10 I would highly recommend

We had our Yukon tub delivered by Eric and Paul today after a long lead time, as we have a large landscaping project in progress at our home. They came in with their crane and maneuvered around the work that was in progress with no problem!Eric walked us through all aspects of setting up the tub, general maintenance and setting up the Spa Boy App.We were able to use the tub tonight after such a long wait and it is so worth it. We can't wait until the landscaping is finished so we can the full appreciation of our new lifestyle.Thank you to Dennis in the showroom for helping us choose the tub, as we changed our mind a number of times. What did it for us was the opportunity to actually try out the tub beforehand. We knew right away which jets we wanted and what we didn't want. Well worth the time!Thank you Arctic Spas.Sarah and David Campden

We just purchase a Spa Boy from Arctic spa in Parksville, Bruce was there to great us and walk us through from start to finish! wonderful service , Bruce was great!

Had Ryan out to check out my hot tub and show me how to maintain it. He did a great job and now I feel very comfortable in being able to look after the hot tub. He was very knowledgeable and friendly . I have never owned a tub before but I know that I will always use Arctic Spas for any questions or issues that I have.D Proudfoot

Sam and Eric were a pleasure to deal with as they walked me through "spa school" and answered all the questions I had as a first time salt water hot tub owner. Thanks for the excellent service!

We went in to Arctic Spa to figure out how to maintain our hot tub as we just moved into a house with a hot tub. Bruce was very patient and informative in explaining our choices to us. I never felt rushed, and felt encouraged to ask questions. It was such a nice experience. Thank you Bruce!

Ryan was patient, helpful, kind and professional.

Stephanie is fantastic, helpful and very knowledgeable. Fantastic customer service.

I was in the market for a cover lifter for my Artic Spa , Bruce was a huge help with sending pics and explaining how to install correctly .

We're new to the hot tubs world. Our hot tub water recently became cloudy, after bunch of kids jumping in and out of it for two days in a row. I've decided to get some advice form Arctic Spas on what we should do about it, and met Sabrina there. What a wealth of information she is! In just a few minutes I knew exactly what to do. She also recommended to try salt-water option for the hot tub, which is extremely inspiring. And her philosophy of "the least amount of chemicals" in a hot tub clicks very well with our preferences. So, moving away from those smelly chlorine pucks to the healthier way of using our spa now. Thanks Sabrina for your expert advices!

So happy with our Be Well spa and the excellent before and after service of Arctic Spas. Sabrina has been a great help with any questions or concerns and a delight to deal with. Highly recommend this company.

Great install well done. Looking forward to soaking

Thanks Arctic Spas Ducan ! Eric and Paul did a fantastic job installing my new Be Well 925 today ! 5/5

Just received our spa so only time will tell if it's worth the huge price tag we paid, but surely it looks solid and nice.Paul and Eric really did a great job installing it and putting it in service. It looks very nice in our backyard. First dip in couple of hours once the temperature is set.

Excellent Service - Thank you John Keirstead - I am very appreciative of the excellent customer service received from John Keirstead, Service Manager, at Artic Spa. He is resourceful and he takes the time required to find the right answer for the spa I owned and helped resolving performance issues. John supports his customers in the timeliest manner, even outside working hours. Definitely something we see less and less these days.

Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!

We have had a great experience with Arctic spas in Duncan. Mark of service is always very helpful and efficient and getting things done to keep our hot tub just the way we like it. Marc of sales is always available with a smile and is very knowledgeable with his products. I would highly recommend

Spa Tech Eric Aasen did our install today. Did a great job. Looking foreward to using our new hot-tub. 🙂

Had a fast and efficient service call today from Ryan. Love the spa and I’m thrilled with the service.

Eric did a great job and couldn't have been more helpful.

After operating the swim spa without any technical issues for years, I had to call and book a service call. Tania in Service was able to book me a service call quickly and Eric was able to quickly and professionally complete the repair. He also did a quick check on the tub and offered some helpful tips for maintenance!I continue to appreciate the support and service from Arctic Spa Duncan!

