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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Matthew Vaulkhard
4 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa.
We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special.
The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for.
Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Justin B
2 weeks ago
Just had servicing done with Duncan. Great guy, very knowledgeable - explained very kindly where I was going wrong with my ongoing water maintenance. Also introduced me to a new cover style that'll save my wife and I a lot of headache.
Response from the owner:Thank you so much for the wonderful review! We’re glad to hear Duncan was able to help with your water maintenance and provide some helpful guidance. It’s great to hear that he also introduced you to the SmarTop cover. We hope it makes things much easier for you and your wife! We’ll be sure to pass along your kind words to Duncan. Thanks again for choosing us!
Sue Pollard
12 months ago
Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.
Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!
Allan Atkinson
12 months ago
Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!
Response from the owner:Thank you for the kind words! We’re so glad Tania and Matt took great care of you and that you’re loving your Tundra. Technology can be a little finicky at times, but it’s still better than running out in the rain to check on your spa! The factory is always improving the app, and often it’s as simple as a software update to get the latest fixes. We are always happy to help in the meantime. Happy Tubbing!
Greg Johnson
11 months ago
Jen was fantastic and very knowledgeable, great service
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!
kevin green
2 weeks ago
Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.
Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!
nancy turnell
3 days ago
We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Sabrina was able to help you with your hot tub water chemistry and make you feel welcome in the store. Taking the time to explain water care and hot tub maintenance in an easy-to-understand way is so important, and we’re glad her knowledge and guidance helped you feel more confident.
We’re also happy to hear you enjoyed learning about the different hot tub filtration systems in our showroom. We love the new PolarPro filters! We’ll be sure to pass your kind words along to Sabrina. Thank you again for choosing us!
Terry Hixt
3 weeks ago
Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.
Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!
Corri Peter
5 months ago
Eric was very friendly and knowledgeable. Service call was a good experience 😊
Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!
Vicky Brisebois
1 year ago
⭐️⭐️⭐️⭐️⭐️
Un service exceptionnel! L’équipe en magasin est vraiment serviable, à l’écoute et connaît parfaitement les produits Be Well. Un endroit de confiance pour faire l’acquisition d’un spa — je recommande fortement!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our in-store team. It's wonderful to know that their knowledge and attentiveness made your visit exceptional. We truly appreciate your recommendation and look forward to welcoming you again!
Jordan McCallum
7 months ago
We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.
Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!
Lana Tucker
2 weeks ago
Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear that Sabrina took the time to walk you through the different models and let you experience all the options firsthand. It sounds like you really made the most of your visit—from testing the different jets and seating to trying out the Hudson All Weather Pool, sauna, and cold plunge!
We’ll be sure to pass along your kind words to Sabrina. We really appreciate your recommendation and hope to see you again soon!
A & D Reid
1 year ago
Stopped at the Parksville location on a Saturday of a long weekend when the store was actually closed. Sabrina happened to be in doing some work and was on her way out but took the time to get the items we needed, including a new cover lifter and showing us different filter options. Outstanding customer service and we look forward to our next visit.
Response from the owner:Thanks for the positive review, A & D, glad you were able to catch Sabrina at the store and she was able to help you get what you needed, even though we were technically closed; she’s the best. Happy Tubbing!
N Bishop
1 year ago
Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers
Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!
Bradley Hand
1 month ago
An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.
Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!
Shawn Vinesen
12 months ago
Excellent tubs, Jenny and Caroline are awesome!
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear you’re enjoying your tub, and we’ll be sure to pass along your kind words to Jenny and Caroline. We truly appreciate your support!
Cathy Schneider
1 year ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
Lincoln Foerster
5 months ago
Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!
Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!
Colin Boyer
1 year ago
Sabrina was super helpful - answered a lot of our questions as new owners of an Arctic Spas and was very knowledgeable about how to best maintain them/which products are needed - thanks Sabrina!
Response from the owner:Thank you Colin. We appreciate the support and positive feedback. So glad that Sabrina was able to help get your questions answered. Happy Tubbing!
Gordon Bell
10 months ago
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!
Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
Arthur Lander
7 months ago
We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place.
Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us.
Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great.
A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear about your experience and truly appreciate your flexibility and teamwork on delivery day.
Paul will be especially grateful for the shoutout. He takes a lot of pride in his work, and it’s great to hear that his dedication, patience, and follow-through made such a positive impression—especially going the extra mile to ensure everything was completed the same day. We’ll also be sure to pass along your kind words to Goran for taking the time to walk your wife through the programming and features, as well as to Sabrina, Caroline, Jenny, Marc, and Duncan for helping guide you to the perfect spa choice.
We’re so happy you’re enjoying your Arctic Spa Cub and that the entire team could make the experience a great one from start to finish. Welcome to the Arctic Spas family, and please don’t hesitate to reach out if you ever need anything!
Mona Donovan
5 months ago
We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.
Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!
Krista McRae
8 months ago
Sabrina Boyle (Parksville location) provided excellent customer service and went above and beyond to help us balance our salt water tub and to purchase a new probe. We appreciate all the information she provided and we highly recommend her services.
-Marcie & Tony
Response from the owner:Thank you, Marcie & Tony, for the wonderful review! We’re so happy to hear Sabrina at our Parksville location went above and beyond to help get your saltwater tub balanced and set up with a new probe. We truly appreciate the recommendation and are always here if you need anything. Happy Tubbing!
Isaac Butt
9 months ago
Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!
Rick Benjamin
11 months ago
Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.
Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
