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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Adrian Hannam
1 year ago
Paul and Matt delivered our first hot tub a few days ago. I was so impressed with their ability to manage the fitment of the tub how we wanted on our property, and both their knowledge and guidance with the systems involved. These tubs are obviously well made and efficient, but their quality components and layout offers ease of inspection and maintenance. The tub has quickly become a beloved part of our existence, and we are sleeping better after our sessions. Thanks Arctic Spas!
Response from the owner:Thank you for the review, Adrian! We are so glad to hear that your new spa is already becoming a valuable part of your routine. Paul and Matt are experts at spa deliveries and will be happy to hear you were pleased with their service. Thanks again for choosing Arctic. Happy Tubbing!
Sue Pollard
1 year ago
Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.
Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!
Bob Restall
1 year ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
nancy turnell
2 months ago
We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Sabrina was able to help you with your hot tub water chemistry and make you feel welcome in the store. Taking the time to explain water care and hot tub maintenance in an easy-to-understand way is so important, and we’re glad her knowledge and guidance helped you feel more confident.
We’re also happy to hear you enjoyed learning about the different hot tub filtration systems in our showroom. We love the new PolarPro filters! We’ll be sure to pass your kind words along to Sabrina. Thank you again for choosing us!
Mark Wolski
2 months ago
Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.
Response from the owner:Thank you for the great review! We’re glad Eric and Lydia were able to get to the bottom of the issue and take care of it for you. We really appreciate your kind words and are happy you’re back up and running!
Fred Jones
1 year ago
Stopped by arctic spa, Victoria to pu some filters, got a new type of filter and the lowdown on what’s coming next. Also got excellent info and advice on my spa electrode status.
Thank you Caroline
Paul
Response from the owner:Thanks Paul and Andrea for taking the time to leave a review and for your praise of Tamaris. She is pretty new to ASVI, but she is very knowledgeable and helpful. We are happy that she was able to help you out so you can enjoy your spa again, Happy Tubbing!
Emmanuel Bourque
3 months ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Corri Peter
6 months ago
Eric was very friendly and knowledgeable. Service call was a good experience 😊
Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!
Rochelle Rochelle
1 year ago
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.
Response from the owner:Thanks for taking the time to leave a review Rochelle! So glad that Sabrina was able to help you out!
Heather Rasmussen
10 months ago
Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!
Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!
Bob Musselwhite
8 months ago
We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.
Response from the owner:Thank you so much for taking the time to leave us a review.
One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you.
We hope to see you again soon. Happy tubbing!
Kathryn Babiski
2 months ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
Jim Auringer
1 year ago
Huge thanks to Sabrina from arctic spas in Parksville for connecting me with Devon from aquafun pool & spa who provided help and guidance that enabled me to complete repairs on my own to the heater and eco pack on my cub prestige spa. Arctic spas have always provided excellent service and is by far the best hot tub I have ever owned and I have owned many different tubs over the past 40 years. The arctic salt water spas with spa boy kit is the only hot tub I would recommend!
Response from the owner:Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Sabrina and Devin were able to support you in getting your spa back up and running. It's always our goal to empower our customers with the right guidance and service, and we’re glad that came through for you. We’re especially honoured by your recommendation—coming from someone with decades of hot tub experience, that means the world to us. Happy Tubbing!
Daphna Gelbart
2 months ago
Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!
Response from the owner:Thank you, Daphna, for the wonderful review! We’re so glad Jenny has been able to help you with your spa startup and water chemistry questions. Providing clear, knowledgeable guidance to help our customers feel confident caring for their spa is something we really value. We’ll be sure to pass along your kind words to Jenny! Happy Tubbing!
Ross Sands
1 year ago
We have been using this company for over 10 years and the service is great. Kyler was incredible.
Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!
P&L Hurst
12 months ago
We have had our Wolverine since 2019 and we love it!
We recently needed to schedule a diagnostic service call as a result of complications from a power outage.
Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue.
Thank you for your excellent support and service!
Response from the owner:Thank you so much for sharing this! We’re thrilled to hear how much you’re still loving your Wolverine after all these years. We really appreciate you trusting us to help when that power outage caused issues. Eric will be so happy to hear your feedback, he’s fantastic. Thank you again for taking the time to leave such a thoughtful review, and for choosing Arctic Spas. Happy Tubbing!
Jordan McCallum
9 months ago
We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.
Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!
Clay Jungle
2 months ago
We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!
Response from the owner:Thanks for taking the time to leave us a review, Clay. We’re glad Duncan was able to get to the bottom of the SpaBoy issue and make sure everything was working properly. We’ll be sure to pass along your kind words to him. Happy Tubbing!
Kara Cole
2 months ago
Great service! Very knowledgable.
Response from the owner:Thank you, Kara! We really appreciate you taking the time to share your feedback. We’re glad you had such a positive experience and found our team knowledgeable and helpful. We look forward to helping you again in the future!
Catherine Clark
1 year ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
Robert Sharman
6 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
Marianna Golubenko
1 year ago
Amazing experience!
This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!
Hilda B
12 months ago
Great service from Goran and Duncan on our hot tub installation!!
Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!
Gemma Finn
11 months ago
From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.
Response from the owner:Thank you so much for your wonderful review. We are thrilled to hear that Sabrina, Paul and Duncan helped make your experience such a great one. We truly appreciate you choosing us and we hope you enjoy your spa for years to come. Happy Tubbing!
kevin green
2 months ago
Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.
Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