We dealt with Ryan from start to finish on our hot tub purchase and we couldn’t be happier. Ryan is a super honest guy who was genuinely interested in helping us to find the best option for our space and our family. He came for the installation and was super informative about all aspects of our new Summit XL hot tub. We would highly recommend Ryan at Arctic Spa Victoria!

Thank you to the service department at Duncan. Mark solved a problem with our hot tub. Thank you to Tania and Oran for keeping us informed on the solution. We love our salt water hot tub a huge improvement over our old chlorine tub

Eric, Paul, & Elijah were awesome. I was able to get my hot tub delivered within two weeks of purchasing it. They were flexible with delivery times and got the job done in just a few hours. Eric went over the maintenance schedule and spa controls with me and had the tub ready to go.

Great service from Ryan! Very professional and awesome to deal with.

We had Eric Aasen install our Hot Tub today - He was very professional and knowledgeable. Told us everything we needed and more - Great guy and beautiful Hot Tub!

I had an Arctic Spa installed on Gabriola 3 weeks ago and I love it! The two guys that came out expertly installed and configured it. Would highly recommend!

Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.

Love my hot tub so glad i bought from arctic spas. Sabrina is always in when I have to come in and get supplies and she is always so helpful. I highly recommend.

We were so impressed by the staff at Artic Spas Duncan. Marc was friendly and very knowledgable, he answered all our questions and gave us a deal we couldn't possibly turn down. We chose the salt water tub and so happy we did, no more heavy chlorine smells, softer water and so beautiful. The team of Paul and Eric delivered our tub with no great issues so happy for that. Eric was very professional and made sure I was comfortable with all he was telling me. But he assured me he's just a phone call away if I have any problems. We highly recommend the team at Artic Spas for all your hot tub needs. Thanks guys can't wait to get in tonight.

We've had our new Artic Spa saltwater tub now for just over a week and we are very happy with it. We use it at least twice a day. The installation went smooth and Eric and Paul were very careful with our new epoxy floor during the whole installation! They were professional, polite and Eric is very knowledgeable and made us feel at ease with maintaining our new tub. 5 Stars all day long!

Purchased our hot tub 14 years ago after having researched every hot tub on Vancouver Island. We could have purchased any other tub for a considerable amount less but we felt paying the higher price for what Artic Spa offered was worth it. There have been very few days in the past 14 year that I have not used my tub. My husband has now passed and I find looking after the tub on my own is extremely easy. I use it not only for relaxation purposes but also for health issues and I absolutely love it. When people are looking to buy a hot tub and ask for my opinion, my reply is Artic Spa without a hesitation or doubt. Thank you Artic Spas for 14 years of absolute enjoyment,

Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home

Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!

Excellent customer service by Bruce and his team. We had a snag with our crane on delivery, so our installation crew from Arctic spas unfortunately showed up for installation and were unable to do the install that day. They rebooked in short order and Eric was extremely professional, knowledgeable, and helpful installing our new spa and troubleshooted expertly. Thanks to the wholecrew for getting us started and the support along the way!

From the patient help Andrew gave us, to the expert delivery from Paul, who was a magician getting our spa in place, we have been extremely happy so far. Thank you all.

Although we were extremely disappointed with the 2 month delay for delivery of our new hot tub, we were very pleased with on-site delivery/placement by Paul and the installation and customer service of Eric.

We finally had to replace our leaking hot tub and after some online research went to Arctic Spas. Our experience with choosing and buying the new tub was good (Thanks, Dennis!) and the installation was smooth and professional. Paul R. and Eric A. arrived on schedule and did a great job of removing and installing the new tub. Paul is a master of the truck mounted crane! Paul and Eric did the setup quickly and Eric did a great job helping me set up the phone app , and then explained the controls and basic maintenance functions. Thanks again to Arctic Spas for running a business I am happy to recommend!

