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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Jay Fiddick
3 weeks ago
Prompt excellent service.
Response from the owner:Thanks for the 5 stars, Jay! We’re glad you had a great experience with our team. If anyone in particular went above and beyond, we’d love to hear about it so we can give them the recognition they deserve! Thanks again for taking the time to leave us a review, and happy tubbing!
Natalie Barnes
11 months ago
Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!
Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!
Mark Jackson
9 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
Mona Donovan
7 months ago
We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.
Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!
Justin B
5 days ago
The service and delivery from Paul doesn't get any better. Highly recommend Arctic Spas and their team!
Angela Betz
8 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
Fred Jones
1 year ago
Stopped by arctic spa, Victoria to pu some filters, got a new type of filter and the lowdown on what’s coming next. Also got excellent info and advice on my spa electrode status.
Thank you Caroline
Paul
Response from the owner:Thanks Paul and Andrea for taking the time to leave a review and for your praise of Tamaris. She is pretty new to ASVI, but she is very knowledgeable and helpful. We are happy that she was able to help you out so you can enjoy your spa again, Happy Tubbing!
Jesse Gordon
12 months ago
We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!
Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions.
We appreciate your feedback and look forward to supporting you throughout your hot tub journey.
Brent Morrow
1 month ago
Thank you Sabrina for the wonderful information on the new 18’ polar bear swimspa and swim test. We now have the knowledge to make an informed decision on the model we desire. Thank you for your time and expertise.
Response from the owner:Thank you, Brent, for the wonderful review! We’re so glad Sabrina was able to provide helpful information about the new Polar Bear swim spa and take the time to walk you through the wet test. It’s great to hear that you left with the knowledge you need to make an informed decision. We’ll be sure to pass your kind words along to Sabrina!
Peter Klaver
11 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Cal Kaiser
1 month ago
Had my tub for 6 years now and love it! Caroline is amazing
Response from the owner:Thank you, Cal, for the great review! We’re so glad to hear you’re still loving your hot tub after six years! We’ll be sure to pass your kind words along to Caroline. Thanks again for choosing Arctic Spas!
Kathryn Babiski
3 months ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
Heather Rasmussen
11 months ago
Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!
Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!
Ian Whitehead
3 months ago
The pump died on my 16 year old hot tub and Monica and Eric from Duncan Arctic Spas came the rescue! Both Monica and Eric were professional, prompt, friendly and supportive. I had my pump replaced faster than I anticipated. Thank you so much to you both!
Response from the owner:Thank you so much, Ian, for the wonderful review! We’re so glad Monica and Eric were able to come to the rescue and get your 16-year-old hot tub back up and running faster than expected. We know how frustrating it can be when a pump fails, so we’re happy our Arctic Spas team could provide prompt, professional, and friendly service throughout the repair.
We’ll be sure to pass along your kind words to both Monica and Eric. Thank you again for choosing Arctic Spas Duncan!
Sticks and Stones Outdoor Projects
1 year ago
We’ve had such a great experience with arctic spas.
From helping us pick out the perfect model for our needs to a great team that came to install the tub and show us how it works! Paul, Matthew and Elijah are friendly and incredibly knowledgeable. A great crew!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. It’s always our goal to make the entire process—from choosing the right model to installation and setup—as smooth and enjoyable as possible. We’ll be sure to pass along your compliments to Paul, Matthew, and Elijah—they’ll be so glad to hear it! Happy Tubbing!
R H
3 months ago
I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.
Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!
Rochelle Rochelle
1 year ago
Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed.
Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.
Response from the owner:Thanks for taking the time to leave a review Rochelle! So glad that Sabrina was able to help you out!
Md Waters
5 months ago
Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday
Response from the owner:Thanks so much for your review and for your support! We’re glad you’ve had a great experience with your hot tub and supplies. We also appreciate you pointing out our hours—that feedback helps. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear it.
Emmanuel Bourque
4 months ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Gord Marshall
4 months ago
I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.
Response from the owner:Thanks for taking the time to leave a review Gord. It really makes our day to hear that be of our team was able to help you out with some good service and advice! We agree with you: Ryan is a champ! Happy Tubbing!
Krista McRae
11 months ago
Sabrina Boyle (Parksville location) provided excellent customer service and went above and beyond to help us balance our salt water tub and to purchase a new probe. We appreciate all the information she provided and we highly recommend her services.
-Marcie & Tony
Response from the owner:Thank you, Marcie & Tony, for the wonderful review! We’re so happy to hear Sabrina at our Parksville location went above and beyond to help get your saltwater tub balanced and set up with a new probe. We truly appreciate the recommendation and are always here if you need anything. Happy Tubbing!
Catherine Clark
1 year ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
Kenn Mount
8 months ago
The new Arctic Spa Cub has absolutely met all my expectations. I was especially impressed with the delivery team—Paul, Duncan, and Jason. We had some difficult access to navigate, but they worked hard and made it happen. I also want to give a big thanks to Jenny for her excellent customer service from the very first day I walked into the showroom. Great team all around!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your new Arctic Spa Cub is exceeding your expectations. Paul, Duncan, Jason, and Jenny will be delighted to hear your appreciation—it means a lot to our team. Happy Tubbing!
Ťrevor McCaffrey
4 months ago
Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!
Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!
Don Allan
1 month ago
Marc is very knowledgeable and a great help. We've been working with him for 5 years.
Response from the owner:Thank you, Don, for the great review! We really appreciate your continued support over the past five years and are glad to hear Marc has consistently been so knowledgeable and helpful. Happy Tubbing!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
