Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 641 reviews

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Mary Kagan

2 months ago

I have been a longtime customer, and love my hot tub. I was recently in twice with the sales associate Jenny helping me both times. She was exceptional in her service, and even reminded me about a promotion that helped save me a significant amount of money. Thank you, Jenny!

Response from the owner:Thank you so much for the wonderful review, Mary! We truly appreciate your continued support as a longtime customer and are so glad to hear you’re still loving your hot tub. It’s great to hear that Jenny was able to help you on both of your visits and even make sure you didn’t miss a promotion that saved you money. We’ll be sure to pass your kind words along to Jenny. Thank you again for choosing us and for being such a valued customer!

Caroline Dalton

8 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Daphna Gelbart

2 months ago

Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!

Response from the owner:Thank you, Daphna, for the wonderful review! We’re so glad Jenny has been able to help you with your spa startup and water chemistry questions. Providing clear, knowledgeable guidance to help our customers feel confident caring for their spa is something we really value. We’ll be sure to pass along your kind words to Jenny! Happy Tubbing!

Trish Rawsthorne

1 year ago

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Response from the owner:Thank you for sharing your experience! We’re so glad to hear that John and the Arctic Spas team were able to get your Ocean Swim Spa back up and running. We are happy to know everything is working perfectly again. Happy Tubbing!

Wayne Fatt

4 years ago

Ryan did an awesome job with the install , very knowledgeable and helpful. 1 year later Ryan was back to service the spa again an amazing job.

Response from the owner:Thanks Wayne for the positive review! Glad that you were happy with the work Ryan did, he is a champ! Happy Tubbing!

Bryan Clark

1 year ago

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Jenny was able to help get your salt cell issue sorted out. She’s one of the newest members of our Victoria team and has already been making a great impression with her resourcefulness and dedication to customer care. We’ll be sure to share your kind words with her. Happy Tubbing!

Greg B

3 months ago

These folks are always super helpful. Jenny was today as usual.

Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!

Katie Cummer

3 years ago

We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!

Response from the owner:Thanks for the positive review . So happy that Ryan was able to help you out remotely and get you the part you needed! Happy Tubbing!

scott walker

4 days ago

Great knowledge and great service from Marc at the Duncan location.I also had Eric out to go over start up and couldn’t be happier with the service very professional and thorough. Would definitely have him out again

Response from the owner:Thank you, Scott, for the great review! We’re happy to hear Marc provided such knowledgeable and helpful service during your visit to our Duncan location. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to Marc!

Bjorn Flemming

3 months ago

Duncan and Lydia did amazing work! Saved me money on my high limit probe that didn’t have to be replaced. Excellent service.

Response from the owner:Bjorn, thank you for taking the time to leave us a review. We are so glad that our team could fix your issue and save you money! Happy Tubbing!

Dr. Sue Brown

1 year ago

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

Response from the owner:Thank you for taking the time to leave us a review, Sue! We're thrilled to hear that you had such a positive experience with Megan. Her attention to detail and caring assistance truly make her an asset to the Arctic Spas team. We appreciate your recommendation and hope to serve you again in the future!

Sue Pollard

1 year ago

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!

Bradley Hand

3 months ago

An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.

Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!

Dan O'Rourke

1 year ago

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!

Jonathan

2 months ago

I was very satisfied with my service call. Eric Was extremely informative and patient with all my questions.

Response from the owner:Thank you, Jonathan, for taking the time to share your experience! We’re glad to hear you were so satisfied with your service call and that Eric took the time to answer all your questions and explain everything thoroughly. We really appreciate your feedback and will be sure to pass your kind words along to Eric!

Rick Benjamin

1 year ago

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!

Lincoln Foerster

7 months ago

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!

Nicole Crescenzi

2 years ago

Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.

Response from the owner:What a wonderful review Nicole. Nothing makes our team better than hearing positive feedback from the customers we serve. Happy Tubbing!

steve tribe

2 months ago

Highly recommend Arctic Spas for both quality hot tubs and exceptional service. Had my 3-year water change and full service this week and once again was very impressed by Arctic Spas. The Spa Technician, Eric arrived on time and did a very thorough job servicing my spa and changing the water. He kept me informed throughout, was very professional and courteous, and took the time to educate me on my hot tub and how to continue upkeeping the hot tub and the water. Would not hesitate to use Arctic Spas again for my next 3-year service and water change.

Response from the owner:Thank you, Steve, for the wonderful review! We’re so glad to hear Eric provided such thorough and professional service during your three year water change and full spa service. It’s great to know he kept you informed throughout and took the time to explain the maintenance and water care so you feel confident looking after your hot tub. We really appreciate your continued trust in Arctic Spas and your recommendation. We’ll be sure to pass your kind words along to Eric!

Arlene Paton

3 months ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

Donald Rose

10 months ago

January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.

Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!

MaryAnna

1 year ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

N Bishop

1 year ago

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!

kevin green

3 months ago

Duncan was fast, effective and very professional. I’ve been getting great service here for years.

Response from the owner:Thank you, Kevin, for the great review! We really appreciate your continued support over the years. We’re glad Duncan was able to get everything taken care of quickly and professionally. We’ll be sure to pass along your kind words to him, and we look forward to helping you again in the future!

Laure Hartwig-Clay

2 years ago

We purchased the Summit salt water hot tub from Arctic Spa on Quadra. Andrew was amazing!! I have issues with my skin and could never enjoy using a hot tub until trying a salt water one at Arctic Spa. My skin has never felt better and not dealing with chemicals is fantastic. I would highly recommend talking to Andrew and finding your perfect match!!

Response from the owner:Thanks for taking the time to post your feedback Laure. Using saline based sanitation has been a real game changer for many people who previously could not use a hot tub due the chemicals and sensitive skin. Sounds like Andrew was truly your Smartfriend, Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!