Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 640 reviews

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Noella Duncan

5 months ago

I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years

Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!

Travis-James Smith

2 years ago

Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.

Response from the owner:Thanks for the positive review Travis. Devin is the best for sure. Happy he was able to get you what you needed and that he checked in to make sure everything was good!

Hilda B

1 year ago

Great service from Goran and Duncan on our hot tub installation!!

Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!

Caroline Dalton

8 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Mark Wolski

2 months ago

When you don’t know what you’re doing it’s really nice to have someone that does. Eric did an amazing job. Found the problem fixed it. Everyone is very happy.

Response from the owner:Thank you for the great review! We’re so glad Eric was able to quickly find the problem and get everything fixed. We’ll be sure to pass along your kind words to him. Thanks again for choosing us!

steve tribe

1 month ago

Highly recommend Arctic Spas for both quality hot tubs and exceptional service. Had my 3-year water change and full service this week and once again was very impressed by Arctic Spas. The Spa Technician, Eric arrived on time and did a very thorough job servicing my spa and changing the water. He kept me informed throughout, was very professional and courteous, and took the time to educate me on my hot tub and how to continue upkeeping the hot tub and the water. Would not hesitate to use Arctic Spas again for my next 3-year service and water change.

Response from the owner:Thank you, Steve, for the wonderful review! We’re so glad to hear Eric provided such thorough and professional service during your three year water change and full spa service. It’s great to know he kept you informed throughout and took the time to explain the maintenance and water care so you feel confident looking after your hot tub. We really appreciate your continued trust in Arctic Spas and your recommendation. We’ll be sure to pass your kind words along to Eric!

Laurie Boond

3 weeks ago

Duncan came out and was so polite and helpful with our technical (and old age) issues! We're back online!

Response from the owner:Thank you, Laurie, for the great review! We’re so glad Duncan was able to help with your technical questions and get you back online. We really appreciate your kind words and will be sure to pass them along to Duncan!

Cathy Schneider

1 year ago

Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks

Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!

Jordan McCallum

9 months ago

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!

Bob Musselwhite

8 months ago

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Response from the owner:Thank you so much for taking the time to leave us a review. One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you. We hope to see you again soon. Happy tubbing!

Brent Morrow

4 weeks ago

Thank you Sabrina for the wonderful information on the new 18’ polar bear swimspa and swim test. We now have the knowledge to make an informed decision on the model we desire. Thank you for your time and expertise.

Response from the owner:Thank you, Brent, for the wonderful review! We’re so glad Sabrina was able to provide helpful information about the new Polar Bear swim spa and take the time to walk you through the wet test. It’s great to hear that you left with the knowledge you need to make an informed decision. We’ll be sure to pass your kind words along to Sabrina!

Jay Fiddick

1 year ago

A very knowledgeable, helpful and pleasant person. Good job

Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!

Nicole Crescenzi

2 years ago

Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.

Response from the owner:What a wonderful review Nicole. Nothing makes our team better than hearing positive feedback from the customers we serve. Happy Tubbing!

Natasha Toth

3 months ago

Goran and Lydia can to my house to service my hot tub. They were very professional and thorough. Fixed some issues my hot tub had. Answered all my questions and showed me how to do some maintenance as a new hot tub owner. I recommend their services.

Response from the owner:Thank you for your kind review! We're so glad Goran and Lydia were able to get your hot tub back in great shape and help you feel confident with its maintenance. We truly appreciate your recommendation and your support!

Ťrevor McCaffrey

3 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

M Allison

5 months ago

I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.

Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!

Jesse Daniels

4 years ago

We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.

Response from the owner:Thanks for posting this Jesse! It is wonderful to know that our team has made your hot tub acquisition a positive experience. Happy Tubbing!

Jeff MacAulay

8 months ago

We worked with Jenny to purchase a Tundra. We've been very happy with it including SpaBoy and Smart pH which are both working well. Jenny, the install team, and the support team have all been great to work with and very responsive.

Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Tundra and that SpaBoy and Smart pH have been working well for you. It’s great to know Jenny, our install crew, and the support team all provided a smooth and responsive experience. Enjoy many relaxing soaks, and please don’t hesitate to reach out if we can help with anything down the road! Happy Tubbing!

Sarah Campbell

1 year ago

The team at Arctic Spas in Duncan is so good! We've had our Eagle Spa for a few years now. Mark is always happy to answer my questions in the showroom. Tania was reassuring and helpful when I placed my first service call recently, and Eric was just here checking on things. The issue was minor, easily remedied, and Eric was friendly, professional and informative. Thank you all 🙂

Response from the owner:Thank you for the kind words! We’re so glad to hear Mark, Tania, and Eric were able to help make your experience a great one. We appreciate your trust in us and your Eagle Spa. Happy Tubbing!

Trevor Beals

10 months ago

I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!

Bruce Peglar

1 month ago

Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.

Response from the owner:Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our service department and that Eric was punctual, knowledgeable, and professional throughout the visit. It’s also great to hear our team followed up to make sure everything was fully resolved. We really appreciate your recommendation and will be sure to pass your kind words along to Eric!

Deborah Marshall

9 months ago

Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.

Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Goran and the team provided a smooth and professional installation and helped get your app set up with ease. Lake Cowichan is a beautiful spot for a new spa, and we’re thrilled you’re enjoying it already. We truly appreciate the recommendation and your trust in Arctic Spas Duncan. Please don’t hesitate to reach out if you need anything down the road—we’re always happy to help!

Greg Johnson

1 year ago

Jen was fantastic and very knowledgeable, great service

Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!

AJs email

2 years ago

Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!

Response from the owner:AJ, thanks for taking the time to post this review praising the team and your experience with Arctic Spas. It was quite a challenging delivery and so we are pleased everything went smoothly…Happy Tubbing!

Michael Tonolli

2 months ago

Sabrina is the best, knows spas very well and is always very helpful! 5 stars without question.

Response from the owner:Thanks for taking the time to post Michael! We will let Sabrina know you were pleased with her service. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!