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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Caper Caper
1 year ago
Just had my arctic spa fixed by Eric. He did an excellent job and took his time to explain what was wrong with the tub. Have owned the tub for 5 years and it is the first issue we have had. Excellent customer service from the time I called last week until my tub is back up and running. Thank you Eric.
Response from the owner:Thanks for leaving a positive review Caper, and for your comments regarding Eric and our team. Nice to hear that things are back up and running. Happy Tubbing!
Donald Rose
6 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Lori McDougall
11 months ago
John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!
Andrea Rudy
1 year ago
Had a wonderful opportunity to try out several spas today. Sabrina was knowledgeable, friendly & receptive to our timeline & budget. Highly recommend you go talk to her if you are in the market for a hot tub.
Response from the owner:Thank you Andrea for the positive feedback. Sabrina is very good at helping people find the perfect hot tub for them! Happy Tubbing!
Christine-Rob Diett
8 months ago
Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs
Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!
Del Lacombe
5 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Natalie Barnes
7 months ago
Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!
Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!
Gordon Bell
9 months ago
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!
Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
Ross Sands
10 months ago
We have been using this company for over 10 years and the service is great. Kyler was incredible.
Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!
Sue Pollard
10 months ago
Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.
Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!
Gillian J
1 year ago
Our service tech Eric was so helpful and courteous. Sabrina was very helpful in the sale and after service. Thankyou Arctic Spas!
Response from the owner:Thanks for taking the time to leave us some positive feedback. We will be sharing your review with our team. Happy Tubbing!
Debbie Bruce
1 year ago
Appreciate all the great advice John offers.
His helpful tips regarding filtration has made our water so much better.
Love our Ocean!
Thanks again John.
Response from the owner:Thank you for the great review, Debbie! We truly believe that less chemicals and more filtration is the key to good water. Glad that we could help! Happy Tubbing!
K Bal
5 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Janet Bonaguro
5 months ago
Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.
Response from the owner:Thank you for the great review! We’re so glad you had a positive experience. We'll be sure to pass your kind words along to Duncan, Paul, and Jason. Enjoy your new hot tub on Gabriola!
Rob D
5 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
Alex Lo
11 months ago
Great customer service, Eric is very knowledgable about our old hot tub.
Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!
Arthur Lander
6 months ago
We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place.
Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us.
Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great.
A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear about your experience and truly appreciate your flexibility and teamwork on delivery day.
Paul will be especially grateful for the shoutout. He takes a lot of pride in his work, and it’s great to hear that his dedication, patience, and follow-through made such a positive impression—especially going the extra mile to ensure everything was completed the same day. We’ll also be sure to pass along your kind words to Goran for taking the time to walk your wife through the programming and features, as well as to Sabrina, Caroline, Jenny, Marc, and Duncan for helping guide you to the perfect spa choice.
We’re so happy you’re enjoying your Arctic Spa Cub and that the entire team could make the experience a great one from start to finish. Welcome to the Arctic Spas family, and please don’t hesitate to reach out if you ever need anything!
Noella Duncan
1 month ago
I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years
Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!
Nicole Crescenzi
1 year ago
Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.
Response from the owner:What a wonderful review Nicole. Nothing makes our team better than hearing positive feedback from the customers we serve. Happy Tubbing!
nelly dnallom
7 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
M Allison
2 months ago
I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.
Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!
Mark Jackson
5 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
Dominique Trischuk
5 months ago
Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Arctic Spa. Jenny will be so happy to hear your feedback. We take great pride in helping customers find the right solution, and we’re glad she could make the process easy and enjoyable. We really appreciate you choosing us and look forward to helping you again anytime you need us! Happy Tubbing!
Jordan McCallum
6 months ago
We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.
Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!
Jennifer Simpson
1 year ago
Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!
Response from the owner:Thanks for posting your positive comments, Jennifer. We are happy that Eric was able to accommodate your "Check Up" and get everything sorted for another year. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
