Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 614 reviews

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Rick Benjamin

11 months ago

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!

Sandra Lasenby

10 months ago

We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner. The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.

Response from the owner:Thank you so much for your recommendation! We’re thrilled to hear that you had such a smooth experience from start to finish. Sabrina, Paul, and Goran will be so happy to know their efforts made a difference. We hope you enjoy every soak in your new hot tub! Happy Tubbing!

Greg B

6 days ago

These folks are always super helpful. Jenny was today as usual.

Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!

David Spencer

12 months ago

Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa. Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.

Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!

Marianna Golubenko

1 year ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

Alex Lo

12 months ago

Great customer service, Eric is very knowledgable about our old hot tub.

Response from the owner:Thank you so much for taking the time to leave us a review, Alex! We’re so glad to hear that Eric was able to share his knowledge and help with your hot tub. We’ll make sure he sees your feedback. Happy Tubbing!

Colin Boyer

1 year ago

Sabrina was super helpful - answered a lot of our questions as new owners of an Arctic Spas and was very knowledgeable about how to best maintain them/which products are needed - thanks Sabrina!

Response from the owner:Thank you Colin. We appreciate the support and positive feedback. So glad that Sabrina was able to help get your questions answered. Happy Tubbing!

Drew Barnes

4 months ago

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!

Mark Woodside

9 months ago

We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs. Mark

Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect. We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.

Ross Sands

11 months ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Shirley Command

11 months ago

Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.

Response from the owner:Thank you for the great review, Shirley! We’re so glad Marc, Matthew, and our delivery team helped make your experience smooth and enjoyable. Welcome to the Arctic Spas family. Let us know if you need anything at all. Happy tubbing!

Lana Tucker

2 days ago

Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!

Dr. Sue Brown

1 year ago

Megan Weiss of Arctic Spas is superb in her attention to detail and caring assistance. Highly recommend!

Response from the owner:Thank you for taking the time to leave us a review, Sue! We're thrilled to hear that you had such a positive experience with Megan. Her attention to detail and caring assistance truly make her an asset to the Arctic Spas team. We appreciate your recommendation and hope to serve you again in the future!

Arlene Paton

6 days ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

Mark Wolski

1 week ago

Eric and Lydia did a great job. Really happy with the service is a tough one to figure out but it’s a while taken care of appreciate it.

Response from the owner:Thank you for the great review! We’re glad Eric and Lydia were able to get to the bottom of the issue and take care of it for you. We really appreciate your kind words and are happy you’re back up and running!

Norm Stretch

1 year ago

The service technician Eric did an amazing job with the set up and walking me through the operation.

Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!

s janssen

4 months ago

Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.

Response from the owner:Thank you so much for your kind review! We’re so glad Eric was able to find a cost-effective solution and get your hot tub up and running again. It’s always our goal to explore repair options first and help our customers save money whenever possible. We truly appreciate your trust in us and hope you enjoy many more relaxing soaks! Happy Tubbing!

Ida Ferguson

4 days ago

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.

Roxy Stekelenburg

1 year ago

I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out. I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home! Thank you, my Canadian friends—especially Sabrina—for the exceptional service!

Response from the owner:Thank you so much for your kind words! We’re so glad Sabrina was able to support you—she truly goes above and beyond, and your feedback means the world to us. Even from across the border, it’s wonderful to hear we could help clarify things with your Saltwater Generator system. We’ll be sure to pass your message along to Sabrina—this will absolutely make her day. Happy Tubbing!

coryg121

11 months ago

Very friendly and helpful!

Response from the owner:Thanks for the 5 stars! We are so glad our team was able to help. Let us know if anyone in particular stood out — we’d love to give them credit. Happy Tubbing!

cherie Christopher

1 year ago

We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher

Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!

Ťrevor McCaffrey

4 weeks ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Jay Fiddick

11 months ago

A very knowledgeable, helpful and pleasant person. Good job

Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!

Keith Sutherland

8 months ago

So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with. The crane operator, Paul did an amazing job getting the tub up on our deck. Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed. 10 out of 10 on all fronts

Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!

Robert Sharman

4 months ago

The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.

Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!