Arctic Spas Hot Tub Reviews

Arctic Spas Parksville
Excellent
4.9
Based on 396 reviews
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These guys were awesome professional and efficient Eric Adsen was above and beyond with information and help definitely would recommend them for product and installation
Response from the owner: Thanks Tony for your positive feedback! We will be sure to share this recipe with Eric! Happy Tubbing!
Excellent Service - Thank you John Keirstead - I am very appreciative of the excellent customer service received from John Keirstead, Service Manager, at Artic Spa. He is resourceful and he takes the time required to find the right answer for the spa I owned and helped resolving performance issues. John supports his customers in the timeliest manner, even outside working hours. Definitely something we see less and less these days.
Response from the owner: Thanks for the positive review Gaetan. We will let John know that you were happy with the service he provided. Happy Tubbing!
Sabrina and Tania were amazingly helpful in teaching me all of the start-up procedures for my second hand arctic spa tub I recently purchased. I would 100% recommend them to anyone looking for a new tub. Thanks again!!
Response from the owner: Thanks Dakota for the positive feedback and recommending that team at our Parksville store. Oh and congrats on scoring a used Arctic, we don't see many used ones, as clients keep them forever. Happy Tubbing!
We're new to the hot tubs world. Our hot tub water recently became cloudy, after bunch of kids jumping in and out of it for two days in a row. I've decided to get some advice form Arctic Spas on what we should do about it, and met Sabrina there. What a wealth of information she is! In just a few minutes I knew exactly what to do. She also recommended to try salt-water option for the hot tub, which is extremely inspiring. And her philosophy of "the least amount of chemicals" in a hot tub clicks very well with our preferences. So, moving away from those smelly chlorine pucks to the healthier way of using our spa now. Thanks Sabrina for your expert advices!
Response from the owner: Thanks for the positive feedback Alex. Sabrina is truly a Smartfriend! So happy she shared our philosophy on water chemistry with you and introduced you to the many benefits of a saltwater based management system. Happy Tubbing!
We had our new spa delivered and set up yesterday morning by Arctic Spas Duncan Crew. What a fantastic experience from start to finish.Thank you Sabrina Boyle for your assistance on helping us choose our spa. It was truly a great experience choosing our spa in your showroom. We appreciate your knowledge and friendly nature and you made us feel comfortable with our purchase.Eric Aasen was our tech and was amazing. Friendly, professional and knowledgeable. He ensured our spa was placed correctly by Chris our Crane operator who was also amazing. Great team. Thank you Eric for all the info on our spa. Although it was a lot of information, you took the time to explain to a 'salt system newbie' and answered all my questions. This was as smooth as it gets and I would highly recommend Arctic Spas and these 2 crew members, Eric and Chris.Adam & Lesley AndrewsParksville
Response from the owner: Thanks Adam & Leslie, for the thorough review! We appreciate the feedback and praise of our team! Happy Tubbing!
Sabrina was extremely helpful and knowledgeable regarding my onzen system. Much appreciated
Response from the owner: Thanks for the positive review Jon. Sabrina mentioned that you have had your All Weather Pool for 11 years and are still loving it…always nice to hear that from our customers…Happy Tubbing!
To the Team at Arctic Spa:Thank you very much for a memorable sales experience. My wife Maria and I specifically chose Arctic Spa hopeful for the personal feel of a locally owned business and that’s exactly what we got.Marc in sales was our first contact and he spent the right amount of time asking us questions and fitting us with the perfect spa in size, features, and budget.There was young man in the back (didn’t get his name) who when asked if we could do a custom cover said “no problem”. Didn’t make us feel like we were putting him out.Paul from service came out to the house for a site visit weeks before the install to make sure everything would go smoothly.Tania in service coordinated the actual install date and met our wishes for a specific date.On the “big” day, Paul showed up with Richard and they dragged the 600 lb spa up the 12% grade walkway with not a single complaint. The install went very quickly and smoothly. They were polite, professional, and respectful of the property.John (CEO) showed up shortly after to complete the electrical install, fill the spa, add the salt, and conduct a personal orientation.From the start to finish, every person in the process performed ABCD (Above and Beyond the Call of Duty).
Response from the owner: Thanks for the detailed review Dan. So happy that the team was in point and were able to make your experience a positive one, (I’ll be sure to mentioned Devin here so you’ll have his name if you ever need a hand…he is our water care specialist.) it was nice to hear that Maria has been using the spa lots and that she loves the saltwater based system! Happy Tubbing!
We had to replace our old hot tub which we purchased at another location down island. We were unhappy with the previous companies service. Sabrina at Arctic Spas was awesome. No pressure sales and we got a great deal. Her suggestion to go with salt water was excellent. We love the tub and the way the water feels and it is almost always perfect with the chemicals. We did have a couple of minor issues that were dealt with very quickly. The technician Eric was great. Super quick and checked in when he arrived and left. We were away for one of the visits but he made sure he left hand written instructions for the unit he installed. Definitely recommend Arctic Spas.
Response from the owner: Thank you Avery! So glad that Sabrina and Eric were able to get you a tub you love and make sure it is running top notch. Happy Tubbing!!!
Eric came and delivered our new Spa. It looks great and he helped locate the tub where it works best for us. Highly recommend Arctic Spas and Eric!
Response from the owner: Thanks for taking the time to leave a positive review Frank. Eric is a master at getting people’s hot tubs set up just the way they like! We will let him know you were pleased. We appreciate the recommendation…Happy Tubbing!
⭐⭐⭐⭐⭐Eric from Arctic Spa came to put a new side panel on my hot tub and did an excellent job. He was extremely knowledgeable and thorough, clearly an expert at what he does. His friendly and professional attitude made the entire experience a pleasure. All round, he’s a top lad! Highly recommend Eric Aasen for any hot tub needs.
Response from the owner: Thanks for the post Damian and for recognizing and recommending Eric. We agree with you, “He’s a top lad!” Happy Tubbing!
Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!
Response from the owner: AJ, thanks for taking the time to post this review praising the team and your experience with Arctic Spas. It was quite a challenging delivery and so we are pleased everything went smoothly…Happy Tubbing!
Eric Aasen and all the awesome staff are always helpful and friendly, highly recommended 👍
Response from the owner: Thanks for taking the time to leave a positive review. Happy Tubbing!
Spa Tech Eric Aasen did our install today. Did a great job. Looking foreward to using our new hot-tub. 🙂
Response from the owner: Thanks for the positive feedback Bernie! Sounds like an Eric got you all set…Happy Tubbing!
I was considering a cheap blow up hot tub. The education I received from mark was wicked awesome. And the install guys saved me money with a little extra elbow grease to put the hot tub into place. I highly recommend this company island wide.
Response from the owner: Ryan, thanks for the positive feedback. We will let Marc and the fellas that did your install know that you were pleased with them. Thanks for the island wide recommendation. Happy Tubbing!
Had our spa installed yesterday. Great experience from purchase to delivery. Paul and Sam were fantastic with installation and education.
Response from the owner: Thanks Gary for taking the time to leave a positive review. We will let Sam and Paul know you were happy with the service. Happy Tubbing!
I called Arctic Spas after our regular spa service business closed and was very pleased with their service from start to finish. Eric A arrived at our house in a professional manner and was very helpful throughout the service delivery. We had a hottub checkup and we needed help figuring out the chemical balance and he was very informative and clear in his explanations. He went beyond what was expected and we would highly recommend Arctic Spas for service based on what we experienced from when we first contacted them to his final tips on balancing the hottub chemicals. Thank you Eric!
