Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

I found Arctic Spa Victoria to be a great place for products and services for my Arctic Spa Cub. I got everything I needed for replacement of spa water and Jenny was very helpful in advising me as to what I needed to properly maintain my spa water. Thank you Jenny! Peter

Jen was fantastic and very knowledgeable, great service

Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening. Thank you very much, Mike.

Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.

We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place. Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us. Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great. A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

John is an expert at his craft (Artic spas) has a breadth of knowledge and always willing to help. Highly recommend any store that he is apart of!

I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

Eric was part of our delivery crew. So fast and efficient, our new spa was set up much faster than expected. Very polite and professional, and very knowledgeable. We love our new spa, thank you Arctic Spa Victoria!

Excellent and friendly advice as always! Great store!

Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!

Goran and Lydia can to my house to service my hot tub. They were very professional and thorough. Fixed some issues my hot tub had. Answered all my questions and showed me how to do some maintenance as a new hot tub owner. I recommend their services.

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Great service from Goran and Duncan on our hot tub installation!!

We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.

Sabrina is the best, knows spas very well and is always very helpful! 5 stars without question.

We had Goran come to pick up our pool pump on Monday as it was leaking and making weird noises. He explained that the noise was from the bearings and the seal was gone and told us the shop would be closed next week and hoped he could have it fixed before then. He went out of his way to get it done and brought it back and hooked it up two days later. We are so appreciative of his great service; thank you!

I have been struggling with skin rashes from my Summit Spa Boy with peak ozone so I went on a hunt for some answers. That led me to finding John Keirstead on the Arctic Spa Owners FB page who has been the number one person I trust from this point forward. He has experience with sensitive skin issues caused by spa chemicals and has graciously educated me on how to fix this, even though I’m not his customer and have never bought anything from his store (I live in Alberta). I am forever grateful to be using my spa to its full potential without using the chemicals that were triggering my skin issues. This hot tub set up turns out to be fairly easy and we were overthinking everything. He said that ozone is my friend and now I’m understanding the magic of the spa boy salt spa with ozone 👏🏻👏🏻👏🏻 I was nearly thinking of selling my spa until I found him. Thank you John for you expertise and willingness to help an Arctic Spa owner fall back in love with her hot tub 💕

We have always received first rate service from the manager, John and his outstanding staff. Particularly we appreciate the personal care that John has shown us over the years, from our purchase of our Arctic Fox Spa during the start of COVID and through to the present. A shout out to technicians Mark and Sam who installed our spa and have done service work when our understanding of setting variables on the App were more than fuzzy. Great service by all. Thank you

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks