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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Emmanuel Bourque
2 weeks ago
We had a noise with our new tub and the spa boy needed to be re-calibrated. Monica Crossfield took my call and was very helpful. She was able to secure a tech for the next day. Kept me updated in between.
The next day Eric Aasen came by and fixed our issues I’m not time. He even took the time to explain a few things to me about the spa and chemicals. Super friendly and knew his stuff.
Response from the owner:Thanks Emmanuel for taking the time to leave us a review! We are so glad that Monica and Eric were able to solve your issue quickly and communicate effectively. We take pride in being able to help as quickly as possible so that you can continue to enjoy your spa. Happy Tubbing!
Laurel Rayani
1 year ago
So prompt and responsive to my concerns!
Response from the owner:Thanks so much for the review Laurel. Did anyone on our team in particular stand out? Happy Tubbing!
Nicole de Margerie
9 months ago
It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran
Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!
Natalie Barnes
7 months ago
Jenny helped us find the perfect hot tub that is making our winter so cozy and comfortable. Thanks for everything Jenny!
Response from the owner:Thank you for the great review! We’re so happy to hear Jenny helped you find the perfect hot tub to make your winter extra cozy. Enjoy every soak, and thanks again for choosing us!
Wyatt Keogh
1 year ago
Marc Gibeau in Duncan is very helpful anytime I require assistance with my hot tub. His experience, knowledge and overall customer service is fantastic!
Response from the owner:Thanks for taking the time to post a positive review and for praising Marc for his customer service. We will be sure to let him know you are pleased. Happy Tubbing!
Sandra & Bruno Moffat-Cocorocchio
1 year ago
Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!
Response from the owner:Thank you for the excellent feedback, we agree Goran is an absolute expert! Sometimes it can be tricky to get Spaboy dialed in just right, so we are happy he was able to help you. Happy Tubbing!
Gloria Hunter
1 year ago
Eric was here for the second time yesterday and when he arrived I was so glad that it was him. He's one of the friendliest and helpful service persons that has been to our place. He is efficient, professional and goes the extra mile to provide excellent service.
Response from the owner:Thanks for taking the time to post this review and for your praise of Eric; he is a great guy! Great that he was able to get things sorted out for you. Happy Tubbing!
Dave
1 year ago
Great delivery and set up
Great communication prior to delivery
Arrived exactly as expected
Paul and Gorman went the extra mile and got it up a set of stairs onto the deck
Clear instructions and explained the app
Painless install -Thank you both.
Response from the owner:Thanks Dave for the positive feedback back. We will let Paul and Goran know that you were happy with their service and that things went smoothly. Happy Tubbing!
Robert Sharman
4 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
Asya Ivanov
2 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Trish Rawsthorne
1 year ago
When my Arctic Spa suddenly became unusable because I could not get it properly balanced i was fortunate to find John Keirstead and voila all my issues were solved.
I appreciate Arctic Spa’s ability to respond and fix what occasionally goes sideways. Thank you so much
Response from the owner:Thank you for your kind words, Trish! We're thrilled to hear that John was able to step in and get your Arctic Spa back in perfect balance. It's always our goal to provide fast, effective support whenever issues arise. We truly appreciate your trust in us and are always here to help whenever you need. Happy Tubbing!
Mark Woodside
8 months ago
We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs.
Mark
Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect.
We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.
Everett Einarson
1 year ago
Great sales and after sales service, would 100% recommend.
Response from the owner:Thanks for the positive comments and recommendation, Everett. Let us know if any member of our team stood out so we can recognize their efforts. Happy Tubbing!
Darren and Mike
3 months ago
I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!
Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us.
It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love.
We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you.
Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!
David Wietzes
8 months ago
Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!
Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!
Jordan McCallum
6 months ago
We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.
Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!
Noella Duncan
2 months ago
I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years
Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!
Krista McRae
7 months ago
Sabrina Boyle (Parksville location) provided excellent customer service and went above and beyond to help us balance our salt water tub and to purchase a new probe. We appreciate all the information she provided and we highly recommend her services.
-Marcie & Tony
Response from the owner:Thank you, Marcie & Tony, for the wonderful review! We’re so happy to hear Sabrina at our Parksville location went above and beyond to help get your saltwater tub balanced and set up with a new probe. We truly appreciate the recommendation and are always here if you need anything. Happy Tubbing!
norm foote
1 year ago
Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.
Response from the owner:Thanks for your kind feedback, glad we were able to help you out!
Brook Speed
1 year ago
Eric Aasen was a great help fixing our hot tub. Very friendly, respectful and knowledgeable. I will definitely use you again for service calls when needed.
Response from the owner:Thanks so much for the kind words! We're thrilled to hear Eric was able to get your hot tub running smoothly—he’s a valued part of our team. We truly appreciate your support and look forward to helping you again whenever you need us! Happy Tubbing!
Cathy Schneider
12 months ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
Mark Jackson
5 months ago
We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.
Response from the owner:Thank you so much for the 5 star review ⭐️ We are thrilled to hear you are still loving your Arctic Spas hot tub after 9 years. That kind of long term enjoyment means everything to us.
We will be sure to share your kind words with Caroline and the team at Arctic Spas Duncan. They will be happy to hear your feedback.
Thank you for being part of the Arctic Spas family!
Lori McDougall
11 months ago
John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!
Ivan Thompson
1 year ago
Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.
Response from the owner:Thanks Ivan, for taking the time to post this review. Did any of our staff in particular stand out? You have accurately described our goal: “minimal maintenance and not soaking in a pool of chemicals.” Happy Tubbing!
Damon88
11 months ago
Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.
Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your hot tub for the past five years and that Jenny was able to help you out on your recent visit. We love hearing from long time customers and it means a lot to us that we've earned your trust. We look forward to seeing you again!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
