Click icon below to go to directly to Learning Hub Videos!
Learning Hub
Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Iqbal
2 years ago
I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.
Response from the owner:Thank you for the positive feedback Iqbal. Sabrina is one of the best when it comes to helping customers find their dream spa and our fulfillment team’s goal is always to get things up and running quickly and educate you on your purchase, so you can just enjoy it. Happy Tubbing!
Mark Insley
7 months ago
Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!
Response from the owner:Thank you for the great review! We’re so glad to hear Eric was able to take care of the heater replacement and provide a helpful walkthrough. We appreciate your feedback. Happy Tubbing!
Marley Chase
4 years ago
At Duncan Arctic Spas everyone is helpful and kind. Today we had Ryan come to our home to service our hot tub and he went above and beyond! Helping me and will all my questions it was a pleasant experience . We highly recommend these beautiful hot tubs! The salt water is so lovely !!
Response from the owner:Thanks for the positive review Marley. We appreciate the feedback on our team both in the store and on-site. We agree salt water Tubbing is so much nicer! Happy Tubbing!
Hovard Heimdal
4 years ago
From our first conversation with Bruce, it was obvious that he knew his products, yet he put no pressure on us. He simply presented the many facts that helped us decide, and left us to make our own decision. We have owned 3 tubs since the late '80s, and chemicals was a deal beaker. Arctic Spas became an easy decision. Our spa was delivered on time as promised, by Sam and Erik, and as I was trying to be helpful, we had some good laughs together, and the whole installation was an enjoyable experience. A minor adjustment needed for the YESS system was promptly done by Tania who took a break from her office duty for a house-call. This company has great employees and a top product.
Response from the owner:Thanks for an amazing review Hovard! We are so happy that all members of our team were able to make your experience great; that’s just how we like it! You will love Spaboy if you don’t like the chemicals! Happy Tubbing!
Ron Humble
5 years ago
WOW!!!!!!
We have an older model hot tub that we use daily. A pump went and we called for help. We were told we would be on a 2 month waiting list. We prepared ourselves to wait....sadly. Within 3 weeks we received a service call and then within 2 weeks more we have our hot tub back with a new pump. The technician Sam and his helper whose name I can't remember, came out and quickly installed and checked the new pump and were on their way! REALLY impressed with the service!
Response from the owner:So glad that we were able to get you up and running faster than anticipated, not many companies service all brands of spas, so we have been flat out. Glad that Sam and Derek were able to get you back up and running. Thanks for the positive review, I will be sure to pass on your comments to the techs! Happy Tubbing!
Samantha Harber
3 years ago
Sabrina was so helpful! She is else knowledgeable about the chemicals and salt water system. Thank you!
Response from the owner:Thanks for the positive feedback Samantha! We will pass you comments on to Bruce! Happy Tubbing!
Byron E
2 years ago
After researching, viewing different makes/models, and talking to various hot tub sales people, I decided on the Artic tub. Andrew’s information/advice (Victoria store) was accurate vs. misleading info from others. It has been 6 months of enjoyment and I definitely made the right decision on the artic tub, with salt water and spa boy - the best feature with the app. I’m at ease knowing I have Cadillac service with a solid tub. Andrew even remembered my name when popping into the store 6 months later. My experience: ignore sales people who knock salt water and/or Artic tub’s insulation system!!
Response from the owner:Thanks for the great review Byron. We are very pleased that Andrew was able to find the right spa for you and your family and that you love it! Happy Tubbing!
Roxy Stekelenburg
1 year ago
I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out.
I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home!
Thank you, my Canadian friends—especially Sabrina—for the exceptional service!
Response from the owner:Thank you so much for your kind words! We’re so glad Sabrina was able to support you—she truly goes above and beyond, and your feedback means the world to us. Even from across the border, it’s wonderful to hear we could help clarify things with your Saltwater Generator system. We’ll be sure to pass your message along to Sabrina—this will absolutely make her day. Happy Tubbing!
Taya Patterson
2 years ago
John was extremely knowledgeable and helpful with any questions I had during the set up of my used arctic fox. The service at Arctic Spas is above and beyond!
Response from the owner:Thank you Taya! Glad we were able to help you out! Happy Tubbing!
Tom Balfour
2 years ago
We had an excellence experience buying a hot tub through Sabrina at Arctic Spas in January. The whole process was smooth, professional and painless!
Response from the owner:That is awesome to hear Tom! Thanks for taking the time to leave a review and praise Sabrina's efforts. She's amazing! Happy Tubbing!
Jane Weiss
6 years ago
Fabulous service! Ask for Bruce - he is extremely knowledgeable and helpful.
Response from the owner:Thanks for the positive review Jane! Bruce is a champ for sure...we are here for you should you need anything, happy tubbing!
Lindsey Larre
2 years ago
Sabrina was super helpful and accommodating, and made sure we chose the best spa for our family. Eric and Paul were friendly, efficient, and so knowledgeable during our delivery and set-up. Tub is great so far!
