Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 591 reviews

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Andrea Rudy

1 year ago

Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.

Response from the owner:Thank you Andrea for the positive feedback. Sabrina is very good at helping people find the perfect hot tub for them! Happy Tubbing!

Bryan Senft

1 year ago

We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you

Response from the owner:Thank you Bryan for taking the time to leave some positive feedback for our team, we will share your praise with them and of course we will always be there for you if you any help or advice. Happy Tubbing!

Jurgen Duewel

1 year ago

Goran Jandric provided excellent service.

Response from the owner:Thank you Jurgen for taking the time to post a positive review. We will share your comments with Goran. Happy Tubbing!

Travis-James Smith

2 years ago

Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.

Response from the owner:Thanks for the positive review Travis. Devin is the best for sure. Happy he was able to get you what you needed and that he checked in to make sure everything was good!

Trish Rawsthorne

1 year ago

When my Arctic Spa suddenly became unusable because I could not get it properly balanced i was fortunate to find John Keirstead and voila all my issues were solved. I appreciate Arctic Spa’s ability to respond and fix what occasionally goes sideways. Thank you so much

Response from the owner:Thank you for your kind words, Trish! We're thrilled to hear that John was able to step in and get your Arctic Spa back in perfect balance. It's always our goal to provide fast, effective support whenever issues arise. We truly appreciate your trust in us and are always here to help whenever you need. Happy Tubbing!

Ross Sands

10 months ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Laurel Rayani

1 year ago

So prompt and responsive to my concerns!

Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!

cherie Christopher

1 year ago

We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher

Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!

Mark Insley

4 months ago

Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!

Response from the owner:Thank you for the great review! We’re so glad to hear Eric was able to take care of the heater replacement and provide a helpful walkthrough. We appreciate your feedback. Happy Tubbing!

Mona Donovan

3 months ago

We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.

Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!

Isaac Butt

8 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Drew Barnes

3 months ago

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!

Peter Klaver

7 months ago

Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.

Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas! We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!

Sandra & Bruno Moffat-Cocorocchio

1 year ago

Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!

Response from the owner:Thank you for the excellent feedback, we agree Goran is an absolute expert! Sometimes it can be tricky to get Spaboy dialed in just right, so we are happy he was able to help you. Happy Tubbing!

Claire Long

1 year ago

We are very happy with our Arctic Spa. Caroline has provided exceptional customer service following our purchase. I recently called for assistance and after calling her extension at the business number she let me know she was in the UK. Even though it was after 8pm UK time, she still logged in to her laptop to check the statistics of our tub and provided advice over the phone. Always happy to provide help, no matter what! Thanks to the team for the help so far.

Response from the owner:Thank you for the post Claire. Caroline regularly goes above and beyond to help our customers, so we are grateful she is one of you team leaders and that she was able to help you out. We will be sure to share your comments with her and the rest of our team. Happy Tubbing!

Michael Campsall

2 months ago

Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!

Greg Johnson

10 months ago

Jen was fantastic and very knowledgeable, great service

Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!

james burns

6 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

Caper Caper

1 year ago

Just had my arctic spa fixed by Eric. He did an excellent job and took his time to explain what was wrong with the tub. Have owned the tub for 5 years and it is the first issue we have had. Excellent customer service from the time I called last week until my tub is back up and running. Thank you Eric.

Response from the owner:Thanks for leaving a positive review Caper, and for your comments regarding Eric and our team. Nice to hear that things are back up and running. Happy Tubbing!

norm foote

1 year ago

Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.

Response from the owner:Thanks for your kind feedback, glad we were able to help you out!

N Deshaw

2 months ago

If our family could give this incredible team 10 stars we would! Our first visit to Arctic Spa in Victoria, we met Jenny, extremely knowledgeable, so helpful, able to answer all our questions and really just the nicest person! Delivery & set up - another great experience. Paul and his incredible crew arrived - all hands on deck given the size of this spa - each member knew what to do - they made sure everything was perfect. Arctic Spa technician Duncan then provided us with a valuable tutorial session - ensuring we knew how to use our spa properly and maintain it. Seriously, EVERYONE knows their stuff. Thank you so much Paul, Jenny, Eric, Duncan and Charles! We LOVE our Arctic Spa & will always recommend this GREAT company to our friends, family and to you too!

Response from the owner:Thank you so much for this incredibly thoughtful review. It truly means a lot to our whole team. We’re so happy to hear that your experience was positive from start to finish. Jenny will be thrilled to hear your kind words. She genuinely loves helping customers find the right spa and making the process easy and enjoyable. We’re also glad the delivery and setup of your Tundra and Covana went smoothly. Paul, Charles, Eric, and the crew work hard to make every install seamless, especially on larger deliveries like yours. Duncan will appreciate the shoutout as well. We know how important it is to feel confident using and caring for your spa, so we’re happy the Spa School was helpful. Most of all, thank you for trusting us with such an exciting addition to your home. Hearing that you love your Arctic Spa and would recommend us to your friends and family is the highest compliment we could receive. Enjoy your new spa and many relaxing years ahead from all of us here at Arctic Spas!

Iqbal

1 year ago

I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.

Response from the owner:Thank you for the positive feedback Iqbal. Sabrina is one of the best when it comes to helping customers find their dream spa and our fulfillment team’s goal is always to get things up and running quickly and educate you on your purchase, so you can just enjoy it. Happy Tubbing!

Nicole de Margerie

8 months ago

It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran

Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!

Marianna Golubenko

12 months ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

Bob Musselwhite

5 months ago

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Response from the owner:Thank you so much for taking the time to leave us a review. One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you. We hope to see you again soon. Happy tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!