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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Gordon Bell
9 months ago
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!
Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
Lincoln Foerster
4 months ago
Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!
Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!
Laurel Rayani
1 year ago
So prompt and responsive to my concerns!
Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!
N Bishop
11 months ago
Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers
Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!
Mona Donovan
4 months ago
We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.
Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!
Deborah Wedel
12 months ago
We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!
Response from the owner:Thanks for the positive feedback on your experience at our Parksville location and in particular, Sabrina. We are happy that see was able to help you navigate your choices, answer your questions and help you with your decision. We are proud that our team works so well with one another regardless of which location is your “local” store. Happy Tubbing!
Mark Jackson
5 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
Trakeith
1 year ago
We purchased our spa in 2019. It was a big choice, but SO WORTH!!! The water is SO easy to maintain. With tubs we had in the past I would be changing water every couple of months due to in balanced water. The Spa boy system makes it beyond easy to maintain your water. I would never choose a different spa again. Well worth the investment.
Response from the owner:Thank you Trakeith for your positive comments. We are glad that you are enjoying the ease of maintenance that SpaBoy provides. Anyone in particular stand out in our organization that made your experience exceptional? Happy Tubbing!
Karen Suckling
1 year ago
Eric was part of our delivery crew. So fast and efficient, our new spa was set up much faster than expected. Very polite and professional, and very knowledgeable. We love our new spa, thank you Arctic Spa Victoria!
Response from the owner:Karen, thank you for the positive feedback and praise for our team. It was nice to hear that things went smoothly and that Eric was able to exceed your expectations. We are thrilled that you love your new spa. Happy Tubbing!
Asya Ivanov
2 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Michael Campsall
3 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
Gary Meldrum Music
8 months ago
THANK YOU! Seamless the whole way through! We are grateful to John K. and his team. We've been wanting a spa for a few years, and we made the right decision. Our options we explained to us, we did our research, and John K. gave us all of the right answers, and followed through right until the end. We're enjoying our spa every single day, and could not ask for more from Arctic Spas. Highly recommended! We were so thrilled with the experience, we're now talking to them about getting a sauna....
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that John and the team made your experience so smooth from start to finish. It’s great to know you’re loving your spa every day, and we truly appreciate the recommendation. We’d be happy to help you explore saunas whenever you’re ready. Happy Tubbing!
Linda Gray
1 year ago
Just had our Arctic Fox serviced by Matt. He was friendly, professional and very helpful. Matt was able to answer all our questions and gave us a few tips for ongoing maintenance. Definitely worth every penny!
Response from the owner:Well Linda, that’s the type of review we love to see. Glad that Matt was able to provide you excellent service and answer all your questions. Happy Tubbing!
Donald Rose
6 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
nelly dnallom
7 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Trish Rawsthorne
10 months ago
Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.
Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!
Del Lacombe
5 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Lori L. Begg
1 year ago
I have been struggling with skin rashes from my Summit Spa Boy with peak ozone so I went on a hunt for some answers. That led me to finding John Keirstead on the Arctic Spa Owners FB page who has been the number one person I trust from this point forward. He has experience with sensitive skin issues caused by spa chemicals and has graciously educated me on how to fix this, even though I’m not his customer and have never bought anything from his store (I live in Alberta). I am forever grateful to be using my spa to its full potential without using the chemicals that were triggering my skin issues. This hot tub set up turns out to be fairly easy and we were overthinking everything. He said that ozone is my friend and now I’m understanding the magic of the spa boy salt spa with ozone 👏🏻👏🏻👏🏻
I was nearly thinking of selling my spa until I found him. Thank you John for you expertise and willingness to help an Arctic Spa owner fall back in love with her hot tub 💕
Response from the owner:Thank you so much for taking the time to share your experience! We're thrilled to hear that John was able to help you troubleshoot your Summit Spa Boy system and guide you toward a solution that works for your sensitive skin. It's a great reminder of how powerful and effective the Spa Boy and ozone system can be when properly understood. Your story is exactly why we’re so passionate about educating and supporting spa owners—whether they live nearby or across the country. We're so glad you're now able to enjoy your spa to its full potential again. We'll be sure to pass along your kind words to John. Happy Tubbing!
Rob D
5 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
A & D Reid
1 year ago
Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.
Response from the owner:Thanks for the positive review, A & D, glad you were able to catch Sabrina at the store and she was able to help you get what you needed, even though we were technically closed; she’s the best. Happy Tubbing!
Trevor Beals
8 months ago
I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!
Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!
Matthew Vaulkhard
3 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa.
We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special.
The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for.
Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Heather Rasmussen
7 months ago
Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!
Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!
Michael Kirkpatrick
1 year ago
Eric the service technician was very personable and generous in sharing his knowledge. I highly recommend.
Response from the owner:Thank you Michael for the positive comments and your recommendation. We will let Eric know that you were happy with his work. Happy Tubbing!
fu sp
1 year ago
We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
