Our salt water spa was one of the best purchases we have made, it is super simple to maintain! No more daily water checks, it practically looks after itself. We use it year round and in the summer the grandkids love playing in it. The WIFI connection allows us to monitor levels and adjust temperature easily.

Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!

Great hot tubs, and the delivery crew, Paul and Eric were very helpful, professional, and knowledgable. Well done guys!

From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.

Kudos to Sabrina! Great service, very knowledgeable, and a pleasure to chat with. 👍👍

Sabrina is the best, knows spas very well and is always very helpful! 5 stars without question.

Our service tech Eric was so helpful and courteous. Sabrina was very helpful in the sale and after service. Thankyou Arctic Spas!

We went in to Arctic Spa to figure out how to maintain our hot tub as we just moved into a house with a hot tub. Bruce was very patient and informative in explaining our choices to us. I never felt rushed, and felt encouraged to ask questions. It was such a nice experience. Thank you Bruce!

Sabrina was so helpful! She is else knowledgeable about the chemicals and salt water system. Thank you!

I have been very happy with my Artic Fox. Just right for our family and runs perfectly. Always able to get any (and there hasn’t been much) products I need from the Parksville store. Highly recommend going with a salt water spa.

Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.

My wife and I have owned our Arctic Spas Cub now for 2 and a half years, and this is the second time I am writing a positive Google review regarding the Vancouver Island Arctic Spas team. When I was having some recent issues with my tub I went into the Parksville location and spoke with Bruce regarding what I was experiencing. Bruce was more than helpful in helping me get to the root of the problem, and we got to the point where he set up a work order for the Arctic Spas service team to come to our home and perform some checks. Their service manager Mark called me to set up the service call day and time, and then sent their technician Sam out to do the checks and any necessary work as promised. Problem solved. All my experiences with any of the staff from Arctic Spas Vancouver Island have been more than positive. The Arctic Spas product quality speaks for itself, and even though they may know they have the best product in the hot tub market, the Vancouver Island team understands the value of good customer service as it pertains to customer retention. It costs 5x as much to acquire a new customer as it does to keep an existing one, and Arctic Spas Vancouver Island continually shows that they understand this simple business fact in their dealings with their customers. We highly recommend them to anybody who is considering purchasing a hot tub.

Great service! Very knowledgable.

When my Arctic Spa suddenly became unusable because I could not get it properly balanced i was fortunate to find John Keirstead and voila all my issues were solved. I appreciate Arctic Spa’s ability to respond and fix what occasionally goes sideways. Thank you so much

We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!

Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)

Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.

We couldn't be happier with the product, service and delivery of our new hot tub from Arctic Spa Parksville. We checked out several different spas in our quest to purchase a tub but once we visited the showroom in Parksville, our choice was easy. We have owned a hot tub from a different manufacturer in the past and wanted to downsize the tub and reduce the maintenance. Bruce at the Parksville location was awesome in explaining and helping us make our decision. He has been wonderful with his support over the process of ordering, site planning and follow up once delivered. The delivery team (Sam and Ryan) were also fantastic - they carefully moved the tub through a couple of tight spots with care and humour and really took the time to get the tub up and running. We were able to use the tub that night! I can't stress enough about how easy this tub is to maintain. We have owned before and found that maintenance could be a real pain. This salt water system with Spa Boy is unreal. I can't recommend enough. Beautiful, clear, soft water without constant tweaking - worth every penny if you are looking for a hot tub. I would highly recommend ArcticSpas in Parksville!

We had Goran come to pick up our pool pump on Monday as it was leaking and making weird noises. He explained that the noise was from the bearings and the seal was gone and told us the shop would be closed next week and hoped he could have it fixed before then. He went out of his way to get it done and brought it back and hooked it up two days later. We are so appreciative of his great service; thank you!

Duncan was fast, effective and very professional. I’ve been getting great service here for years.

Arctic spas make buying a spa an exciting experience. They went above and beyond to ensure that we were satisfied, and equipped with the knowledge we would need to take care of our spa. Eric was our Technician that did the install at our house , and he was very knowledgeable and helpful making sure we were equipped with everything needed , and teaching us how to use the spa. Great experience, and I would highly recommend them if your family is looking to add a spa to your home

I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.