Arctic Spas Hot Tub Reviews
Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!
Buying our new saltwater hot tub has been a perfect experience from start to finish. Sabrina listens to what is important to us. Our tub fits our needs perfectly. Our delivery was excellent, Eric was so great and patient with us as being a bit technically challenged He got us on line. We were able to enjoy our hot tub that same night. Great experience!!!
We have had our hot tub for about a month and love it! We learned a lot about Salt water tubs from John and Marc was very helpful on helping us pick out our hot tub. When the day of installation came, both Paul and Eric were here on time and within 2 hours had our hot tub up and running. We got to enjoy it that afternoon. We have called a couple of times to ask a few questions and they have been very helpful, Thanks to the staff at Arctic Spas Duncan!
I've had a great experience with Arctic Spas Duncan. Knowledgeable sales people, and very solid back end support that is easy to get in touch with. Most importantly, the tub is fantastic!
Our service needs were taken care of promptly and professionally.....Goran knows his stuff and was on time for the call. Thank you from Bill and LINDA
I stopped in to the Parksville location today to get some new supplies, and a helpful re-education on how to best care for our spa. As a newer Arctic Spas owner, I appreciated how thoughtfully Sabrina answered all of my questions, providing advice and suggestions on how to get the most out of our spa. She explained some helpful features on the app and encouraged me to call or stop in with any questions in the future. Thank you!
Although we were extremely disappointed with the 2 month delay for delivery of our new hot tub, we were very pleased with on-site delivery/placement by Paul and the installation and customer service of Eric.
So happy with our Be Well spa and the excellent before and after service of Arctic Spas. Sabrina has been a great help with any questions or concerns and a delight to deal with. Highly recommend this company.
Eric and Paul of Arctic Spa did a great job of installing my new Arctic Spa Timberwolf hot tub.They skillfully moved the heavy tub to my concrete pad. Both attached all the parts and explained the tubs operation. They answered all my questions and positioned the tub precisely where I wanted. Thanks to them I will get to enjoy my tub the same day. Job well done boys . Thanks Ken
Sam and Eric were a pleasure to deal with as they walked me through "spa school" and answered all the questions I had as a first time salt water hot tub owner. Thanks for the excellent service!
Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.
We recently purchased a hot tub from Arctic Spas in Parksville, B.C. and have received excellent customer service from our sales representative Sabrina. She has gone above and beyond in every aspect in terms of providing friendly and informative information and has demonstrated excellent follow-up services in the home. Sabrina has gone out of her way outside of her regular work hours on three separate occasions to re-explain how to maintain the tub, it’s pH levels and other tub features. We would highly recommend purchasing a hot tub from this company and utilizing the excellent services of Sabrina.
This salt water spa system is so much nicer than the chemical alternative and the app makes control and maintence a breeze! highly reccomend if ur looking for a hot tub!
We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!
One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.
Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was .Thanks Again
We had a wonderful experience dealing with Sabrina at Arctic Spas in Parksville. With her help we were able to decide on the Strongman spa with Smarterspa salt water option and we couldn’t be happier. Thanks Sabrina😎 Can’t wait to show all our friends.
Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.
Love my hot tub so glad i bought from arctic spas. Sabrina is always in when I have to come in and get supplies and she is always so helpful. I highly recommend.
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
I had an Arctic Spa installed on Gabriola 3 weeks ago and I love it! The two guys that came out expertly installed and configured it. Would highly recommend!
Excellent service from start to installation ..Sabrina in sales for her knowledge of the products to help with our decision….and Paul and Pim for there precise and exact placement of our hot tub and explanation of how to operate everything…..Kudos to all…..
Eric and Paul were truly amazing and did a fantastic job of delivery and installation!!
We had a great experience from the In-Store Help and Knowledge to the delivery and set-up with Eric and Paul. Thank you and we love our new salt water tub!
Needed a rubber gasket for my pool pump. Everyone in town was out of them and had them back ordered. Attic spa was the only one in town that had them in stock!
Megan is really knowledgeable and helpful.
Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!
Last year, my family finally decided to take the leap and buy a hot tub. After much research we decided that a saltwater tub from Arctic Spas was the way to go. We have LOVED the tub, no regrets. Recently, I had to deal with thoroughly cleaning the tub on my own. I was terrified at the prospect but with Ryan's step by step support and instructions, I managed to successfully and uneventfully drain, clean and refill the tub. This is a big shout out to Ryan - Thanks so much for your patience diagnosing the problems and walking me through the whole process - with Ryan's expertise my tub is now back in business with minimal delay!