Eric and Paul did an amazing job of placing and setting up our new hot tub, as well as instructing us on how to monitor and maintain it. It’s been a real pleasure working with all the staff at Arctic Spas in Duncan. We’re looking forward to many soaks in our new salt water spa.

Excellent service from Arctic spa. I bought a covana from them. From start to completion they did the Best job. Highly appreciate 🙏 your service. My sincere thanks to Mark and Paul who took time to install the covana. People like Mark and Paul are an asset to a company. Thank you guys for the amazing job. 👏

I stopped in to the Parksville location today to get some new supplies, and a helpful re-education on how to best care for our spa. As a newer Arctic Spas owner, I appreciated how thoughtfully Sabrina answered all of my questions, providing advice and suggestions on how to get the most out of our spa. She explained some helpful features on the app and encouraged me to call or stop in with any questions in the future. Thank you!

We were in Arctic Spa Parksville and met Sabrina (saleswoman). She was absolutely pleasant, helpful and very welcoming. we can’t say enough good about her. If you are on the fence about an Arctic spa hot tub, just do yourself a favour now and invest in this brand (and a salt water system!). You won’t regret it!

Thanks to Eric and Tania for quick response on my swim spa service. Great job.

Excellent service from start to installation ..Sabrina in sales for her knowledge of the products to help with our decision….and Paul and Pim for there precise and exact placement of our hot tub and explanation of how to operate everything…..Kudos to all…..

Needed a service call for our all weather pool. As scheduled, up comes Eric Aasen, Red Bull in hand. He was a great listener and then got right to work (in the rain). Eric fixed all of my issues and then checked everything two or three times just to be sure all was well. Eric is a great representative for Arctic Spas Duncan and in the future I will request his service by name. Thank you Eric. Have one on me.

Just had Arctic Spa Yukon tub delivered and installed. Looks great and runs wonderfully. Excellent work done by both Paul Reiter and Eric Aasen. Thanks!!

Thanks Eric for going above and beyond. Eric was very knowledgeable and enthusiastic, he also tweeted our spa boy so it works better.

Arctic spas in Duncan was great to deal with. We are so happy with the entire process. Marc Gibeau was super informative in the showroom and a pleasure to deal with. Paul Reiter did a site check and had great communication. The installation day went smoothly, Eric Aasen set us all up and give a tutorial on maintenance and using our new spa! I highly recommend them.

We just bought a new home with a Yukon Arctic Spa. We went to Arctic Spas in Parksville and met Sabrina who is extremely knowledgeable and helpful . I would highly recommend anyone to reach out to Artic Spas to assist in any information you may require to keep your spa operating efficiently.

We purchased a Yukon hot tub. When I came into the store to purchase my first time Filter change for the spa getting it ready for the fall winter hot tub, Ryan was a big help. Through that Conversation and testing at home, we determined that the Spa was not working well and need a service. Ryan came out that week and got the spa working via a warranty issue. Spaboy was not responding and the app was not updating to latest upgrades. All fixed in an afternoon. Ryan is great to work with and we are very happy he is part of the team at Arctic

Eric Aasen and all the awesome staff are always helpful and friendly, highly recommended 👍

We had a wonderful experience dealing with Sabrina at Arctic Spas in Parksville. With her help we were able to decide on the Strongman spa with Smarterspa salt water option and we couldn’t be happier. Thanks Sabrina😎 Can’t wait to show all our friends.

John was great. After speaking to a few staff members that were not sure how to connect the Bluetooth speakers on my Hudson swim spa, John was able to get it figured out very very quickly!

If you are in the market for a spa this is the place to go!! I visited several stores shopping for a spa. When I met Sabrina I finally met someone in this business with superior product knowledge who took the time to listen to my needs. Sabrina found me a spa that checked off all my boxes within my budget. Thanks Sabrina.The excellent service did not stop there. When Eric and Paul came to my house to deliver and set up, they exemplified professionalism. Thank you both for taking the time to explain everything to me including ongoing care.I will for sure be recommending this team!

