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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Sandra Lasenby
1 year ago
We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner.
The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.
Response from the owner:Thank you so much for your recommendation! We’re thrilled to hear that you had such a smooth experience from start to finish. Sabrina, Paul, and Goran will be so happy to know their efforts made a difference. We hope you enjoy every soak in your new hot tub! Happy Tubbing!
Sticks and Stones Outdoor Projects
1 year ago
We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!
Bob Restall
1 year ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
steve tribe
2 months ago
Highly recommend Arctic Spas for both quality hot tubs and exceptional service. Had my 3-year water change and full service this week and once again was very impressed by Arctic Spas. The Spa Technician, Eric arrived on time and did a very thorough job servicing my spa and changing the water. He kept me informed throughout, was very professional and courteous, and took the time to educate me on my hot tub and how to continue upkeeping the hot tub and the water. Would not hesitate to use Arctic Spas again for my next 3-year service and water change.
Response from the owner:Thank you, Steve, for the wonderful review! We’re so glad to hear Eric provided such thorough and professional service during your three year water change and full spa service. It’s great to know he kept you informed throughout and took the time to explain the maintenance and water care so you feel confident looking after your hot tub.
We really appreciate your continued trust in Arctic Spas and your recommendation. We’ll be sure to pass your kind words along to Eric!
Asya Ivanov
5 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Ida Ferguson
3 months ago
I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.
Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!
Joanie Proske
3 months ago
We wanted to give a shout-out to Duncan, the technician from Arctic Spas!
We had an issue with one of our jets that required a replacement part. Duncan arrived right on time and quickly and skillfully removed the defective part and installed the new one—which, happily, was covered under warranty.
What really impressed us was that Duncan didn’t just fix the problem and leave. He took the time to offer helpful advice on getting the most out of our hot tub, checked the pH levels, and showed us several features we didn’t even know we had!
Duncan was personable, professional, knowledgeable, and clearly takes pride in providing great service. We really appreciated his help and would happily recommend him to anyone needing service from Arctic Spas.
Response from the owner:Thank you so much for the wonderful review and for taking the time to share your experience! We’re thrilled to hear that Duncan was able to arrive on time, replace the faulty jet part efficiently, and get everything covered under warranty.
It’s especially great to hear that he took the time to go beyond the repair by checking your water chemistry, offering helpful advice, and showing you more of the features of your Arctic Spa. We believe a service visit should be about more than just fixing the immediate issue, and we’re so glad Duncan was able to help you get the most out of your hot tub.
We truly appreciate your recommendation and will be sure to pass along your kind words to Duncan. Thank you again for choosing Arctic Spas!
kevin green
3 months ago
Duncan was fast, effective and very professional. I’ve been getting great service here for years.
Response from the owner:Thank you, Kevin, for the great review! We really appreciate your continued support over the years. We’re glad Duncan was able to get everything taken care of quickly and professionally. We’ll be sure to pass along your kind words to him, and we look forward to helping you again in the future!
Greg B
3 months ago
These folks are always super helpful. Jenny was today as usual.
Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!
Alex Lo
1 year ago
Great customer service, Eric is very knowledgable about our old hot tub.
Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!
Troy DeSouza
2 months ago
Just had our service technician Eric come in to change our filters. Eric did that and then some including upgrading our access on the apps, cleaning out the hot tub and putting in an order for a new sensor that wasn’t quite up to snuff. We’ve had our spa for about five years and my wife uses it religiously. It really does pay to get good quality local service at Arctic spa than buy a cheaper brand from a big box with little to no follow up. We’ve had friends that have gone the cheaper route and no longer use their hot tubs. And it’s all about use. You get a great night sleep if you go have a nice soak in the hot tub before bed.
Response from the owner:Thank you, Troy, for the fantastic review! We really appreciate your continued support over the past five years and are glad Eric was able to go above and beyond during his service visit. It’s great to hear he was able to take care of the filters, clean up the spa, help with your app access, and arrange for the replacement probe.
We’re especially happy to hear that your Arctic Spa gets so much use and that you’ve had such a positive experience with our local service and support. We agree that adding a hot tub to your daily routine can improve your sleep tremendously! We’ll be sure to pass your kind words along to Eric. Happy Tubbing!
Brian
3 months ago
Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.
Response from the owner:Thank you so much for the great review! We really appreciate your continued support and are glad Jenny has been so helpful whenever you’ve stopped by. It’s wonderful to hear that you’re happy with both the service and our selection of spa chemicals. We’ll be sure to pass your kind words along to Jenny! Thank you again for choosing us!
Janet Bonaguro
8 months ago
Great experience ordering and now having our new tub delivered and set up on Gabriola by Duncan, Paul and Jason. Great company and the people are a pleasure to work with.
Response from the owner:Thank you for the great review! We’re so glad you had a positive experience. We'll be sure to pass your kind words along to Duncan, Paul, and Jason. Enjoy your new hot tub on Gabriola!
Ian Whitehead
3 months ago
The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!
Response from the owner:Thank you so much, Ian, for the wonderful review! We’re so glad Monica and Eric were able to come to the rescue and get your 16-year-old hot tub back up and running faster than expected. We know how frustrating it can be when a pump fails, so we’re happy our Arctic Spas team could provide prompt, professional, and friendly service throughout the repair.
We’ll be sure to pass along your kind words to both Monica and Eric. Thank you again for choosing Arctic Spas Duncan!
Peter Klaver
11 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Pam Zanini
2 weeks ago
Duncan from lovely Duncan was a great tech! Personable, informative and professional! Thank you Duncan for answering ALL my questions!
PZ
Response from the owner:Thank you, Pam, for the lovely review! We're so glad Duncan made your service experience such a positive one and took the time to answer ALL your questions! We know how important it is to feel informed and confident when it comes to your hot tub, and we're happy Duncan could help. We'll be sure to pass your kind words along to him. Thanks again for choosing us, and happy tubbing!
Corri Peter
7 months ago
Eric was very friendly and knowledgeable. Service call was a good experience 😊
Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!
Bryan Clark
1 year ago
Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!
Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Jenny was able to help get your salt cell issue sorted out. She’s one of the newest members of our Victoria team and has already been making a great impression with her resourcefulness and dedication to customer care. We’ll be sure to share your kind words with her. Happy Tubbing!
Don Allan
1 month ago
Marc is very knowledgeable and a great help. We've been working with him for 5 years.
Response from the owner:Thank you, Don, for the great review! We really appreciate your continued support over the past five years and are glad to hear Marc has consistently been so knowledgeable and helpful. Happy Tubbing!
M Allison
6 months ago
I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.
Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!
Gemma Finn
12 months ago
From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.
Response from the owner:Thank you so much for your wonderful review. We are thrilled to hear that Sabrina, Paul and Duncan helped make your experience such a great one. We truly appreciate you choosing us and we hope you enjoy your spa for years to come. Happy Tubbing!
Del Lacombe
9 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Emmanuel Bourque
4 months ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Rob D
9 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
P polet1
3 months ago
I found Arctic Spa Victoria to be a great place for products and services for my Arctic Spa Cub. I got everything I needed for replacement of spa water and Jenny was very helpful in advising me as to what I needed to properly maintain my spa water. Thank you Jenny!
Peter
Response from the owner:Thank you, Peter, for the wonderful review! We’re so glad to hear that Jenny was able to help you find everything you needed and provide some helpful guidance for maintaining your Arctic Spa Cub. We’ll be sure to pass along your kind words to her. We really appreciate your business and look forward to helping you keep your spa running beautifully!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