Excellent service from Arctic spa. I bought a covana from them. From start to completion they did the Best job. Highly appreciate 🙏 your service. My sincere thanks to Mark and Paul who took time to install the covana. People like Mark and Paul are an asset to a company. Thank you guys for the amazing job. 👏
We were so impressed by the staff at Artic Spas Duncan. Marc was friendly and very knowledgable, he answered all our questions and gave us a deal we couldn't possibly turn down. We chose the salt water tub and so happy we did, no more heavy chlorine smells, softer water and so beautiful. The team of Paul and Eric delivered our tub with no great issues so happy for that. Eric was very professional and made sure I was comfortable with all he was telling me. But he assured me he's just a phone call away if I have any problems. We highly recommend the team at Artic Spas for all your hot tub needs. Thanks guys can't wait to get in tonight.
We've had our new Artic Spa saltwater tub now for just over a week and we are very happy with it. We use it at least twice a day. The installation went smooth and Eric and Paul were very careful with our new epoxy floor during the whole installation! They were professional, polite and Eric is very knowledgeable and made us feel at ease with maintaining our new tub. 5 Stars all day long!
I was the winner of the Love Tub 3!We just had it dropped off by Eric and Paul and they were great! Their attention to detail is excellent!Thanks again guys!
We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.
Pym did a great job replacing my pump.
Ryan was fantastic to deal with and we can’t wait for our new spa!
Just received our spa so only time will tell if it's worth the huge price tag we paid, but surely it looks solid and nice.Paul and Eric really did a great job installing it and putting it in service. It looks very nice in our backyard. First dip in couple of hours once the temperature is set.
Great service. The entire experience from sales to delivery and installation was proactive and professional. Ryan was amazing and went far and beyond to make sure we were happy! The tub is awesome!
Sabrina was very helpful today & set me all up. Definitely going back there🤙
Eric Aasen came and changed out our Saltron mini. Spa has never been better. He checked the water for us. Great Service always Thanks again
We had Eric Aasen install our Hot Tub today - He was very professional and knowledgeable. Told us everything we needed and more - Great guy and beautiful Hot Tub!
Arctic spas in Duncan was great to deal with. We are so happy with the entire process. Marc Gibeau was super informative in the showroom and a pleasure to deal with. Paul Reiter did a site check and had great communication. The installation day went smoothly, Eric Aasen set us all up and give a tutorial on maintenance and using our new spa! I highly recommend them.
We finally had to replace our leaking hot tub and after some online research went to Arctic Spas. Our experience with choosing and buying the new tub was good (Thanks, Dennis!) and the installation was smooth and professional. Paul R. and Eric A. arrived on schedule and did a great job of removing and installing the new tub. Paul is a master of the truck mounted crane! Paul and Eric did the setup quickly and Eric did a great job helping me set up the phone app , and then explained the controls and basic maintenance functions. Thanks again to Arctic Spas for running a business I am happy to recommend!
We are so very happy with our spa we purchased in parksville a little over 1 year ago. Amazing product and exceptional service by Bruce and the rest of the team! I highly recommend(:
Tanya Ward (Truffles & Thyme)
My hot tub was in need of repair and Sam and Goran were able to find the solution! They are clearly dedicated to providing efficient, knowledgeable, and skilled service! Not to mention friendly and professional. Would very much recommend Artic Spas.
Drew and Rhonda Hart Smith
Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.
We ordered the Tub through Marc a few months back.Yestetday, Paul and Eric did a great job on the delivery and set- up.The entire Crew at Duncan Arctic Spa were awesome from initial order through to set up.This is our second Arctic Spa with the salt water system. No other Hot Tub like it.Simply stated.... "Well Done!"
Just had Arctic Spa Yukon tub delivered and installed. Looks great and runs wonderfully. Excellent work done by both Paul Reiter and Eric Aasen. Thanks!!
Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.
Ryan came by our house to do a warranty repair and was very professional and helpful and did a great job - thanks Ryan!!!
Awesome team from top to bottom. Very happy with the service and communication! So far an all round great experience for us. Ryan and Paul were back at our place today to do a few things on time and on point! Cheers
Matthew V. Hartney
The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.
I love my Spa! Great service from both Tania and Pim. They are always available for questions even after it had been set up. Tania is always available while I learn the ropes with balancing chemicals or learning the app. Highly recommend.
Thank you Bruce at Arctic Spas Parksville. Always available for advice when we need it and once again our concern was addressed and problem solved.Choosing Arctic Spas for our hot tub was one of the best decisions we ever made! Love the tub and the service team behind it!
