Eric the service technician was very personable and generous in sharing his knowledge. I highly recommend.

Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.

These guys were awesome professional and efficient Eric Adsen was above and beyond with information and help definitely would recommend them for product and installation

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed. Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!

We purchased our Spa seven years ago and I recently needed immediate service on it as I run an Airbnb and our guests book with us, knowing we have a saltwater spa. Everyone from Monica in the Crofton office to the service team Duncan And Lydia, all were amazing getting the job booked getting all the parts together and making sure it was up and running for my guest family checking in tomorrow from Switzerland! Thank you so much again for all your help and taking some stress off a hot tub owner!!!

I recently purchased an Arctic Spa tub, installed on Nov. 12. While the sales experience was average, the exceptional follow-up service far exceeded my expectations. Tania and Goran provided outstanding support, with Goran demonstrating remarkable expertise and dedication. He quickly identified and resolved a manufacturing defect in the waterline. His ability to break down complex problems and communicate effectively made me feel valued and confident as a customer. Another issue involved unreliable internet connectivity for the SpaBoy App. Once again, Tania and Goran went above and beyond, recommending and installing the Ethernet over Power solution, which has worked flawlessly since installation. Tania’s support throughout the process was equally exceptional, ensuring all my concerns were addressed. I highly recommend their service—thank you, Tania and Goran, for making this a seamless and stress-free experience!

Needed a service call for our all weather pool. As scheduled, up comes Eric Aasen, Red Bull in hand. He was a great listener and then got right to work (in the rain). Eric fixed all of my issues and then checked everything two or three times just to be sure all was well. Eric is a great representative for Arctic Spas Duncan and in the future I will request his service by name. Thank you Eric. Have one on me.

I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out. I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home! Thank you, my Canadian friends—especially Sabrina—for the exceptional service!

We had technician Goran Jandric come to our house to fix a problem we were having with the Arctic spa app. He was very professional and very experienced and on time. He did some troubleshooting and knew exactly what the problem was. Changed an electronic part. I had to re-register my spa on the app and now it works fine. I am an advocate of Arctic spas and would highly recommend them if you are looking for a spa especially on Vancouver island. Very pleased.

I was very satisfied with my service call. Eric Was extremely informative and patient with all my questions.

Eric came and delivered our new Spa. It looks great and he helped locate the tub where it works best for us. Highly recommend Arctic Spas and Eric!

Love our Ellesmere tub, really comfortable and easy to maintain. Good service from Jenny at Arctic Spas Victoria as well, they are knowledgeable and answers our questions easily.

We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!

We purchased the Summit salt water hot tub from Arctic Spa on Quadra. Andrew was amazing!! I have issues with my skin and could never enjoy using a hot tub until trying a salt water one at Arctic Spa. My skin has never felt better and not dealing with chemicals is fantastic. I would highly recommend talking to Andrew and finding your perfect match!!

Excellent tubs, Jenny and Caroline are awesome!

My wife and I recently purchased an “Arctic Fox” Spa from the good people at Arctic Spa Duncan. We couldn’t be happier with how everything has turned out, from the quality of the product, to the great level of service we received from their friendly and helpful staff. The level of support during the final setup following the installation has been nothing short of exceptional. We worked directly with Richard and Steve from the Crofton store location, which goes by name Aquafun Spa & Pool. This location is a service and distribution partner to the Duncan location. We would recommend the services provided by this partnership, for everything from Spa acquisition to the end operation of your Spa. Once our Spa setup was complete, we took a sample of our water to “Steve” in Crofton, where he generated a detailed water analysis within minutes. This provided a very detailed outlined on how to treat our water. Everything we needed was supplies in-store and at a very reasonable price. The Spa we chose including the saltwater option, using the Onzen water treatment system. This system is well worth every penny! It is very gentle on your skin and doesn’t leaving you smelling like you were bathing in Chlorine. Its also a lot easier on you clothes and towels. The power of the Spa jets is absolutely phenomenal! My wife’s favourite is the foot message. 🙂 Where I enjoys the 6 powerful back massage jets to work out the knots and stress. Our teen-kids have been enjoying the Spa as much if not more than we have! More “quality family time” has been an unexpected and wonderful spin off benefit! Overall, the Spa itself has a very pleasing aesthetic, with its clean lines and warm Cedar finish. It is a fantastic addition to our home and we look forward to many more evenings under the moon in our new Spa. Again, we couldn’t be happier with our decision to go with ArcticSpa. We would without hesitation recommend this company to family and friends alike. If you’re on the fence about it, do it! You won’t regret it.

Great service! Very knowledgable.

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.