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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Tina Smith
10 months ago
Jenny's awesome! Go talk to her about the latest hot tub products.
Response from the owner:Thank you so much for the kind words! We couldn’t agree more.. Jenny is fantastic. We’re glad to hear you had a great experience learning about our latest hot tub products. Happy Tubbing!
Mark Wolski
1 week ago
Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.
Response from the owner:Thank you for the great review! We’re glad Eric and Lydia were able to get to the bottom of the issue and take care of it for you. We really appreciate your kind words and are happy you’re back up and running!
Dr. Sue Brown
1 year ago
Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!
Response from the owner:Thank you for taking the time to leave us a review, Sue! We're thrilled to hear that you had such a positive experience with Megan. Her attention to detail and caring assistance truly make her an asset to the Arctic Spas team. We appreciate your recommendation and hope to serve you again in the future!
Michelle Gilbertson
7 months ago
Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.
Response from the owner:Thanks so much for the 5 stars! We’re really glad to hear Eric and Duncan took great care of you and made sure all your questions were answered. We appreciate you choosing us and hope you enjoy your spa for many years to come!
Marianna Golubenko
1 year ago
Amazing experience!
This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!
Robert Matson
3 months ago
Sabrina was incredibly informative and explained all the options available on the products.
Response from the owner:Thank you so much for the wonderful review! We’re so glad to hear that Sabrina provided such an informative and helpful experience. She takes great pride in making sure customers understand all their options and feel confident in their decisions. We truly appreciate your support and look forward to helping you again in the future!
Dominique Trischuk
6 months ago
Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Arctic Spa. Jenny will be so happy to hear your feedback. We take great pride in helping customers find the right solution, and we’re glad she could make the process easy and enjoyable. We really appreciate you choosing us and look forward to helping you again anytime you need us! Happy Tubbing!
Emmanuel Bourque
1 month ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Mark Jackson
6 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
Jacquelene Seigel
9 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Jesse Myles
1 year ago
Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you
Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!
cheryl love
2 months ago
Our hot tub was delivered at a time when our electrician wasnt able to be on-site
After the wiring was done we had Eric ,one of the tech guys walk us through the process over the phone .He was very knowledgeable and had all the answers.Even called me a few days later to check and make sure things were going well
Great customer service from Eric
Response from the owner:Thank you so much for taking the time to share your experience! We're so glad Eric was able to guide you through the setup and make the process as smooth as possible. We'll be sure to pass along your kind words to him. He'll really appreciate it. Thanks again for choosing Arctic Spas, and Happy Tubbing!
Bradley Hand
4 weeks ago
An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.
Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!
Terry Hixt
2 weeks ago
Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.
Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!
Bryan Senft
1 year ago
We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you
Response from the owner:Thank you Bryan for taking the time to leave some positive feedback for our team, we will share your praise with them and of course we will always be there for you if you any help or advice. Happy Tubbing!
Cathy Schneider
1 year ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
Arlene Paton
1 week ago
Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!
Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!
Angela Betz
5 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
Jay Fiddick
11 months ago
A very knowledgeable, helpful and pleasant person. Good job
Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!
Donald Rose
8 months ago
Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.
Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!
Lynn Halkett
1 year ago
We had Goran come to pick up our pool pump on Monday as it was leaking and making weird noises. He explained that the noise was from the bearings and the seal was gone and told us the shop would be closed next week and hoped he could have it fixed before then. He went out of his way to get it done and brought it back and hooked it up two days later. We are so appreciative of his great service; thank you!
Response from the owner:Thank you so much for your kind words and 5-star review! We're thrilled to hear that Goran was able to provide such prompt and helpful service. We’ll be sure to pass along your appreciation to him—he always goes the extra mile for our customers. We're so glad your pool pump is back up and running smoothly. Thanks again for choosing us and for taking the time to share your experience!
Donald Rose
7 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Nicole de Margerie
10 months ago
It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran
Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!
nelly dnallom
8 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Darren and Mike
4 months ago
I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!
Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us.
It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love.
We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you.
Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
