I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

These folks are always super helpful. Jenny was today as usual.

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.

Had Questions in regards to my spa that I couldn't figure out on my own called for technical help and Duncan came out and explained and showed me everything I needed to know. Very Helpful.

I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.

Duncan and Lydia did amazing work! Saved me money on my high limit probe that didn’t have to be replaced. Excellent service.

Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.

We just got our new hot tub a couple weeks ago, and it's been working great - so far we've been really happy we went with a salt water tub from Arctic Spas! The installers Eric & Paul from Aquafun were very helpful with the setup, and they gave a lot of great info about how to test the water and do the other regular maintenance

Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.

We finally had to replace our leaking hot tub and after some online research went to Arctic Spas. Our experience with choosing and buying the new tub was good (Thanks, Dennis!) and the installation was smooth and professional. Paul R. and Eric A. arrived on schedule and did a great job of removing and installing the new tub. Paul is a master of the truck mounted crane! Paul and Eric did the setup quickly and Eric did a great job helping me set up the phone app , and then explained the controls and basic maintenance functions. Thanks again to Arctic Spas for running a business I am happy to recommend!

Eric was very friendly and knowledgeable. Service call was a good experience 😊

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

We just had our hot tub delivered and set up by Paul, and he was fantastic. He had to work extra hard as his colleague was sick, but he still made it happen. Originally, we were going to reschedule, but since I already had the electrical and water delivery booked, Paul came out on his own. I gave him a hand, and together we were able to get the tub into place. Paul clearly enjoys his job, and it shows. He was patient with all my questions and concerns. One piece was missing from the delivery, so Paul went back to Duncan to pick it up and, even though he was on his way to drop off more hot tubs, he returned the same day to bring it to us. Later that same day, while I was at work, technician Goran stopped by and walked my wife through the programming and features of the hot tub. I didn’t meet Goran personally, but my wife said he was great. A big shoutout as well to Sabrina, Caroline, and Jenny, Marc for helping us answer our questions and choose the right Arctic Spa — the Cub. Overall, an amazing team and a great experience!

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.

Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.

Jen was fantastic and very knowledgeable, great service

We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!