Response from the owner: Thanks for the recommendation Kim! Super happy that Eric was able to get everything sorted for you. We appreciate your feedback. Happy Tubbing!
We just bought a new home with a Yukon Arctic Spa. We went to Arctic Spas in Parksville and met Sabrina who is extremely knowledgeable and helpful . I would highly recommend anyone to reach out to Artic Spas to assist in any information you may require to keep your spa operating efficiently.
Response from the owner: Christina, thanks for taking the time to leave us some feedback on your experience in Parksville with Sabrina. So glad she was able to help you better understand the spa that you got with your new home. (You are super lucky to have an Arctic Spa already there!) Feel free to drop by any of our locations or call us anytime if you have any follow up questions. In the meantime...Happy Tubbing!
Eric Aasen serviced and gave us a good orientation today for an Arctic Spa we've inherited with a new house purchase. In short... Aasen was awesome!
Response from the owner: Thanks for the positive comments John! Awesome Aasen sounds like a hot tub superhero! Enjoy your inheritance…Happy Tubbing!
Eric has brought our tub back to pristine condition. Salt water style and sparkling blue.Thanks
Response from the owner: Kathini, thanks for the positive post. Sounds like Eric got things back to “Arctic Standard,” Happy Tubbing!
The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.
Response from the owner: Thanks Arlin. We appreciate the feedback. Nice to see that all aspects from start to finish were up to standard and that you are pleased. We will pass on your kind words. Happy Tubbing!
Wow! We are so excited that after many years of being without a “tub” we recently purchased a previously owned Artic Spa. Yes, it is in pristine condition; with new jets, a new spa pack, new head pillows and a new cover with a side lift it came to us at a very affordable price. Imagine after all that time and Artic Spa still dedicated to their product; absolutely impressive that they maintain an older model!!!!! Needless to say, yes we are thrilled with our ARTIC FOX that was built in 2017 and that it continues to “gift” us hours of leisure and relaxation. Oh and did I mention that while we were researching ARTIC FOX prior to the purchase that Artic Spas Parskville was helpful, friendly and very supportive!!!! Thank YOU all at Parskville Store especially Sabrina BOYLE!!!!!
Response from the owner: Thanks for the feedback Louise and for telling your story! Super happy that you were able to get a refurbished tub (They're rare!) that suits your needs and hope that it continues to provide you years of rest and relaxation! We appreciate you mentioning our wonderful staff and especially Sabrina, as she's truly a Smartfriend! Tub looks great in your photos! Happy Tubbing!
Needed some help with balancing the chemicals in our Fox spa (which we absolutely love BTW). Sabrina was extremely helpful and was patient making sure I knew the process. We had drained and winterized or spa so was our first time setting it up from scratch.I remember meeting Sabrina her first week she started working a year or so ago and she has grown into quite the knowledgeable rep for Arctic Spa.
Response from the owner: Thank you Tim! Sabrina is truly who you want as a Smartfriend if you need help with your hot tub or if you have questions about buying one. Thanks for taking the time to praise her hard work. At ASVI, we endeavour to educate our customers, so they can really enjoy their hot tub and use it often with confidence. Happy Tubbing!
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day!
Response from the owner: Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
We were in Arctic Spa Parksville and met Sabrina (saleswoman). She was absolutely pleasant, helpful and very welcoming. we can’t say enough good about her. If you are on the fence about an Arctic spa hot tub, just do yourself a favour now and invest in this brand (and a salt water system!). You won’t regret it!
Response from the owner: Thanks for the recommendation Mike! Sabrina is the best, isn't she?! We appreciate you taking the time to post. Happy Tubbing!
Eric is a great guy and was super helpful getting our spa working properly again. Not only did he fix the issue but he followed up with me to make sure it was still working properly after he left. Thanks Eric!
Response from the owner: Thanks Dave for taking the time to leave some positive feedback. We are please that Eric was able to get your tub working properly again and that he made sure that the correct measures worked. Happy Tubbing!
I want to thank Arctic Spas for a great experience receiving my new salt water spa. I applaud John's enthusiasm and knowledge, Caroline's ongoing help with all my questions, and the delivery was amazing and stressfree, thanks to Paul and Sam. I was lucky enough to win the LoveTub 4, and will recommend Arctic Spa to my friends for their hot tub needs. Smiles, Val
Response from the owner: Thanks for the positive review Valerie. We sincerely congratulate you and hope the lovetub changes your life for the positive. It is nice that you were able to take the time to thank our Arctic Spas team, it is nice to be appreciated for our efforts! Happy Tubbing!
After operating the swim spa without any technical issues for years, I had to call and book a service call. Tania in Service was able to book me a service call quickly and Eric was able to quickly and professionally complete the repair. He also did a quick check on the tub and offered some helpful tips for maintenance!I continue to appreciate the support and service from Arctic Spa Duncan!
Response from the owner: Thanks for taking the time to post your positive experience, Matthijs. Sometimes tubs need to be serviced and our team is dedicated to making that go as smoothly and quickly as possible. Sounds like Tania and Eric did just that. Happy Tubbing!
We have had a great experience with Arctic spas in Duncan. Mark of service is always very helpful and efficient and getting things done to keep our hot tub just the way we like it. Marc of sales is always available with a smile and is very knowledgeable with his products. I would highly recommend
Response from the owner: Thank you Lyn for taking the time to post some positive feedback for Mark and Marc! We appreciate the recommendation and will share this review with the team. happy Tubbing!
Eric has come twice to address issues with our hot tub. He was very knowledgeable and helpful. He has a friendly manner and was very patient when demonstrating how to operate the controls. I would definitely give him 5 stars.
Response from the owner: Thanks for taking the time to leave a review and for your praise of Eric. We will be sure to let him know you were happy with the service call. Glad we were able to address the issue with your tub. Happy Tubbing!
Eric did a great job and couldn't have been more helpful.
Response from the owner: Thanks for the positive comments Brenda! I will pass your kind words onto Eric! Happy Tubbing!
Andrew was very helpful and knowledgeable. We didn't end up getting a tub in the end but wanted to ensure that we acknowledged the great service from Andrew and from Arctic!
Response from the owner: Thanks for the positive review and acknowledging the great service you received from Andrew. When you are ready to get your hot tub we will be ready as well! All the best!
Purchased our hot tub 14 years ago after having researched every hot tub on Vancouver Island. We could have purchased any other tub for a considerable amount less but we felt paying the higher price for what Artic Spa offered was worth it. There have been very few days in the past 14 year that I have not used my tub. My husband has now passed and I find looking after the tub on my own is extremely easy. I use it not only for relaxation purposes but also for health issues and I absolutely love it. When people are looking to buy a hot tub and ask for my opinion, my reply is Artic Spa without a hesitation or doubt. Thank you Artic Spas for 14 years of absolute enjoyment,
Response from the owner: Thanks for Faye, for taking the time to leave a positive review. So glad the sap has been so good for you!
