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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Wyatt Keogh
1 year ago
Marc Gibeau in Duncan is very helpful anytime I require assistance with my hot tub. His experience, knowledge and overall customer service is fantastic!
Response from the owner:Thanks for taking the time to post a positive review and for praising Marc for his customer service. We will be sure to let him know you are pleased. Happy Tubbing!
Catherine Clark
12 months ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
Alex Lo
11 months ago
Great customer service, Eric is very knowledgable about our old hot tub.
Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!
Dan O'Rourke
9 months ago
We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!
Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!
Keith Sutherland
7 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with.
The crane operator, Paul did an amazing job getting the tub up on our deck.
Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed.
10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
Jesse Myles
1 year ago
Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you
Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!
Marianna Golubenko
12 months ago
Amazing experience!
This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!
Rochelle Rochelle
12 months ago
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.
Response from the owner:Thanks for taking the time to leave a review Rochelle! So glad that Sabrina was able to help you out!
Frank Field
2 months ago
Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.
Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!
Bryan Clark
9 months ago
Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!
Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Jenny was able to help get your salt cell issue sorted out. She’s one of the newest members of our Victoria team and has already been making a great impression with her resourcefulness and dedication to customer care. We’ll be sure to share your kind words with her. Happy Tubbing!
Bob Restall
10 months ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Norm Stretch
12 months ago
The service technician Eric did an amazing job with the set up and walking me through the operation.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!
kim stokie
1 year ago
Eric and Paul were absolutely fantastic at setting up our most wonderful spa! The hot tub and service throughout was exceptional. Now I’m just waiting to ( water to be hot) and then SERENITY NOW! Thank you guys for making my paradise happen!
Response from the owner:Thanks for taking the time to leave a review Kim. We are excited that you have your little piece of paradise up and running and that Paul and Eric were “fantastic!” Happy Tubbing!
Matthew Vaulkhard
2 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa.
We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special.
The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for.
Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Isaac Butt
8 months ago
Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!
Michael Campsall
2 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
Roxy Stekelenburg
12 months ago
I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out.
I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home!
Thank you, my Canadian friends—especially Sabrina—for the exceptional service!
Response from the owner:Thank you so much for your kind words! We’re so glad Sabrina was able to support you—she truly goes above and beyond, and your feedback means the world to us. Even from across the border, it’s wonderful to hear we could help clarify things with your Saltwater Generator system. We’ll be sure to pass your message along to Sabrina—this will absolutely make her day. Happy Tubbing!
Caroline Dalton
5 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
Drew Barnes
3 months ago
We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !
Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!
Md Waters
3 weeks ago
Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday
Response from the owner:Thanks so much for your review and for your support! We’re glad you’ve had a great experience with your hot tub and supplies. We also appreciate you pointing out our hours—that feedback helps. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear it.
Brook Speed
1 year ago
Eric Aasen was a great help fixing our hot tub. Very friendly, respectful and knowledgeable. I will definitely use you again for service calls when needed.
Response from the owner:Thanks so much for the kind words! We're thrilled to hear Eric was able to get your hot tub running smoothly—he’s a valued part of our team. We truly appreciate your support and look forward to helping you again whenever you need us! Happy Tubbing!
Jim Auringer
12 months ago
Huge thanks to Sabrina from arctic spas in Parksville for connecting me with Devon from aquafun pool & spa who provided help and guidance that enabled me to complete repairs on my own to the heater and eco pack on my cub prestige spa. Arctic spas have always provided excellent service and is by far the best hot tub I have ever owned and I have owned many different tubs over the past 40 years. The arctic salt water spas with spa boy kit is the only hot tub I would recommend!
Response from the owner:Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Sabrina and Devin were able to support you in getting your spa back up and running. It's always our goal to empower our customers with the right guidance and service, and we’re glad that came through for you. We’re especially honoured by your recommendation—coming from someone with decades of hot tub experience, that means the world to us. Happy Tubbing!
Travis-James Smith
2 years ago
Devin in their parts department is awesome. Knew exactly what I needed and ensured I had it as quickly as possible. Followed up after toake sure everything is ok.
Response from the owner:Thanks for the positive review Travis. Devin is the best for sure. Happy he was able to get you what you needed and that he checked in to make sure everything was good!
cheryl love
1 week ago
Our hot tub was delivered at a time when our electrician wasnt able to be on-site
After the wiring was done we had Eric ,one of the tech guys walk us through the process over the phone .He was very knowledgeable and had all the answers.Even called me a few days later to check and make sure things were going well
Great customer service from Eric
Response from the owner:Thank you so much for taking the time to share your experience! We're so glad Eric was able to guide you through the setup and make the process as smooth as possible. We'll be sure to pass along your kind words to him. He'll really appreciate it. Thanks again for choosing Arctic Spas, and Happy Tubbing!
Robert Sharman
3 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