Response from the owner:Thanks Lindsey for taking the time to leave a positive review for us. We will be sure to share this with the team members you interacted with. Fantastic that you for the right tub for you and your family and that you are enjoying it. Happy Tubbing!
Damian Connolly
2 years ago
⭐⭐⭐⭐⭐
Eric from Arctic Spa came to put a new side panel on my hot tub and did an excellent job. He was extremely knowledgeable and thorough, clearly an expert at what he does. His friendly and professional attitude made the entire experience a pleasure. All round, he’s a top lad! Highly recommend Eric Aasen for any hot tub needs.
Response from the owner:Thanks for the post Damian and for recognizing and recommending Eric. We agree with you, “He’s a top lad!” Happy Tubbing!
Christina Lamont
3 years ago
We just bought a new home with a Yukon Arctic Spa. We went to Arctic Spas in Parksville and met Sabrina who is extremely knowledgeable and helpful . I would highly recommend anyone to reach out to Artic Spas to assist in any information you may require to keep your spa operating efficiently.
Response from the owner:Christina, thanks for taking the time to leave us some feedback on your experience in Parksville with Sabrina. So glad she was able to help you better understand the spa that you got with your new home. (You are super lucky to have an Arctic Spa already there!) Feel free to drop by any of our locations or call us anytime if you have any follow up questions. In the meantime...Happy Tubbing!
K Bal
8 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Jarren Morris
4 years ago
Paul, Eric, and Alex did an excellent job delivering and installing our Custom Series Yukon tub. It was positioned exactly as I wanted. Our electrician had two of the wire connections backwards beforehand which caused a fuse to blow on the motherboard of the tub when it was hooked up. Luckily, I was able to get the electrician over within 15 minutes, and in that time, Eric drove up to the Arctic Spas Parksville location to pick up a new fuse. For a few minutes, I thought we would be waiting a week to enjoy our tub but everything worked out great! Eric was very helpful in explaining the periodic maintenance, the initial and recurring chemistry balancing, and any other various questions I had. Thanks guys.
Response from the owner:Thanks for the positive review Jarren! We will let the fellas know that you were happy with the outcome. Happy Tubbing!
Del Lacombe
9 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Denise Barker
3 years ago
Amazing customer service from Sabrina,
will definitely buy our next tub from her!!!
Response from the owner:Thanks for the positive feedback Denise, happy that Sabrina was able to help you out...Happy Tubbing!
Greg A
8 months ago
Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!
Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly.
We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!
JoAnn Gillespie
4 years ago
We’ve just had our new hot tub delivered and set up by Eric and Paul. They were friendly, professional, innovative and flexible in figuring out how to safely get the spa into our backyard and on to the cement pad.
They also spent great time helping us figure out the best positioning for the spa. It wasn’t rushed at all.
Paul did an excellent and thorough job cleaning up and taking away all the packaging debris.
Eric took great time and attention showing us what to look for testing the PH and Alkaline of the water, and how to adjust things when necessary. Thankfully, he also left a laminated ‘cheat sheet’ so we could refer to it later.
There was a lot of info to remember!
A great experience with the delivery and set up, thanks to Eric and Paul.
Response from the owner:Thanks JoAnn for the positive feedback…we will let Paul and Eric know that you were happy with the experience! Let us know if you need anything at all, in the meantime, “Happy Tubbing!”
Darrell Mellott
7 years ago
The staff at the Duncan shop always go out of their way to give advice and help sort out any problems.
Response from the owner:Thanks for the 5 star rating Darrell. Glad we were able to get you back up and running quickly. Let us know if there is anything else we can do for you.
N Bishop
1 year ago
Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers
Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!
dave mckay
7 years ago
I spoke with the owner of the company and he actually reached out to me to clarify any concerns or questions I had. The experience I had could not have been better. The level of customer service is extremely hard to find these days. 2 separate 20 plus minute phone calls just to answer questions and troubleshoot. HIGHLY RECOMMENDED.
Response from the owner:Wow! Thank you Dave! It means a lot to us. So glad John could help you 🙂
Karen Gooda
4 years ago
We have just had our new Arctic Spa delivered by Paul, Eric and Alex. We had been prepared to have additional friends to help with the installation, but this was not required. The team provided a very careful, professional and smooth delivery on their own and we were very impressed by the airbag tool for ease in lowering the tub safely. This was followed by a thorough technical installation and detailed overview for maintenance of the new spa. The team arrived on schedule, were very friendly and provided an exemplary service. I would not hesitate in recommending the Duncan team or this delightful product.
Response from the owner:Thanks for the super feedback Karen, we are happy that our delivery & installation team impressed you and got you all set up with your new hot tub? Happy Tubbing!
Kara Cole
2 months ago
Great service! Very knowledgable.
Response from the owner:Thank you, Kara! We really appreciate you taking the time to share your feedback. We’re glad you had such a positive experience and found our team knowledgeable and helpful. We look forward to helping you again in the future!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