Absolutely fabulous! I was “kicking tires” and called Sabrina at the Parksville location just to get some early quotes. She sent me options and information right away and followed up with a call. And while we hadn’t decided if we were even getting a swim spa at that time, she sent more options when promos changed and invited us to test out the Fisher swim spa on site. I was interested but my husband wasn’t convinced. I did a swim test at a competitor on a Friday, and we tested the Fisher swim spa the next day. My husband decided that day that we had to get one. With the jets and the swim jets tested out, we couldn’t believe how strong the swim current jets are. Far stronger than a far more expensive spa that i tested; and with variable speed and the ability to adjust the flow up or down at angles, it gave us more than we expected- if you turn them on high, they will push you across the pool so definitely good for working out swimming or walking or water running. The next decision was size- we went with the 15’ size with the lounger and we couldn’t be happier. Delivery was suddenly available due to a cancellations so We scrambled to get the electrical ready and a cement pad poured- I recommend going bigger than you think to ensure you have a comfortable amount of space around the spa. Sabrina answered my questions every step of the way while we weighed our cover options and salt water or regular chemical options; and she was patient with all of the questions we had and always had the information we needed to help on our decision. And the delivery team was amazing. Paul backed in and swung it into place with Eric hooking it up and making sure it was squared up within a millimeter then got everything running- Very conscientious about getting everything right. We love the spa and got the salt water system because it is far less maintenance and makes your skin feel great without any harsh chemicals- and less often water replacement - this was important to us being on a smaller island where water is at a premium. I just picked up our roll cover today and can’t wait to get it in place. I can’t say enough about the service from Sabrina and the team at Arctic Spa on Parksville. We are pleased with every aspect of our purchase and look forward to enjoying our swim spa year round. Thanks Sabrina and everyone at Arctic Spa Parksville!!!! Michele and Dan Scott
Response from the owner: Well Michele, that has got to be about the most thorough review we have received. Thank you so much for sharing your experience and particularly for the praise you gave our team. So happy that you were able to find the right product for you and your family. This is always our goal. Happy Tubbing!
Sabrina was so helpful! She is else knowledgeable about the chemicals and salt water system. Thank you!
Response from the owner: Thanks for the positive feedback Samantha! We will pass you comments on to Bruce! Happy Tubbing!
Great customer service, Sabrina was super friendly and knowledgeable, I felt very looked after!
Response from the owner: Thanks Pat, for taking the time to leave a positive review...we could not agree more, Sabrina is the best!
Thank you to the service department at Duncan. Mark solved a problem with our hot tub. Thank you to Tania and Oran for keeping us informed on the solution. We love our salt water hot tub a huge improvement over our old chlorine tub
Response from the owner: Thanks for taking the time to leave a positive review and sharing your feedback on our excellent service team. Happy that we were able to solve the problem with your tub and that you are loving your saltwater spa!
Eric and Paul were amazing with our spa set up. They gave great service and answered all our questions. I would definitely recommend them!
Response from the owner: Thanks for the positive feedback, we will let Eric and Paul know you were happy with their service…Happy Tubbing!
Amazing customer service from Sabrina,will definitely buy our next tub from her!!!
Response from the owner: Thanks for the positive feedback Denise, happy that Sabrina was able to help you out...Happy Tubbing!
Stephanie is fantastic, helpful and very knowledgeable. Fantastic customer service.
Response from the owner: Thanks for taking the time to post your review. We will let Stephanie know you were happy with her help. All the best!
Thank you to Tanya and Sabrina for their help recently, great service, love it.
Response from the owner: Thank you for the glowing review, Melody! The great service doesn’t end there. Please don’t hesitate to reach out if you need anything. We’d love to see you for a visit!
Sebrina was super helpful in explaining how my hot tub functions . Bring a first time owner I was not sure about the balancing of the PH an CL. She tested my water and assured me that things are fine.
Response from the owner: Hi Ken, thanks for the positive feedback! So glad that Sabrina was able to help you to better understand your water chemistry. Happy Tubbing!
If you are in the market for a spa this is the place to go!! I visited several stores shopping for a spa. When I met Sabrina I finally met someone in this business with superior product knowledge who took the time to listen to my needs. Sabrina found me a spa that checked off all my boxes within my budget. Thanks Sabrina.The excellent service did not stop there. When Eric and Paul came to my house to deliver and set up, they exemplified professionalism. Thank you both for taking the time to explain everything to me including ongoing care.I will for sure be recommending this team!
Response from the owner: Thank you for the positive feedback Jason, It is our goal to help you find the perfect spa for you and your family and we can only do this if we listen carefully to what you really want and advise you accordingly. Then our fulfillment team sets about to make that happen. I am glad Sabrina, Eric and Paul all exemplified this goal. Happy Tubbing!
Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!
Response from the owner: Thanks for posting this positive feedback Laura. We will be sure to pass your kind words along to Mark! Happy Tubbing!
Response from the owner: Thanks for taking the time to post a positive review, if any one of our team stood out please let us know. Happy Tubbing!
Buying our new saltwater hot tub has been a perfect experience from start to finish. Sabrina listens to what is important to us. Our tub fits our needs perfectly. Our delivery was excellent, Eric was so great and patient with us as being a bit technically challenged He got us on line. We were able to enjoy our hot tub that same night. Great experience!!!
Response from the owner: Thanks for taking the time to leave some positive feedback. We are so pleased that our team was able to meet your expectations and get you into the perfect hot tub for you! Happy Tubbing!
We have had our hot tub for about a month and love it! We learned a lot about Salt water tubs from John and Marc was very helpful on helping us pick out our hot tub. When the day of installation came, both Paul and Eric were here on time and within 2 hours had our hot tub up and running. We got to enjoy it that afternoon. We have called a couple of times to ask a few questions and they have been very helpful, Thanks to the staff at Arctic Spas Duncan!
Response from the owner: Well Susan, isn’t that just about the best review we could hope for? Thanks for taking the time to post and to praise the team. Happy Tubbing!
I've had a great experience with Arctic Spas Duncan. Knowledgeable sales people, and very solid back end support that is easy to get in touch with. Most importantly, the tub is fantastic!
Response from the owner: Thanks for taking the time to leave some positive feedback regarding our sales and service and the product itself. We could not ask for anything more in a review. Happy Tubbing!
Our service needs were taken care of promptly and professionally.....Goran knows his stuff and was on time for the call. Thank you from Bill and LINDA
Response from the owner: Thanks Linda for taking the time to leave some positive feedback! Goran is definitely a guru! Glad he was able to get you sorted out quickly. Happy Tubbing!
I stopped in to the Parksville location today to get some new supplies, and a helpful re-education on how to best care for our spa. As a newer Arctic Spas owner, I appreciated how thoughtfully Sabrina answered all of my questions, providing advice and suggestions on how to get the most out of our spa. She explained some helpful features on the app and encouraged me to call or stop in with any questions in the future. Thank you!
Response from the owner: Thank you erin for taking the time to post. Sabrina exemplifies our desire to help customers get the most out of hot tub ownership, and a big part of that is exactly what you described. Sometimes it is just nice to be Abe to have someone show you the ropes! Happy Tubbing!
Although we were extremely disappointed with the 2 month delay for delivery of our new hot tub, we were very pleased with on-site delivery/placement by Paul and the installation and customer service of Eric.
Response from the owner: Sorry to hear about the delay for your hot tub, it happens sometime when we custom order for sure, but luckily less and less lately. Glad the team was able to get you up and running. We will let Eric and Paul know you were happy with their customer service. Happy Tubbing!
So happy with our Be Well spa and the excellent before and after service of Arctic Spas. Sabrina has been a great help with any questions or concerns and a delight to deal with. Highly recommend this company.
