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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Mark Woodside
10 months ago
We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs.
Mark
Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect.
We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.
Corri Peter
5 months ago
Eric was very friendly and knowledgeable. Service call was a good experience 😊
Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!
Roxy Stekelenburg
1 year ago
I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out.
I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home!
Thank you, my Canadian friends—especially Sabrina—for the exceptional service!
Response from the owner:Thank you so much for your kind words! We’re so glad Sabrina was able to support you—she truly goes above and beyond, and your feedback means the world to us. Even from across the border, it’s wonderful to hear we could help clarify things with your Saltwater Generator system. We’ll be sure to pass your message along to Sabrina—this will absolutely make her day. Happy Tubbing!
Georgette Tsaganeas
2 years ago
Good service. Very good service.
The shop is very welcoming.
Response from the owner:Thanks Georgette, we are happy that you’re happy! Thanks for taking the time to leave a positive review!
Bob Musselwhite
7 months ago
We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.
Response from the owner:Thank you so much for taking the time to leave us a review.
One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you.
We hope to see you again soon. Happy tubbing!
Norm Stretch
1 year ago
The service technician Eric did an amazing job with the set up and walking me through the operation.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!
Mike Fudge
4 years ago
I went into the Parksville location todays looking for some guidance on my hot tub and was met by Bruce who not only helped me with my issue but took the time to go over a much needed hot tub TLC 101 recap. Thanks again.
Response from the owner:Thanks for the positive feedback Mike. We are happy to help you anytime you need a “refresher” and Bruce is a champ in this regard! Happy Tubbing!
David Wietzes
9 months ago
Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!
Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!
Nick Kerridge
1 year ago
I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!
Response from the owner:Thank you for the 5 stars! We’re glad Jennifer could help with your filters and chat about cold tubs. We look forward to helping you again soon!
Greg A
6 months ago
Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!
Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly.
We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!
Sticks and Stones Outdoor Projects
1 year ago
We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!
R H
1 month ago
I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.
Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!
Wayne Mckinley
4 years ago
Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home
Response from the owner:Thanks for the excellent feedback Wayne. So happy your experience was exciting and that Eric was able to able to educate you on the new tub! Thanks for the recommendation…happy Tubbing!
Erin Wilson
3 years ago
I stopped in to the Parksville location today to get some new supplies, and a helpful re-education on how to best care for our spa. As a newer Arctic Spas owner, I appreciated how thoughtfully Sabrina answered all of my questions, providing advice and suggestions on how to get the most out of our spa. She explained some helpful features on the app and encouraged me to call or stop in with any questions in the future. Thank you!
Response from the owner:Thank you erin for taking the time to post. Sabrina exemplifies our desire to help customers get the most out of hot tub ownership, and a big part of that is exactly what you described. Sometimes it is just nice to be Abe to have someone show you the ropes! Happy Tubbing!
Vicky Brisebois
1 year ago
⭐️⭐️⭐️⭐️⭐️
Un service exceptionnel! L’équipe en magasin est vraiment serviable, à l’écoute et connaît parfaitement les produits Be Well. Un endroit de confiance pour faire l’acquisition d’un spa — je recommande fortement!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our in-store team. It's wonderful to know that their knowledge and attentiveness made your visit exceptional. We truly appreciate your recommendation and look forward to welcoming you again!
Bob Joseph
2 years ago
Super helpful and knowledgeable. Always a great experience and great products. Ask for Sabrina
Response from the owner:Thanks Bob for taking the time to post your positive experience. We will let Sabrina know you were happy with the service she provided. Happy Tubbing!
Shawn Vinesen
1 year ago
Excellent tubs, Jenny and Caroline are awesome!
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear you’re enjoying your tub, and we’ll be sure to pass along your kind words to Jenny and Caroline. We truly appreciate your support!
Michael & Doreen Ferguson
2 years ago
We recently bought a Arctic Spa hot tub from Marc..he was very pleasant, knowledgeable and great to deal with. He arranged for a prompt delivery/install after giving us very clear instructions
on what we needed to do to prepare our site and arrange electric hookup,
before Christmas and Tanya, with her efficient organizing made it happen a day earlier than expected! Paul and Mathew cheerfully delivered our Tub during a torrential rain storm! but they had all the tools and knowledge to make it happen, under miserable wx. conditions.
Thank you! We love our Tub!!
Michael & Doreen Ferguson
Thetis Island, BC
Response from the owner:Thanks for the great feedback Michael & Doreen. Sounds like our team was able to live up to expectations every step of the way and get you into your tub before Christmas. We are very proud of our team, who have been super busy and dedicated to fulfilling our customer's Wishlist during very challenging conditions. So glad that you love your tub, Happy Tubbing!
Colin Boyer
1 year ago
Sabrina was super helpful - answered a lot of our questions as new owners of an Arctic Spas and was very knowledgeable about how to best maintain them/which products are needed - thanks Sabrina!
Response from the owner:Thank you Colin. We appreciate the support and positive feedback. So glad that Sabrina was able to help get your questions answered. Happy Tubbing!
Allan Brown
3 weeks ago
We recently had our Arctic Spa Ocean swim spa repaired by Duncan. He was fantastic. Very friendly and confident inspiring. I have a background in electronics myself and was very impressed with his product knowledge and fault finding skills. Our spa was repaired promptly. Thank to arctic spas and Duncan. Five stars
Response from the owner:Thank you, Allan, for the fantastic five-star review! We’re thrilled to hear that Duncan was able to get your Arctic Spa Ocean swim spa diagnosed and repaired promptly. It’s especially great to hear that, with your background in electronics, you were impressed by his product knowledge and fault-finding skills.
We truly appreciate you choosing Arctic Spas and will be sure to pass your kind words along to Duncan. Thanks again for the five stars, and we hope you enjoy your Ocean swim spa for many years to come! Happy Tubbing!
Les Mckay
3 weeks ago
Had Questions in regards to my spa that I couldn't figure out on my own called for technical help and Duncan came out and explained and showed me everything I needed to know. Very Helpful.
Response from the owner:Thank you, Les, for taking the time to share your experience! We’re glad Duncan was able to come out and help answer your questions about your spa. Taking the time to explain and demonstrate everything clearly is an important part of our service, so it’s great to hear that you found his visit helpful. We’ll be sure to pass along your kind words to Duncan!
Michael Campsall
4 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
mike lesosky
4 years ago
I was in the market for a cover lifter for my Artic Spa , Bruce was a huge help with sending pics and explaining how to install correctly .
Response from the owner:Thanks for the feedback Mike. Happy that Bruce was able to help you out! We will be sure to let him know you were happy with his assistance. Happy Tubbing!
Michael van de Laar
2 years ago
Kudos to Sabrina! Great service, very knowledgeable, and a pleasure to chat with. 👍👍
Response from the owner:Thanks for letting us know! We appreciate the feedback. Sabrina is truly a SmartFriend when it comes to helping people with their tubs, pools or water chemistry. Happy Tubbing!
Mark Jackson
7 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
