Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 641 reviews

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Hilda B

1 year ago

Great service from Goran and Duncan on our hot tub installation!!

Response from the owner:Welcome to the Arctic Spas family! We really appreciate your feedback and we will be sure to pass your compliments on to Goran and Duncan. We are here to help if you need anything at all. Happy Tubbing!

Emmanuel Bourque

4 months ago

We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between. The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.

Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!

Arlin Baillie

3 years ago

The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.

Response from the owner:Thanks Arlin. We appreciate the feedback. Nice to see that all aspects from start to finish were up to standard and that you are pleased. We will pass on your kind words. Happy Tubbing!

Laura Blake

3 years ago

Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!

Response from the owner:Thanks for posting this positive feedback Laura. We will be sure to pass your kind words along to Mark! Happy Tubbing!

Bruce Peglar

1 month ago

Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.

Response from the owner:Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our service department and that Eric was punctual, knowledgeable, and professional throughout the visit. It’s also great to hear our team followed up to make sure everything was fully resolved. We really appreciate your recommendation and will be sure to pass your kind words along to Eric!

Noella Duncan

5 months ago

I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years

Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!

Ian Whitehead

2 months ago

The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!

Response from the owner:Thank you so much, Ian, for the wonderful review! We’re so glad Monica and Eric were able to come to the rescue and get your 16-year-old hot tub back up and running faster than expected. We know how frustrating it can be when a pump fails, so we’re happy our Arctic Spas team could provide prompt, professional, and friendly service throughout the repair. We’ll be sure to pass along your kind words to both Monica and Eric. Thank you again for choosing Arctic Spas Duncan!

Mark Jackson

8 months ago

We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.

Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us. We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback. Thank you for being part of the Arctic Spas family!

Keith Sutherland

11 months ago

So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with. The crane operator, Paul did an amazing job getting the tub up on our deck. Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed. 10 out of 10 on all fronts

Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!

Claire Long

1 year ago

We are very happy with our Arctic Spa. Caroline has provided exceptional customer service following our purchase. I recently called for assistance and after calling her extension at the business number she let me know she was in the UK. Even though it was after 8pm UK time, she still logged in to her laptop to check the statistics of our tub and provided advice over the phone. Always happy to provide help, no matter what! Thanks to the team for the help so far.

Response from the owner:Thank you for the post Claire. Caroline regularly goes above and beyond to help our customers, so we are grateful she is one of you team leaders and that she was able to help you out. We will be sure to share your comments with her and the rest of our team. Happy Tubbing!

Chad Linge

7 months ago

I have been absolutely blown away from the service that Eric gave me regarding an issue I was having with my spa. He not only returned my email after hours with a phone call he stuck with me untill he got through my issue without even having to come out. Eric was extremely polite and helpful and definitely set the bar with his knowledge and professionalism. Again the service from Arctic Spa Duncan was top notch.

Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that Eric provided such exceptional support. Taking the time to follow up after hours and staying committed to resolving your issue remotely really speaks to his dedication, and we’re glad his knowledge and professionalism made such a strong impression. Your kind words mean a lot to our team at Arctic Spas Duncan. We truly appreciate your support and are always here if you need anything in the future!

Lincoln Foerster

7 months ago

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!

coryg121

1 year ago

Very friendly and helpful!

Response from the owner:Thanks for the 5 stars! We are so glad our team was able to help. Let us know if anyone in particular stood out — we’d love to give them credit. Happy Tubbing!

MaryAnna

1 year ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

Robert Sharman

7 months ago

The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.

Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!

Amie Mouneimne

4 years ago

Great service. The entire experience from sales to delivery and installation was proactive and professional. Ryan was amazing and went far and beyond to make sure we were happy! The tub is awesome!

Response from the owner:Arnie, thanks for the positive review. I am sure that you will love your Arctic Spa! Happy Tubbing!

Lisa Ryan

3 years ago

Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.

Response from the owner:Thanks for the positive review Lisa! We will pass on your comments to Eric and Sam. They will be happy with your endorsement! Happy Tubbing!

scott walker

7 days ago

Great knowledge and great service from Marc in Duncan

Response from the owner:Thank you, Scott, for the great review! We’re happy to hear Marc provided such knowledgeable and helpful service during your visit to our Duncan location. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to Marc!

Ťrevor McCaffrey

3 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Brayden

10 months ago

Bought our tundra in August 2025 and had a wonderful experience with Rebecca. The tub has been amazing - we use it more than we thought! Maintenance is easy with the spa boy system (it handles pH and chlorine for us). Just went in to replace the filters and buy some test strips. Jenny helped me out and recommended the hybrid filters. Swap put was a breeze. Can't say enough good things about our Tundra - have loved having it.

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear how much you’re loving your Tundra and that it’s become such a big part of your routine. We’ll be sure to pass along your kind words. Enjoy the new hybrid filters and many more relaxing soaks ahead. Happy Tubbing!

Arlene Paton

3 months ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

norm foote

2 years ago

Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.

Response from the owner:Thanks for your kind feedback, glad we were able to help you out!

Drew Barnes

7 months ago

We had an amazing technician come out today. He was very friendly, informative and quite agile as he suspended himself over the hot tub as he removed the salt cell that was stuck . Thanks so much Duncan !

Response from the owner:Thank you for the great review! We’re so glad to hear you had a positive experience. Duncan will really appreciate the shoutout, he takes a lot of pride in being thorough, helpful, and getting the job done no matter the challenge. We’ll be sure to pass this along to him. Thanks again for choosing us!

Denise Adrian

1 month ago

Excellent service!!!!!!

Response from the owner:Thank you, Denise, for the 5 star review! We really appreciate you taking the time to share your feedback and are so glad you had such a positive experience with our team. Thank you again for choosing us!

Isaac Butt

11 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!