We just got our new hot tub a couple weeks ago, and it's been working great - so far we've been really happy we went with a salt water tub from Arctic Spas! The installers Eric & Paul from Aquafun were very helpful with the setup, and they gave a lot of great info about how to test the water and do the other regular maintenance

Excellent tubs, Jenny and Caroline are awesome!

THANK YOU! Seamless the whole way through! We are grateful to John K. and his team. We've been wanting a spa for a few years, and we made the right decision. Our options we explained to us, we did our research, and John K. gave us all of the right answers, and followed through right until the end. We're enjoying our spa every single day, and could not ask for more from Arctic Spas. Highly recommended! We were so thrilled with the experience, we're now talking to them about getting a sauna....

Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Huge thanks to Sabrina from arctic spas in Parksville for connecting me with Devon from aquafun pool & spa who provided help and guidance that enabled me to complete repairs on my own to the heater and eco pack on my cub prestige spa. Arctic spas have always provided excellent service and is by far the best hot tub I have ever owned and I have owned many different tubs over the past 40 years. The arctic salt water spas with spa boy kit is the only hot tub I would recommend!

Duncan came out and was so polite and helpful with our technical (and old age) issues! We're back online!

Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Our hot tub was delivered at a time when our electrician wasnt able to be on-site After the wiring was done we had Eric ,one of the tech guys walk us through the process over the phone .He was very knowledgeable and had all the answers.Even called me a few days later to check and make sure things were going well Great customer service from Eric

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.

Just had our service technician Eric come in to change our filters. Eric did that and then some including upgrading our access on the apps, cleaning out the hot tub and putting in an order for a new sensor that wasn’t quite up to snuff. We’ve had our spa for about five years and my wife uses it religiously. It really does pay to get good quality local service at Arctic spa than buy a cheaper brand from a big box with little to no follow up. We’ve had friends that have gone the cheaper route and no longer use their hot tubs. And it’s all about use. You get a great night sleep if you go have a nice soak in the hot tub before bed.

The service technician Eric did an amazing job with the set up and walking me through the operation.

Sabrina was knowledgeable, upfront and very thorough! We were able to test multiple hot tubs such as the Kodiak Legend with the SDS jet which was the most powerful of all and gave a wonderful massage! The various seats with jets that focused on the hips and another seat with jets that focused on the back and feet! The Cub and Fox models were a perfect fit for our space and still a variety of jets and seats! She also let us experience the Hudson all weather pool where we could swim on a treadmill and still have two seats with jets! Even had a wonderful experience with their Sauna and cold plunge! We would highly recommend Arctic Spas!

We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!

We wanted to thank Sabrina so much for helping us today with balancing the chemistry in our hot tub. She made us feel welcome and took the time and expertise to educate us in an easy to understand manner. She also took us around the hot tub show room and explained how the various filter systems work. Great job and thanks so much!

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed. Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.

I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.