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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Donald Rose
10 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
John Nursall
3 years ago
Eric Aasen serviced and gave us a good orientation today for an Arctic Spa we've inherited with a new house purchase. In short... Aasen was awesome!
Response from the owner:Thanks for the positive comments John! Awesome Aasen sounds like a hot tub superhero! Enjoy your inheritance…Happy Tubbing!
Jarren Morris
4 years ago
Paul, Eric, and Alex did an excellent job delivering and installing our Custom Series Yukon tub. It was positioned exactly as I wanted. Our electrician had two of the wire connections backwards beforehand which caused a fuse to blow on the motherboard of the tub when it was hooked up. Luckily, I was able to get the electrician over within 15 minutes, and in that time, Eric drove up to the Arctic Spas Parksville location to pick up a new fuse. For a few minutes, I thought we would be waiting a week to enjoy our tub but everything worked out great! Eric was very helpful in explaining the periodic maintenance, the initial and recurring chemistry balancing, and any other various questions I had. Thanks guys.
Response from the owner:Thanks for the positive review Jarren! We will let the fellas know that you were happy with the outcome. Happy Tubbing!
Katherine Bouchard
3 years ago
Eric and Paul were amazing with our spa set up. They gave great service and answered all our questions. I would definitely recommend them!
Response from the owner:Thanks for the positive feedback, we will let Eric and Paul know you were happy with their service…Happy Tubbing!
JoAnn Gillespie
4 years ago
We’ve just had our new hot tub delivered and set up by Eric and Paul. They were friendly, professional, innovative and flexible in figuring out how to safely get the spa into our backyard and on to the cement pad.
They also spent great time helping us figure out the best positioning for the spa. It wasn’t rushed at all.
Paul did an excellent and thorough job cleaning up and taking away all the packaging debris.
Eric took great time and attention showing us what to look for testing the PH and Alkaline of the water, and how to adjust things when necessary. Thankfully, he also left a laminated ‘cheat sheet’ so we could refer to it later.
There was a lot of info to remember!
A great experience with the delivery and set up, thanks to Eric and Paul.
Response from the owner:Thanks JoAnn for the positive feedback…we will let Paul and Eric know that you were happy with the experience! Let us know if you need anything at all, in the meantime, “Happy Tubbing!”
Greg B
4 years ago
Yup. Worth it. Thanks Caroline, Marc, Paul and Eric. My family loves our Yukon! Thanks for all you help as I planned the deck build and setup. Quite a job, but now all I have to do is sit and overheat.
Response from the owner:So happy you are happy Gregory! Thanks for taking the time to leave a positive review and for noting those who stood out to you on our team, we appreciate the feedback and will make sure to let the team know you were happy with the service they provided. Happy Tubbing, in that Yukon! Great Photos by the way and an amazing deck!
Natalie Barnes
10 months ago
Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!
Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!
Stephen Michaluk
7 years ago
John Keirstead invited me and the kids into the ''Ocean" over at Arctic Spas in Duncan. What an amazing experience, the Ocean swim spa is gorgeous. We are lifetime hot tubbers, and I've never felt this good in a tub, or coming out of one. I really wanted to experience the Spaboy automated saltwater purification system. This system creates free chlorine from normal table salt in the water!! I was literally bathing in a medical grade saline solution! No chloramines eating up my skin, getting all scratchy, and making my eyes itchy, and NO CHLORINE SMELL!! It was so gentle on the kids skin, they weren't thinking 'shower' as soon as they got out! We're looking to upgrade our spa in the next year or so... But in the interim, we'll be upgrading our water to Saltron water. It's like bathing in silk! John understands the biochemical underpinnings of purifying water without all those usual chemicals. His knowledge and explanations on how this system works makes me feel SAFE. I can hardly wait to enjoy a whole new level of hydrotherapy and wellness at home with this saltwater purification system. Thanks John, as always, for providing a great service and taking care of Vancouver Island!
Response from the owner:Thanks for the awesome review Stephen, you can tell you understand what is going on! (Helps to be a Dentist, to understand the chemistry!) Glad you folks are loving the saltwater solution on the current tub that came with your house and when you're ready to upgrade to an Arctic we'll be ready. Happy Tubbing!
Mark Insley
4 years ago
Just had Arctic Spa Yukon tub delivered and installed. Looks great and runs wonderfully. Excellent work done by both Paul Reiter and Eric Aasen. Thanks!!
Response from the owner:Thanks for the positive feedback Mark and taking the time to mention our fulfillment team. We will pass on your praise. I know you will love the tub! We are here for you if you have any questions as you embark on your new lifestyle…Happy Tubbing!
Travis-James Smith
2 years ago
Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.
Response from the owner:Thanks for the positive review Travis. Devin is the best for sure. Happy he was able to get you what you needed and that he checked in to make sure everything was good!
Caper Caper
2 years ago
Just had my arctic spa fixed by Eric. He did an excellent job and took his time to explain what was wrong with the tub. Have owned the tub for 5 years and it is the first issue we have had. Excellent customer service from the time I called last week until my tub is back up and running. Thank you Eric.
Response from the owner:Thanks for leaving a positive review Caper, and for your comments regarding Eric and our team. Nice to hear that things are back up and running. Happy Tubbing!
Sharon Finlay-jones
2 years ago
Great service call from Eric Aasen. Friendly, efficient, knowledgeable, and great service! He also went the extra mile and answered all my questions. Thankyou Eric!
Tom Jones, Nov 29/24
Response from the owner:Thanks for leaving us some positive feedback, we are please that Eric went the extra mile and got all your questions answered. Happy Tubbing!
