Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 641 reviews

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Trev Avey

7 years ago

Absolutely first class!!! 5 Star treatment from Sales,purchase,delivery, follow up and Spa School process. Customer service & support continues well after your purchase.

Response from the owner:Thank you so much for the endorsement, Trev! It really means a lot to us. Glad to have you added to the Arctic Family! Happy Tubbing!

Cal Kaiser

3 weeks ago

Had my tub for 6 years now and love it! Caroline is amazing

Response from the owner:Thank you, Cal, for the great review! We’re so glad to hear you’re still loving your hot tub after six years! We’ll be sure to pass your kind words along to Caroline. Thanks again for choosing Arctic Spas!

C&H Wendschuh

7 years ago

Awesome tub and absolutely great customer service .Love the salt water SpaBoy features and ease of use.A great team ..from our first visit at Arctic Spas Parksville and everyone else that have made our Artic Spa purchase a great experience. Highly recommend Arctic Spas. Two thumbs up to all the crew for being professional, knowledgeable,friendly and caring about customer service.

Response from the owner:Thank you so much for you lovely endorsement Carol and Harold! It means a lot to us! It has truly been a pleasure helping you find your perfect spa. Please don't hesitate to call any time you need anything!

Pam Newton

2 years ago

Be Well 912 Party J72 - 6 seat Our service was exceptional. Everyone that we interacted with were friendly and very knowledgeable. Our tech Eric and Delivery Driver Paul were prompt, curtious and respectful of the surroundings. Instructions for maintenance and use were explained in simple terms making it less overwhelming. I would definitely recommend Artic Spa Duncan for your spa needs. Thk U Eric

Response from the owner:Thanks Pam for the excellent Feedback. We will be sure to let our team know you are happy. Happy Tubbing!

Carl Cavanagh

4 years ago

Ryan set up our spa like a champ three years ago and has given us great service ever since. Loving our Arctic Spa!

Response from the owner:Thanks for the positive feedback Carl! Glad you are loving your Arctic Spa. Happy Tubbing!

Garry Kerr

4 years ago

We ordered the Tub through Marc a few months back. Yestetday, Paul and Eric did a great job on the delivery and set- up. The entire Crew at Duncan Arctic Spa were awesome from initial order through to set up. This is our second Arctic Spa with the salt water system. No other Hot Tub like it. Simply stated.... "Well Done!"

Response from the owner:Thanks for the positive review Garry. Glad the team was able to find you the right spa and have it delivered and set up to your satisfaction! We will share your comments with our team! Happy Tubbing!

Isaac Butt

11 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Ed Lenherr

2 years ago

Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!

Response from the owner:Thanks for taking the time to leave ypur positive feedback. Much appreciated. It motivates us to produce more helpful content. Happy Tubbing!

Michael Cummings

7 years ago

We have constantly been very pleased with the service provided by the team at Duncan Arctic spas. They are quick to answer any questions and quick to come out to provide any needed support. It's clear their goal is customer satisfaction and that along with a great hot tub goes a long way for us. I don't see us ever having a hot tub that isn't an Arctic.

Response from the owner:Hi Micheal, Thank you for the review! It's always good to hear we are hitting the mark with our customer care. You're not alone in your love of Arctic Spas; many of our clients are life-long Arctic users!

Shannon Funk

4 years ago

Ryan and Paul delivered our Yukon tub today (a month earlier than estimated!) and it went super smoothly! They were able to place and set up the tub super fast and left the area very neat and tidy. Ryan stayed behind to talk us through all the chemicals and the app which was very helpful and much appreciated!

Response from the owner:Thank you for the 5 star review, Shannon! We are so happy to hear about your experience with Paul and Ryan and will let them know of your kind words. Happy Tubbing!

Tony McLintock

2 years ago

The service tech Goran very easy to deal with and gave me some good info

Response from the owner:Thanks for your feedback, glad we can help!

Denise Branter

5 years ago

Ryan was very helpful. He answered all my questions and explained how the hot tub worked! Thank you Ryan!