Response from the owner: Thanks for taking the time to leave a positive review. So glad you are enjoying your new spa and that our team has looked after you well! Sabrina is a super star!
Eric and Paul of Arctic Spa did a great job of installing my new Arctic Spa Timberwolf hot tub.They skillfully moved the heavy tub to my concrete pad. Both attached all the parts and explained the tubs operation. They answered all my questions and positioned the tub precisely where I wanted. Thanks to them I will get to enjoy my tub the same day. Job well done boys . Thanks Ken
Response from the owner: Hi Ken, thanks for taking the time to post a review and for your praise of our delivery and installation team. Going to be a great Thanksgiving weekend with that tub up and running. All the best and happy Tubbing!
Sam and Eric were a pleasure to deal with as they walked me through "spa school" and answered all the questions I had as a first time salt water hot tub owner. Thanks for the excellent service!
Response from the owner: Thanks Tony for taking the time to post your feedback online. We will be sure to let Sam and Eric know you were happy with their help getting you up to speed with a saltwater tub. We are hear for you if you need anything else. Happy Tubbing!
Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.
Response from the owner: Thanks for the positive review Lisa! We will pass on your comments to Eric and Sam. They will be happy with your endorsement! Happy Tubbing!
We recently purchased a hot tub from Arctic Spas in Parksville, B.C. and have received excellent customer service from our sales representative Sabrina. She has gone above and beyond in every aspect in terms of providing friendly and informative information and has demonstrated excellent follow-up services in the home. Sabrina has gone out of her way outside of her regular work hours on three separate occasions to re-explain how to maintain the tub, it’s pH levels and other tub features. We would highly recommend purchasing a hot tub from this company and utilizing the excellent services of Sabrina.
Response from the owner: Thanks for taking the time to post this review, Vic. Sabrina & Arctic Spas has got your back! Happy Tubbing!
This salt water spa system is so much nicer than the chemical alternative and the app makes control and maintence a breeze! highly reccomend if ur looking for a hot tub!
Response from the owner: Thanks for the positive feedback Mike! Glad you are loving the Spaboy system! Happy Tubbing!
We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!
Response from the owner: Thanks for the positive review . So happy that Ryan was able to help you out remotely and get you the part you needed! Happy Tubbing!
One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.
Response from the owner: Thanks for taking the time to post your comments online. We agree, Ryan and all our sales staff endeavour to be your SmartFriend; and to find the perfect spa for you! Happy Tubbing!
Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was .Thanks Again
Response from the owner: Thanks for taking the time to reach out to the office and to post online about your positive experience. We will let the staff know that you were pleased with their efforts! Happy Tubbing!
We had a wonderful experience dealing with Sabrina at Arctic Spas in Parksville. With her help we were able to decide on the Strongman spa with Smarterspa salt water option and we couldn’t be happier. Thanks Sabrina😎 Can’t wait to show all our friends.
Response from the owner: Thanks so much for taking the time to leave a positive review for us and praising Sabrina, she really does a great job helping people find the right spa for them! Happy Tubbing!
Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.
Response from the owner: Thanks so much for the great review Sheldon! Glad you’re back up and running!
Love my hot tub so glad i bought from arctic spas. Sabrina is always in when I have to come in and get supplies and she is always so helpful. I highly recommend.
Response from the owner: Thanks for posting Holly! We’re are super happy that you are loving your hot tub and that Sabrina is helping you in store! Happy Tubbing!
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
Response from the owner: Thanks for taking the time to leave a review Rochelle! So glad that Sabrina was able to help you out!
I had an Arctic Spa installed on Gabriola 3 weeks ago and I love it! The two guys that came out expertly installed and configured it. Would highly recommend!
Response from the owner: Thanks Rob, We appreciate you taking the time to post a positive review and we will let Eric and Paul know you were happy with the delivery and installation. Happy Tubbing!
Excellent service from start to installation ..Sabrina in sales for her knowledge of the products to help with our decision….and Paul and Pim for there precise and exact placement of our hot tub and explanation of how to operate everything…..Kudos to all…..
Response from the owner: Thanks for the 5 Stars, Marc! We are so happy to hear that your experience with us has been great from start to finish. Enjoy your new hot tub!
Eric and Paul were truly amazing and did a fantastic job of delivery and installation!!
Response from the owner: Thank you for taking the time to leave us a review, Aaron. We hope you enjoy your new tub!
We had a great experience from the In-Store Help and Knowledge to the delivery and set-up with Eric and Paul. Thank you and we love our new salt water tub!
Response from the owner: Thank you Jenn for the 5 Star Review! We are so happy to be able to provide you with a great Arctic Spas experience. Enjoy your new salt water tub and thank you for choosing us to be your SmartFriends in the hot tub industry!
Needed a rubber gasket for my pool pump. Everyone in town was out of them and had them back ordered. Attic spa was the only one in town that had them in stock!
Response from the owner: Thanks for the review Chris, happy we were able to accommodate you. We are Arctic Spas though, not attic spas, but maybe they can be a. We product category hehehe. Have fun in you Pool!
Megan is really knowledgeable and helpful.
Response from the owner: Thanks Siddharth, for taking the time to post a positive review! We will let Megan know she was helpful! Happy Tubbing.
Response from the owner: Thanks for the positive review!
Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!
Response from the owner: Thanks Lori! We appreciate you taking the time to post some positive feedback about our team and your experience dealing with us! Happy Tubbing!
Last year, my family finally decided to take the leap and buy a hot tub. After much research we decided that a saltwater tub from Arctic Spas was the way to go. We have LOVED the tub, no regrets. Recently, I had to deal with thoroughly cleaning the tub on my own. I was terrified at the prospect but with Ryan's step by step support and instructions, I managed to successfully and uneventfully drain, clean and refill the tub. This is a big shout out to Ryan - Thanks so much for your patience diagnosing the problems and walking me through the whole process - with Ryan's expertise my tub is now back in business with minimal delay!
Response from the owner: Thanks Sue, for taking the time to post your experience with your Arctic Spa and working with Ryan. We are happy he was able to guide you and truly be your “SmartFriend!” Happy Tubbing!
Excellent service from Arctic spa. I bought a covana from them. From start to completion they did the Best job. Highly appreciate 🙏 your service. My sincere thanks to Mark and Paul who took time to install the covana. People like Mark and Paul are an asset to a company. Thank you guys for the amazing job. 👏
Response from the owner: Thank you for the great review! We will be sure to let Mark and Paul know of the great job they are doing. Happy Tubbing!
We were so impressed by the staff at Artic Spas Duncan. Marc was friendly and very knowledgable, he answered all our questions and gave us a deal we couldn't possibly turn down. We chose the salt water tub and so happy we did, no more heavy chlorine smells, softer water and so beautiful. The team of Paul and Eric delivered our tub with no great issues so happy for that. Eric was very professional and made sure I was comfortable with all he was telling me. But he assured me he's just a phone call away if I have any problems. We highly recommend the team at Artic Spas for all your hot tub needs. Thanks guys can't wait to get in tonight.
Response from the owner: Congratulations Joy! And thanks for the positive feedback! Happy Tubbing tonight!
We've had our new Artic Spa saltwater tub now for just over a week and we are very happy with it. We use it at least twice a day. The installation went smooth and Eric and Paul were very careful with our new epoxy floor during the whole installation! They were professional, polite and Eric is very knowledgeable and made us feel at ease with maintaining our new tub. 5 Stars all day long!
