Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 642 reviews

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Alan Bayles

6 years ago

Ryan was quick, efficient and thorough. He deserves a big raise.

Response from the owner:Hi Alan, thanks for the positive review. We agree with you, Ryan is truly a Smartfriend! Happy Tubbing!

Jeremy Bartley

3 years ago

Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was . Thanks Again

Response from the owner:Thanks for taking the time to reach out to the office and to post online about your positive experience. We will let the staff know that you were pleased with their efforts! Happy Tubbing!

Fernando Valderrama

4 years ago

We had Eric Aasen install our Hot Tub today - He was very professional and knowledgeable. Told us everything we needed and more - Great guy and beautiful Hot Tub!

Response from the owner:Thanks for the positive feedback Fernando! Appreciate the kind words for Eric, we will let him know! Happy Tubbing!

Griffith Homes

8 years ago

So happy we chose an Arctic Spa! The hot tub is the perfect size for our family. Bruce, our salesman in the Parksville showroom was very helpful, courteous, and thorough. We encourage you to stop by one of their showrooms and see what they have to offer.

Response from the owner:Thanks Tavis! Our goal is always to find the perfect spa for each customer. Our Smartfriends, like Bruce, are there to act as a guide and help you discover truly easy hot tub ownership! Let us know if there is anything we can do for you. Welcome to the Arctic Family!

Don

5 years ago

I arrived at Arctic spas in Parksville yesterday afternoon with my two sons to look at a Durosport hot tub, we were greeted warmly by the salesman Bruce, they had two models to look at one with water and one not, we were encouraged to sit in and try them out, while Bruce explained all the features, which he did well and easily to a novice like myself. He had great advice regarding hookup, wiring and leveling, I felt unrushed and taken care of the whole time I was there. It was a great experience and found exactly what I was looking for. Thanks again!

Response from the owner:Thanks for the excellent review Don. At Arctic Spas, we really want to take the time to learn your needs and find the spa that best matches that…and Bruce is a master of helping you navigate your wish list! So happy you found what you were looking for!!

Audrey Audebert

4 years ago

Paul, Sam and Eric were amazing last Friday when they delivered and installed our Yukon spa in Victoria! They brought great efficiency and a sense of humour to this job, and remained infinitely patient as the installation took much longer than planned (our fault, not theirs). Definitely above and beyond service. Sam's "hot tub 101" crash course was easy to understand for a newbie like me and the hot tub was ready to enjoy that very evening. Our salesperson in Victoria (Dennis), has been a great resource throughout as well and we are still in contact with him to iron out some initial pH leveling questions. Thanks to both Arctic Spas teams in Duncan and Victoria!

Response from the owner:Thanks for the positive review Audrey! Glad the team has made the experience great and that you are now enjoying your hot tub! Happy Tubbing!

Jenn Heyne

3 years ago

We had a great experience from the In-Store Help and Knowledge to the delivery and set-up with Eric and Paul. Thank you and we love our new salt water tub!

Response from the owner:Thank you Jenn for the 5 Star Review! We are so happy to be able to provide you with a great Arctic Spas experience. Enjoy your new salt water tub and thank you for choosing us to be your SmartFriends in the hot tub industry!

Brenda Murray

2 years ago

As usual, Eric did another great job cleaning and servicing my hot tub!

Response from the owner:Thanks for the positive comments Brenda. Glad you were pleased with Eric’s work. Happy Tubbing!

Lorraine Johnson

6 years ago

Have had our Arctic Spa for 3 years. We had been using chlorine until we got our portable mini Spa Salt Water system. What a difference.. absolutely love this system. Can’t say enough about the difference on our skin. And the price and ease of use is incredible. LOVE IT 😍

Response from the owner:Thank you for the lovely review, Lorraine! We love salt too! So glad you are enjoying it so much.... we knew you would 😊

Cal Kaiser

4 weeks ago

Had my tub for 6 years now and love it! Caroline is amazing

Response from the owner:Thank you, Cal, for the great review! We’re so glad to hear you’re still loving your hot tub after six years! We’ll be sure to pass your kind words along to Caroline. Thanks again for choosing Arctic Spas!

Lana Tucker

3 months ago

Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!

Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear that Sabrina took the time to walk you through the different models and let you experience all the options firsthand. It sounds like you really made the most of your visit—from testing the different jets and seating to trying out the Hudson All Weather Pool, sauna, and cold plunge! We’ll be sure to pass along your kind words to Sabrina. We really appreciate your recommendation and hope to see you again soon!

Wendy Coles

5 years ago

Our hot tub finally arrived today! Delivered by Paul and Sam. We were impressed how quickly and easily they set it up. They explained everything in detail and helped set up our phone app. We can't wait to jump in later this evening! Our experience with Arctic Spa from Sales to Delivery have been five stars all the way!

