First time trying to clean a pool, I had many questions and was very confused. Devin, was the pool specialist I talked to. He was extremely helpful! Answered all my questions, pointed me in the right direction. Plus! I have to say as a woman asking questions about something I genuinely knew nothing about, I didn’t feel talked down too, no mansplaining and I wasn’t hit on; I just received help. Seems silly I’m sure to a male person, but this often is the case, and here it was not. Also I needed a pump fixed and they had it done within 24hrs and it’s working perfectly.

Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.

Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.

We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you

Goran Jandric provided excellent service.

Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!

I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out. I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home! Thank you, my Canadian friends—especially Sabrina—for the exceptional service!

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner. The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.

Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed. Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Jenny's awesome! Go talk to her about the latest hot tub products.

We purchased our spa in 2019. It was a big choice, but SO WORTH!!! The water is SO easy to maintain. With tubs we had in the past I would be changing water every couple of months due to in balanced water. The Spa boy system makes it beyond easy to maintain your water. I would never choose a different spa again. Well worth the investment.

We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

Marc Gibeau in Duncan is very helpful anytime I require assistance with my hot tub. His experience, knowledge and overall customer service is fantastic!

Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.

Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.

Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!