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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Corri Peter
7 months ago
Eric was very friendly and knowledgeable. Service call was a good experience 😊
Response from the owner:Thank you for your kind review! We’re happy to hear Eric made your service call a great experience. His friendly approach and knowledge are exactly what we aim to provide every time. We appreciate you choosing us and look forward to helping you again in the future!
Angela Betz
8 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
Rob D
9 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
Shawn Vinesen
1 year ago
Excellent tubs, Jenny and Caroline are awesome!
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear you’re enjoying your tub, and we’ll be sure to pass along your kind words to Jenny and Caroline. We truly appreciate your support!
Deborah Wedel
1 year ago
We are in the deciding stage of buying a hot tub or spa and we are pretty keen on salt water so we have been dealing with Arctic Spa. We drove to Parksville to wet test a tub and Sabrina helped us so much. Her knowledge and care was outstanding even though we will be dealing locally. She answered all of our questions and encouraged us to try multiple options. She explained the full line up of tubs and clarified the information on salt water upkeep. Her representation of the company and its products was outstanding. Thank you so much!
Response from the owner:Thanks for the positive feedback on your experience at our Parksville location and in particular, Sabrina. We are happy that see was able to help you navigate your choices, answer your questions and help you with your decision. We are proud that our team works so well with one another regardless of which location is your “local” store. Happy Tubbing!
Colin M
1 month ago
We have had our swim spa for 6 years now and love it. Use it all the time. The Spa Boy app makes it easy to maintain and Sabrina always knows what we need when we show up for supplies. She is very knowledgable and fun to deal with. We highly recommend Arctic Spa.
Response from the owner:Thank you, Colin, for the wonderful review! We’re so glad to hear you’re still loving your swim spa after six years and getting so much use out of it. It’s great to hear SpaBoy makes water care easy and that Sabrina always takes such good care of you when you stop by for supplies. We’ll be sure to pass your kind words along to her. Thanks again for recommending Arctic Spas!
Pam Zanini
1 week ago
Duncan from lovely Duncan was a great tech! Personable, informative and professional! Thank you Duncan for answering ALL my questions!
PZ
Response from the owner:Thank you, Pam, for the lovely review! We're so glad Duncan made your service experience such a positive one and took the time to answer ALL your questions! We know how important it is to feel informed and confident when it comes to your hot tub, and we're happy Duncan could help. We'll be sure to pass your kind words along to him. Thanks again for choosing us, and happy tubbing!
Terry Hixt
3 months ago
Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.
Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!
Bob Restall
1 year ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Kathryn Babiski
3 months ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
Caroline Dalton
9 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
David Spencer
1 year ago
Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa.
Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.
Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!
Keith Sutherland
11 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with.
The crane operator, Paul did an amazing job getting the tub up on our deck.
Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed.
10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
kevin green
3 months ago
Had a great service experience with Duncan. He went above and beyond to ensure I got what I needed, and was left very satisfied.
Response from the owner:Thank you for the great review, Kevin! We’re so glad to hear Duncan went above and beyond to make sure you got what you needed and left satisfied with the service. We’ll be sure to pass along your kind words to him. We really appreciate your support!
M Allison
6 months ago
I stopped in to have the water quality tested for my spa and met Sabrina. She was very friendly and knowledgeable on spa chemicals and takes a holistic approach to managing water quality which I like. I am now considering switching to a salt water system and will be back to see her if I do.
Response from the owner:Thank you so much for the wonderful review! We’re glad you stopped in and had a great experience with Sabrina. She’s passionate about helping customers find the right balance for their spa water and taking the time to explain the best options for long-term water quality and enjoyment. We appreciate your kind words and look forward to helping you again if you decide to make the switch to a salt water system. See you next time!
scott walker
2 weeks ago
Great knowledge and great service from Marc at the Duncan location.I also had Eric out to go over start up and couldn’t be happier with the service very professional and thorough. Would definitely have him out again
Response from the owner:Thank you, Scott, for the great review! We’re happy to hear Marc provided such knowledgeable and helpful service during your visit to our Duncan location. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to Marc!
