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Annual Summer Break: Closed June 28th – July 6th; Reopens July 7th.

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Your SmartFriend™ in the Hot Tub Business

Click icon below to go to directly to Learning Hub Videos!

Learning Hub

Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada!  Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business.  We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent
Arctic Spas Vanc. Island4.9
Based on 591 reviews
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Travis-James Smith
2 years ago
Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.
Response from the owner:Thanks for the positive review Travis. Devin is the best for sure. Happy he was able to get you what you needed and that he checked in to make sure everything was good!
Michelle Gilbertson
5 months ago
Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.
Response from the owner:Thanks so much for the 5 stars! We’re really glad to hear Eric and Duncan took great care of you and made sure all your questions were answered. We appreciate you choosing us and hope you enjoy your spa for many years to come!
Matthew Vaulkhard
2 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa. We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special. The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for. Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Mark Jackson
4 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us. We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback. Thank you for being part of the Arctic Spas family!
Del Lacombe
5 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Iqbal
1 year ago
I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.
Response from the owner:Thank you for the positive feedback Iqbal. Sabrina is one of the best when it comes to helping customers find their dream spa and our fulfillment team’s goal is always to get things up and running quickly and educate you on your purchase, so you can just enjoy it. Happy Tubbing!
Jennifer Simpson
1 year ago
Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!
Response from the owner:Thanks for posting your positive comments, Jennifer. We are happy that Eric was able to accommodate your "Check Up" and get everything sorted for another year. Happy Tubbing!
Dominique Trischuk
5 months ago
Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Arctic Spa. Jenny will be so happy to hear your feedback. We take great pride in helping customers find the right solution, and we’re glad she could make the process easy and enjoyable. We really appreciate you choosing us and look forward to helping you again anytime you need us! Happy Tubbing!
Lynn Halkett
1 year ago
We had Goran come to pick up our pool pump on Monday as it was leaking and making weird noises. He explained that the noise was from the bearings and the seal was gone and told us the shop would be closed next week and hoped he could have it fixed before then. He went out of his way to get it done and brought it back and hooked it up two days later. We are so appreciative of his great service; thank you!
Response from the owner:Thank you so much for your kind words and 5-star review! We're thrilled to hear that Goran was able to provide such prompt and helpful service. We’ll be sure to pass along your appreciation to him—he always goes the extra mile for our customers. We're so glad your pool pump is back up and running smoothly. Thanks again for choosing us and for taking the time to share your experience!
Rick Benjamin
9 months ago
Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.
Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!
Niki Whittaker
1 year ago
Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!
Response from the owner:Thank you Niki, for you feedback and kind words. We will let Eric know you were pleased with his service. Glad he was able to to figure things for you. Happy Tubbing!
Laurel Rayani
1 year ago
So prompt and responsive to my concerns!
Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!
Catherine Clark
12 months ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
Keith Sutherland
7 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with. The crane operator, Paul did an amazing job getting the tub up on our deck. Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed. 10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
Gary Meldrum Music
7 months ago
THANK YOU! Seamless the whole way through! We are grateful to John K. and his team. We've been wanting a spa for a few years, and we made the right decision. Our options we explained to us, we did our research, and John K. gave us all of the right answers, and followed through right until the end. We're enjoying our spa every single day, and could not ask for more from Arctic Spas. Highly recommended! We were so thrilled with the experience, we're now talking to them about getting a sauna....
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that John and the team made your experience so smooth from start to finish. It’s great to know you’re loving your spa every day, and we truly appreciate the recommendation. We’d be happy to help you explore saunas whenever you’re ready. Happy Tubbing!
Alex Lo
10 months ago
Great customer service, Eric is very knowledgable about our old hot tub.
Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!
Michael Campsall
2 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
Vicky Brisebois
1 year ago
Response from the owner:Thank you so much for the 5-star review! We truly appreciate your support and are so glad you had a great experience with us. Hope to see you again soon!
kevin corkum
3 weeks ago
Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!
Response from the owner:Thank you for taking the time to leave us a review, Kevin! We are so glad that Eric was able to fix your hot tub issue so that you can get back to enjoying your spa. Happy Tubbing!
cherie Christopher
1 year ago
We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher
Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!
Jordan McCallum
5 months ago
We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.
Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!
Valer Sarkissov
1 year ago
John is an expert at his craft (Artic spas) has a breadth of knowledge and always willing to help. Highly recommend any store that he is apart of!
Response from the owner:Thank you for the great review! John’s knowledge and passion for what we do truly set the tone for everything here at Arctic Spas Duncan. As the owner, he takes pride in making sure every customer feels supported and informed. We really appreciate your recommendation and support!
Gemma Finn
8 months ago
From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.
Response from the owner:Thank you so much for your wonderful review. We are thrilled to hear that Sabrina, Paul and Duncan helped make your experience such a great one. We truly appreciate you choosing us and we hope you enjoy your spa for years to come. Happy Tubbing!
Ed Lenherr
1 year ago
Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!
Response from the owner:Thanks for taking the time to leave ypur positive feedback. Much appreciated. It motivates us to produce more helpful content. Happy Tubbing!
Stephanie Deakin Ricketts
6 months ago
We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!
Response from the owner:Thank you so much for the 5-star review! We’re thrilled to hear how much you’re enjoying your hot tub and that it’s been such a great purchase for you. It’s wonderful to know you felt well supported from the sales process through to after-sales service. We’ll be sure to pass your kind words along to Caroline—she’ll really appreciate the shout-out. Thanks again for choosing us and for taking the time to share your experience. Happy Tubbing!
Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best.  This includes spas that you can actually “Wet Test!”  This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system.  How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies.  Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form.  There, you can select your desired location.  We can sometimes meet after hours with a pre-arranged appointment!  Just ask!

 

victoria

VICTORIA HOT TUB SHOWROOM

3185 Quadra St,
Victoria, British Columbia.
V8X 1E9, Canada

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DUNCAN HOT TUB SHOWROOM

Unit 102 – 5880 York Road,
Duncan, British Columbia.
V9L 3S4, Canada

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PARKSVILLE HOT TUB SHOWROOM

1401 Springhill Rd,
Parksville, British Columbia.
V9P 2B8, Canada

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CAMPBELL RIVER HOT TUB SHOWROOM

51D Dogwood Street,
Campbell River,
V9W 6B9, Canada

Lets Talk: 250-597-7775