Yup. Worth it. Thanks Caroline, Marc, Paul and Eric. My family loves our Yukon! Thanks for all you help as I planned the deck build and setup. Quite a job, but now all I have to do is sit and overheat.
We had Pim service our hot tub. The best customer service we have experienced. He replaced the part that needed attention, answered our questions so we understood how it works. Very professional and friendly. We love our hot tub.
Ryan did an awesome job with the install , very knowledgeable and helpful. 1 year later Ryan was back to service the spa again an amazing job.
Sandra & Bruno Moffat-Cocorocchio
Thank you Ryan for helping us maintain our hot tub. Your expertise is much appreciated!!!
Ryan is helpful, friendly and knowledgeable, which ensured we purchased the right hot tub for our family. We are very excited and feel confident that we have made the right decision on a high quality item!I should also mention that Mark at the Duncan store is also friendly and knowledgeable and helped us make our decision. Thank you all!
Arctic spas delivered and set up my new Timberwolf in an amazing time and was able to soak in that same evening. My partner never goes to public hot tub and I was pleasantly surprise when she stepped in the tub before me for a try. Now she is hooked.Thanks to your team for such a positive experience.Love the salt system.
J B Weaver
The young gentleman couldn't have been more knowledgeable and helpful. Hope they are all as nice as Sam. Thank you
Great service yet again from Sam and Bruce helping us get to know how everything works. They’re both so patient and explain everything about water balance so clearly it makes it easy to know what to do. Thanks again for the great service!!
We love our salt water Arctic Spa! It is virtually maintenance free. We have had excellent service from Bruce in Parksville where we bought it and also from the technical team in Duncan,
We just took delivery of our new Arctic Spa last week. We were well looked after from our first visit to the showroom. Eric, our installation technician, did a fabulous job of making sure we got hooked up properly, including with the wifi-enabled part of the installation - and during a major snow blizzard. He even responded - twice - well after business hours - to ensure everything was up and running as it should be. Awesome service. Dealing with Arctic Spas was a great experience!
Ryan was patient, helpful, kind and professional.
Ryan fixed our hot tube today and I have got to say some of the best customer service I have gotten in a long time 10/10 I would highly recommend
We bought our spa about a year ago and Ryan from the Victoria office has helped me through all of the learning curves. I even stop him on the street to say hi when I see him working in the neighbourhood. His friendliness and knowledge are outstanding!
Excellent service in delivering and setting up our new tubThanks Paul and Eric
Decided to buy a salt water tub from Arctic Spas and I'm so glad I did. We got the kodiak model and it's awesome! The delivery and set up went so well. Eric and Paul were so nice and very professional. Communication was great leading up to delivery, they showed up on time and even stay a bit longer to make sure all my questions were answered. I had a question shortly after Eric left and he called me within 10 minutes of me emailing. Stellar service. Can't wait to start using the tub! Highly recommend the team at Arctic.
At Duncan Arctic Spas everyone is helpful and kind. Today we had Ryan come to our home to service our hot tub and he went above and beyond! Helping me and will all my questions it was a pleasant experience . We highly recommend these beautiful hot tubs! The salt water is so lovely !!
We received our new Eagle Hot SPA (Classic series) last week and have used the tub every day at times 5-6 / day. The store manager (Marc) was helpful, honest and provided us with guidance and advice prior to the delivery - especially when choosing between chlorinated tubs vs. saltwater tubs. We chose the saltwater tub and boy are we ever grateful. At delivery and installation - the delivery team of Paul and Eric was superb. These two guys were polite, well-mannered and made the delivery and installation stress free. They were careful and professional with the new tub - and you could tell they had done this a hundred times before, so nothing surprised them, and knew how to handle every little hurdle that faced them. They were a well-oiled team that got the job done well and with excellent results. Although the end of the day came by fast, however we received a very thorough technical explanation of our hot tub maintenance and use. The Arctic Spa Duncan is an excellent store and staff that provides excellent service and products. We paid a little bit more for the tub, but the outcome has been excellent. This product, store and staff are highly recommended. Thanks again to Marc, Paul and Eric. Bravo Zulu!!
Pim fixed our hot tub heater very quickly and got us working again
Bruce was very helpful! Thanks so much
I'm a stickler for good service. The experience we had with Arctic Spas Parksville from sales, finance/admin, installation, and post-sale follow-up were all exceptional. Bruce bookended our experience. He was the first person we met and the last person we spoke to. He's friendly and knowledgeable and is a great ambassador for the company and brand. Tania in admin/finance was flexible and helpful when it came time for arranging delivery. Eric installed the tub and covered off a bunch of the basics and was patient with my questions. The product seems great and the team that helped us through made all the difference. Super happy and highly recommend.