Plaid Mountain
7 years ago
Response from the owner:Thanks for the review, are you a client of ours? Would love to hear about your experience with us. How could we turn your 4 Star experience into a 5? Unfortunately, from the “plaid Mountain” name, we cannot determine who you are, so I can only respond here, otherwise I’d call you directly. Please feel free to reach out to any of our stores And we would be happy to help you in anyway we can!
Bob Musselwhite
8 months ago
We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.
Response from the owner:Thank you so much for taking the time to leave us a review.
One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you.
We hope to see you again soon. Happy tubbing!
Allan Brown
2 months ago
We recently had our Arctic Spa Ocean swim spa repaired by Duncan. He was fantastic. Very friendly and confident inspiring. I have a background in electronics myself and was very impressed with his product knowledge and fault finding skills. Our spa was repaired promptly. Thank to arctic spas and Duncan. Five stars
Response from the owner:Thank you, Allan, for the fantastic five-star review! We’re thrilled to hear that Duncan was able to get your Arctic Spa Ocean swim spa diagnosed and repaired promptly. It’s especially great to hear that, with your background in electronics, you were impressed by his product knowledge and fault-finding skills.
We truly appreciate you choosing Arctic Spas and will be sure to pass your kind words along to Duncan. Thanks again for the five stars, and we hope you enjoy your Ocean swim spa for many years to come! Happy Tubbing!
nancy turnell
2 months ago
We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Sabrina was able to help you with your hot tub water chemistry and make you feel welcome in the store. Taking the time to explain water care and hot tub maintenance in an easy-to-understand way is so important, and we’re glad her knowledge and guidance helped you feel more confident.
We’re also happy to hear you enjoyed learning about the different hot tub filtration systems in our showroom. We love the new PolarPro filters! We’ll be sure to pass your kind words along to Sabrina. Thank you again for choosing us!
Garry Kerr
4 years ago
We ordered the Tub through Marc a few months back.
Yestetday, Paul and Eric did a great job on the delivery and set- up.
The entire Crew at Duncan Arctic Spa were awesome from initial order through to set up.
This is our second Arctic Spa with the salt water system. No other Hot Tub like it.
Simply stated.... "Well Done!"
Response from the owner:Thanks for the positive review Garry. Glad the team was able to find you the right spa and have it delivered and set up to your satisfaction! We will share your comments with our team! Happy Tubbing!
Jesse Myles
1 year ago
Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you
Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!
Dwayne Kauffman
8 years ago
With the above and beyond help from john, I am able to relax and enjoy my salt water havasu coyote spa. Thank you john. its great to see and experience customer service at this high level. The team at arctic spa is leading traditional great service by example. I am so grateful that I am a part of the arctic spa family. I want to thank the delivery and setup team, they were respectful and well trained. To top it off I past spa school with honors lol. Thank you so much yvonne for coming out and showing me the ways of the spa.
In today's competitive market. The Artic teams program, the great qaulity and selection of tubs, there really is no other choice. Arctic Spa has made this customers status to..
"in a relationship"
Thank you Arctic Spa team. A truly great experience.
Response from the owner:Thanks for the thoughtful review Dwayne, so happy we were able to get you the spa you really wanted and super pleased to have you as a part of our “Arctic” family! Happy Tubbing!
Ťrevor McCaffrey
3 months ago
Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!
Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!
Matthew V. Hartney
4 years ago
The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.
Response from the owner:Thank you so much for the great review, Matthew! Ryan is a very important member of our team and he exemplifies our core values well. We will let him know of your kind words. Happy Tubbing!
A & D Reid
1 year ago
Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.
Response from the owner:Thanks for the positive review, A & D, glad you were able to catch Sabrina at the store and she was able to help you get what you needed, even though we were technically closed; she’s the best. Happy Tubbing!
Larry Taylor
2 years ago
We had technician Goran Jandric come to our house to fix a problem we were having with the Arctic spa app. He was very professional and very experienced and on time. He did some troubleshooting and knew exactly what the problem was. Changed an electronic part. I had to re-register my spa on the app and now it works fine. I am an advocate of Arctic spas and would highly recommend them if you are looking for a spa especially on Vancouver island. Very pleased.
Response from the owner:Thanks Larry! We appreciate the positive feedback and we will make sure Goran’s efforts are noted with the rest of our team. We are pleased that he was able to get your tub working and re-registered again. Happy Tubbing!
Sticks and Stones Outdoor Projects
1 year ago
We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!
Sarah Campden
4 years ago
We had our Yukon tub delivered by Eric and Paul today after a long lead time, as we have a large landscaping project in progress at our home. They came in with their crane and maneuvered around the work that was in progress with no problem!
Eric walked us through all aspects of setting up the tub, general maintenance and setting up the Spa Boy App.
We were able to use the tub tonight after such a long wait and it is so worth it. We can't wait until the landscaping is finished so we can the full appreciation of our new lifestyle.
Thank you to Dennis in the showroom for helping us choose the tub, as we changed our mind a number of times. What did it for us was the opportunity to actually try out the tub beforehand. We knew right away which jets we wanted and what we didn't want. Well worth the time!
Thank you Arctic Spas.
Sarah and David Campden
Response from the owner:Thanks for the detailed review. It is nice that after the long wait you were able to finally sit in your tub, in your backyard. We’d love to see the photos when it is all done!
Glad the the delivery and installation team were able to get everything set up and explain some of the operational aspects of the tub.
It was good that you wet test beforehand to choose the jetting package and seating that works best for you…you’re new lifestyle has begun! Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