I have been very happy with my Artic Fox. Just right for our family and runs perfectly.Always able to get any (and there hasn’t been much) products I need from the Parksville store.Highly recommend going with a salt water spa.

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.

I love my Spa! Great service from both Tania and Pim. They are always available for questions even after it had been set up. Tania is always available while I learn the ropes with balancing chemicals or learning the app. Highly recommend.

The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.

Just had an annual service from Ryan. He took extra time and effort to get us set up before leaving for his day. Highly recommend this man for your service needs. Thanks Debbie and Craig.

We recently purchased a hot tub from Arctic Spas in Parksville, B.C. and have received excellent customer service from our sales representative Sabrina. She has gone above and beyond in every aspect in terms of providing friendly and informative information and has demonstrated excellent follow-up services in the home. Sabrina has gone out of her way outside of her regular work hours on three separate occasions to re-explain how to maintain the tub, it’s pH levels and other tub features. We would highly recommend purchasing a hot tub from this company and utilizing the excellent services of Sabrina.

I've had a great experience with Arctic Spas Duncan. Knowledgeable sales people, and very solid back end support that is easy to get in touch with. Most importantly, the tub is fantastic!

I was the winner of the Love Tub 3!We just had it dropped off by Eric and Paul and they were great! Their attention to detail is excellent!Thanks again guys!

Eric has brought our tub back to pristine condition. Salt water style and sparkling blue.Thanks

Absolutely fabulous! I was “kicking tires” and called Sabrina at the Parksville location just to get some early quotes. She sent me options and information right away and followed up with a call. And while we hadn’t decided if we were even getting a swim spa at that time, she sent more options when promos changed and invited us to test out the Fisher swim spa on site. I was interested but my husband wasn’t convinced. I did a swim test at a competitor on a Friday, and we tested the Fisher swim spa the next day. My husband decided that day that we had to get one. With the jets and the swim jets tested out, we couldn’t believe how strong the swim current jets are. Far stronger than a far more expensive spa that i tested; and with variable speed and the ability to adjust the flow up or down at angles, it gave us more than we expected- if you turn them on high, they will push you across the pool so definitely good for working out swimming or walking or water running. The next decision was size- we went with the 15’ size with the lounger and we couldn’t be happier. Delivery was suddenly available due to a cancellations so We scrambled to get the electrical ready and a cement pad poured- I recommend going bigger than you think to ensure you have a comfortable amount of space around the spa. Sabrina answered my questions every step of the way while we weighed our cover options and salt water or regular chemical options; and she was patient with all of the questions we had and always had the information we needed to help on our decision. And the delivery team was amazing. Paul backed in and swung it into place with Eric hooking it up and making sure it was squared up within a millimeter then got everything running- Very conscientious about getting everything right. We love the spa and got the salt water system because it is far less maintenance and makes your skin feel great without any harsh chemicals- and less often water replacement - this was important to us being on a smaller island where water is at a premium. I just picked up our roll cover today and can’t wait to get it in place. I can’t say enough about the service from Sabrina and the team at Arctic Spa on Parksville. We are pleased with every aspect of our purchase and look forward to enjoying our swim spa year round. Thanks Sabrina and everyone at Arctic Spa Parksville!!!! Michele and Dan Scott

To the Team at Arctic Spa:Thank you very much for a memorable sales experience. My wife Maria and I specifically chose Arctic Spa hopeful for the personal feel of a locally owned business and that’s exactly what we got.Marc in sales was our first contact and he spent the right amount of time asking us questions and fitting us with the perfect spa in size, features, and budget.There was young man in the back (didn’t get his name) who when asked if we could do a custom cover said “no problem”. Didn’t make us feel like we were putting him out.Paul from service came out to the house for a site visit weeks before the install to make sure everything would go smoothly.Tania in service coordinated the actual install date and met our wishes for a specific date.On the “big” day, Paul showed up with Richard and they dragged the 600 lb spa up the 12% grade walkway with not a single complaint. The install went very quickly and smoothly. They were polite, professional, and respectful of the property.John (CEO) showed up shortly after to complete the electrical install, fill the spa, add the salt, and conduct a personal orientation.From the start to finish, every person in the process performed ABCD (Above and Beyond the Call of Duty).