We just had some service done on our spa and Ryan informed us about the benefits of a saltwater spa. He was so knowledgeable and open to questions. Although we had heard about saltwater spas, his manner and knowledge helped clinch the deal. We are delighted!
Had a fast and efficient service call today from Ryan. Love the spa and I’m thrilled with the service.
Had Ryan out to check out my hot tub and show me how to maintain it. He did a great job and now I feel very comfortable in being able to look after the hot tub. He was very knowledgeable and friendly . I have never owned a tub before but I know that I will always use Arctic Spas for any questions or issues that I have.D Proudfoot
Great service from Ryan! Very professional and awesome to deal with.
We've had our Arctic Spa hot tub for approximately 4 years and it's one of the best purchases we have ever made. The heater recently expired which caused the breaker to trip. Arctic Spas got us booked in very quickly and Ryan did an exceptional service job to get us back up and running. He is a professional and knowledgeable technician and went over and above to satisfy his clients. Fortunately, this repair was under warranty. Thank you, Arctic Spas and Ryan.
Ryan did a fabulous job bringing our spa into good working shape. Excellent service
We dealt with Ryan from start to finish on our hot tub purchase and we couldn’t be happier. Ryan is a super honest guy who was genuinely interested in helping us to find the best option for our space and our family. He came for the installation and was super informative about all aspects of our new Summit XL hot tub. We would highly recommend Ryan at Arctic Spa Victoria!
I was in the market for a cover lifter for my Artic Spa , Bruce was a huge help with sending pics and explaining how to install correctly .
Amazing experience with our Hot Tub delivery and set up. Eric and Paul were early, professional and attentive to details! Thank you!
So happy that Ryan was able to come out to fix our connectivity issues. Fast and reliable!
Great service and support in the show room. Marc was very professional and helpful and we never felt pressured in any way. Within two weekend Eric and Paul showed up with our new spa. Both were great to deal with and did a great job getting our spa in place.
We had our Yukon tub delivered by Eric and Paul today after a long lead time, as we have a large landscaping project in progress at our home. They came in with their crane and maneuvered around the work that was in progress with no problem!Eric walked us through all aspects of setting up the tub, general maintenance and setting up the Spa Boy App.We were able to use the tub tonight after such a long wait and it is so worth it. We can't wait until the landscaping is finished so we can the full appreciation of our new lifestyle.Thank you to Dennis in the showroom for helping us choose the tub, as we changed our mind a number of times. What did it for us was the opportunity to actually try out the tub beforehand. We knew right away which jets we wanted and what we didn't want. Well worth the time!Thank you Arctic Spas.Sarah and David Campden
Eric and Paul delivered our tub, using the crane to lift it over our high fencing. Landed it perfectly and were a pleasure to deal with. Highly recommend these guys! A++Ryan came by to assist with an issue and was extremely knowledgeable and helped us resolve the issue.We are so excited to use our tub -- thanks again!
Just had an annual service from Ryan. He took extra time and effort to get us set up before leaving for his day. Highly recommend this man for your service needs. Thanks Debbie and Craig.
Unparalleled service! Marc, Dennis, Ryan, and, of course, Cola (cutest pup), we're so wonderful and knowledgeable. Highly recommend!
Eric and Paul were very helpful and professional! We're so excited about our arctic spa.
We purchased a Yukon hot tub. When I came into the store to purchase my first time Filter change for the spa getting it ready for the fall winter hot tub, Ryan was a big help. Through that Conversation and testing at home, we determined that the Spa was not working well and need a service. Ryan came out that week and got the spa working via a warranty issue. Spaboy was not responding and the app was not updating to latest upgrades. All fixed in an afternoon. Ryan is great to work with and we are very happy he is part of the team at Arctic
Coach Sean Downey
Great install well done. Looking forward to soaking
Excellent service in shop and at home. Eric installed and helped me with my saltron setup and took care of all my worries. I'm a qualified 😎 Walter White now, thanks Eric!Lol. The salt system is very nice. We haven't had any skin issues anymore thanks to the switch.
I went in to exchange a temperature probe that i had ordered. Ryan Anderson exchanged it for one he had in his service truck. I received excellent service and technical advice from Ryan to replace the temp. probe and how to adjust the flow pressure switch. He's a nice, patient guy, with lots of knowledge.
Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home
We just purchase a Spa Boy from Arctic spa in Parksville, Bruce was there to great us and walk us through from start to finish! wonderful service , Bruce was great!