Response from the owner:Thanks so much for the great review! So glad you finally get to jump into your hot tub, I assure you it will be worth the wait! I will let the fellas know that you were happy with their work onsite and give them a little bonus as a reward! Thanks again for choosing Arctic Spas and be sure to let us know if you need anything at all!

Cindy Kruger

6 years ago

We highly recommend Arctic Spas Parksville. We had a great experience and love our new Strong Spa! For a plug and play spa it is FANTASTIC! We are totally enjoying using it but also it looks great in our backyard. One of the best things about it is the ease of opening it and closing it. This lid is awesome.

Response from the owner:Thanks for the great review Cindy, String really does have the luxury plug-n-play category figured out. Great looking durable , easy to use and you just plug it in. Glad your loving it!

Jesse Myles

1 year ago

Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you

Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!

chris young

3 years ago

Needed a rubber gasket for my pool pump. Everyone in town was out of them and had them back ordered. Attic spa was the only one in town that had them in stock!

Response from the owner:Thanks for the review Chris, happy we were able to accommodate you. We are Arctic Spas though, not attic spas, but maybe they can be a. We product category hehehe. Have fun in you Pool!

Erin Wilson

3 years ago

I stopped in to the Parksville location today to get some new supplies, and a helpful re-education on how to best care for our spa. As a newer Arctic Spas owner, I appreciated how thoughtfully Sabrina answered all of my questions, providing advice and suggestions on how to get the most out of our spa. She explained some helpful features on the app and encouraged me to call or stop in with any questions in the future. Thank you!

Response from the owner:Thank you erin for taking the time to post. Sabrina exemplifies our desire to help customers get the most out of hot tub ownership, and a big part of that is exactly what you described. Sometimes it is just nice to be Abe to have someone show you the ropes! Happy Tubbing!

kevin green

3 months ago

Duncan was fast, effective and very professional. I’ve been getting great service here for years.

Response from the owner:Thank you, Kevin, for the great review! We really appreciate your continued support over the years. We’re glad Duncan was able to get everything taken care of quickly and professionally. We’ll be sure to pass along your kind words to him, and we look forward to helping you again in the future!

Ida Ferguson

3 months ago

We purchased our Spa seven years ago and I recently needed immediate service on it as I run an Airbnb and our guests book with us, knowing we have a saltwater spa. Everyone from Monica in the Crofton office to the service team Duncan And Lydia, all were amazing getting the job booked getting all the parts together and making sure it was up and running for my guest family checking in tomorrow from Switzerland! Thank you so much again for all your help and taking some stress off a hot tub owner!!!

Response from the owner:Thank you so much for the wonderful review! We’re so glad Monica, Duncan, and Lydia were able to get everything sorted quickly and take some of the stress off your shoulders. We know how important it is to have your spa ready for your Airbnb guests, especially with a family travelling all the way from Switzerland! We truly appreciate your continued trust in us over the past seven years. Cheers!

Jordan McCallum

9 months ago

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!

R M R

7 years ago

Staff and friendly, knowledge and a absolute pleasure to deal with. Delivery and service techs are top notch guys. I'd recommend this company to anyone that is looking for a hot tub.

Response from the owner:Thank you, Robert, we appreciate your feedback. Happy Customers make it all worthwhile. If you need anything at all let us know. In the meantime...Happy Tubbin’!

fu sp

1 year ago

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!

Mike Fudge

4 years ago

I went into the Parksville location todays looking for some guidance on my hot tub and was met by Bruce who not only helped me with my issue but took the time to go over a much needed hot tub TLC 101 recap. Thanks again.

Response from the owner:Thanks for the positive feedback Mike. We are happy to help you anytime you need a “refresher” and Bruce is a champ in this regard! Happy Tubbing!

Cyprus Toaster

2 years ago

Marc and the team have been great over the last year and I’ve gotten solid advice getting on-boarded after purchasing a home which had a spa.

Response from the owner:Thanks for taking the time to leave a review. It can be pretty challenging when you buy a place with a tub, so it was good to have your Smartfriend, Marc to help you with the onboarding. Happy Tubbing!

Robert Matson

6 months ago

Sabrina was incredibly informative and explained all the options available on the products.

Response from the owner:Thank you so much for the wonderful review! We’re so glad to hear that Sabrina provided such an informative and helpful experience. She takes great pride in making sure customers understand all their options and feel confident in their decisions. We truly appreciate your support and look forward to helping you again in the future!

Michael Dally

7 years ago

Just the best shopping experience you can have. Arctic spa's are great company to deal with. The hot tub is awesome quality I can tell from the quality of the product that it will last for years. I would have no hesitation in recommending this company. From the initial enquire throughout the whole process it has been seamless and painless, and everyone we have spoken with has been very helpful, just the way I like it. Great job guys keep up the good work.

Response from the owner:Wow! Thanks for the lovely review, Michael! It's always nice to hear that we are meeting our clients' expectations of delivering a great product with great customer service! Please don't hesitate to call or come in if you need anything or have any questions. We are always happy to help 🙂

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!