Love our Ellesmere tub, really comfortable and easy to maintain. Good service from Jenny at Arctic Spas Victoria as well, they are knowledgeable and answers our questions easily.

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!

Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.

Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!

Great customer service, Eric is very knowledgable about our old hot tub.

We purchased our Spa seven years ago and I recently needed immediate service on it as I run an Airbnb and our guests book with us, knowing we have a saltwater spa. Everyone from Monica in the Crofton office to the service team Duncan And Lydia, all were amazing getting the job booked getting all the parts together and making sure it was up and running for my guest family checking in tomorrow from Switzerland! Thank you so much again for all your help and taking some stress off a hot tub owner!!!

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed. Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

Great service from Eric at Arctic Spas Duncan! He called ahead to let me know when he’d be arriving and was friendly, courteous and professional. I had a water leak and had found a loose fitting myself, but it was still leaking. Eric found the actual problem and explained what had happened in simple, easy-to-understand terms. He also recommended some helpful videos so I can better understand and maintain my spa. Knowledgeable, helpful and great to deal with. Thanks, Eric!

Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!

We wanted to give a shout-out to Duncan, the technician from Arctic Spas! We had an issue with one of our jets that required a replacement part. Duncan arrived right on time and quickly and skillfully removed the defective part and installed the new one—which, happily, was covered under warranty. What really impressed us was that Duncan didn’t just fix the problem and leave. He took the time to offer helpful advice on getting the most out of our hot tub, checked the pH levels, and showed us several features we didn’t even know we had! Duncan was personable, professional, knowledgeable, and clearly takes pride in providing great service. We really appreciated his help and would happily recommend him to anyone needing service from Arctic Spas.

Got a new Spa installed today and Paul and Duncan were great. Both profession and did a fantastic job. Thank you both !

Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.

Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.

We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!

The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

When you don’t know what you’re doing it’s really nice to have someone that does. Eric did an amazing job. Found the problem fixed it. Everyone is very happy.

Great service! Very knowledgable.