Our salt water spa was one of the best purchases we have made, it is super simple to maintain! No more daily water checks, it practically looks after itself. We use it year round and in the summer the grandkids love playing in it. The WIFI connection allows us to monitor levels and adjust temperature easily.

We had a great experience from the In-Store Help and Knowledge to the delivery and set-up with Eric and Paul. Thank you and we love our new salt water tub!

Thank you Bruce at Arctic Spas Parksville. Always available for advice when we need it and once again our concern was addressed and problem solved.Choosing Arctic Spas for our hot tub was one of the best decisions we ever made! Love the tub and the service team behind it!

Eric recently came to our property to service our tub. He did a great job ensuring that all of the minor items were sorted out and it was running well. I appreciated the thoroughness and attention to detail that he provided and the fact that we were able to purchase additional supplies right from him at our property!

⭐⭐⭐⭐⭐Eric from Arctic Spa came to put a new side panel on my hot tub and did an excellent job. He was extremely knowledgeable and thorough, clearly an expert at what he does. His friendly and professional attitude made the entire experience a pleasure. All round, he’s a top lad! Highly recommend Eric Aasen for any hot tub needs.

We had our new spa delivered and set up yesterday morning by Arctic Spas Duncan Crew. What a fantastic experience from start to finish.Thank you Sabrina Boyle for your assistance on helping us choose our spa. It was truly a great experience choosing our spa in your showroom. We appreciate your knowledge and friendly nature and you made us feel comfortable with our purchase.Eric Aasen was our tech and was amazing. Friendly, professional and knowledgeable. He ensured our spa was placed correctly by Chris our Crane operator who was also amazing. Great team. Thank you Eric for all the info on our spa. Although it was a lot of information, you took the time to explain to a 'salt system newbie' and answered all my questions. This was as smooth as it gets and I would highly recommend Arctic Spas and these 2 crew members, Eric and Chris.Adam & Lesley AndrewsParksville

Came into parksville location thinking that I needed to spend hundreds of dollars to buy a part to clear an error that kept recurring on my system. Tanya looked us up on the computer and suggested that we should first update our software and see if issue was solved. It was! Thanks Tanya.

Had the Arctic Spa team here today delivering our new Tundra tub. The Driver Paul showed up last week to scope out the area to ensure all was good. Arrived on time this morning as promised at 10am along with his helper Alijah both were extremely polite and helpful. Tub was placed down exactly where I wanted it. The install Tech Eric was amazing. He went through everything thoroughly and made sure everything was working perfect before leaving. Extremely professional and obviously very knowledgeable. HIGHLY recommend right from the Sales team of Marc Gibeau in Duncan this was a seamless transaction, very happy I decided to go with Arctic over the other Spa company in Duncan (who never returned my call). 5* customer service all around

I went into the Parksville location todays looking for some guidance on my hot tub and was met by Bruce who not only helped me with my issue but took the time to go over a much needed hot tub TLC 101 recap. Thanks again.

Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.

I want to thank Arctic Spas for a great experience receiving my new salt water spa. I applaud John's enthusiasm and knowledge, Caroline's ongoing help with all my questions, and the delivery was amazing and stressfree, thanks to Paul and Sam. I was lucky enough to win the LoveTub 4, and will recommend Arctic Spa to my friends for their hot tub needs. Smiles, Val

I called Arctic Spas after our regular spa service business closed and was very pleased with their service from start to finish. Eric A arrived at our house in a professional manner and was very helpful throughout the service delivery. We had a hottub checkup and we needed help figuring out the chemical balance and he was very informative and clear in his explanations. He went beyond what was expected and we would highly recommend Arctic Spas for service based on what we experienced from when we first contacted them to his final tips on balancing the hottub chemicals. Thank you Eric!

