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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
R H
2 months ago
I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.
Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!
Nicole de Margerie
12 months ago
It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran
Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!
Asya Ivanov
5 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Trish Rawsthorne
1 year ago
Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.
Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!
Mona Donovan
6 months ago
We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.
Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!
Mark Wolski
2 months ago
When you don’t know what you’re doing it’s really nice to have someone that does. Eric did an amazing job. Found the problem fixed it. Everyone is very happy.
Response from the owner:Thank you for the great review! We’re so glad Eric was able to quickly find the problem and get everything fixed. We’ll be sure to pass along your kind words to him. Thanks again for choosing us!
Rochelle Rochelle
1 year ago
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.
Response from the owner:Thanks for taking the time to leave a review Rochelle! So glad that Sabrina was able to help you out!
Shawn Vinesen
1 year ago
Excellent tubs, Jenny and Caroline are awesome!
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear you’re enjoying your tub, and we’ll be sure to pass along your kind words to Jenny and Caroline. We truly appreciate your support!
Jacquelene Seigel
11 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Mary Kagan
1 month ago
I have been a longtime customer, and love my hot tub.
I was recently in twice with the sales associate Jenny helping me both times.
She was exceptional in her service, and even reminded me about a promotion that helped save me a significant amount of money.
Thank you, Jenny!
Response from the owner:Thank you so much for the wonderful review, Mary! We truly appreciate your continued support as a longtime customer and are so glad to hear you’re still loving your hot tub. It’s great to hear that Jenny was able to help you on both of your visits and even make sure you didn’t miss a promotion that saved you money.
We’ll be sure to pass your kind words along to Jenny. Thank you again for choosing us and for being such a valued customer!
Clay Jungle
2 months ago
We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!
Response from the owner:Thanks for taking the time to leave us a review, Clay. We’re glad Duncan was able to get to the bottom of the SpaBoy issue and make sure everything was working properly. We’ll be sure to pass along your kind words to him. Happy Tubbing!
Gary Meldrum Music
11 months ago
THANK YOU! Seamless the whole way through! We are grateful to John K. and his team. We've been wanting a spa for a few years, and we made the right decision. Our options we explained to us, we did our research, and John K. gave us all of the right answers, and followed through right until the end. We're enjoying our spa every single day, and could not ask for more from Arctic Spas. Highly recommended! We were so thrilled with the experience, we're now talking to them about getting a sauna....
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that John and the team made your experience so smooth from start to finish. It’s great to know you’re loving your spa every day, and we truly appreciate the recommendation. We’d be happy to help you explore saunas whenever you’re ready. Happy Tubbing!
N Deshaw
5 months ago
If our family could give this incredible team 10 stars we would! Our first visit to Arctic Spa in Victoria, we met Jenny, extremely knowledgeable, so helpful, able to answer all our questions and really just the nicest person! Delivery & set up - another great experience. Paul and his incredible crew arrived - all hands on deck given the size of this spa - each member knew what to do - they made sure everything was perfect. Arctic Spa technician Duncan then provided us with a valuable tutorial session - ensuring we knew how to use our spa properly and maintain it.
Seriously, EVERYONE knows their stuff. Thank you so much Paul, Jenny, Eric, Duncan and Charles! We LOVE our Arctic Spa & will always recommend this GREAT company to our friends, family and to you too!
Response from the owner:Thank you so much for this incredibly thoughtful review. It truly means a lot to our whole team.
We’re so happy to hear that your experience was positive from start to finish. Jenny will be thrilled to hear your kind words. She genuinely loves helping customers find the right spa and making the process easy and enjoyable. We’re also glad the delivery and setup of your Tundra and Covana went smoothly. Paul, Charles, Eric, and the crew work hard to make every install seamless, especially on larger deliveries like yours.
Duncan will appreciate the shoutout as well. We know how important it is to feel confident using and caring for your spa, so we’re happy the Spa School was helpful.
Most of all, thank you for trusting us with such an exciting addition to your home. Hearing that you love your Arctic Spa and would recommend us to your friends and family is the highest compliment we could receive.