Response from the owner: That’s the sort of review we love to see! Thanks Michelle! Happy Tubbing!
I was the winner of the Love Tub 3!We just had it dropped off by Eric and Paul and they were great! Their attention to detail is excellent!Thanks again guys!
Response from the owner: Congratulations Mark! You must be thrilled. Thanks for taking the time post this positive feedback for our team, they deserve it! Happy Tubbing!
We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.
Response from the owner: Thanks for posting this Jesse! It is wonderful to know that our team has made your hot tub acquisition a positive experience. Happy Tubbing!
Pym did a great job replacing my pump.
Response from the owner: Thanks Jon for taking the time to post a positive review! We will let Pim know you were happy! Happy Tubbing!
Ryan was fantastic to deal with and we can’t wait for our new spa!
Response from the owner: Thanks for taking the time to post on your experience with ryan today! So nice to received this positive feedback, can't wait for you to get your new spa either!
Just received our spa so only time will tell if it's worth the huge price tag we paid, but surely it looks solid and nice.Paul and Eric really did a great job installing it and putting it in service. It looks very nice in our backyard. First dip in couple of hours once the temperature is set.
Response from the owner: Thanks for the positive feedback Alexandre. I am sure that you will love your new Arctic Spa, especially with the Spaboy system doing the heavy lifting for routine maintenance. If you need anything at all, we will be here for you. I will be sure to let Paul and Eric know you were happy with their work. Enjoy that first dip! Happy Tubbing!
Great service. The entire experience from sales to delivery and installation was proactive and professional. Ryan was amazing and went far and beyond to make sure we were happy! The tub is awesome!
Response from the owner: Arnie, thanks for the positive review. I am sure that you will love your Arctic Spa! Happy Tubbing!
Sabrina was very helpful today & set me all up. Definitely going back there🤙
Response from the owner: Thanks for the positive review Jessica! Happy that Sabrina was able to help you out and that you’ll be returning! Happy Tubbing!
Eric Aasen came and changed out our Saltron mini. Spa has never been better. He checked the water for us. Great Service always Thanks again
Response from the owner: Thanks For the review Billie-Jo!
We had Eric Aasen install our Hot Tub today - He was very professional and knowledgeable. Told us everything we needed and more - Great guy and beautiful Hot Tub!
Response from the owner: Thanks for the positive feedback Fernando! Appreciate the kind words for Eric, we will let him know! Happy Tubbing!
Arctic spas in Duncan was great to deal with. We are so happy with the entire process. Marc Gibeau was super informative in the showroom and a pleasure to deal with. Paul Reiter did a site check and had great communication. The installation day went smoothly, Eric Aasen set us all up and give a tutorial on maintenance and using our new spa! I highly recommend them.
Response from the owner: Thanks for the positive review Jaclyn, so happy that our team made the process of getting a hot tub easy for you. Know that we are here for you if you ever need a hand or advice, until then…Happy Tubbing!
We finally had to replace our leaking hot tub and after some online research went to Arctic Spas. Our experience with choosing and buying the new tub was good (Thanks, Dennis!) and the installation was smooth and professional. Paul R. and Eric A. arrived on schedule and did a great job of removing and installing the new tub. Paul is a master of the truck mounted crane! Paul and Eric did the setup quickly and Eric did a great job helping me set up the phone app , and then explained the controls and basic maintenance functions. Thanks again to Arctic Spas for running a business I am happy to recommend!
Response from the owner: Thanks for the awesome review Gord and your praise of our staff with whom you interacted. It is nice to hear this feedback as we wish to honour our promises to our clients! Happy Tubbing!
We are so very happy with our spa we purchased in parksville a little over 1 year ago. Amazing product and exceptional service by Bruce and the rest of the team! I highly recommend(:
Response from the owner: Thanks for taking the time to post your review! Love to hear that customers are loving their hot tub after more than a year! Happy Tubbing!
My hot tub was in need of repair and Sam and Goran were able to find the solution! They are clearly dedicated to providing efficient, knowledgeable, and skilled service! Not to mention friendly and professional. Would very much recommend Artic Spas.
Response from the owner: Thanks Tanya for thanking the time to post this positive feedback. We will share your comments with Groan and Sam. So happy that they were able to get your tub operating well again! Happy Tubbing!
Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.
Response from the owner: Thanks sharing the positive feedback and we are glad that Ryan was able to help you out…happy tubbing!
We ordered the Tub through Marc a few months back.Yestetday, Paul and Eric did a great job on the delivery and set- up.The entire Crew at Duncan Arctic Spa were awesome from initial order through to set up.This is our second Arctic Spa with the salt water system. No other Hot Tub like it.Simply stated.... "Well Done!"
Response from the owner: Thanks for the positive review Garry. Glad the team was able to find you the right spa and have it delivered and set up to your satisfaction! We will share your comments with our team! Happy Tubbing!
Just had Arctic Spa Yukon tub delivered and installed. Looks great and runs wonderfully. Excellent work done by both Paul Reiter and Eric Aasen. Thanks!!
Response from the owner: Thanks for the positive feedback Mark and taking the time to mention our fulfillment team. We will pass on your praise. I know you will love the tub! We are here for you if you have any questions as you embark on your new lifestyle…Happy Tubbing!
Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.
Response from the owner: Thanks for taking the time to leave a positive review and for highlighting Ryan’s efforts! We look forward to being your Smartfriends in the hot tub business…Happy Tubbing!
Ryan came by our house to do a warranty repair and was very professional and helpful and did a great job - thanks Ryan!!!
Response from the owner: Thanks for the positive post Richard! Glad Ryan was able to get your tub fixed up under warranty! Happy Tubbing!
Awesome team from top to bottom. Very happy with the service and communication! So far an all round great experience for us. Ryan and Paul were back at our place today to do a few things on time and on point! Cheers
Response from the owner: Thanks for taking the time to leave a review Brad and for your praise of Paul and Ryan. They are excellent examples of our team and they will be happy to hear you approve! Happy Tubbing!
The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.
Response from the owner: Thank you so much for the great review, Matthew! Ryan is a very important member of our team and he exemplifies our core values well. We will let him know of your kind words. Happy Tubbing!
I love my Spa! Great service from both Tania and Pim. They are always available for questions even after it had been set up. Tania is always available while I learn the ropes with balancing chemicals or learning the app. Highly recommend.
Response from the owner: Thanks for the feedback Britt! Glad your experience with our team has been positive and that you love your tub! It’s a great way to enjoy the holidays with friends and family! Happy Tubbing!
Thank you Bruce at Arctic Spas Parksville. Always available for advice when we need it and once again our concern was addressed and problem solved.Choosing Arctic Spas for our hot tub was one of the best decisions we ever made! Love the tub and the service team behind it!
Response from the owner: Thanks for the positive feedback Shelagh! Thanks too for letting us know your were happy with how Bruce took care of you! We will share the news with him! Happy Tubbing!
Yup. Worth it. Thanks Caroline, Marc, Paul and Eric. My family loves our Yukon! Thanks for all you help as I planned the deck build and setup. Quite a job, but now all I have to do is sit and overheat.
Response from the owner: So happy you are happy Gregory! Thanks for taking the time to leave a positive review and for noting those who stood out to you on our team, we appreciate the feedback and will make sure to let the team know you were happy with the service they provided. Happy Tubbing, in that Yukon! Great Photos by the way and an amazing deck!
We had Pim service our hot tub. The best customer service we have experienced. He replaced the part that needed attention, answered our questions so we understood how it works. Very professional and friendly. We love our hot tub.
