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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Jacquelene Seigel
11 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Ida Ferguson
2 months ago
I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.
Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!
Arlene Paton
2 months ago
Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!
Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!
Donald Rose
10 months ago
Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.
Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!
P polet1
2 months ago
I found Arctic Spa Victoria to be a great place for products and services for my Arctic Spa Cub. I got everything I needed for replacement of spa water and Jenny was very helpful in advising me as to what I needed to properly maintain my spa water. Thank you Jenny!
Peter
Response from the owner:Thank you, Peter, for the wonderful review! We’re so glad to hear that Jenny was able to help you find everything you needed and provide some helpful guidance for maintaining your Arctic Spa Cub. We’ll be sure to pass along your kind words to her. We really appreciate your business and look forward to helping you keep your spa running beautifully!
nelly dnallom
10 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Michael Tonolli
2 months ago
Sabrina is the best, knows spas very well and is always very helpful! 5 stars without question.
Response from the owner:Thanks for taking the time to post Michael! We will let Sabrina know you were pleased with her service. Happy Tubbing!
Natalie Barnes
10 months ago
Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!
Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!
Marla Murr
1 year ago
Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!
Response from the owner:Thank you, Marla! We will be sure to let Caroline know of your kind words. Feel free to reach out anytime, we are always happy to help. Happy Tubbing!
Justin B
2 months ago
Just had servicing done with Duncan. Great guy, very knowledgeable - explained very kindly where I was going wrong with my ongoing water maintenance. Also introduced me to a new cover style that'll save my wife and I a lot of headache.
Response from the owner:Thank you so much for the wonderful review! We’re glad to hear Duncan was able to help with your water maintenance and provide some helpful guidance. It’s great to hear that he also introduced you to the SmarTop cover. We hope it makes things much easier for you and your wife! We’ll be sure to pass along your kind words to Duncan. Thanks again for choosing us!
Trish Rawsthorne
1 year ago
Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.
Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!
K Bal
8 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Norm Stretch
1 year ago
The service technician Eric did an amazing job with the set up and walking me through the operation.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!
Glori Meldrum
1 year ago
We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.
Response from the owner:Thank you for the 5 stars! We are so glad to hear you are loving your spa and that you had a great experience with us. Happy Tubbing!
Bruce Peglar
4 weeks ago
Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.
Response from the owner:Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our service department and that Eric was punctual, knowledgeable, and professional throughout the visit. It’s also great to hear our team followed up to make sure everything was fully resolved. We really appreciate your recommendation and will be sure to pass your kind words along to Eric!
Rick Benjamin
1 year ago
Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.
Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!
fu sp
1 year ago
We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!
nancy turnell
2 months ago
We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Sabrina was able to help you with your hot tub water chemistry and make you feel welcome in the store. Taking the time to explain water care and hot tub maintenance in an easy-to-understand way is so important, and we’re glad her knowledge and guidance helped you feel more confident.
We’re also happy to hear you enjoyed learning about the different hot tub filtration systems in our showroom. We love the new PolarPro filters! We’ll be sure to pass your kind words along to Sabrina. Thank you again for choosing us!
tim magdaleno
2 months ago
Got a new Spa installed today and Paul and Duncan were great. Both profession and did a fantastic job. Thank you both !
Response from the owner:Thank you Tim! We will let Paul and Duncan know you were happy with their hard work. Thank you for choosing us and Happy Tubbing!
Ross Sands
1 year ago
We have been using this company for over 10 years and the service is great. Kyler was incredible.
Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!
Deborah Wedel
1 year ago
We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!
Response from the owner:Thanks for the positive feedback on your experience at our Parksville location and in particular, Sabrina. We are happy that see was able to help you navigate your choices, answer your questions and help you with your decision. We are proud that our team works so well with one another regardless of which location is your “local” store. Happy Tubbing!
M Allison
5 months ago
I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.
Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!
Sticks and Stones Outdoor Projects
1 year ago
We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!
Peter Klaver
10 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Lincoln Foerster
7 months ago
Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!
Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
