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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Claire Long
1 year ago
We are very happy with our Arctic Spa. Caroline has provided exceptional customer service following our purchase. I recently called for assistance and after calling her extension at the business number she let me know she was in the UK. Even though it was after 8pm UK time, she still logged in to her laptop to check the statistics of our tub and provided advice over the phone. Always happy to provide help, no matter what! Thanks to the team for the help so far.
Response from the owner:Thank you for the post Claire. Caroline regularly goes above and beyond to help our customers, so we are grateful she is one of you team leaders and that she was able to help you out. We will be sure to share your comments with her and the rest of our team. Happy Tubbing!
Heather Rasmussen
8 months ago
Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!
Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!
Rick Benjamin
11 months ago
Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.
Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!
Brayden
8 months ago
Bought our tundra in August 2025 and had a wonderful experience with Rebecca. The tub has been amazing - we use it more than we thought! Maintenance is easy with the spa boy system (it handles pH and chlorine for us).
Just went in to replace the filters and buy some test strips. Jenny helped me out and recommended the hybrid filters. Swap put was a breeze.
Can't say enough good things about our Tundra - have loved having it.
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear how much you’re loving your Tundra and that it’s become such a big part of your routine. We’ll be sure to pass along your kind words. Enjoy the new hybrid filters and many more relaxing soaks ahead. Happy Tubbing!
Bob Restall
11 months ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Trevor Beals
8 months ago
I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!
Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!
Gary Meldrum Music
9 months ago
THANK YOU! Seamless the whole way through! We are grateful to John K. and his team. We've been wanting a spa for a few years, and we made the right decision. Our options we explained to us, we did our research, and John K. gave us all of the right answers, and followed through right until the end. We're enjoying our spa every single day, and could not ask for more from Arctic Spas. Highly recommended! We were so thrilled with the experience, we're now talking to them about getting a sauna....
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that John and the team made your experience so smooth from start to finish. It’s great to know you’re loving your spa every day, and we truly appreciate the recommendation. We’d be happy to help you explore saunas whenever you’re ready. Happy Tubbing!
Sandra & Bruno Moffat-Cocorocchio
1 year ago
Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!
Response from the owner:Thank you for the excellent feedback, we agree Goran is an absolute expert! Sometimes it can be tricky to get Spaboy dialed in just right, so we are happy he was able to help you. Happy Tubbing!
John Petrovich
5 days ago
Eric, the service tech is awesome! He is knowledgeable, friendly, helpful, and always available to help.
Response from the owner:Thank you for taking the time to leave us a review! We are happy that Eric was able to help. He’s a great addition to the team. Cheers!
tim magdaleno
2 weeks ago
Got a new Spa installed today and Paul and Duncan were great. Both profession and did a fantastic job. Thank you both !
Response from the owner:Thank you Tim! Sabrina is truly who you want as a Smartfriend if you need help with your hot tub or if you have questions about buying one. Thanks for taking the time to praise her hard work. At ASVI, we endeavour to educate our customers, so they can really enjoy their hot tub and use it often with confidence. Happy Tubbing!
Fred Jones
11 months ago
Stopped by arctic spa, Victoria to pu some filters, got a new type of filter and the lowdown on what’s coming next. Also got excellent info and advice on my spa electrode status.
Thank you Caroline
Paul
Response from the owner:Thanks Paul and Andrea for taking the time to leave a review and for your praise of Tamaris. She is pretty new to ASVI, but she is very knowledgeable and helpful. We are happy that she was able to help you out so you can enjoy your spa again, Happy Tubbing!
Caroline Dalton
6 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
nelly dnallom
8 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Lori L. Begg
1 year ago
I have been struggling with skin rashes from my Summit Spa Boy with peak ozone so I went on a hunt for some answers. That led me to finding John Keirstead on the Arctic Spa Owners FB page who has been the number one person I trust from this point forward. He has experience with sensitive skin issues caused by spa chemicals and has graciously educated me on how to fix this, even though I’m not his customer and have never bought anything from his store (I live in Alberta). I am forever grateful to be using my spa to its full potential without using the chemicals that were triggering my skin issues. This hot tub set up turns out to be fairly easy and we were overthinking everything. He said that ozone is my friend and now I’m understanding the magic of the spa boy salt spa with ozone 👏🏻👏🏻👏🏻
I was nearly thinking of selling my spa until I found him. Thank you John for you expertise and willingness to help an Arctic Spa owner fall back in love with her hot tub 💕
Response from the owner:Thank you so much for taking the time to share your experience! We're thrilled to hear that John was able to help you troubleshoot your Summit Spa Boy system and guide you toward a solution that works for your sensitive skin. It's a great reminder of how powerful and effective the Spa Boy and ozone system can be when properly understood. Your story is exactly why we’re so passionate about educating and supporting spa owners—whether they live nearby or across the country. We're so glad you're now able to enjoy your spa to its full potential again. We'll be sure to pass along your kind words to John. Happy Tubbing!
Nick Kerridge
12 months ago
I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!
Response from the owner:Thank you for the 5 stars! We’re glad Jennifer could help with your filters and chat about cold tubs. We look forward to helping you again soon!
Emmanuel Bourque
1 month ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Ťrevor McCaffrey
4 weeks ago
Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!
Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!
Trakeith
1 year ago
We purchased our spa in 2019. It was a big choice, but SO WORTH!!! The water is SO easy to maintain. With tubs we had in the past I would be changing water every couple of months due to in balanced water. The Spa boy system makes it beyond easy to maintain your water. I would never choose a different spa again. Well worth the investment.
Response from the owner:Thank you Trakeith for your positive comments. We are glad that you are enjoying the ease of maintenance that SpaBoy provides. Anyone in particular stand out in our organization that made your experience exceptional? Happy Tubbing!
Matthew Vaulkhard
3 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa.
We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special.
The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for.
Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Andrea Rudy
1 year ago
Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.
Response from the owner:Thank you Andrea for the positive feedback. Sabrina is very good at helping people find the perfect hot tub for them! Happy Tubbing!
Christine-Rob Diett
9 months ago
Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs
Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!
Hilda B
10 months ago
Great service from Goran and Duncan on our hot tub installation!!
Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!
Drew Barnes
4 months ago
We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !
Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!
james burns
7 months ago
Excellent and friendly advice as always! Great store!
Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!
Mark Wolski
1 week ago
Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.
Response from the owner:Thank you for the great review! We’re glad Eric and Lydia were able to get to the bottom of the issue and take care of it for you. We really appreciate your kind words and are happy you’re back up and running!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