Enjoy your new spa and many relaxing years ahead from all of us here at Arctic Spas!
Robert Sharman
6 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
K Bal
8 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Joanie Proske
2 months ago
We wanted to give a shout-out to Duncan, the technician from Arctic Spas!
We had an issue with one of our jets that required a replacement part. Duncan arrived right on time and quickly and skillfully removed the defective part and installed the new one—which, happily, was covered under warranty.
What really impressed us was that Duncan didn’t just fix the problem and leave. He took the time to offer helpful advice on getting the most out of our hot tub, checked the pH levels, and showed us several features we didn’t even know we had!
Duncan was personable, professional, knowledgeable, and clearly takes pride in providing great service. We really appreciated his help and would happily recommend him to anyone needing service from Arctic Spas.
Response from the owner:Thank you so much for the wonderful review and for taking the time to share your experience! We’re thrilled to hear that Duncan was able to arrive on time, replace the faulty jet part efficiently, and get everything covered under warranty.
It’s especially great to hear that he took the time to go beyond the repair by checking your water chemistry, offering helpful advice, and showing you more of the features of your Arctic Spa. We believe a service visit should be about more than just fixing the immediate issue, and we’re so glad Duncan was able to help you get the most out of your hot tub.
We truly appreciate your recommendation and will be sure to pass along your kind words to Duncan. Thank you again for choosing Arctic Spas!
Dan O'Rourke
12 months ago
We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!
Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!
Isaac Butt
11 months ago
Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!
Jay Fiddick
1 year ago
A very knowledgeable, helpful and pleasant person. Good job
Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!
Arthur Lander
9 months ago
We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place.
Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us.
Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great.
A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear about your experience and truly appreciate your flexibility and teamwork on delivery day.
Paul will be especially grateful for the shoutout. He takes a lot of pride in his work, and it’s great to hear that his dedication, patience, and follow-through made such a positive impression—especially going the extra mile to ensure everything was completed the same day. We’ll also be sure to pass along your kind words to Goran for taking the time to walk your wife through the programming and features, as well as to Sabrina, Caroline, Jenny, Marc, and Duncan for helping guide you to the perfect spa choice.
We’re so happy you’re enjoying your Arctic Spa Cub and that the entire team could make the experience a great one from start to finish. Welcome to the Arctic Spas family, and please don’t hesitate to reach out if you ever need anything!
Brent Morrow
3 weeks ago
Thank you Sabrina for the wonderful information on the new 18’ polar bear swimspa and swim test. We now have the knowledge to make an informed decision on the model we desire. Thank you for your time and expertise.
Response from the owner:Thank you, Brent, for the wonderful review! We’re so glad Sabrina was able to provide helpful information about the new Polar Bear swim spa and take the time to walk you through the wet test. It’s great to hear that you left with the knowledge you need to make an informed decision. We’ll be sure to pass your kind words along to Sabrina!
Bruce Peglar
4 weeks ago
Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.
Response from the owner:Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our service department and that Eric was punctual, knowledgeable, and professional throughout the visit. It’s also great to hear our team followed up to make sure everything was fully resolved. We really appreciate your recommendation and will be sure to pass your kind words along to Eric!
Jayne Nowell
3 days ago
Tamaris was so helpful and friendly in helping me with booking a technician to come and fix the heating element on my hot tub. Very precise and booked me in for the next day
Great service thank you Tamaris
P polet1
2 months ago
I found Arctic Spa Victoria to be a great place for products and services for my Arctic Spa Cub. I got everything I needed for replacement of spa water and Jenny was very helpful in advising me as to what I needed to properly maintain my spa water. Thank you Jenny!
Peter
Response from the owner:Thank you, Peter, for the wonderful review! We’re so glad to hear that Jenny was able to help you find everything you needed and provide some helpful guidance for maintaining your Arctic Spa Cub. We’ll be sure to pass along your kind words to her. We really appreciate your business and look forward to helping you keep your spa running beautifully!
Cathy Schneider
1 year ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
