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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
s janssen
6 months ago
Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.
Response from the owner:Thank you so much for your kind review! We’re so glad Eric was able to find a cost-effective solution and get your hot tub up and running again. It’s always our goal to explore repair options first and help our customers save money whenever possible.
We truly appreciate your trust in us and hope you enjoy many more relaxing soaks! Happy Tubbing!
Sandra Lasenby
1 year ago
We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner.
The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.
Response from the owner:Thank you so much for your recommendation! We’re thrilled to hear that you had such a smooth experience from start to finish. Sabrina, Paul, and Goran will be so happy to know their efforts made a difference. We hope you enjoy every soak in your new hot tub! Happy Tubbing!
Robert Sharman
6 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
John Petrovich
2 months ago
Eric, the service tech is awesome! He is knowledgeable, friendly, helpful, and always available to help.
Response from the owner:Thank you for taking the time to leave us a review! We are happy that Eric was able to help. He’s a great addition to the team. Cheers!
Bradley Hand
3 months ago
An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.
Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!
Ťrevor McCaffrey
3 months ago
Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!
Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!
Gord Marshall
3 months ago
I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.
Response from the owner:Thanks for taking the time to leave a review Gord. It really makes our day to hear that be of our team was able to help you out with some good service and advice! We agree with you: Ryan is a champ! Happy Tubbing!
Asya Ivanov
5 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Michelle Gilbertson
8 months ago
Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.
Response from the owner:Thanks so much for the 5 stars! We’re really glad to hear Eric and Duncan took great care of you and made sure all your questions were answered. We appreciate you choosing us and hope you enjoy your spa for many years to come!
Cathy Schneider
1 year ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
Bob Restall
1 year ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Darren and Mike
6 months ago
I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!
Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us.
It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love.
We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you.
Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!
N Deshaw
5 months ago
If our family could give this incredible team 10 stars we would! Our first visit to Arctic Spa in Victoria, we met Jenny, extremely knowledgeable, so helpful, able to answer all our questions and really just the nicest person! Delivery & set up - another great experience. Paul and his incredible crew arrived - all hands on deck given the size of this spa - each member knew what to do - they made sure everything was perfect. Arctic Spa technician Duncan then provided us with a valuable tutorial session - ensuring we knew how to use our spa properly and maintain it.
Seriously, EVERYONE knows their stuff. Thank you so much Paul, Jenny, Eric, Duncan and Charles! We LOVE our Arctic Spa & will always recommend this GREAT company to our friends, family and to you too!
Response from the owner:Thank you so much for this incredibly thoughtful review. It truly means a lot to our whole team.
We’re so happy to hear that your experience was positive from start to finish. Jenny will be thrilled to hear your kind words. She genuinely loves helping customers find the right spa and making the process easy and enjoyable. We’re also glad the delivery and setup of your Tundra and Covana went smoothly. Paul, Charles, Eric, and the crew work hard to make every install seamless, especially on larger deliveries like yours.
Duncan will appreciate the shoutout as well. We know how important it is to feel confident using and caring for your spa, so we’re happy the Spa School was helpful.
Most of all, thank you for trusting us with such an exciting addition to your home. Hearing that you love your Arctic Spa and would recommend us to your friends and family is the highest compliment we could receive.
Enjoy your new spa and many relaxing years ahead from all of us here at Arctic Spas!
Frank Field
5 months ago
Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.
Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!
Mike Warhurst
1 year ago
Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening.
Thank you very much, Mike.
Response from the owner:Thank you, Mike! We’re so glad Jenny was able to catch you in time and get you everything you needed for your salt water change. We’ll be sure to share your kind words with her. Happy Tubbing!
Angela Betz
7 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
Jacquelene Seigel
11 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Donald Rose
9 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Glori Meldrum
1 year ago
We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.
Response from the owner:Thank you for the 5 stars! We are so glad to hear you are loving your spa and that you had a great experience with us. Happy Tubbing!
David Wietzes
11 months ago
Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!
Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!
N Bishop
1 year ago
Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers
Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!
Dan O'Rourke
1 year ago
We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!
Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!
Jonathan
2 months ago
I was very satisfied with my service call.
Eric Was extremely informative and patient with all my questions.
Response from the owner:Thank you, Jonathan, for taking the time to share your experience! We’re glad to hear you were so satisfied with your service call and that Eric took the time to answer all your questions and explain everything thoroughly. We really appreciate your feedback and will be sure to pass your kind words along to Eric!
kevin green
2 months ago
Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.
Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!
Catherine Clark
1 year ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