Denise Adrian
2 months ago
Excellent service!!!!!!
Response from the owner:Thank you, Denise, for the 5 star review! We really appreciate you taking the time to share your feedback and are so glad you had such a positive experience with our team. Thank you again for choosing us!
Joel Geddert
2 months ago
We just got our new hot tub a couple weeks ago, and it's been working great - so far we've been really happy we went with a salt water tub from Arctic Spas! The installers Eric & Paul from Aquafun were very helpful with the setup, and they gave a lot of great info about how to test the water and do the other regular maintenance
Response from the owner:Thank you for the great review, Joel! We’re so glad you’re enjoying your new Arctic Spa and that Eric and Paul made the setup process easy while providing helpful guidance on water care and maintenance. We really appreciate you choosing us! Happy Tubbing!
Natasha Toth
3 months ago
Goran and Lydia can to my house to service my hot tub. They were very professional and thorough. Fixed some issues my hot tub had. Answered all my questions and showed me how to do some maintenance as a new hot tub owner. I recommend their services.
Response from the owner:Thank you for your kind review! We're so glad Goran and Lydia were able to get your hot tub back in great shape and help you feel confident with its maintenance. We truly appreciate your recommendation and your support!
Shirley Command
1 year ago
Our salesperson Marc was very helpful and informative, we appreciated his feedback and we bought the perfect tub for our needs. The delivery guys were great, Matthew the installer was quick, efficient and very knowledgeable. We were able to enjoy our new spa the same evening! We would definitely call Matt anytime we need some assistance, he is professional, friendly and explains things well.
Response from the owner:Thank you for the great review, Shirley! We’re so glad Marc, Matthew, and our delivery team helped make your experience smooth and enjoyable. Welcome to the Arctic Spas family. Let us know if you need anything at all. Happy tubbing!
Lana Tucker
3 months ago
Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!
Response from the owner:Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear that Sabrina took the time to walk you through the different models and let you experience all the options firsthand. It sounds like you really made the most of your visit—from testing the different jets and seating to trying out the Hudson All Weather Pool, sauna, and cold plunge!
We’ll be sure to pass along your kind words to Sabrina. We really appreciate your recommendation and hope to see you again soon!
Brent Morrow
1 month ago
Thank you Sabrina for the wonderful information on the new 18’ polar bear swimspa and swim test. We now have the knowledge to make an informed decision on the model we desire. Thank you for your time and expertise.
Response from the owner:Thank you, Brent, for the wonderful review! We’re so glad Sabrina was able to provide helpful information about the new Polar Bear swim spa and take the time to walk you through the wet test. It’s great to hear that you left with the knowledge you need to make an informed decision. We’ll be sure to pass your kind words along to Sabrina!
Gemma Finn
12 months ago
From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.
Response from the owner:Thank you so much for your wonderful review. We are thrilled to hear that Sabrina, Paul and Duncan helped make your experience such a great one. We truly appreciate you choosing us and we hope you enjoy your spa for years to come. Happy Tubbing!
Matthew Vaulkhard
6 months ago
Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.
Response from the owner:Thank you so much for the wonderful review and for choosing us for your Ocean Swim Spa.
We’re thrilled to hear you’re loving the versatility of the Ocean All Weather Pool and already getting so much use out of it. Being able to enjoy it for both swimming and relaxing is exactly what makes these swim spas so special.
The team will be so glad to hear about your positive experience and hearing that you’ve been using it almost daily is the best feedback we could ask for.
Thank you again for your support and for taking the time to share your story. Happy Tubbing!
Bryan Clark
1 year ago
Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!
Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Jenny was able to help get your salt cell issue sorted out. She’s one of the newest members of our Victoria team and has already been making a great impression with her resourcefulness and dedication to customer care. We’ll be sure to share your kind words with her. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