Response from the owner: Thanks for the positive feedback! So glad that Pim was able to get you back up and running and that you love your hot tub and the service you got! Happy Tubbing!
Ryan did an awesome job with the install , very knowledgeable and helpful. 1 year later Ryan was back to service the spa again an amazing job.
Response from the owner: Thanks Wayne for the positive review! Glad that you were happy with the work Ryan did, he is a champ! Happy Tubbing!
Thank you Ryan for helping us maintain our hot tub. Your expertise is much appreciated!!!
Response from the owner: Thanks for taking the time to post this review Sandra & Bruno. It is always great to get feedback from our clients as it helps us identify what we are doing right and what we might need to do better. We will let Ryan know you were happy with his service. Happy Tubbing!
Ryan is helpful, friendly and knowledgeable, which ensured we purchased the right hot tub for our family. We are very excited and feel confident that we have made the right decision on a high quality item!I should also mention that Mark at the Duncan store is also friendly and knowledgeable and helped us make our decision. Thank you all!
Response from the owner: Thanks for the positive review Erin, we like the fact Ryan has been a spa technician for many years, as it really does help people when they start looking for a tub! I am certain you will love your tub!
Arctic spas delivered and set up my new Timberwolf in an amazing time and was able to soak in that same evening. My partner never goes to public hot tub and I was pleasantly surprise when she stepped in the tub before me for a try. Now she is hooked.Thanks to your team for such a positive experience.Love the salt system.
Response from the owner: So happy for you and your partner! Welcome to your new lifestyle together enjoying tubbing! Thank you for the positive feedback Jean!
The young gentleman couldn't have been more knowledgeable and helpful. Hope they are all as nice as Sam. Thank you
Response from the owner: Thanks for the positive feedback J B, we have great people on our team and it is very satisfying to hear customers appreciate it! Happy Tubbing!
Great service yet again from Sam and Bruce helping us get to know how everything works. They’re both so patient and explain everything about water balance so clearly it makes it easy to know what to do. Thanks again for the great service!!
Response from the owner: What a nice review Shelley. Thanks for taking the time to highlight the actions of two of our team, Sam & Bruce, who exemplify our commitment to be “SmartFriends” to our customers! Happy Tubbing!
We love our salt water Arctic Spa! It is virtually maintenance free. We have had excellent service from Bruce in Parksville where we bought it and also from the technical team in Duncan,
Response from the owner: Thanks for taking the time to post feedback on the team at Arctic Spas Vancouver Island. So happy you are loving your Spaboy System! Happy Tubbing!
We just took delivery of our new Arctic Spa last week. We were well looked after from our first visit to the showroom. Eric, our installation technician, did a fabulous job of making sure we got hooked up properly, including with the wifi-enabled part of the installation - and during a major snow blizzard. He even responded - twice - well after business hours - to ensure everything was up and running as it should be. Awesome service. Dealing with Arctic Spas was a great experience!
Response from the owner: Thanks Robert. We appreciate the positive feedback. Thanks for the pointing out that Eric looked after you so well, we will share your post with him. Happy Tubbing!
Ryan was patient, helpful, kind and professional.
Response from the owner: Thank you for the 5 stars, Laura! We are so happy that Ryan was able to help you out and be your SmartFriend in the hot tub business! Happy Tubbing!
Ryan fixed our hot tube today and I have got to say some of the best customer service I have gotten in a long time 10/10 I would highly recommend
Response from the owner: Thank you for the 5 star review, Curtis! We are thrilled that Ryan provided you with the best customer service. Happy Tubbing!
We bought our spa about a year ago and Ryan from the Victoria office has helped me through all of the learning curves. I even stop him on the street to say hi when I see him working in the neighbourhood. His friendliness and knowledge are outstanding!
Response from the owner: Thanks for the positive review Nicole! Nice to hear from you that Ryan is being your SmartFriend in the hot tub business. We are thrilled that he has helped you understand your tub better so that you can get maximum enjoyment from it. Happy Tubbing!
Excellent service in delivering and setting up our new tubThanks Paul and Eric
Response from the owner: Thank you for the positive review Alanna. We will pass your message to Eric and Paul. Happy Tubbing!
Decided to buy a salt water tub from Arctic Spas and I'm so glad I did. We got the kodiak model and it's awesome! The delivery and set up went so well. Eric and Paul were so nice and very professional. Communication was great leading up to delivery, they showed up on time and even stay a bit longer to make sure all my questions were answered. I had a question shortly after Eric left and he called me within 10 minutes of me emailing. Stellar service. Can't wait to start using the tub! Highly recommend the team at Arctic.
Response from the owner: Thanks for the amazing feedback Damon! So glad you were happy with our team and our service. We are here for the long haul…so if you need anything let us know! Happy Tubbing!
At Duncan Arctic Spas everyone is helpful and kind. Today we had Ryan come to our home to service our hot tub and he went above and beyond! Helping me and will all my questions it was a pleasant experience . We highly recommend these beautiful hot tubs! The salt water is so lovely !!
Response from the owner: Thanks for the positive review Marley. We appreciate the feedback on our team both in the store and on-site. We agree salt water Tubbing is so much nicer! Happy Tubbing!
I'm a stickler for good service. The experience we had with Arctic Spas Parksville from sales, finance/admin, installation, and post-sale follow-up were all exceptional. Bruce bookended our experience. He was the first person we met and the last person we spoke to. He's friendly and knowledgeable and is a great ambassador for the company and brand. Tania in admin/finance was flexible and helpful when it came time for arranging delivery. Eric installed the tub and covered off a bunch of the basics and was patient with my questions. The product seems great and the team that helped us through made all the difference. Super happy and highly recommend.
Response from the owner: Thank you Matin for the detailed review and for highlighting the team members that stood out. We are thrilled that you are happy with us and the products that we provide! If you need anything at all do not hesitate to ask. Happy Tubbing!
We just had some service done on our spa and Ryan informed us about the benefits of a saltwater spa. He was so knowledgeable and open to questions. Although we had heard about saltwater spas, his manner and knowledge helped clinch the deal. We are delighted!
Response from the owner: Thanks for the positive review Joyanne! Ryan is giving you the right information about the benefits of saline based maintenance systems for spas…it is way easier and better for you! Happy Tubbing!
Had a fast and efficient service call today from Ryan. Love the spa and I’m thrilled with the service.
Response from the owner: Thanks for the positive feedback Cheryl! Ryan is a champ! We are so pleased that you are happy with the product and service from Arctic Spas Vancouver Island. Happy Tubbing!
Had Ryan out to check out my hot tub and show me how to maintain it. He did a great job and now I feel very comfortable in being able to look after the hot tub. He was very knowledgeable and friendly . I have never owned a tub before but I know that I will always use Arctic Spas for any questions or issues that I have.D Proudfoot
Response from the owner: Hi Dave! Thanks for the 5 star review and for letting us know you were happy with the help from Ryan! Thanks for the strong endorsement of our services...we are here for you! Happy Tubbing!
Great service from Ryan! Very professional and awesome to deal with.
Response from the owner: Hi Cheryl, thanks for the positive review. We will let Ryan know you were happy with his service. Happy Tubbing!