Eric and Ed installed our hot tub and they did a fantastic job!
Great and speedy service from Devin and Ryan. Very knowledgeable and helpful!
Excellent customer service by Bruce and his team. We had a snag with our crane on delivery, so our installation crew from Arctic spas unfortunately showed up for installation and were unable to do the install that day. They rebooked in short order and Eric was extremely professional, knowledgeable, and helpful installing our new spa and troubleshooted expertly. Thanks to the wholecrew for getting us started and the support along the way!
I went into the Parksville location todays looking for some guidance on my hot tub and was met by Bruce who not only helped me with my issue but took the time to go over a much needed hot tub TLC 101 recap. Thanks again.
We’ve just had our new hot tub delivered and set up by Eric and Paul. They were friendly, professional, innovative and flexible in figuring out how to safely get the spa into our backyard and on to the cement pad.They also spent great time helping us figure out the best positioning for the spa. It wasn’t rushed at all.Paul did an excellent and thorough job cleaning up and taking away all the packaging debris.Eric took great time and attention showing us what to look for testing the PH and Alkaline of the water, and how to adjust things when necessary. Thankfully, he also left a laminated ‘cheat sheet’ so we could refer to it later.There was a lot of info to remember!A great experience with the delivery and set up, thanks to Eric and Paul.
My spa was delivered to my house while I was out of town in Victoria. I was notified that the cover lifter that was delivered would not work in my space. Ryan at the Victoria showroom showed me alternative lifters that could work and gave me installation guidance. I appreciate being able to see the product so I could make a decision while I was away. Thank you.
We have just had our new Arctic Spa delivered by Paul, Eric and Alex. We had been prepared to have additional friends to help with the installation, but this was not required. The team provided a very careful, professional and smooth delivery on their own and we were very impressed by the airbag tool for ease in lowering the tub safely. This was followed by a thorough technical installation and detailed overview for maintenance of the new spa. The team arrived on schedule, were very friendly and provided an exemplary service. I would not hesitate in recommending the Duncan team or this delightful product.
Ryan serviced our hot tub last week and did an incredibly job and was very patient in helping me figure out how to keep the hot tub balanced. Would highly recommend!!!
Ryan was awesome. Really knowledgeable and went above and beyond to adjust all our hot tub chemical levels and educate us on care of the hottub. Definitely recommend. We love, love, love our Arctic Spa 😀
Great service, the women who helped me went above and beyond. Love our swim spa!
We are very happy with our new spa. From the precise delivery team (Alex and Paul), who dropped the spa into a very tight space, to Eric, who followed up that day with connecting the electrical system, we found the team to be competent, cheerful, and helpful in answering our questions. Once the spa was filled, Ryan came by to help us understand the salt water system and the spa controls. Our spa is even more powerful than we had hoped, providing a therapeutic and comfortable experience. We recommend Arctic Spa and their team to anyone.
From our first conversation with Bruce, it was obvious that he knew his products, yet he put no pressure on us. He simply presented the many facts that helped us decide, and left us to make our own decision. We have owned 3 tubs since the late '80s, and chemicals was a deal beaker. Arctic Spas became an easy decision. Our spa was delivered on time as promised, by Sam and Erik, and as I was trying to be helpful, we had some good laughs together, and the whole installation was an enjoyable experience. A minor adjustment needed for the YESS system was promptly done by Tania who took a break from her office duty for a house-call. This company has great employees and a top product.
Our Arctic Spa was delivered today by Alex, Eric and Paul. The delivery team was professional, courteous, and on time. They did an excellent job maneuvering our hot tub down a steep bank and situating it exactly where we wanted it on the deck. Bruce from Parksville Acrtic Spa was very knowledgeable about his products and we appreciated his expertise and honesty.
Paul, Eric, and Alex did an excellent job delivering and installing our Custom Series Yukon tub. It was positioned exactly as I wanted. Our electrician had two of the wire connections backwards beforehand which caused a fuse to blow on the motherboard of the tub when it was hooked up. Luckily, I was able to get the electrician over within 15 minutes, and in that time, Eric drove up to the Arctic Spas Parksville location to pick up a new fuse. For a few minutes, I thought we would be waiting a week to enjoy our tub but everything worked out great! Eric was very helpful in explaining the periodic maintenance, the initial and recurring chemistry balancing, and any other various questions I had. Thanks guys.
