Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 641 reviews

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Kara Cole

2 months ago

Great service! Very knowledgable.

Response from the owner:Thank you, Kara! We really appreciate you taking the time to share your feedback. We’re glad you had such a positive experience and found our team knowledgeable and helpful. We look forward to helping you again in the future!

M Allison

5 months ago

I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.

Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!

nancy turnell

2 months ago

We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Sabrina was able to help you with your hot tub water chemistry and make you feel welcome in the store. Taking the time to explain water care and hot tub maintenance in an easy-to-understand way is so important, and we’re glad her knowledge and guidance helped you feel more confident. We’re also happy to hear you enjoyed learning about the different hot tub filtration systems in our showroom. We love the new PolarPro filters! We’ll be sure to pass your kind words along to Sabrina. Thank you again for choosing us!

Deborah Marshall

9 months ago

Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.

Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Goran and the team provided a smooth and professional installation and helped get your app set up with ease. Lake Cowichan is a beautiful spot for a new spa, and we’re thrilled you’re enjoying it already. We truly appreciate the recommendation and your trust in Arctic Spas Duncan. Please don’t hesitate to reach out if you need anything down the road—we’re always happy to help!

Robyn Williamson

3 days ago

Eric Aasen helped fix our Arctic Spa. Great service. He is an arctic spa wizard. Very quick and efficent. Thank you.

Response from the owner:Thank you, Robyn, for the great review! We love hearing Eric described as an Arctic Spa wizard! We're lucky to have him on our team, and we're glad he was able to get your hot tub fixed so quickly and efficiently. We'll be sure to share your kind words with him. Thanks again for choosing us, and happy tubbing!

Mike Mcwilliams

3 years ago

One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.

Response from the owner:Thanks for taking the time to post your comments online. We agree, Ryan and all our sales staff endeavour to be your SmartFriend; and to find the perfect spa for you! Happy Tubbing!

Erin Sebastian

4 years ago

Ryan is helpful, friendly and knowledgeable, which ensured we purchased the right hot tub for our family. We are very excited and feel confident that we have made the right decision on a high quality item! I should also mention that Mark at the Duncan store is also friendly and knowledgeable and helped us make our decision. Thank you all!

Response from the owner:Thanks for the positive review Erin, we like the fact Ryan has been a spa technician for many years, as it really does help people when they start looking for a tub! I am certain you will love your tub!

Jesse Gordon

12 months ago

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions. We appreciate your feedback and look forward to supporting you throughout your hot tub journey.

Allan Atkinson

1 year ago

Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!

Response from the owner:Thank you for the kind words! We’re so glad Tania and Matt took great care of you and that you’re loving your Tundra. Technology can be a little finicky at times, but it’s still better than running out in the rain to check on your spa! The factory is always improving the app, and often it’s as simple as a software update to get the latest fixes. We are always happy to help in the meantime. Happy Tubbing!

Frank Field

5 months ago

Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.

Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!

Colin M

2 weeks ago

We have had our swim spa for 6 years now and love it. Use it all the time. The Spa Boy app makes it easy to maintain and Sabrina always knows what we need when we show up for supplies. She is very knowledgable and fun to deal with. We highly recommend Arctic Spa.

Response from the owner:Thank you, Colin, for the wonderful review! We’re so glad to hear you’re still loving your swim spa after six years and getting so much use out of it. It’s great to hear SpaBoy makes water care easy and that Sabrina always takes such good care of you when you stop by for supplies. We’ll be sure to pass your kind words along to her. Thanks again for recommending Arctic Spas!

R H

3 months ago

I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.

Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!

Arlene Paton

3 months ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

David Spencer

1 year ago

Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa. Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.

Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!

Bob Restall

1 year ago

John was very helpful with advice on appropriate chemicals for our hot tub. Saved us cost and provided a better routine for keeping the tub balanced.

Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!

Heather Fieldhouse

2 years ago

Eric and Paul were excellent both in delivery and set up. Eric is very calm and knowledgeable and explained everything I needed to know about my new hot tub. Paul took extra care and attention to the delivery and clean up.

Response from the owner:Thanks for taking the time to leave some positive feedback and praise for our fulfillment team of Paul and Eric. Nice to hear you felt they were “excellent.” Happy Tubbing!

Janet Bonaguro

8 months ago

Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.

Response from the owner:Thank you for the great review! We’re so glad you had a positive experience. We'll be sure to pass your kind words along to Duncan, Paul, and Jason. Enjoy your new hot tub on Gabriola!

Stephanie Deakin Ricketts

10 months ago

We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!

Response from the owner:Thank you so much for the 5-star review! We’re thrilled to hear how much you’re enjoying your hot tub and that it’s been such a great purchase for you. It’s wonderful to know you felt well supported from the sales process through to after-sales service. We’ll be sure to pass your kind words along to Caroline—she’ll really appreciate the shout-out. Thanks again for choosing us and for taking the time to share your experience. Happy Tubbing!

james burns

9 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

Ida Ferguson

2 months ago

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.

Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!

Ťrevor McCaffrey

3 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Laurel Rayani

2 years ago

So prompt and responsive to my concerns!

Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!

Robyn Smithers

3 months ago

Great service from Eric at Arctic Spas Duncan! He called ahead to let me know when he’d be arriving and was friendly, courteous and professional. I had a water leak and had found a loose fitting myself, but it was still leaking. Eric found the actual problem and explained what had happened in simple, easy-to-understand terms. He also recommended some helpful videos so I can better understand and maintain my spa. Knowledgeable, helpful and great to deal with. Thanks, Eric!

Response from the owner:Thank you for the fantastic review! We’re so glad Eric was able to track down the source of the leak and take the time to explain everything clearly. We’ll be sure to pass along your kind words to him. Thanks for trusting us with your spa!

Karen Suckling

2 years ago

Eric was part of our delivery crew. So fast and efficient, our new spa was set up much faster than expected. Very polite and professional, and very knowledgeable. We love our new spa, thank you Arctic Spa Victoria!

Response from the owner:Karen, thank you for the positive feedback and praise for our team. It was nice to hear that things went smoothly and that Eric was able to exceed your expectations. We are thrilled that you love your new spa. Happy Tubbing!

Md Waters

4 months ago

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

Response from the owner:Thanks so much for your review and for your support! We’re glad you’ve had a great experience with your hot tub and supplies. We also appreciate you pointing out our hours—that feedback helps. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear it.

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!