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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Donald Rose
6 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Karen Suckling
1 year ago
Eric was part of our delivery crew. So fast and efficient, our new spa was set up much faster than expected. Very polite and professional, and very knowledgeable. We love our new spa, thank you Arctic Spa Victoria!
Response from the owner:Karen, thank you for the positive feedback and praise for our team. It was nice to hear that things went smoothly and that Eric was able to exceed your expectations. We are thrilled that you love your new spa. Happy Tubbing!
Laurel Rayani
1 year ago
So prompt and responsive to my concerns!
Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!
Janet Bonaguro
4 months ago
Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.
Response from the owner:Thank you for the great review! We’re so glad you had a positive experience. We'll be sure to pass your kind words along to Duncan, Paul, and Jason. Enjoy your new hot tub on Gabriola!
james burns
5 months ago
Excellent and friendly advice as always! Great store!
Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!
kim stokie
1 year ago
Eric and Paul were absolutely fantastic at setting up our most wonderful spa! The hot tub and service throughout was exceptional. Now I’m just waiting to ( water to be hot) and then SERENITY NOW! Thank you guys for making my paradise happen!
Response from the owner:Thanks for taking the time to leave a review Kim. We are excited that you have your little piece of paradise up and running and that Paul and Eric were “fantastic!” Happy Tubbing!
Peter Klaver
7 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Sue Pollard
10 months ago
Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.
Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!
Bob Musselwhite
4 months ago
We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.
Response from the owner:Thank you so much for taking the time to leave us a review.
One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you.
We hope to see you again soon. Happy tubbing!
fu sp
12 months ago
We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!
Keith Sutherland
7 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with.
The crane operator, Paul did an amazing job getting the tub up on our deck.
Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed.
10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
Mark Woodside
8 months ago
We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs.
Mark
Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect.
We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.
Jesse Gordon
8 months ago
We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!
Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions.
We appreciate your feedback and look forward to supporting you throughout your hot tub journey.
Greg A
4 months ago
Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!
Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly.
We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!
Deborah Marshall
5 months ago
Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.
Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Goran and the team provided a smooth and professional installation and helped get your app set up with ease. Lake Cowichan is a beautiful spot for a new spa, and we’re thrilled you’re enjoying it already.
We truly appreciate the recommendation and your trust in Arctic Spas Duncan. Please don’t hesitate to reach out if you need anything down the road—we’re always happy to help!
Trakeith
1 year ago
We purchased our spa in 2019. It was a big choice, but SO WORTH!!! The water is SO easy to maintain. With tubs we had in the past I would be changing water every couple of months due to in balanced water. The Spa boy system makes it beyond easy to maintain your water. I would never choose a different spa again. Well worth the investment.
Response from the owner:Thank you Trakeith for your positive comments. We are glad that you are enjoying the ease of maintenance that SpaBoy provides. Anyone in particular stand out in our organization that made your experience exceptional? Happy Tubbing!
Andrea Rudy
1 year ago
Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.
Response from the owner:Thank you Andrea for the positive feedback. Sabrina is very good at helping people find the perfect hot tub for them! Happy Tubbing!
Robert Sharman
3 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
Hilda B
9 months ago
Great service from Goran and Duncan on our hot tub installation!!
Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!
Ed Lenherr
1 year ago
Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!
Response from the owner:Thanks for taking the time to leave ypur positive feedback. Much appreciated. It motivates us to produce more helpful content. Happy Tubbing!
Dan O'Rourke
9 months ago
We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!
Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!
Trish Rawsthorne
1 year ago
When my Arctic Spa suddenly became unusable because I could not get it properly balanced i was fortunate to find John Keirstead and voila all my issues were solved.
I appreciate Arctic Spa’s ability to respond and fix what occasionally goes sideways. Thank you so much
Response from the owner:Thank you for your kind words, Trish! We're thrilled to hear that John was able to step in and get your Arctic Spa back in perfect balance. It's always our goal to provide fast, effective support whenever issues arise. We truly appreciate your trust in us and are always here to help whenever you need. Happy Tubbing!
P&L Hurst
8 months ago
We have had our Wolverine since 2019 and we love it!
We recently needed to schedule a diagnostic service call as a result of complications from a power outage.
Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue.
Thank you for your excellent support and service!
Response from the owner:Thank you so much for sharing this! We’re thrilled to hear how much you’re still loving your Wolverine after all these years. We really appreciate you trusting us to help when that power outage caused issues. Eric will be so happy to hear your feedback, he’s fantastic. Thank you again for taking the time to leave such a thoughtful review, and for choosing Arctic Spas. Happy Tubbing!
N Deshaw
2 months ago
If our family could give this incredible team 10 stars we would! Our first visit to Arctic Spa in Victoria, we met Jenny, extremely knowledgeable, so helpful, able to answer all our questions and really just the nicest person! Delivery & set up - another great experience. Paul and his incredible crew arrived - all hands on deck given the size of this spa - each member knew what to do - they made sure everything was perfect. Arctic Spa technician Duncan then provided us with a valuable tutorial session - ensuring we knew how to use our spa properly and maintain it.
Seriously, EVERYONE knows their stuff. Thank you so much Paul, Jenny, Eric, Duncan and Charles! We LOVE our Arctic Spa & will always recommend this GREAT company to our friends, family and to you too!
Response from the owner:Thank you so much for this incredibly thoughtful review. It truly means a lot to our whole team.
We’re so happy to hear that your experience was positive from start to finish. Jenny will be thrilled to hear your kind words. She genuinely loves helping customers find the right spa and making the process easy and enjoyable. We’re also glad the delivery and setup of your Tundra and Covana went smoothly. Paul, Charles, Eric, and the crew work hard to make every install seamless, especially on larger deliveries like yours.
Duncan will appreciate the shoutout as well. We know how important it is to feel confident using and caring for your spa, so we’re happy the Spa School was helpful.
Most of all, thank you for trusting us with such an exciting addition to your home. Hearing that you love your Arctic Spa and would recommend us to your friends and family is the highest compliment we could receive.
Enjoy your new spa and many relaxing years ahead from all of us here at Arctic Spas!
A & D Reid
1 year ago
Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.
Response from the owner:Thanks for the positive review, A & D, glad you were able to catch Sabrina at the store and she was able to help you get what you needed, even though we were technically closed; she’s the best. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