We went in to Arctic Spa to figure out how to maintain our hot tub as we just moved into a house with a hot tub. Bruce was very patient and informative in explaining our choices to us. I never felt rushed, and felt encouraged to ask questions. It was such a nice experience. Thank you Bruce!
Excellent customer service, the spa is definitivly high quality, I had in the past Maax and beachcomber and this spa is better quality. Bruce will not over sell but give you the right information to get the right spa. I recommend this place for customer service and also for the quality of the spa.
Ryan and Paul delivered our Yukon tub today (a month earlier than estimated!) and it went super smoothly! They were able to place and set up the tub super fast and left the area very neat and tidy. Ryan stayed behind to talk us through all the chemicals and the app which was very helpful and much appreciated!
Recently had my Kodiak delivered. Beautiful. Thank you to Mark Paul and Eric for the excellent service. Ken
Received our Spa today and the guys at Arctic Spa were awesome with the delivery and install. Great crew, very efficient and professional. The workings of the Spa were explained well and we are now looking forward for many hours of use. Much Appreciated!
Rob and Iris
We bought a BeWell spa from Bruce Vanderkool in Parksville. He was very informative and answered all of our questions, both before and after the sale. We would definitely recommend Bruce to anyone thinking of buying a spa. Great service!
Ryan set up our spa like a champ three years ago and has given us great service ever since. Loving our Arctic Spa!
Paul, Sam and Eric were amazing last Friday when they delivered and installed our Yukon spa in Victoria! They brought great efficiency and a sense of humour to this job, and remained infinitely patient as the installation took much longer than planned (our fault, not theirs). Definitely above and beyond service.Sam's "hot tub 101" crash course was easy to understand for a newbie like me and the hot tub was ready to enjoy that very evening.Our salesperson in Victoria (Dennis), has been a great resource throughout as well and we are still in contact with him to iron out some initial pH leveling questions.Thanks to both Arctic Spas teams in Duncan and Victoria!
Helpful staff and excellent technicians. Had an issue during closing hours, so chatted with someone online from Arctic Spas. Received a phone call from the Duncan technician the next morning, before the Duncan store opened to follow up with me. He got things sorted out for me over the phone. Highly recommend!
I n C S
We absolutely love our new swim spa! Arctic Spas have been wonderful, from visiting their showroom in Parksville, the product itself, through to the delivery team. Bruce (in the showroom), Megan (office), and Paul, Sam and Eric (the delivery team/technicians) have been outstanding in their customer service. Paul’s precision with the delivery vehicle was quite something, and Eric and Sam deserve even greater praise for going above and beyond, staying late to get our pool set up after the water delivery people let us down. They did so with grace and professionalism.Which leads me to thank Marc at Red Williams for coming to the rescue when Island Water Hauling were a no show. They will now be our go-to water people in the future.All of this could not have happened as quickly without the fantastic work of Rob and his apprentice Zack at Arrowview Electric. I couldn’t recommend them enough and will also use them for any future work we have done.We have a few little follow-up things to be done, but I am confident that this will be carried out with the same above and beyond level that has been demonstrated by this company so far. We have no hesitation in recommending Arctic Spas and their products to anyone!
I wanted a Hot Tub, but there were so many options. Bruce was the first I spoke to and he offered some great options and suggestions; including me doing my own research, which I did. Extensively. In the end, Arctic Spas was my best option from Price to Efficiency. I appreciated him not hard selling me, yet he was thorough with checking in. Eventually, my Hot Tub came way earlier than expected and the two technicians, Sam and Paul made installation a breeze. Unfortunately for all, there was some faulty equipment that came with my Spa, but again Tania treated my concerns with respect and quickly sent a team out to take care of it and satisfied my disappointment with a few gifts. All was made whole after my major purchase, and I honestly can't be happier right now. At this point, I am most happy with the customer service that Arctic Spas Parksville has continually provided. Thank you, now I need a soak....
Just got my new tub and couldn't be happier! Had an old tub that I just couldn't fix anymore so I went and seen Bruce in Parksville. He is great and explained every option available and showed me the benefits you get with these tubs. Second to none .the crew Paul,Sam and Eric showed up and had it installed in 2.5 hours and where a great team of guys happy at their job, it was a pleasure having them. I recommend this brand and couldn't be happier.
