Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 642 reviews

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Leigh Ciurka

5 years ago

We couldn't be happier with the product, service and delivery of our new hot tub from Arctic Spa Parksville. We checked out several different spas in our quest to purchase a tub but once we visited the showroom in Parksville, our choice was easy. We have owned a hot tub from a different manufacturer in the past and wanted to downsize the tub and reduce the maintenance. Bruce at the Parksville location was awesome in explaining and helping us make our decision. He has been wonderful with his support over the process of ordering, site planning and follow up once delivered. The delivery team (Sam and Ryan) were also fantastic - they carefully moved the tub through a couple of tight spots with care and humour and really took the time to get the tub up and running. We were able to use the tub that night! I can't stress enough about how easy this tub is to maintain. We have owned before and found that maintenance could be a real pain. This salt water system with Spa Boy is unreal. I can't recommend enough. Beautiful, clear, soft water without constant tweaking - worth every penny if you are looking for a hot tub. I would highly recommend ArcticSpas in Parksville!

Response from the owner:Thanks for the fantastic review Leigh. Nice to read the comments about all the staff start to finish…easy spa ownership is our goal and that starts with the people you deal with, right? We’ll be sure to let the fellas know how happy you are with them! (I’ll tell Spaboy you’re a fan too!). Happy Tubbing!

Connie Roberts

8 years ago

Good service and knowledgeable staff. Phil, Ryan, Evonne and the rest of the service and support team went above and beyond to repair and upgrade our tub. Mark in service is friendly and offers great onsite support.

Response from the owner:Thanks Connie! So glad that the Tub is working well for you guys. Glad the SpaBoy retrofit is working out...still amazes me that we can out this new technology on older tubs...stay in touch!

Andy Carl

2 years ago

Thanks ASVI for the thorough and easily digestible learning hub. This will be a great tool for our customers in Colorado and really any customers across the world with questions about hot tub ownership!

Response from the owner:Thanks Andy! We appreciate the feedback on our learning hub, we hope it’s helpful for your customers in Colorado. Happy tubbing all!

K Bal

9 months ago

We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day! Delivery and set up from Paul & Duncan were wonderful. Great guys for sure. We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond! The Baldwin's

Response from the owner:Thank you so much for taking the time to share such a thoughtful review! We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words. It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them. Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!

Joel

4 years ago

Excellent customer service, the spa is definitivly high quality, I had in the past Maax and beachcomber and this spa is better quality. Bruce will not over sell but give you the right information to get the right spa. I recommend this place for customer service and also for the quality of the spa.

Response from the owner:Thanks for the positive review! Glad you appreciate the added quality of the products we carry at Arctic Spas. Bruce is definitely your SmartFriend in the hot tub business!

Michael Dally

7 years ago

Just the best shopping experience you can have. Arctic spa's are great company to deal with. The hot tub is awesome quality I can tell from the quality of the product that it will last for years. I would have no hesitation in recommending this company. From the initial enquire throughout the whole process it has been seamless and painless, and everyone we have spoken with has been very helpful, just the way I like it. Great job guys keep up the good work.

Response from the owner:Wow! Thanks for the lovely review, Michael! It's always nice to hear that we are meeting our clients' expectations of delivering a great product with great customer service! Please don't hesitate to call or come in if you need anything or have any questions. We are always happy to help 🙂

Niki Whittaker

2 years ago

Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!

Response from the owner:Thank you Niki, for you feedback and kind words. We will let Eric know you were pleased with his service. Glad he was able to to figure things for you. Happy Tubbing!

Jenn Heyne

3 years ago

We had a great experience from the In-Store Help and Knowledge to the delivery and set-up with Eric and Paul. Thank you and we love our new salt water tub!

Response from the owner:Thank you Jenn for the 5 Star Review! We are so happy to be able to provide you with a great Arctic Spas experience. Enjoy your new salt water tub and thank you for choosing us to be your SmartFriends in the hot tub industry!

Jeremy Bartley

3 years ago

Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was . Thanks Again

Response from the owner:Thanks for taking the time to reach out to the office and to post online about your positive experience. We will let the staff know that you were pleased with their efforts! Happy Tubbing!

Allan Brown

2 months ago

We recently had our Arctic Spa Ocean swim spa repaired by Duncan. He was fantastic. Very friendly and confident inspiring. I have a background in electronics myself and was very impressed with his product knowledge and fault finding skills. Our spa was repaired promptly. Thank to arctic spas and Duncan. Five stars

Response from the owner:Thank you, Allan, for the fantastic five-star review! We’re thrilled to hear that Duncan was able to get your Arctic Spa Ocean swim spa diagnosed and repaired promptly. It’s especially great to hear that, with your background in electronics, you were impressed by his product knowledge and fault-finding skills. We truly appreciate you choosing Arctic Spas and will be sure to pass your kind words along to Duncan. Thanks again for the five stars, and we hope you enjoy your Ocean swim spa for many years to come! Happy Tubbing!

