Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.

Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!

My wife and I recently purchased an “Arctic Fox” Spa from the good people at Arctic Spa Duncan. We couldn’t be happier with how everything has turned out, from the quality of the product, to the great level of service we received from their friendly and helpful staff. The level of support during the final setup following the installation has been nothing short of exceptional. We worked directly with Richard and Steve from the Crofton store location, which goes by name Aquafun Spa & Pool. This location is a service and distribution partner to the Duncan location. We would recommend the services provided by this partnership, for everything from Spa acquisition to the end operation of your Spa. Once our Spa setup was complete, we took a sample of our water to “Steve” in Crofton, where he generated a detailed water analysis within minutes. This provided a very detailed outlined on how to treat our water. Everything we needed was supplies in-store and at a very reasonable price. The Spa we chose including the saltwater option, using the Onzen water treatment system. This system is well worth every penny! It is very gentle on your skin and doesn’t leaving you smelling like you were bathing in Chlorine. Its also a lot easier on you clothes and towels. The power of the Spa jets is absolutely phenomenal! My wife’s favourite is the foot message. 🙂 Where I enjoys the 6 powerful back massage jets to work out the knots and stress. Our teen-kids have been enjoying the Spa as much if not more than we have! More “quality family time” has been an unexpected and wonderful spin off benefit! Overall, the Spa itself has a very pleasing aesthetic, with its clean lines and warm Cedar finish. It is a fantastic addition to our home and we look forward to many more evenings under the moon in our new Spa. Again, we couldn’t be happier with our decision to go with ArcticSpa. We would without hesitation recommend this company to family and friends alike. If you’re on the fence about it, do it! You won’t regret it.

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.

Goran and the team did a fabulous job installing our new spa at Lake Cowichan and setting up the app. The team was very professional, experienced and helpful. We’d definitely recommend Arctic Spa Duncan to our friends and family.

The team at Arctic Spas in Duncan is so good! We've had our Eagle Spa for a few years now. Mark is always happy to answer my questions in the showroom. Tania was reassuring and helpful when I placed my first service call recently, and Eric was just here checking on things. The issue was minor, easily remedied, and Eric was friendly, professional and informative. Thank you all 🙂

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!

Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!

I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.

Great service call from Eric Aasen. Friendly, efficient, knowledgeable, and great service! He also went the extra mile and answered all my questions. Thankyou Eric! Tom Jones, Nov 29/24

We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place. Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us. Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great. A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!

I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

Marc is very knowledgeable and a great help. We've been working with him for 5 years.

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.

We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.

Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!

Be Well 912 Party J72 - 6 seat Our service was exceptional. Everyone that we interacted with were friendly and very knowledgeable. Our tech Eric and Delivery Driver Paul were prompt, curtious and respectful of the surroundings. Instructions for maintenance and use were explained in simple terms making it less overwhelming. I would definitely recommend Artic Spa Duncan for your spa needs. Thk U Eric

We purchased our Spa seven years ago and I recently needed immediate service on it as I run an Airbnb and our guests book with us, knowing we have a saltwater spa. Everyone from Monica in the Crofton office to the service team Duncan And Lydia, all were amazing getting the job booked getting all the parts together and making sure it was up and running for my guest family checking in tomorrow from Switzerland! Thank you so much again for all your help and taking some stress off a hot tub owner!!!

Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.