Great, friendly experience. Let me not wear a mask due to a medical condition (this was extremely important for me). Wouldn't have bought our dream hot tub otherwise. Sonia and Mike 👏🤗🙏💯
I can't say enough about the exceptional customer experience we received at Arctic Spas in Duncan, BC. From the moment we walked into the showroom Marc took us through each and every aspect of the hot tub industry and Arctic Spas in particular. No pressure, no up selling just the facts and a conversation about what kind of hot tub would best meet our needs, so refreshing! The delivery and installation was absolutely stress free with Mark (yup, there are 2)patiently going through all the important details with us and ensuring the tub itself was placed in exactly the best location, no detail too small and no question left unanswered! In all the excitement I have forgotten the name of the delivery truck driver but I have to say this guy has skills, he lifted and placed our tub without brushing against even one leaf of our many plants and shrubs! And my gosh, this guy is a real joy to chat with, hilariously funny the stories he shared about his chickens and life's little ups and downs, loved it and him!As with all things new, we have experienced a bit of a learning curve regarding our water balancing and are so grateful we had the salt water system and spa boy installed! I have access to all the information I need for my particular spa on my laptop or iPhone and the best thing is that when I call the Duncan store, they also have all the details and can advise me on what to do quickly and accurately based on the chemistry of my water when I call! John has been wonderfully patient and very quick to respond and I would recommend this team to anyone even thinking about the idea of owning a hot tub. I promise, you will not be disappointed, 5 stars out of 5 all around! We love our Arctic Spas hot tub and our Duncan store team!March 2022 thank you Ryan! You are awesome! I really appreciate you staying with our SpaBoy internet connection issue until it was resolved. Even though it was super frustrating get it working again, you made it happen and we are thrilled! Better hang on to this guy, ArcticSpas, he knows what he’s doing! 👏🎉
A big Thank You to Paul, Eric and Shawn for a job well done! With their skill, muscle and determination our hot tub is in and we love it! Thanks so much guys!
I just had Ryan, Paul, and Eric, set up a Swim Spa in Mill Bay for me.Solid 5 Star Service from all three of them.Well done gentlemen!
Have been a customer of Artic Spa for 7 years! Started out in Saskatchewan and moved to Vancouver Island in 2018. Brought our tub with us. We had excellent service in Saskatchewan and I can tell you the service from Bruce at Artic Spa in Parksville has been fantastic! Always available and patient with questions....always willing to help with problems. There's a spa place down the road from Artic Spa who friends of ours bought a tub from. When they were having trouble with their water they were told it could be due to frogs???? We told our friends to go to Artic Spa and they got excellent help and service from Bruce as well. If you want a quality product with excellent service and knowledgeable help....go see Bruce in Parksville! You won't be disappointed!
We received our Arctic Spa just before Christmas. Due to covid related delays and then flooding in the BC interior, it was a 9 month wait but it sure is worth it. The sales service from Bruce was excellent and we can't say enough about the delivery team of Paul & Sam. They were quick getting our spa installed and did a great job of explaining the functions. They cleaned up and removed all of the packaging materials and we were in our new spa that night (thanks to an on-demand hot water heater that allowed us to have it up to temp right away). We've been enjoying the spa almost daily since the instal.
Wow went in here today to have water sample done for the best hot tubs on earth and had the pleasure of meeting Bruce what a book of knowledge! Answered all our questions and gave us the best service we could ask for . If your in the market for a hot tub this is the place too go !!! Thank you Bruce
Bruce is probably the best customer service agent I have ever experienced. He's not only incredibly knowledgeable but very friendly and easy to talk to. Being a new arctic spa owner, I have experienced a few problems over the last few months and Bruce has been the most informative person to talk to. I specifically call on days when I know he's working as he gives clear, concise advice.
Pat and I would really like to express our appreciation to Bruce, Sam, Ethan and Mark for the excellent job of setting up our new spa. We chose ARCTIC SPA for the quality of materials, finish and the SPABOY electronics that actually make it very easy to operate and keep track of water quality. Being able to monitor operating cost is a real benefit and, as you probably know, the operating cost of this spa is substantially less than others we have had over the years. We find the salt water method of operation to be far superior to previous spas as well. The water is always crystal clear even though we are on well water with a higher PH level.
We couldn't be happier with the product, service and delivery of our new hot tub from Arctic Spa Parksville. We checked out several different spas in our quest to purchase a tub but once we visited the showroom in Parksville, our choice was easy. We have owned a hot tub from a different manufacturer in the past and wanted to downsize the tub and reduce the maintenance. Bruce at the Parksville location was awesome in explaining and helping us make our decision. He has been wonderful with his support over the process of ordering, site planning and follow up once delivered. The delivery team (Sam and Ryan) were also fantastic - they carefully moved the tub through a couple of tight spots with care and humour and really took the time to get the tub up and running. We were able to use the tub that night! I can't stress enough about how easy this tub is to maintain. We have owned before and found that maintenance could be a real pain. This salt water system with Spa Boy is unreal. I can't recommend enough. Beautiful, clear, soft water without constant tweaking - worth every penny if you are looking for a hot tub. I would highly recommend ArcticSpas in Parksville!
