Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

Click icon below to go to directly to Learning Hub Videos!

Learning Hub

Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 637 reviews

See all reviews

review us on

Trish Rawsthorne

1 year ago

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Response from the owner:Thank you for sharing your experience! We’re so glad to hear that John and the Arctic Spas team were able to get your Ocean Swim Spa back up and running. We are happy to know everything is working perfectly again. Happy Tubbing!

Gordon Bell

12 months ago

We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!

Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!

Christine-Rob Diett

11 months ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

Cathy Schneider

1 year ago

Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks

Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!

Sticks and Stones Outdoor Projects

1 year ago

We’ve had such a great experience with arctic spas. From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!

Lincoln Foerster

6 months ago

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!

Tina Smith

12 months ago

Jenny's awesome! Go talk to her about the latest hot tub products.

Response from the owner:Thank you so much for the kind words! We couldn’t agree more.. Jenny is fantastic. We’re glad to hear you had a great experience learning about our latest hot tub products. Happy Tubbing!

Michael Tonolli

2 months ago

Sabrina is the best, knows spas very well and is always very helpful! 5 stars without question.

Response from the owner:Thanks for taking the time to post Michael! We will let Sabrina know you were pleased with her service. Happy Tubbing!

Bradley Hand

3 months ago

An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.

Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!

Greg B

2 months ago

These folks are always super helpful. Jenny was today as usual.

Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!

Isaac Butt

11 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Ian Whitehead

2 months ago

The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!

Response from the owner:Thank you so much, Ian, for the wonderful review! We’re so glad Monica and Eric were able to come to the rescue and get your 16-year-old hot tub back up and running faster than expected. We know how frustrating it can be when a pump fails, so we’re happy our Arctic Spas team could provide prompt, professional, and friendly service throughout the repair. We’ll be sure to pass along your kind words to both Monica and Eric. Thank you again for choosing Arctic Spas Duncan!

Kenn Mount

7 months ago

The new Arctic Spa Cub has absolutely met all my expectations. I was especially impressed with the delivery team—Paul, Duncan, and Jason. We had some difficult access to navigate, but they worked hard and made it happen. I also want to give a big thanks to Jenny for her excellent customer service from the very first day I walked into the showroom. Great team all around!

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your new Arctic Spa Cub is exceeding your expectations. Paul, Duncan, Jason, and Jenny will be delighted to hear your appreciation—it means a lot to our team. Happy Tubbing!

Bob Musselwhite

8 months ago

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Response from the owner:Thank you so much for taking the time to leave us a review. One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you. We hope to see you again soon. Happy tubbing!

Ida Ferguson

2 months ago

We purchased our Spa seven years ago and I recently needed immediate service on it as I run an Airbnb and our guests book with us, knowing we have a saltwater spa. Everyone from Monica in the Crofton office to the service team Duncan And Lydia, all were amazing getting the job booked getting all the parts together and making sure it was up and running for my guest family checking in tomorrow from Switzerland! Thank you so much again for all your help and taking some stress off a hot tub owner!!!

Response from the owner:Thank you so much for the wonderful review! We’re so glad Monica, Duncan, and Lydia were able to get everything sorted quickly and take some of the stress off your shoulders. We know how important it is to have your spa ready for your Airbnb guests, especially with a family travelling all the way from Switzerland! We truly appreciate your continued trust in us over the past seven years. Cheers!

Ross Sands

1 year ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Jonathan

2 months ago

I was very satisfied with my service call. Eric Was extremely informative and patient with all my questions.

Response from the owner:Thank you, Jonathan, for taking the time to share your experience! We’re glad to hear you were so satisfied with your service call and that Eric took the time to answer all your questions and explain everything thoroughly. We really appreciate your feedback and will be sure to pass your kind words along to Eric!

Colin M

2 days ago

We have had our swim spa for 6 years now and love it. Use it all the time. The Spa Boy app makes it easy to maintain and Sabrina always knows what we need when we show up for supplies. She is very knowledgable and fun to deal with. We highly recommend Arctic Spa.

Response from the owner:Thank you, Colin, for the wonderful review! We’re so glad to hear you’re still loving your swim spa after six years and getting so much use out of it. It’s great to hear SpaBoy makes water care easy and that Sabrina always takes such good care of you when you stop by for supplies. We’ll be sure to pass your kind words along to her. Thanks again for recommending Arctic Spas!

Deborah Wedel

1 year ago

We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!

Response from the owner:Thanks for the positive feedback on your experience at our Parksville location and in particular, Sabrina. We are happy that see was able to help you navigate your choices, answer your questions and help you with your decision. We are proud that our team works so well with one another regardless of which location is your “local” store. Happy Tubbing!

kevin corkum

4 months ago

Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!

Response from the owner:Thank you for taking the time to leave us a review, Kevin! We are so glad that Eric was able to fix your hot tub issue so that you can get back to enjoying your spa. Happy Tubbing!

Mark Insley

7 months ago

Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!

Response from the owner:Thank you for the great review! We’re so glad to hear Eric was able to take care of the heater replacement and provide a helpful walkthrough. We appreciate your feedback. Happy Tubbing!

Natalie Barnes

10 months ago

Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!

Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!

Michael Campsall

5 months ago

Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!

Terry Hixt

2 months ago

Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.

Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!

Mona Donovan

6 months ago

We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.

Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!