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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Mark Wolski
2 weeks ago
When you don’t know what you’re doing it’s really nice to have someone that does. Eric did an amazing job. Found the problem fixed it. Everyone is very happy.
Response from the owner:Thank you for the great review! We’re so glad Eric was able to quickly find the problem and get everything fixed. We’ll be sure to pass along your kind words to him. Thanks again for choosing us!
Stephanie Deakin Ricketts
8 months ago
We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!
Response from the owner:Thank you so much for the 5-star review! We’re thrilled to hear how much you’re enjoying your hot tub and that it’s been such a great purchase for you. It’s wonderful to know you felt well supported from the sales process through to after-sales service. We’ll be sure to pass your kind words along to Caroline—she’ll really appreciate the shout-out. Thanks again for choosing us and for taking the time to share your experience. Happy Tubbing!
Kenn Mount
5 months ago
The new Arctic Spa Cub has absolutely met all my expectations. I was especially impressed with the delivery team—Paul, Duncan, and Jason. We had some difficult access to navigate, but they worked hard and made it happen. I also want to give a big thanks to Jenny for her excellent customer service from the very first day I walked into the showroom. Great team all around!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your new Arctic Spa Cub is exceeding your expectations. Paul, Duncan, Jason, and Jenny will be delighted to hear your appreciation—it means a lot to our team. Happy Tubbing!
Gord Marshall
4 weeks ago
I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.
Response from the owner:Thanks for taking the time to leave a review Gord. It really makes our day to hear that be of our team was able to help you out with some good service and advice! We agree with you: Ryan is a champ! Happy Tubbing!
Trish Rawsthorne
11 months ago
Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.
Response from the owner:Thank you for sharing your experience! We’re so glad to hear that John and the Arctic Spas team were able to get your Ocean Swim Spa back up and running. We are happy to know everything is working perfectly again. Happy Tubbing!
Mark Insley
5 months ago
Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!
Response from the owner:Thank you for the great review! We’re so glad to hear Eric was able to take care of the heater replacement and provide a helpful walkthrough. We appreciate your feedback. Happy Tubbing!
Roxy Stekelenburg
1 year ago
I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out.
I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home!
Thank you, my Canadian friends—especially Sabrina—for the exceptional service!
Response from the owner:Thank you so much for your kind words! We’re so glad Sabrina was able to support you—she truly goes above and beyond, and your feedback means the world to us. Even from across the border, it’s wonderful to hear we could help clarify things with your Saltwater Generator system. We’ll be sure to pass your message along to Sabrina—this will absolutely make her day. Happy Tubbing!
Dan O'Rourke
10 months ago
We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!
Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!
Chad Linge
5 months ago
I have been absolutely blown away from the service that Eric gave me regarding an issue I was having with my spa. He not only returned my email after hours with a phone call he stuck with me untill he got through my issue without even having to come out. Eric was extremely polite and helpful and definitely set the bar with his knowledge and professionalism. Again the service from Arctic Spa Duncan was top notch.
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that Eric provided such exceptional support. Taking the time to follow up after hours and staying committed to resolving your issue remotely really speaks to his dedication, and we’re glad his knowledge and professionalism made such a strong impression. Your kind words mean a lot to our team at Arctic Spas Duncan. We truly appreciate your support and are always here if you need anything in the future!
Michelle Gilbertson
7 months ago
Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.
Response from the owner:Thanks so much for the 5 stars! We’re really glad to hear Eric and Duncan took great care of you and made sure all your questions were answered. We appreciate you choosing us and hope you enjoy your spa for many years to come!
kevin green
1 week ago
Duncan was fast, effective and very professional. I’ve been getting great service here for years.
Response from the owner:Thank you, Kevin, for the great review! We really appreciate your continued support over the years. We’re glad Duncan was able to get everything taken care of quickly and professionally. We’ll be sure to pass along your kind words to him, and we look forward to helping you again in the future!
Christine-Rob Diett
9 months ago
Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs
Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!
Jay Fiddick
11 months ago
A very knowledgeable, helpful and pleasant person. Good job
Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!
Kathryn Babiski
2 weeks ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
Sue Pollard
11 months ago
Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.
Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!
Caroline Dalton
6 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
Greg B
2 weeks ago
These folks are always super helpful. Jenny was today as usual.
Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!
Ida Ferguson
1 week ago
I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.
Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!
Glori Meldrum
11 months ago
We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.
Response from the owner:Thank you for the 5 stars! We are so glad to hear you are loving your spa and that you had a great experience with us. Happy Tubbing!
P polet1
2 weeks ago
I found Arctic Spa Victoria to be a great place for products and services for my Arctic Spa Cub. I got everything I needed for replacement of spa water and Jenny was very helpful in advising me as to what I needed to properly maintain my spa water. Thank you Jenny!
Peter
Response from the owner:Thank you, Peter, for the wonderful review! We’re so glad to hear that Jenny was able to help you find everything you needed and provide some helpful guidance for maintaining your Arctic Spa Cub. We’ll be sure to pass along your kind words to her. We really appreciate your business and look forward to helping you keep your spa running beautifully!
Sandra & Bruno Moffat-Cocorocchio
1 year ago
Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!
Response from the owner:Thank you for the excellent feedback, we agree Goran is an absolute expert! Sometimes it can be tricky to get Spaboy dialed in just right, so we are happy he was able to help you. Happy Tubbing!
cherie Christopher
1 year ago
We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher
Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!
Shirley Command
12 months ago
Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.
Response from the owner:Thank you for the great review, Shirley! We’re so glad Marc, Matthew, and our delivery team helped make your experience smooth and enjoyable. Welcome to the Arctic Spas family. Let us know if you need anything at all. Happy tubbing!
Gordon Bell
10 months ago
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!
Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
Arthur Lander
7 months ago
We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place.
Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us.
Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great.
A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear about your experience and truly appreciate your flexibility and teamwork on delivery day.
Paul will be especially grateful for the shoutout. He takes a lot of pride in his work, and it’s great to hear that his dedication, patience, and follow-through made such a positive impression—especially going the extra mile to ensure everything was completed the same day. We’ll also be sure to pass along your kind words to Goran for taking the time to walk your wife through the programming and features, as well as to Sabrina, Caroline, Jenny, Marc, and Duncan for helping guide you to the perfect spa choice.
We’re so happy you’re enjoying your Arctic Spa Cub and that the entire team could make the experience a great one from start to finish. Welcome to the Arctic Spas family, and please don’t hesitate to reach out if you ever need anything!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