We wanted to convert our existing hot tub to a salt water tub. I spoke to Caroline at Arctic Spas, who filled me in on our options, and we chose to go with the Saltron system. As we did not have a 110v plug near the tub and didn't want to run an extension card, we chose to hard wire it to the spa pac. Sam the technician did a great job of setting it up. He was knowledgeable, personable, and did a professional installation. He then took the time to explain the chemistry of the salt water system and how to test and adjust the water. We highly recommend Artic Spa for people in the market for a hot tub or looking to switch to a salt system.
I arrived at Arctic spas in Parksville yesterday afternoon with my two sons to look at a Durosport hot tub, we were greeted warmly by the salesman Bruce, they had two models to look at one with water and one not, we were encouraged to sit in and try them out, while Bruce explained all the features, which he did well and easily to a novice like myself. He had great advice regarding hookup, wiring and leveling, I felt unrushed and taken care of the whole time I was there.It was a great experience and found exactly what I was looking for.Thanks again!
Excellent product and service. A special thanks to Bruce who always handled my never ending questions with professionalism.
We highly recommend Arctic Spas Parksville. We had a great experience and love our new Strong Spa! For a plug and play spa it is FANTASTIC! We are totally enjoying using it but also it looks great in our backyard. One of the best things about it is the ease of opening it and closing it. This lid is awesome.
Fabulous service! Ask for Bruce - he is extremely knowledgeable and helpful.
My wife and I have owned our Arctic Spas Cub now for 2 and a half years, and this is the second time I am writing a positive Google review regarding the Vancouver Island Arctic Spas team. When I was having some recent issues with my tub I went into the Parksville location and spoke with Bruce regarding what I was experiencing. Bruce was more than helpful in helping me get to the root of the problem, and we got to the point where he set up a work order for the Arctic Spas service team to come to our home and perform some checks. Their service manager Mark called me to set up the service call day and time, and then sent their technician Sam out to do the checks and any necessary work as promised. Problem solved.All my experiences with any of the staff from Arctic Spas Vancouver Island have been more than positive. The Arctic Spas product quality speaks for itself, and even though they may know they have the best product in the hot tub market, the Vancouver Island team understands the value of good customer service as it pertains to customer retention. It costs 5x as much to acquire a new customer as it does to keep an existing one, and Arctic Spas Vancouver Island continually shows that they understand this simple business fact in their dealings with their customers. We highly recommend them to anybody who is considering purchasing a hot tub.
I spoke with the owner of the company and he actually reached out to me to clarify any concerns or questions I had. The experience I had could not have been better. The level of customer service is extremely hard to find these days. 2 separate 20 plus minute phone calls just to answer questions and troubleshoot. HIGHLY RECOMMENDED.
We bought a hot tub through Arctic Spas Parksville last December and we have been extremely happy with our experience both with the company and the tub. We previously owned a Jacuzzi so we have something with which to compare. What we really appreciate is the salt water design and the advanced technology of web access to all the controls used to maintain the tub.The service department were very helpful when we had a few teething problems after the installation. They were patient, quick to respond and very professional. Yvonne, Mark and his crew are a great asset to this company.We would highly recommend the product and the company.JP and Liane CardinalQualicum Beach
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Staff and friendly, knowledge and a absolute pleasure to deal with. Delivery and service techs are top notch guys. I'd recommend this company to anyone that is looking for a hot tub.
Awesome tub and absolutely great customer service .Love the salt water SpaBoy features and ease of use.A great team ..from our first visit at Arctic Spas Parksville and everyone else that have made our Artic Spa purchase a great experience.Highly recommend Arctic Spas.Two thumbs up to all the crew for being professional, knowledgeable,friendly and caring about customer service.
We love our Arctic Spa, great sales staff and service, hardly any maintenance, installation went well, love it after a long day.
Just the best shopping experience you can have. Arctic spa's are great company to deal with. The hot tub is awesome quality I can tell from the quality of the product that it will last for years. I would have no hesitation in recommending this company. From the initial enquire throughout the whole process it has been seamless and painless, and everyone we have spoken with has been very helpful, just the way I like it. Great job guys keep up the good work.
From the get go the service and product has been top notch. The spaboy package has made water maintenance a breeze. It's great being able to get the lights and pumps running, and a water quality check from your phone before even stepping outside.