Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!

The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

So happy that Ryan was able to come out to fix our connectivity issues. Fast and reliable!

Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening. Thank you very much, Mike.

The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.

Eric and Paul did an amazing job of placing and setting up our new hot tub, as well as instructing us on how to monitor and maintain it. It’s been a real pleasure working with all the staff at Arctic Spas in Duncan. We’re looking forward to many soaks in our new salt water spa.

Ryan and Paul delivered our Yukon tub today (a month earlier than estimated!) and it went super smoothly! They were able to place and set up the tub super fast and left the area very neat and tidy. Ryan stayed behind to talk us through all the chemicals and the app which was very helpful and much appreciated!

Amazing experience with our Hot Tub delivery and set up. Eric and Paul were early, professional and attentive to details! Thank you!

Came into parksville location thinking that I needed to spend hundreds of dollars to buy a part to clear an error that kept recurring on my system. Tanya looked us up on the computer and suggested that we should first update our software and see if issue was solved. It was! Thanks Tanya.

Good tech support and long term care...staff are dedicated and knowledgeable...I m glad to buy a Canadian tub and one that's long lasting, easy to use and durable. Keep up the great work Arctic Spas!

Stephanie is fantastic, helpful and very knowledgeable. Fantastic customer service.

We bought a Summit spa 3 months ago. It developed a problem with a missing check valve that allowed water to enter the ozone generator. However, Mark Onsworth was right on it replaced everything under warranty and made some improvements so it won't happen again. He shines as keen and competent. Salt water feels great. I can't accurately comment too much on the spa yet until I've used it for a year.

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

Eric, Paul, & Elijah were awesome. I was able to get my hot tub delivered within two weeks of purchasing it. They were flexible with delivery times and got the job done in just a few hours. Eric went over the maintenance schedule and spa controls with me and had the tub ready to go.

Awesome tub and absolutely great customer service .Love the salt water SpaBoy features and ease of use.A great team ..from our first visit at Arctic Spas Parksville and everyone else that have made our Artic Spa purchase a great experience. Highly recommend Arctic Spas. Two thumbs up to all the crew for being professional, knowledgeable,friendly and caring about customer service.

Ryan is very pleasant to work with. Arctic spas service is second to none. When I was shopping for my spa my main concern was after sales service, Arctic spas Vancouver Island can't be beat!

Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!

We purchased an Arctic Fox for our new home build in Duncan. Completion of the house took longer than expected, but Arctic Spas kept our spa safe and sound until we were ready to install. This is the not the first spa we have owned, but it is by far the easiest to maintain. The installation included hooking up the wiring and filling the tub as well as hands on instruction and a starter kit of chemicals. After we had it for a bit, they came back for “Spa School” to go over the operation and answer any questions we had. They also gave us a lovely gift basket after finishing spa school. We have really been enjoying our wifi enabled controls and can check up on our spa any time. All in all, I can’t recommend Arctic Spas enough.

I've had a great experience with Arctic Spas Duncan. Knowledgeable sales people, and very solid back end support that is easy to get in touch with. Most importantly, the tub is fantastic!

Eric Aasen came and changed out our Saltron mini. Spa has never been better. He checked the water for us. Great Service always Thanks again

Kudos to Sabrina! Great service, very knowledgeable, and a pleasure to chat with. 👍👍

Just had our Arctic Fox serviced by Matt. He was friendly, professional and very helpful. Matt was able to answer all our questions and gave us a few tips for ongoing maintenance. Definitely worth every penny!