We wanted to convert our existing hot tub to a salt water tub. I spoke to Caroline at Arctic Spas, who filled me in on our options, and we chose to go with the Saltron system. As we did not have a 110v plug near the tub and didn't want to run an extension card, we chose to hard wire it to the spa pac. Sam the technician did a great job of setting it up. He was knowledgeable, personable, and did a professional installation. He then took the time to explain the chemistry of the salt water system and how to test and adjust the water. We highly recommend Artic Spa for people in the market for a hot tub or looking to switch to a salt system.

Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.

We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner. The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.

I needed to enhance my knowledge about balancing the chemicals in our hot tub, as much of the information I’ve accessed on the internet, and elsewhere, can be conflicting and confusing. Sabrina scheduled some time with me one day, prior to opening the store, in order to provide me with a much-needed mini tutorial on the subject. Her instructions were very clear, concise, and extremely helpful. I was most appreciative of her assistance, as it’s rare to find someone willing to set aside their valuable time in the way that she did. I’m now much more well-informed, and have a higher degree of confidence, about maintaining the chemical balance of the water in our hot tub. Thank-you, Sabrina!

The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!

Duncan was fast, effective and very professional. I’ve been getting great service here for years.

Thank you Bruce at Arctic Spas Parksville. Always available for advice when we need it and once again our concern was addressed and problem solved. Choosing Arctic Spas for our hot tub was one of the best decisions we ever made! Love the tub and the service team behind it!

Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.

Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!

Excellent customer service by Bruce and his team. We had a snag with our crane on delivery, so our installation crew from Arctic spas unfortunately showed up for installation and were unable to do the install that day. They rebooked in short order and Eric was extremely professional, knowledgeable, and helpful installing our new spa and troubleshooted expertly. Thanks to the whole crew for getting us started and the support along the way!

We are so very happy with our spa we purchased in parksville a little over 1 year ago. Amazing product and exceptional service by Bruce and the rest of the team! I highly recommend(:

Fabulous service! Ask for Bruce - he is extremely knowledgeable and helpful.

All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..

I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.

Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.

Buying our new saltwater hot tub has been a perfect experience from start to finish. Sabrina listens to what is important to us. Our tub fits our needs perfectly. Our delivery was excellent, Eric was so great and patient with us as being a bit technically challenged He got us on line. We were able to enjoy our hot tub that same night. Great experience!!!

We were in Arctic Spa Parksville and met Sabrina (saleswoman). She was absolutely pleasant, helpful and very welcoming. we can’t say enough good about her. If you are on the fence about an Arctic spa hot tub, just do yourself a favour now and invest in this brand (and a salt water system!). You won’t regret it!

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

We had an excellence experience buying a hot tub through Sabrina at Arctic Spas in January. The whole process was smooth, professional and painless!

Had the Arctic Spa team here today delivering our new Tundra tub. The Driver Paul showed up last week to scope out the area to ensure all was good. Arrived on time this morning as promised at 10am along with his helper Alijah both were extremely polite and helpful. Tub was placed down exactly where I wanted it. The install Tech Eric was amazing. He went through everything thoroughly and made sure everything was working perfect before leaving. Extremely professional and obviously very knowledgeable. HIGHLY recommend right from the Sales team of Marc Gibeau in Duncan this was a seamless transaction, very happy I decided to go with Arctic over the other Spa company in Duncan (who never returned my call). 5* customer service all around

We took the leap and purchased a Swim Spa through Arctic Spas in Parksville. We are very detail oriented people and hummed and hawed and asked questions to be sure that we were purchasing the right product from the right company. Zack in Parksville was so amazingly patient, knowledgeable and helpful through every step of the way. We should have him over for dinner, considering the amount of time he spent answering our questions. He answered emails after closing, was always ready with satisfactory answers and was simply a pleasure to deal with. We have a family of 5, I recently had back surgery and also have Multiple Sclerosis. Zack made sure that our multiple needs fit the product and went above and beyond every time. The delivery and tech people were amazing, and even when we had some electrical problems (our electrical not the spa) all of the employees worked overtime to make sure that we could get into the spa. Since we've had it, our whole family enjoys it every single day. I could not be happier that we purchased this item. We have the swim tether and rowing kit, both my husband and I have become fitter and for me, swimming and even just floating in the pool reduces my daily discomfort. We spend family time in the spa and our kids (teenagers) never tire of it. Thank you so much Zack for your excellent service! We love our spa and appreciate your time and efforts. I would recommend this to anyone who enjoys swimming for therapy, families for fun and for therapeutic relaxation. If you have been thinking about getting a hot tub, swim spa or anything in between, go see Zack at Arctic Spas in Parksville. I am not an easy person to please and he exceeded our expectations time and time again!

Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.

Paul and Matt delivered our first hot tub a few days ago. I was so impressed with their ability to manage the fitment of the tub how we wanted on our property, and both their knowledge and guidance with the systems involved. These tubs are obviously well made and efficient, but their quality components and layout offers ease of inspection and maintenance. The tub has quickly become a beloved part of our existence, and we are sleeping better after our sessions. Thanks Arctic Spas!

Just had servicing done with Duncan. Great guy, very knowledgeable - explained very kindly where I was going wrong with my ongoing water maintenance. Also introduced me to a new cover style that'll save my wife and I a lot of headache.

Thank you to Tanya and Sabrina for their help recently, great service, love it.