Response from the owner:Thank you for the Positive review Denise! Glad Ryan was able to help you out! We will let him know you mentioned him! Happy Tubbing!

Marika Ronald

4 years ago

Eric and Paul delivered our tub, using the crane to lift it over our high fencing. Landed it perfectly and were a pleasure to deal with. Highly recommend these guys! A++ Ryan came by to assist with an issue and was extremely knowledgeable and helped us resolve the issue. We are so excited to use our tub -- thanks again!

Response from the owner:Thanks for the positive review Akiram! The fulfillment team is pretty stellar at navigating tights spaces and overcoming challenges all aimed at getting you into your tub! Congratulations and Happy Tubbing!

Lucky Budd

7 years ago

Arctic Spas took very good care of us! These tubs really are the Cadillac's of hot tubs. Any problem that arose, they were happy to make it right immediately. Highly recommend!

Response from the owner:Thank you so much, Robert! Super glad we fulfilled your expectations! We pride ourselves on our Stellar Customer Service, so it's always great to hear we are reaching our goal of super happy customers. Happy Tubbin'!

Lori McDougall

1 year ago

John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!

Jacquelene Seigel

12 months ago

We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!

Todd Hrycyna

6 years ago

Response from the owner:Thanks for 5 star review Todd. Would love to hear about your experience with Arctic and what you love most about your tub!

Drew and Rhonda Hart Smith

4 years ago

Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.

Response from the owner:Thanks sharing the positive feedback and we are glad that Ryan was able to help you out…happy tubbing!

Rob D

8 months ago

Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.

Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!

Griffith Homes

8 years ago

So happy we chose an Arctic Spa! The hot tub is the perfect size for our family. Bruce, our salesman in the Parksville showroom was very helpful, courteous, and thorough. We encourage you to stop by one of their showrooms and see what they have to offer.

Response from the owner:Thanks Tavis! Our goal is always to find the perfect spa for each customer. Our Smartfriends, like Bruce, are there to act as a guide and help you discover truly easy hot tub ownership! Let us know if there is anything we can do for you. Welcome to the Arctic Family!

Jeremy Bartley

3 years ago

Sam and Tania were awesome 100% fantastic service I called the office to let them know how happy I was . Thanks Again

Response from the owner:Thanks for taking the time to reach out to the office and to post online about your positive experience. We will let the staff know that you were pleased with their efforts! Happy Tubbing!

Ettienne Zeelie

5 years ago

We purchased an all weather pool from Arctic Spas Victoria, which was installed this week by Paul and Ryan. Despite the adverse weather conditions, they both were exceptional in getting the job done - much appreciated.

Response from the owner:Thanks for the positive review Ettienne! The team has been hard at work delivering tubs everyday, in all weather conditions, so it is nice to hear your praise for Paul and Ryan, we will be sure to pass along to them! Happy Tubbing!

Gord Marshall

3 months ago

I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.

Response from the owner:Thanks for taking the time to leave a review Gord. It really makes our day to hear that be of our team was able to help you out with some good service and advice! We agree with you: Ryan is a champ! Happy Tubbing!

Tanya de Pape (Truffles & Thyme)

4 years ago

My hot tub was in need of repair and Sam and Goran were able to find the solution! They are clearly dedicated to providing efficient, knowledgeable, and skilled service! Not to mention friendly and professional. Would very much recommend Artic Spas.

Response from the owner:Thanks Tanya for thanking the time to post this positive feedback. We will share your comments with Groan and Sam. So happy that they were able to get your tub operating well again! Happy Tubbing!

Matthijs Perk

3 years ago

After operating the swim spa without any technical issues for years, I had to call and book a service call. Tania in Service was able to book me a service call quickly and Eric was able to quickly and professionally complete the repair. He also did a quick check on the tub and offered some helpful tips for maintenance! I continue to appreciate the support and service from Arctic Spa Duncan!

Response from the owner:Thanks for taking the time to post your positive experience, Matthijs. Sometimes tubs need to be serviced and our team is dedicated to making that go as smoothly and quickly as possible. Sounds like Tania and Eric did just that. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!