We've had our Arctic Spa hot tub for approximately 4 years and it's one of the best purchases we have ever made. The heater recently expired which caused the breaker to trip. Arctic Spas got us booked in very quickly and Ryan did an exceptional service job to get us back up and running. He is a professional and knowledgeable technician and went over and above to satisfy his clients. Fortunately, this repair was under warranty. Thank you, Arctic Spas and Ryan.
Response from the owner: Thanks for the positive review during your recent engagement of our service department. So happy we were able to address the issue quickly and under warranty. Sometimes things break that is the way of things…we see this as an opportunity to show you how much we stand behind the products we sell. While it might not always be warranted, it will always be fair and professional. Happy Tubbing!
Ryan did a fabulous job bringing our spa into good working shape. Excellent service
Response from the owner: Hi Jim, thanks for the positive feedback! Ryan is one of the best and clients love him. Thanks for Choosing Arctic Spas. Happy Tubbing!
We dealt with Ryan from start to finish on our hot tub purchase and we couldn’t be happier. Ryan is a super honest guy who was genuinely interested in helping us to find the best option for our space and our family. He came for the installation and was super informative about all aspects of our new Summit XL hot tub. We would highly recommend Ryan at Arctic Spa Victoria!
Response from the owner: Hi Christy! Thanks for the positive feedback. You have discovered one of our Arctic Spas Super heros: Ryan. He can do it all, truly a SmartFriend! We know you are going to enjoy your new lifestyle! Happy Tubbing!
I was in the market for a cover lifter for my Artic Spa , Bruce was a huge help with sending pics and explaining how to install correctly .
Response from the owner: Thanks for the feedback Mike. Happy that Bruce was able to help you out! We will be sure to let him know you were happy with his assistance. Happy Tubbing!
So happy that Ryan was able to come out to fix our connectivity issues. Fast and reliable!
Response from the owner: Thanks for letting us know Chelsea! So glad Ryan was able to help you out. Happy Tubbing!
We had our Yukon tub delivered by Eric and Paul today after a long lead time, as we have a large landscaping project in progress at our home. They came in with their crane and maneuvered around the work that was in progress with no problem!Eric walked us through all aspects of setting up the tub, general maintenance and setting up the Spa Boy App.We were able to use the tub tonight after such a long wait and it is so worth it. We can't wait until the landscaping is finished so we can the full appreciation of our new lifestyle.Thank you to Dennis in the showroom for helping us choose the tub, as we changed our mind a number of times. What did it for us was the opportunity to actually try out the tub beforehand. We knew right away which jets we wanted and what we didn't want. Well worth the time!Thank you Arctic Spas.Sarah and David Campden
Response from the owner: Thanks for the detailed review. It is nice that after the long wait you were able to finally sit in your tub, in your backyard. We’d love to see the photos when it is all done!Glad the the delivery and installation team were able to get everything set up and explain some of the operational aspects of the tub.It was good that you wet test beforehand to choose the jetting package and seating that works best for you…you’re new lifestyle has begun! Happy Tubbing!
Eric and Paul delivered our tub, using the crane to lift it over our high fencing. Landed it perfectly and were a pleasure to deal with. Highly recommend these guys! A++Ryan came by to assist with an issue and was extremely knowledgeable and helped us resolve the issue.We are so excited to use our tub -- thanks again!
Response from the owner: Thanks for the positive review Akiram! The fulfillment team is pretty stellar at navigating tights spaces and overcoming challenges all aimed at getting you into your tub! Congratulations and Happy Tubbing!
Just had an annual service from Ryan. He took extra time and effort to get us set up before leaving for his day. Highly recommend this man for your service needs. Thanks Debbie and Craig.
Response from the owner: Thanks for the positive review Debbie! We appreciate the feedback and will share your comments with Ryan and the rest of our team. Happy Tubbing!
Unparalleled service! Marc, Dennis, Ryan, and, of course, Cola (cutest pup), we're so wonderful and knowledgeable. Highly recommend!
Response from the owner: Thanks for the great review of our team! Happy we were able to find the perfect spa for you and your family!
We purchased a Yukon hot tub. When I came into the store to purchase my first time Filter change for the spa getting it ready for the fall winter hot tub, Ryan was a big help. Through that Conversation and testing at home, we determined that the Spa was not working well and need a service. Ryan came out that week and got the spa working via a warranty issue. Spaboy was not responding and the app was not updating to latest upgrades. All fixed in an afternoon. Ryan is great to work with and we are very happy he is part of the team at Arctic
Response from the owner: Thank you for the great review, Steve! We are go glad that Ryan was able to help you out so quickly. Happy Tubbing!
Great install well done. Looking forward to soaking
Response from the owner: Appreciate the review. Happy Tubbing! Let us know if you ever need help or advice…
Excellent service in shop and at home. Eric installed and helped me with my saltron setup and took care of all my worries. I'm a qualified 😎 Walter White now, thanks Eric!Lol. The salt system is very nice. We haven't had any skin issues anymore thanks to the switch.
Response from the owner: Thanks for the positive feedbackJamie. Glad Eric was able to get youup to speed with the Saltron Mini!People are super happy at what thislittle system does and the break fromtraditional hot tub chemicals andmaintenance! So glad it has beenhelpful for your skin! Happy Tubbing!
I went in to exchange a temperature probe that i had ordered. Ryan Anderson exchanged it for one he had in his service truck. I received excellent service and technical advice from Ryan to replace the temp. probe and how to adjust the flow pressure switch. He's a nice, patient guy, with lots of knowledge.
Response from the owner: Thanks for taking the time to leave a review Gord. It really makes our day to hear that be of our team was able to help you out with some good service and advice! We agree with you: Ryan is a champ! Happy Tubbing!
Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home
Response from the owner: Thanks for the excellent feedback Wayne. So happy your experience was exciting and that Eric was able to able to educate you on the new tub! Thanks for the recommendation…happy Tubbing!
We just purchase a Spa Boy from Arctic spa in Parksville, Bruce was there to great us and walk us through from start to finish! wonderful service , Bruce was great!
Response from the owner: Thanks for the positive review…you’re going to love SpaBoy! We will let Bruce know you were happy with his “walk through”. Happy Tubbing!
Great and speedy service from Devin and Ryan. Very knowledgeable and helpful!
Response from the owner: Fantastic! Thanks for the positive feedback Tanis! Glad out team was able to help you out!
Excellent customer service by Bruce and his team. We had a snag with our crane on delivery, so our installation crew from Arctic spas unfortunately showed up for installation and were unable to do the install that day. They rebooked in short order and Eric was extremely professional, knowledgeable, and helpful installing our new spa and troubleshooted expertly. Thanks to the wholecrew for getting us started and the support along the way!
Response from the owner: Mallory thanks for the positive review. Glad the team was able to get things sorted and you are able to enjoy your hot tub! We will let Bruce and Eric know you were happy with their customer service! Happy Tubbing!
I went into the Parksville location todays looking for some guidance on my hot tub and was met by Bruce who not only helped me with my issue but took the time to go over a much needed hot tub TLC 101 recap. Thanks again.
Response from the owner: Thanks for the positive feedback Mike. We are happy to help you anytime you need a “refresher” and Bruce is a champ in this regard! Happy Tubbing!
From our first conversation with Bruce, it was obvious that he knew his products, yet he put no pressure on us. He simply presented the many facts that helped us decide, and left us to make our own decision. We have owned 3 tubs since the late '80s, and chemicals was a deal beaker. Arctic Spas became an easy decision. Our spa was delivered on time as promised, by Sam and Erik, and as I was trying to be helpful, we had some good laughs together, and the whole installation was an enjoyable experience. A minor adjustment needed for the YESS system was promptly done by Tania who took a break from her office duty for a house-call. This company has great employees and a top product.
