Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.

John was extremely knowledgeable and helpful with any questions I had during the set up of my used arctic fox. The service at Arctic Spas is above and beyond!

Excellent and friendly advice as always! Great store!

All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!

Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

Arctic Spas provided excellent service all the way through from quotes, sales information, help with obtaining the right tub, installation and follow up on support. I would highly recommend them for any hot tub needs. They are the best!!! And we LOVE our hot tub!! <3

Arctic Spas sent two staff to deliver a Yukon tub to my house on what turned out to be the day of the 'Great Wind Storm of 2018'. I was initially worried that there were insufficient people to maneuver such a big tub, especially considering our steep driveway and the grassy slope to its final resting place. However, the staff were well equipped and prepared from their site assessment, as well as reassuring and confident that all would be fine. (Not sure how they stayed calm with me fussing all around). Once the tub was in place, they set to work on filling it and preparing the electrical and internet hookup. During this time, the power went out and I started receiving reports from friends regarding their experiences on the local roads. My wife even came back from her trip and explained how far she had to detour because of the blocked roads. When I suggested to the Arctic Spa team that they should leave to get back to their homes and families, since the power was unlikely to be back on anytime soon - they refused! Instead they carried on and ensured the tub was filled, the area cleaned up , all the electrical wiring and internet cabling in place (but obviously untested). They walked me through the process of changing the filters, and explained what I would need to do when the power was restored. I can't believe the staff were so dedicated during such a stormy day and can't thank them enough for their professionalism. 5 Stars well earned.

We've had our Arctic Spa hot tub for approximately 4 years and it's one of the best purchases we have ever made. The heater recently expired which caused the breaker to trip. Arctic Spas got us booked in very quickly and Ryan did an exceptional service job to get us back up and running. He is a professional and knowledgeable technician and went over and above to satisfy his clients. Fortunately, this repair was under warranty. Thank you, Arctic Spas and Ryan.

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

We highly recommend Arctic Spas Parksville. We had a great experience and love our new Strong Spa! For a plug and play spa it is FANTASTIC! We are totally enjoying using it but also it looks great in our backyard. One of the best things about it is the ease of opening it and closing it. This lid is awesome.

Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home

Fantastic hot tub service from Ryan today. Thank you!!!

We just bought a new home with a Yukon Arctic Spa. We went to Arctic Spas in Parksville and met Sabrina who is extremely knowledgeable and helpful . I would highly recommend anyone to reach out to Artic Spas to assist in any information you may require to keep your spa operating efficiently.

Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.

Took delivery of our Arctic Spas hot tub today and was very happy with the experience from the show room to the delivery. Our salesperson Andrew was extremely personable , knowledgeable and patient while answering all of our questions. We have a steep and difficult backyard to get the hot tub to and it was handled with skill and planning. Paul came by earlier to check it out and make recommendations as to positioning that we hadn’t thought of. Eric, Goran and Tania as well as Paul and Andrew were here to make the delivery a success. Everyone worked well as a team and it all went smoothly. Eric and Paul did the set up. Eric was very meticulous as to where holes were drilled for attachments and did an excellent job of explaining and showing us how to look after our hot tub. Thanks everyone!

Artic Spa is the best there is. The saltwater system is a game changer. No chemicals and the water lasts, 9 months and still crystal clear. The sales and technical staff are top notch and professional. I highly recommend trying one out. I .

Excellent product and service. A special thanks to Bruce who always handled my never ending questions with professionalism.

I was the winner of the Love Tub 3! We just had it dropped off by Eric and Paul and they were great! Their attention to detail is excellent! Thanks again guys!

John is always willing to jump in and help troubleshoot water issues. And the Learning Hub videos on the Duncan AS website are second to none! An excellent and very thorough job.

Doesn't matter which dealer of arctic spas i go to, I am always treated as one of there own. I went in there today for an interview and was treated like anyone else would have been. Love the family scene they push for and strive for. Great Job.