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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Catherine Clark
1 year ago
All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!
Trevor Beals
11 months ago
I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!
Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!
Ida Ferguson
3 months ago
I needed help over the last couple weeks with my hot tub Spa and Monica in the Crofton office and the technician Duncan was absolutely amazing in getting everything ready for my Airbnb.
Response from the owner:Thank you so much for the kind review, Ida! We’re glad Monica was able to help you get everything organized and that Duncan could get your hot tub ready for your Airbnb guests. We know how important it is to have everything working properly for incoming guests, so we’re happy our team could make the process a little easier. We’ll be sure to pass along your kind words to both Monica and Duncan!
Lori McDougall
1 year ago
John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!
Lori J
3 years ago
Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!
Response from the owner:Thanks Lori! We appreciate you taking the time to post some positive feedback about our team and your experience dealing with us! Happy Tubbing!
Md Waters
4 months ago
Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday
Response from the owner:Thanks so much for your review and for your support! We’re glad you’ve had a great experience with your hot tub and supplies. We also appreciate you pointing out our hours—that feedback helps. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear it.
Angela Betz
7 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
Jacquelene Seigel
12 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Heather Rasmussen
10 months ago
Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!
Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!
Joel Geddert
2 months ago
We just got our new hot tub a couple weeks ago, and it's been working great - so far we've been really happy we went with a salt water tub from Arctic Spas! The installers Eric & Paul from Aquafun were very helpful with the setup, and they gave a lot of great info about how to test the water and do the other regular maintenance
Response from the owner:Thank you for the great review, Joel! We’re so glad you’re enjoying your new Arctic Spa and that Eric and Paul made the setup process easy while providing helpful guidance on water care and maintenance. We really appreciate you choosing us! Happy Tubbing!
Asya Ivanov
5 months ago
Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.
Response from the owner:Thank you so much for the kind review! We're so happy to hear that you're still enjoying your hot tub after all these years and getting so much use out of it. Knowing it's become part of your daily routine and one of the best investments you've made is exactly what we hope for out of all our customers. And we agree that our delivery team sure is amazing especially with tricky deliveries! Happy Tubbing!
Michael Campsall
6 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
Del Lacombe
8 months ago
Nice staff, answers any questions you have and very knowledgeable. Tried all types of spas treatments, Bromine, chlorine but, salt is so much easier and better for your skin.
Response from the owner:Thank you for the 5 stars, Del! We're so glad our team was able to answer your questions. If anyone in particular stood out during your visit, we’d love to know so we can recognize them. Happy tubbing!
Greg B
3 months ago
These folks are always super helpful. Jenny was today as usual.
Response from the owner:Thank you so much for the kind words! We’re always happy to hear that our team is providing helpful and friendly service. We’ll be sure to pass along your compliments to Jenny. We really appreciate your continued support and look forward to helping you again!
Shawn Vinesen
1 year ago
Excellent tubs, Jenny and Caroline are awesome!
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear you’re enjoying your tub, and we’ll be sure to pass along your kind words to Jenny and Caroline. We truly appreciate your support!
Jan B
4 years ago
Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.
Response from the owner:Thanks for taking the time to leave a positive review and for highlighting Ryan’s efforts! We look forward to being your Smartfriends in the hot tub business…Happy Tubbing!
Brian
2 months ago
Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.
Response from the owner:Thank you so much for the great review! We really appreciate your continued support and are glad Jenny has been so helpful whenever you’ve stopped by. It’s wonderful to hear that you’re happy with both the service and our selection of spa chemicals. We’ll be sure to pass your kind words along to Jenny! Thank you again for choosing us!
Rob D
8 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
Michael Smith
2 years ago
John was great. After speaking to a few staff members that were not sure how to connect the Bluetooth speakers on my Hudson swim spa, John was able to get it figured out very very quickly!
Response from the owner:Thanks for the positive comments Mike! Glad John was able to get you connected again. Happy Tubbing!
Matthew V. Hartney
4 years ago
The quality of the tub is matched by quality of Ryan's customer service. Ryan is the best part of this company in Victoria. Our family is so thankful he works for Arctic Spas. He was pivotal to installing our tub initially, encouraging us to gwy a new lid, and helping us with maintenance and operations.
Response from the owner:Thank you so much for the great review, Matthew! Ryan is a very important member of our team and he exemplifies our core values well. We will let him know of your kind words. Happy Tubbing!
Arlin Baillie
3 years ago
The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.
Response from the owner:Thanks Arlin. We appreciate the feedback. Nice to see that all aspects from start to finish were up to standard and that you are pleased. We will pass on your kind words. Happy Tubbing!
Noella Duncan
5 months ago
I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years
Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!
Kathryn Babiski
3 months ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
David Spencer
1 year ago
Had a very professional house service call today to diagnose and repair my 2020 Arctic Spa ( Arctic Fox model). I really appreciated the technician , Matt Smith, taking the time to explain his service procedures , and pro tips for managing the spa.
Top notch team service from making the appointment to a professional and courteous technician attending and resolving the issue. Thanks to all.
Response from the owner:Thank you so much for your thoughtful review! We’re thrilled to hear that Matt provided such professional service and shared helpful tips to keep your Arctic Fox spa running smoothly. We’ll be sure to pass along your kind words to him and the rest of our team. Happy Tubbing!
Billie-Jo Vermeylen
4 years ago
Eric Aasen came and changed out our Saltron mini. Spa has never been better. He checked the water for us. Great Service always Thanks again
Response from the owner:Thanks For the review Billie-Jo!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
