Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

Click icon below to go to directly to Learning Hub Videos!

Learning Hub

Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 634 reviews

See all reviews

review us on

Norm Stretch

1 year ago

The service technician Eric did an amazing job with the set up and walking me through the operation.

Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!

Gordon Bell

12 months ago

We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!

Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!

Jesse Gordon

11 months ago

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions. We appreciate your feedback and look forward to supporting you throughout your hot tub journey.

Ross Sands

1 year ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Arlene Paton

2 months ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

Nick Kerridge

1 year ago

I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!

Response from the owner:Thank you for the 5 stars! We’re glad Jennifer could help with your filters and chat about cold tubs. We look forward to helping you again soon!

Peter Klaver

10 months ago

Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.

Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas! We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!

Ida Ferguson

2 months ago

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.

Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!

Janet Bonaguro

7 months ago

Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.

Response from the owner:Thank you for the great review! We’re so glad you had a positive experience. We'll be sure to pass your kind words along to Duncan, Paul, and Jason. Enjoy your new hot tub on Gabriola!

Terry Hixt

2 months ago

Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.

Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!

Kenn Mount

7 months ago

The new Arctic Spa Cub has absolutely met all my expectations. I was especially impressed with the delivery team—Paul, Duncan, and Jason. We had some difficult access to navigate, but they worked hard and made it happen. I also want to give a big thanks to Jenny for her excellent customer service from the very first day I walked into the showroom. Great team all around!

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your new Arctic Spa Cub is exceeding your expectations. Paul, Duncan, Jason, and Jenny will be delighted to hear your appreciation—it means a lot to our team. Happy Tubbing!

Stephanie Deakin Ricketts

9 months ago

We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!

Response from the owner:Thank you so much for the 5-star review! We’re thrilled to hear how much you’re enjoying your hot tub and that it’s been such a great purchase for you. It’s wonderful to know you felt well supported from the sales process through to after-sales service. We’ll be sure to pass your kind words along to Caroline—she’ll really appreciate the shout-out. Thanks again for choosing us and for taking the time to share your experience. Happy Tubbing!

Hilda B

11 months ago

Great service from Goran and Duncan on our hot tub installation!!

Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!

Greg A

7 months ago

Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!

Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly. We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!

Bob Musselwhite

7 months ago

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Response from the owner:Thank you so much for taking the time to leave us a review. One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you. We hope to see you again soon. Happy tubbing!

Brian

1 month ago

Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.

Response from the owner:Thank you so much for the great review! We really appreciate your continued support and are glad Jenny has been so helpful whenever you’ve stopped by. It’s wonderful to hear that you’re happy with both the service and our selection of spa chemicals. We’ll be sure to pass your kind words along to Jenny! Thank you again for choosing us!

David Wietzes

10 months ago

Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!

Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!

james burns

8 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

Don Allan

2 days ago

Marc is very knowledgeable and a great help. We've been working with him for 5 years.

Response from the owner:Thank you, Don, for the great review! We really appreciate your continued support over the past five years and are glad to hear Marc has consistently been so knowledgeable and helpful. Happy Tubbing!

Drew Barnes

6 months ago

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!

Donald Rose

9 months ago

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!

kevin green

2 months ago

Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.

Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!

Troy DeSouza

5 days ago

Just had our service technician Eric come in to change our filters. Eric did that and then some including upgrading our access on the apps, cleaning out the hot tub and putting in an order for a new sensor that wasn’t quite up to snuff. We’ve had our spa for about five years and my wife uses it religiously. It really does pay to get good quality local service at Arctic spa than buy a cheaper brand from a big box with little to no follow up. We’ve had friends that have gone the cheaper route and no longer use their hot tubs. And it’s all about use. You get a great night sleep if you go have a nice soak in the hot tub before bed.

P&L Hurst

11 months ago

We have had our Wolverine since 2019 and we love it! We recently needed to schedule a diagnostic service call as a result of complications from a power outage. Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue. Thank you for your excellent support and service!

Response from the owner:Thank you so much for sharing this! We’re thrilled to hear how much you’re still loving your Wolverine after all these years. We really appreciate you trusting us to help when that power outage caused issues. Eric will be so happy to hear your feedback, he’s fantastic. Thank you again for taking the time to leave such a thoughtful review, and for choosing Arctic Spas. Happy Tubbing!

Bruce Peglar

2 weeks ago

Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!