We've had our Arctic Spa hot tub for approximately 4 years and it's one of the best purchases we have ever made. The heater recently expired which caused the breaker to trip. Arctic Spas got us booked in very quickly and Ryan did an exceptional service job to get us back up and running. He is a professional and knowledgeable technician and went over and above to satisfy his clients. Fortunately, this repair was under warranty. Thank you, Arctic Spas and Ryan.

We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day!

Eric Aasen serviced and gave us a good orientation today for an Arctic Spa we've inherited with a new house purchase. In short... Aasen was awesome!

Needed a rubber gasket for my pool pump. Everyone in town was out of them and had them back ordered. Attic spa was the only one in town that had them in stock!

Eric and Paul of Arctic Spa did a great job of installing my new Arctic Spa Timberwolf hot tub.They skillfully moved the heavy tub to my concrete pad. Both attached all the parts and explained the tubs operation. They answered all my questions and positioned the tub precisely where I wanted. Thanks to them I will get to enjoy my tub the same day. Job well done boys . Thanks Ken

Thank you to Tanya and Sabrina for their help recently, great service, love it.

Eric has come twice to address issues with our hot tub. He was very knowledgeable and helpful. He has a friendly manner and was very patient when demonstrating how to operate the controls. I would definitely give him 5 stars.

One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.

Decided to buy a salt water tub from Arctic Spas and I'm so glad I did. We got the kodiak model and it's awesome! The delivery and set up went so well. Eric and Paul were so nice and very professional. Communication was great leading up to delivery, they showed up on time and even stay a bit longer to make sure all my questions were answered. I had a question shortly after Eric left and he called me within 10 minutes of me emailing. Stellar service. Can't wait to start using the tub! Highly recommend the team at Arctic.

Great hot tubs, and the delivery crew, Paul and Eric were very helpful, professional, and knowledgable. Well done guys!

We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.

I'm a stickler for good service. The experience we had with Arctic Spas Parksville from sales, finance/admin, installation, and post-sale follow-up were all exceptional. Bruce bookended our experience. He was the first person we met and the last person we spoke to. He's friendly and knowledgeable and is a great ambassador for the company and brand. Tania in admin/finance was flexible and helpful when it came time for arranging delivery. Eric installed the tub and covered off a bunch of the basics and was patient with my questions. The product seems great and the team that helped us through made all the difference. Super happy and highly recommend.

Ryan did a fabulous job bringing our spa into good working shape. Excellent service

Andrew was very helpful and knowledgeable. We didn't end up getting a tub in the end but wanted to ensure that we acknowledged the great service from Andrew and from Arctic!

Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.

Sabrina was so helpful! She is else knowledgeable about the chemicals and salt water system. Thank you!

We bought our spa about a year ago and Ryan from the Victoria office has helped me through all of the learning curves. I even stop him on the street to say hi when I see him working in the neighbourhood. His friendliness and knowledge are outstanding!

Eric and Paul were amazing with our spa set up. They gave great service and answered all our questions. I would definitely recommend them!

Eric is a great guy and was super helpful getting our spa working properly again. Not only did he fix the issue but he followed up with me to make sure it was still working properly after he left. Thanks Eric!

Kudos to Sabrina! Great service, very knowledgeable, and a pleasure to chat with. 👍👍

Amazing customer service from Sabrina,will definitely buy our next tub from her!!!

Buying our new saltwater hot tub has been a perfect experience from start to finish. Sabrina listens to what is important to us. Our tub fits our needs perfectly. Our delivery was excellent, Eric was so great and patient with us as being a bit technically challenged He got us on line. We were able to enjoy our hot tub that same night. Great experience!!!