Md Waters

5 months ago

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

Response from the owner:Thanks so much for your review and for your support! We’re glad you’ve had a great experience with your hot tub and supplies. We also appreciate you pointing out our hours—that feedback helps. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear it.

John Petrovich

3 months ago

Eric, the service tech is awesome! He is knowledgeable, friendly, helpful, and always available to help.

Response from the owner:Thank you for taking the time to leave us a review! We are happy that Eric was able to help. He’s a great addition to the team. Cheers!

Cal Kaiser

4 weeks ago

Had my tub for 6 years now and love it! Caroline is amazing

Response from the owner:Thank you, Cal, for the great review! We’re so glad to hear you’re still loving your hot tub after six years! We’ll be sure to pass your kind words along to Caroline. Thanks again for choosing Arctic Spas!

Debbie Bruce

1 year ago

Appreciate all the great advice John offers. His helpful tips regarding filtration has made our water so much better. Love our Ocean! Thanks again John.

Response from the owner:Thank you for the great review, Debbie! We truly believe that less chemicals and more filtration is the key to good water. Glad that we could help! Happy Tubbing!

Marla Murr

1 year ago

Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!

Response from the owner:Thank you, Marla! We will be sure to let Caroline know of your kind words. Feel free to reach out anytime, we are always happy to help. Happy Tubbing!

Bernie Garrett

2 years ago

Spa Tech Eric Aasen did our install today. Did a great job. Looking foreward to using our new hot-tub. 🙂

Response from the owner:Thanks for the positive feedback Bernie! Sounds like an Eric got you all set…Happy Tubbing!

Complete Drywall

2 years ago

Thanks Arctic Spas Ducan ! Eric and Paul did a fantastic job installing my new Be Well 925 today ! 5/5

Response from the owner:Thanks for the positive feedback! This is exactly what we like to see, happy Tubbing!

Kenn Mount

8 months ago

The new Arctic Spa Cub has absolutely met all my expectations. I was especially impressed with the delivery team—Paul, Duncan, and Jason. We had some difficult access to navigate, but they worked hard and made it happen. I also want to give a big thanks to Jenny for her excellent customer service from the very first day I walked into the showroom. Great team all around!

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your new Arctic Spa Cub is exceeding your expectations. Paul, Duncan, Jason, and Jenny will be delighted to hear your appreciation—it means a lot to our team. Happy Tubbing!

Carol MacFayden

7 years ago

I recently had my hot tub serviced by Sam Walker of Arctic Spas. I was very pleased with the immediate and friendly service. Everyone I spoke with associated with Arctic Spas were very jovial, organized and professional. I highly recommend Arctic Spas. Thank you so much!!

Response from the owner:Glad we were able to get you back up and running! Nice to see Sam and the team highlighted for fast friendly service! That is always our goal! Thank you for the review!

Jesse Myles

1 year ago

Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you

Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!

Trish Rawsthorne

1 year ago

Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.

Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!

Daya Marks

5 years ago

Bruce is probably the best customer service agent I have ever experienced. He's not only incredibly knowledgeable but very friendly and easy to talk to. Being a new arctic spa owner, I have experienced a few problems over the last few months and Bruce has been the most informative person to talk to. I specifically call on days when I know he's working as he gives clear, concise advice.

Response from the owner:What a wonderful review to see! Thanks for your kind comments and endorsement of Bruce! Clearly, he is your SmartFriend in the hot tub business! Glad he’s there to help you out when you need it! Happy Tubbing!

Adrian Hannam

1 year ago

Paul and Matt delivered our first hot tub a few days ago. I was so impressed with their ability to manage the fitment of the tub how we wanted on our property, and both their knowledge and guidance with the systems involved. These tubs are obviously well made and efficient, but their quality components and layout offers ease of inspection and maintenance. The tub has quickly become a beloved part of our existence, and we are sleeping better after our sessions. Thanks Arctic Spas!

Response from the owner:Thank you for the review, Adrian! We are so glad to hear that your new spa is already becoming a valuable part of your routine. Paul and Matt are experts at spa deliveries and will be happy to hear you were pleased with their service. Thanks again for choosing Arctic. Happy Tubbing!

Alex Lo

1 year ago

Great customer service, Eric is very knowledgable about our old hot tub.

Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!

Holly Douglas

3 years ago

Love my hot tub so glad i bought from arctic spas. Sabrina is always in when I have to come in and get supplies and she is always so helpful. I highly recommend.

Response from the owner:Thanks for posting Holly! We’re are super happy that you are loving your hot tub and that Sabrina is helping you in store! Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!