Response from the owner: Thanks for an amazing review Hovard! We are so happy that all members of our team were able to make your experience great; that’s just how we like it! You will love Spaboy if you don’t like the chemicals! Happy Tubbing!
We went in to Arctic Spa to figure out how to maintain our hot tub as we just moved into a house with a hot tub. Bruce was very patient and informative in explaining our choices to us. I never felt rushed, and felt encouraged to ask questions. It was such a nice experience. Thank you Bruce!
Response from the owner: Thanks for the positive review J Munro! Bruce is a perfect Smartfriend to have if you need to get some questions answered about hot tubs! We will let him know that you were pleased with the experience! Happy Tubbing!
Excellent customer service, the spa is definitivly high quality, I had in the past Maax and beachcomber and this spa is better quality. Bruce will not over sell but give you the right information to get the right spa. I recommend this place for customer service and also for the quality of the spa.
Response from the owner: Thanks for the positive review! Glad you appreciate the added quality of the products we carry at Arctic Spas. Bruce is definitely your SmartFriend in the hot tub business!
We bought a BeWell spa from Bruce Vanderkool in Parksville. He was very informative and answered all of our questions, both before and after the sale. We would definitely recommend Bruce to anyone thinking of buying a spa. Great service!
Response from the owner: Thanks for the positive feedback Rob and Iris. So glad that Bruce was able to answer all your questions and find the right spas for your family! Happy Tubbing!
We absolutely love our new swim spa! Arctic Spas have been wonderful, from visiting their showroom in Parksville, the product itself, through to the delivery team. Bruce (in the showroom), Megan (office), and Paul, Sam and Eric (the delivery team/technicians) have been outstanding in their customer service. Paul’s precision with the delivery vehicle was quite something, and Eric and Sam deserve even greater praise for going above and beyond, staying late to get our pool set up after the water delivery people let us down. They did so with grace and professionalism.Which leads me to thank Marc at Red Williams for coming to the rescue when Island Water Hauling were a no show. They will now be our go-to water people in the future.All of this could not have happened as quickly without the fantastic work of Rob and his apprentice Zack at Arrowview Electric. I couldn’t recommend them enough and will also use them for any future work we have done.We have a few little follow-up things to be done, but I am confident that this will be carried out with the same above and beyond level that has been demonstrated by this company so far. We have no hesitation in recommending Arctic Spas and their products to anyone!
Response from the owner: Thank you for the great review, Carolynne! We are so happy that our team could deliver above and beyond service and for you to be able to enjoy your new custom swim spa! We will be sure to pass along your praise to the rest of the team. Happy Tubbing!
I wanted a Hot Tub, but there were so many options. Bruce was the first I spoke to and he offered some great options and suggestions; including me doing my own research, which I did. Extensively. In the end, Arctic Spas was my best option from Price to Efficiency. I appreciated him not hard selling me, yet he was thorough with checking in. Eventually, my Hot Tub came way earlier than expected and the two technicians, Sam and Paul made installation a breeze. Unfortunately for all, there was some faulty equipment that came with my Spa, but again Tania treated my concerns with respect and quickly sent a team out to take care of it and satisfied my disappointment with a few gifts. All was made whole after my major purchase, and I honestly can't be happier right now. At this point, I am most happy with the customer service that Arctic Spas Parksville has continually provided. Thank you, now I need a soak....
Response from the owner: Thanks for the detailed review. It is unfortunate that there were some deficiencies when your spa arrived, it happens sometimes. I am happy our team was able to quickly rectify the situation and get you into hot water…the best kind! I hope you are soaking regularly now! All the best and know that we are just a phone call away if you need anything!
Just got my new tub and couldn't be happier! Had an old tub that I just couldn't fix anymore so I went and seen Bruce in Parksville. He is great and explained every option available and showed me the benefits you get with these tubs. Second to none .the crew Paul,Sam and Eric showed up and had it installed in 2.5 hours and where a great team of guys happy at their job, it was a pleasure having them. I recommend this brand and couldn't be happier.
Response from the owner: What a wonderful review to see! Thanks for your kind comments and endorsement of Bruce and the crew! So glad the team was able to get you set up quickly. Happy Tubbing!
Have been a customer of Artic Spa for 7 years! Started out in Saskatchewan and moved to Vancouver Island in 2018. Brought our tub with us. We had excellent service in Saskatchewan and I can tell you the service from Bruce at Artic Spa in Parksville has been fantastic! Always available and patient with questions....always willing to help with problems. There's a spa place down the road from Artic Spa who friends of ours bought a tub from. When they were having trouble with their water they were told it could be due to frogs???? We told our friends to go to Artic Spa and they got excellent help and service from Bruce as well. If you want a quality product with excellent service and knowledgeable help....go see Bruce in Parksville! You won't be disappointed!
Response from the owner: What a wonderful review to see! Thanks for your kind feedback and endorsement of Bruce! Glad he’s there to help you out when you need it! Happy Tubbing!
We received our Arctic Spa just before Christmas. Due to covid related delays and then flooding in the BC interior, it was a 9 month wait but it sure is worth it. The sales service from Bruce was excellent and we can't say enough about the delivery team of Paul & Sam. They were quick getting our spa installed and did a great job of explaining the functions. They cleaned up and removed all of the packaging materials and we were in our new spa that night (thanks to an on-demand hot water heater that allowed us to have it up to temp right away). We've been enjoying the spa almost daily since the instal.
Response from the owner: Thanks for the excellent review! So glad the team was able to get you set up right and you have been able to enjoy your hot tub tons during the holidays! Happy Tubbing!
Wow went in here today to have water sample done for the best hot tubs on earth and had the pleasure of meeting Bruce what a book of knowledge! Answered all our questions and gave us the best service we could ask for . If your in the market for a hot tub this is the place too go !!! Thank you Bruce
Response from the owner: Thanks for the positive review Doug! So glad you love Arctic Spas and Bruce! We pride ourselves on great products and service and Bruce exemplifies this with every client that walks through the door! Happy Tubbing!
Bruce is probably the best customer service agent I have ever experienced. He's not only incredibly knowledgeable but very friendly and easy to talk to. Being a new arctic spa owner, I have experienced a few problems over the last few months and Bruce has been the most informative person to talk to. I specifically call on days when I know he's working as he gives clear, concise advice.
Response from the owner: What a wonderful review to see! Thanks for your kind comments and endorsement of Bruce! Clearly, he is your SmartFriend in the hot tub business! Glad he’s there to help you out when you need it! Happy Tubbing!
Pat and I would really like to express our appreciation to Bruce, Sam, Ethan and Mark for the excellent job of setting up our new spa. We chose ARCTIC SPA for the quality of materials, finish and the SPABOY electronics that actually make it very easy to operate and keep track of water quality. Being able to monitor operating cost is a real benefit and, as you probably know, the operating cost of this spa is substantially less than others we have had over the years. We find the salt water method of operation to be far superior to previous spas as well. The water is always crystal clear even though we are on well water with a higher PH level.
Response from the owner: Thanks for the fantastic review Pat & Jim. Glad that your experiences with our team members was positive and that you’re loving your tub. We definitely find that people who have had tubs before definitely love the difference Spaboy and saltwater makes! Happy Tubbing!
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