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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Mona Donovan
4 months ago
We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.
Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!
Bob Restall
11 months ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Sandra & Bruno Moffat-Cocorocchio
1 year ago
Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!
Response from the owner:Thank you for the excellent feedback, we agree Goran is an absolute expert! Sometimes it can be tricky to get Spaboy dialed in just right, so we are happy he was able to help you. Happy Tubbing!
Colin Boyer
1 year ago
Sabrina was super helpful - answered a lot of our questions as new owners of an Arctic Spas and was very knowledgeable about how to best maintain them/which products are needed - thanks Sabrina!
Response from the owner:Thank you Colin. We appreciate the support and positive feedback. So glad that Sabrina was able to help get your questions answered. Happy Tubbing!
Colin Iwaskow
1 year ago
Very knowledgeable and polite. Caroline answered all our questions clearly and without any sales pressure. We thought the spas were out of our price range but she showed us the Be Well spas and we couldn't be happier with our purchase. We enjoy it every chance we get.
Response from the owner:Thanks for taking the time to post s review on Google. Super that Caroline was able to guide you to the perfect spa for your needs and budget, she really is a Smartfriend. Happy Tubbing!
Nicole Crescenzi
1 year ago
Caroline really helped me out the other day when my spa's probe was acting up. I came in at the end of the day and she stayed late to help assess my issue and offer a few things to try, including some great DIY tips that ended up solving my problem, which saved me a lot of time and money. She was also courteous enough to follow up with me the next day via email to let my know my PH was a bit high but that otherwise she was happy to see the probe was working again. Also a big thanks to Devon, who is always available to help with my water chemistry questions.
Response from the owner:What a wonderful review Nicole. Nothing makes our team better than hearing positive feedback from the customers we serve. Happy Tubbing!
Dave
1 year ago
Great delivery and set up
Great communication prior to delivery
Arrived exactly as expected
Paul and Gorman went the extra mile and got it up a set of stairs onto the deck
Clear instructions and explained the app
Painless install -Thank you both.
Response from the owner:Thanks Dave for the positive feedback back. We will let Paul and Goran know that you were happy with their service and that things went smoothly. Happy Tubbing!
Jeff MacAulay
6 months ago
We worked with Jenny to purchase a Tundra. We've been very happy with it including SpaBoy and Smart pH which are both working well. Jenny, the install team, and the support team have all been great to work with and very responsive.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Tundra and that SpaBoy and Smart pH have been working well for you. It’s great to know Jenny, our install crew, and the support team all provided a smooth and responsive experience. Enjoy many relaxing soaks, and please don’t hesitate to reach out if we can help with anything down the road! Happy Tubbing!
Frank Field
2 months ago
Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.
Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!
Peter Klaver
8 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Michael Kirkpatrick
1 year ago
Eric the service technician was very personable and generous in sharing his knowledge. I highly recommend.
Response from the owner:Thank you Michael for the positive comments and your recommendation. We will let Eric know that you were happy with his work. Happy Tubbing!
Niki Whittaker
1 year ago
Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!
Response from the owner:Thank you Niki, for you feedback and kind words. We will let Eric know you were pleased with his service. Glad he was able to to figure things for you. Happy Tubbing!
Ivan Thompson
1 year ago
Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.
Response from the owner:Thanks Ivan, for taking the time to post this review. Did any of our staff in particular stand out? You have accurately described our goal: “minimal maintenance and not soaking in a pool of chemicals.” Happy Tubbing!
Iqbal
1 year ago
I had a great experience working with Sabrina. Matt and Paul delivered my spa and were very helpful in explaining the set up and maintenance process.
Response from the owner:Thank you for the positive feedback Iqbal. Sabrina is one of the best when it comes to helping customers find their dream spa and our fulfillment team’s goal is always to get things up and running quickly and educate you on your purchase, so you can just enjoy it. Happy Tubbing!
Mark Woodside
9 months ago
We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs.
Mark
Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect.
We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.
Mike Warhurst
11 months ago
Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening.
Thank you very much, Mike.
Response from the owner:Thank you, Mike! We’re so glad Jenny was able to catch you in time and get you everything you needed for your salt water change. We’ll be sure to share your kind words with her. Happy Tubbing!
Natasha Toth
3 days ago
Goran and Lydia can to my house to service my hot tub. They were very professional and thorough. Fixed some issues my hot tub had. Answered all my questions and showed me how to do some maintenance as a new hot tub owner. I recommend their services.
Stephanie Deakin Ricketts
7 months ago
We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!
Response from the owner:Thank you so much for the 5-star review! We’re thrilled to hear how much you’re enjoying your hot tub and that it’s been such a great purchase for you. It’s wonderful to know you felt well supported from the sales process through to after-sales service. We’ll be sure to pass your kind words along to Caroline—she’ll really appreciate the shout-out. Thanks again for choosing us and for taking the time to share your experience. Happy Tubbing!
N Deshaw
3 months ago
If our family could give this incredible team 10 stars we would! Our first visit to Arctic Spa in Victoria, we met Jenny, extremely knowledgeable, so helpful, able to answer all our questions and really just the nicest person! Delivery & set up - another great experience. Paul and his incredible crew arrived - all hands on deck given the size of this spa - each member knew what to do - they made sure everything was perfect. Arctic Spa technician Duncan then provided us with a valuable tutorial session - ensuring we knew how to use our spa properly and maintain it.
Seriously, EVERYONE knows their stuff. Thank you so much Paul, Jenny, Eric, Duncan and Charles! We LOVE our Arctic Spa & will always recommend this GREAT company to our friends, family and to you too!
Response from the owner:Thank you so much for this incredibly thoughtful review. It truly means a lot to our whole team.
We’re so happy to hear that your experience was positive from start to finish. Jenny will be thrilled to hear your kind words. She genuinely loves helping customers find the right spa and making the process easy and enjoyable. We’re also glad the delivery and setup of your Tundra and Covana went smoothly. Paul, Charles, Eric, and the crew work hard to make every install seamless, especially on larger deliveries like yours.
Duncan will appreciate the shoutout as well. We know how important it is to feel confident using and caring for your spa, so we’re happy the Spa School was helpful.
Most of all, thank you for trusting us with such an exciting addition to your home. Hearing that you love your Arctic Spa and would recommend us to your friends and family is the highest compliment we could receive.
Enjoy your new spa and many relaxing years ahead from all of us here at Arctic Spas!
David Spencer
11 months ago
Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa.
Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.
Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!
Damon88
11 months ago
Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.
Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your hot tub for the past five years and that Jenny was able to help you out on your recent visit. We love hearing from long time customers and it means a lot to us that we've earned your trust. We look forward to seeing you again!
Keith Sutherland
8 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with.
The crane operator, Paul did an amazing job getting the tub up on our deck.
Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed.
10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
norm foote
1 year ago
Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.
Response from the owner:Thanks for your kind feedback, glad we were able to help you out!
K Bal
5 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Darren and Mike
4 months ago
I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!
Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us.
It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love.
We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you.
Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
