Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 643 reviews

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Daphna Gelbart

2 months ago

Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!

Response from the owner:Thank you, Daphna, for the wonderful review! We’re so glad Jenny has been able to help you with your spa startup and water chemistry questions. Providing clear, knowledgeable guidance to help our customers feel confident caring for their spa is something we really value. We’ll be sure to pass along your kind words to Jenny! Happy Tubbing!

Donald Rose

10 months ago

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!

Trish Rawsthorne

1 year ago

Thank you to John Keirstead Arctic Spa for his ongoing support for Arctic Spa users and support . I had a sudden issue with my Ocean Swim Spa of 5 years old and John was there for me all the way to the fix. Dedication to their product is very much appreciated.

Response from the owner:Thank you so much for your kind words! We’re happy to hear that John was able to help and that your Ocean Swim Spa is back in great shape. We truly appreciate your continued trust in Arctic Spas and are always here to support you whenever you need. Happy Tubbing!

Marla Murr

1 year ago

Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!

Response from the owner:Thank you, Marla! We will be sure to let Caroline know of your kind words. Feel free to reach out anytime, we are always happy to help. Happy Tubbing!

Matthew Vaulkhard

6 months ago

Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.

Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa. We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special. The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for. Thank you again for your support and for taking the time to share your story. Happy Tubbing!

Ida Ferguson

3 months ago

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.

Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!

Corri Peter

7 months ago

Eric was very friendly and knowledgeable. Service call was a good experience 😊

Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!

Dan O'Rourke

1 year ago

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!

Bradley Hand

4 months ago

An Arctic Spa is the way to go when looking for a tub. We love our salt water system with the pulsating jets. Shout out to the team there for getting the tub in our tricky location to enjoy for years to come. Thank you Tania, Marc, Paul & Elsa.

Response from the owner:Thanks for the great review and recommendation, Bradley! We are so happy you are enjoying the saltwater system and massage jets in your new Arctic Spa. Our team is great at handling tricky situations. Thanks again and happy Tubbing!

Deborah Wedel

1 year ago

We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!

Response from the owner:Thanks for the positive feedback on your experience at our Parksville location and in particular, Sabrina. We are happy that see was able to help you navigate your choices, answer your questions and help you with your decision. We are proud that our team works so well with one another regardless of which location is your “local” store. Happy Tubbing!

Kara Cole

2 months ago

Great service! Very knowledgable.

Response from the owner:Thank you, Kara! We really appreciate you taking the time to share your feedback. We’re glad you had such a positive experience and found our team knowledgeable and helpful. We look forward to helping you again in the future!

Don Allan

2 months ago

Marc is very knowledgeable and a great help. We've been working with him for 5 years.

Response from the owner:Thank you, Don, for the great review! We really appreciate your continued support over the past five years and are glad to hear Marc has consistently been so knowledgeable and helpful. Happy Tubbing!

steve tribe

2 months ago

Highly recommend Arctic Spas for both quality hot tubs and exceptional service. Had my 3-year water change and full service this week and once again was very impressed by Arctic Spas. The Spa Technician, Eric arrived on time and did a very thorough job servicing my spa and changing the water. He kept me informed throughout, was very professional and courteous, and took the time to educate me on my hot tub and how to continue upkeeping the hot tub and the water. Would not hesitate to use Arctic Spas again for my next 3-year service and water change.

Response from the owner:Thank you, Steve, for the wonderful review! We’re so glad to hear Eric provided such thorough and professional service during your three year water change and full spa service. It’s great to know he kept you informed throughout and took the time to explain the maintenance and water care so you feel confident looking after your hot tub. We really appreciate your continued trust in Arctic Spas and your recommendation. We’ll be sure to pass your kind words along to Eric!

David Spencer

1 year ago

Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa. Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.

Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!

Jesse Gordon

12 months ago

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions. We appreciate your feedback and look forward to supporting you throughout your hot tub journey.

Kenwyn Warner

3 months ago

Went in to get a salt cell and some filters. Jenny was super helpful. Even gave me a live tutorial on how to properly install the salt cell myself. Thanks alot Jenny and the Arctic Spas Victoria team!

Response from the owner:Thank you, Kenwyn, for the fantastic review! We’re so glad Jenny was able to help you with your new salt cell and filters and take the time to show you how to install the salt cell properly. Providing knowledgeable, hands-on support is something we’re proud of, and it’s great to hear that you left feeling confident about taking care of your Arctic Spa. We’ll be sure to pass along your kind words to the Arctic Spas Victoria team. Thanks again for choosing us!

Shirley Command

1 year ago

Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.

Response from the owner:Thank you for the great review, Shirley! We’re so glad Marc, Matthew, and our delivery team helped make your experience smooth and enjoyable. Welcome to the Arctic Spas family. Let us know if you need anything at all. Happy tubbing!

Christine-Rob Diett

1 year ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

tim magdaleno

3 months ago

Got a new Spa installed today and Paul and Duncan were great. Both profession and did a fantastic job. Thank you both !

Response from the owner:Thank you Tim! We will let Paul and Duncan know you were happy with their hard work. Thank you for choosing us and Happy Tubbing!

Alex Lo

1 year ago

Great customer service, Eric is very knowledgable about our old hot tub.

Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!

Caroline Dalton

9 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Rob D

9 months ago

Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.

Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!

Tanis Mallow

4 weeks ago

Shout out to Eric and Duncan for the great install of our new Arctic Spa hot tub and the excellent “spa school” lessons.

Response from the owner:Thank you, Tanis, for the great review! We’re happy to hear Eric and Duncan made the installation of your new Arctic Spa a positive experience and that their spa school lessons were helpful. We hope you’re feeling confident with your new hot tub and enjoy it for many years to come! We’ll be sure to share your kind words with both Eric and Duncan. Happy Tubbing!

Ťrevor McCaffrey

4 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Heather Rasmussen

11 months ago

Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!