Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 641 reviews

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coryg121

1 year ago

Very friendly and helpful!

Response from the owner:Thanks for the 5 stars! We are so glad our team was able to help. Let us know if anyone in particular stood out — we’d love to give them credit. Happy Tubbing!

Allan Atkinson

1 year ago

Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!

Response from the owner:Thank you for the kind words! We’re so glad Tania and Matt took great care of you and that you’re loving your Tundra. Technology can be a little finicky at times, but it’s still better than running out in the rain to check on your spa! The factory is always improving the app, and often it’s as simple as a software update to get the latest fixes. We are always happy to help in the meantime. Happy Tubbing!

Nick Kerridge

1 year ago

I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!

Response from the owner:Thank you for the 5 stars! We’re glad Jennifer could help with your filters and chat about cold tubs. We look forward to helping you again soon!

Mark Woodside

12 months ago

We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs. Mark

Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect. We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.

kevin green

2 months ago

Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.

Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!

Clay Jungle

3 months ago

We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!

Response from the owner:Thanks for taking the time to leave us a review, Clay. We’re glad Duncan was able to get to the bottom of the SpaBoy issue and make sure everything was working properly. We’ll be sure to pass along your kind words to him. Happy Tubbing!

AJs email

2 years ago

Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!

Response from the owner:AJ, thanks for taking the time to post this review praising the team and your experience with Arctic Spas. It was quite a challenging delivery and so we are pleased everything went smoothly…Happy Tubbing!

N Bishop

1 year ago

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!

Jay Fiddick

1 week ago

Prompt excellent service.

Ian Whitehead

2 months ago

The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!

Response from the owner:Thank you so much, Ian, for the wonderful review! We’re so glad Monica and Eric were able to come to the rescue and get your 16-year-old hot tub back up and running faster than expected. We know how frustrating it can be when a pump fails, so we’re happy our Arctic Spas team could provide prompt, professional, and friendly service throughout the repair. We’ll be sure to pass along your kind words to both Monica and Eric. Thank you again for choosing Arctic Spas Duncan!

Caroline Dalton

8 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Christine-Rob Diett

12 months ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

james burns

9 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

Deborah Marshall

9 months ago

Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.

Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Goran and the team provided a smooth and professional installation and helped get your app set up with ease. Lake Cowichan is a beautiful spot for a new spa, and we’re thrilled you’re enjoying it already. We truly appreciate the recommendation and your trust in Arctic Spas Duncan. Please don’t hesitate to reach out if you need anything down the road—we’re always happy to help!

Trish Rawsthorne

1 year ago

Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.

Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!

Sticks and Stones Outdoor Projects

1 year ago

We’ve had such a great experience with arctic spas. From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!

Brian

2 months ago

Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.

Response from the owner:Thank you so much for the great review! We really appreciate your continued support and are glad Jenny has been so helpful whenever you’ve stopped by. It’s wonderful to hear that you’re happy with both the service and our selection of spa chemicals. We’ll be sure to pass your kind words along to Jenny! Thank you again for choosing us!

Ťrevor McCaffrey

3 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Donald Rose

9 months ago

January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.

Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!

Robert Matson

6 months ago

Sabrina was incredibly informative and explained all the options available on the products.

Response from the owner:Thank you so much for the wonderful review! We’re so glad to hear that Sabrina provided such an informative and helpful experience. She takes great pride in making sure customers understand all their options and feel confident in their decisions. We truly appreciate your support and look forward to helping you again in the future!

Greg B

3 months ago

These folks are always super helpful. Jenny was today as usual.

Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!

Jim Wilson

2 years ago

I had an issue with the YESS system on my 2022 Kodiak and I reached out to John, the owner, for advice. John could not have been nicer. He quickly responded to me, providing videos and taking me through the procedure to set the valves correctly inside the shell. It turns out that the valves had been misaligned for the entire 2.5 years I’ve owned the tub and the YESS system was not operating anywhere near full efficiency. He helped me avoid a service call. He saved me money. Here’s the thing. I reached out to him blindly. I live in the US and didn’t buy my tub from him. He didn’t have to do any of this. This is how I know he’s a good person. This is the dealer you want to buy from. One who is truly in it to ensure his customers are happy with what they’ve purchased and that they’re getting everything out of what they’ve purchased. John is good people. He takes care of his customers. He’s obviously there when you need him. If you’re in B.C. and looking for a hot tub, this is the guy you need to buy from. You’ll be getting a great tub, first off, but for as long as you own it you’ll have stand-up support. Thats getting harder and harder to find these days.

Response from the owner:Wow! (Blush) Thanks for the amazing review Jim. Glad we were able to help you out! Happy Tubbing!

Jesse Daniels

4 years ago

We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.

Response from the owner:Thanks for posting this Jesse! It is wonderful to know that our team has made your hot tub acquisition a positive experience. Happy Tubbing!

Mark Wolski

3 months ago

Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.

Response from the owner:Thank you for the great review! We’re glad Eric and Lydia were able to get to the bottom of the issue and take care of it for you. We really appreciate your kind words and are happy you’re back up and running!

Brett MacLean

4 years ago

Ryan was fantastic to deal with and we can’t wait for our new spa!

Response from the owner:Thanks for taking the time to post on your experience with ryan today! So nice to received this positive feedback, can't wait for you to get your new spa either!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!