Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 594 reviews

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Christine-Rob Diett

8 months ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

Dominique Trischuk

5 months ago

Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.

Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Arctic Spa. Jenny will be so happy to hear your feedback. We take great pride in helping customers find the right solution, and we’re glad she could make the process easy and enjoyable. We really appreciate you choosing us and look forward to helping you again anytime you need us! Happy Tubbing!

Bryan Senft

1 year ago

We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you

Response from the owner:Thank you Bryan for taking the time to leave some positive feedback for our team, we will share your praise with them and of course we will always be there for you if you any help or advice. Happy Tubbing!

Rick Benjamin

10 months ago

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!

Marianna Golubenko

1 year ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

Lincoln Foerster

4 months ago

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!

kevin corkum

1 month ago

Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!

Response from the owner:Thank you for taking the time to leave us a review, Kevin! We are so glad that Eric was able to fix your hot tub issue so that you can get back to enjoying your spa. Happy Tubbing!

Mark Jackson

5 months ago

We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.

Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us. We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback. Thank you for being part of the Arctic Spas family!

cherie Christopher

1 year ago

We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher

Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!

Drew Barnes

3 months ago

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!

David Wietzes

8 months ago

Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!

Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!

james burns

6 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

N Bishop

11 months ago

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!

Gillian J

1 year ago

Our service tech Eric was so helpful and courteous. Sabrina was very helpful in the sale and after service. Thankyou Arctic Spas!

Response from the owner:Thanks for taking the time to leave us some positive feedback. We will be sharing your review with our team. Happy Tubbing!

Norm Stretch

12 months ago

The service technician Eric did an amazing job with the set up and walking me through the operation.

Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!

Bob Restall

10 months ago

John was very helpful with advice on appropriate chemicals for our hot tub. Saved us cost and provided a better routine for keeping the tub balanced.

Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!

WestCoaster

1 year ago

Eric came out to solve a non-working pump problem and I was fully expecting a big bill to replace it. He quickly diagnosed a capacitor had failed and replaced that instead. No fuss, no mess and gone in 60 seconds! Fastest tech in the west!

Response from the owner:Thanks so much for the great review! We're glad Eric was able to quickly diagnose the issue and save you from a bigger repair. “Fastest tech in the West” made our day—we’ll be sure to share that with him! Happy Tubbing!

David Spencer

11 months ago

Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa. Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.

Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!

Donald Rose

7 months ago

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!

Andrea Rudy

1 year ago

Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.

Response from the owner:Thank you Andrea for the positive feedback. Sabrina is very good at helping people find the perfect hot tub for them! Happy Tubbing!

Alex Lo

11 months ago

Great customer service, Eric is very knowledgable about our old hot tub.

Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!

Darren and Mike

3 months ago

I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!

Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us. It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love. We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you. Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!

Jurgen Duewel

1 year ago

Goran Jandric provided excellent service.

Response from the owner:Thank you Jurgen for taking the time to post a positive review. We will share your comments with Goran. Happy Tubbing!

K Bal

5 months ago

We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day! Delivery and set up from Paul & Duncan were wonderful. Great guys for sure. We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond! The Baldwin's

Response from the owner:Thank you so much for taking the time to share such a thoughtful review! We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words. It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them. Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!

Greg Johnson

10 months ago

Jen was fantastic and very knowledgeable, great service

Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!