Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 601 reviews

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Caroline Dalton

6 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Bob Restall

11 months ago

John was very helpful with advice on appropriate chemicals for our hot tub. Saved us cost and provided a better routine for keeping the tub balanced.

Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!

fu sp

1 year ago

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!

Keith Sutherland

8 months ago

So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with. The crane operator, Paul did an amazing job getting the tub up on our deck. Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed. 10 out of 10 on all fronts

Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!

Jesse Gordon

9 months ago

We have been working with Richard in CR but went to Parksville for a wet test and Sabrina was fantastic, coming in on her day off just to help us. She went over features and differences in tubs, designs, and answered all our questions! Thank you again!

Response from the owner:Thank you so much for sharing your experience. We’re thrilled to hear that Richard has been great to work with in Campbell River and that Sabrina was able to help you in Parksville, even coming in on her day off. She loves making sure customers feel informed, and we’re glad she could answer all your questions. We appreciate your feedback and look forward to supporting you throughout your hot tub journey.

Allan Atkinson

11 months ago

Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!

Response from the owner:Thank you for the kind words! We’re so glad Tania and Matt took great care of you and that you’re loving your Tundra. Technology can be a little finicky at times, but it’s still better than running out in the rain to check on your spa! The factory is always improving the app, and often it’s as simple as a software update to get the latest fixes. We are always happy to help in the meantime. Happy Tubbing!

coryg121

10 months ago

Very friendly and helpful!

Response from the owner:Thanks for the 5 stars! We are so glad our team was able to help. Let us know if anyone in particular stood out — we’d love to give them credit. Happy Tubbing!

Nick Kerridge

11 months ago

I want to buy some filters today for my party 910 spa and Jennifer, who is new Spoke with me about Cold dip tubs, which could be a good option for me in the future thank you!

Response from the owner:Thank you for the 5 stars! We’re glad Jennifer could help with your filters and chat about cold tubs. We look forward to helping you again soon!

P&L Hurst

9 months ago

We have had our Wolverine since 2019 and we love it! We recently needed to schedule a diagnostic service call as a result of complications from a power outage. Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue. Thank you for your excellent support and service!

Response from the owner:Thank you so much for sharing this! We’re thrilled to hear how much you’re still loving your Wolverine after all these years. We really appreciate you trusting us to help when that power outage caused issues. Eric will be so happy to hear your feedback, he’s fantastic. Thank you again for taking the time to leave such a thoughtful review, and for choosing Arctic Spas. Happy Tubbing!

Greg Johnson

10 months ago

Jen was fantastic and very knowledgeable, great service

Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!

kevin corkum

2 months ago

Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!

Response from the owner:Thank you for taking the time to leave us a review, Kevin! We are so glad that Eric was able to fix your hot tub issue so that you can get back to enjoying your spa. Happy Tubbing!

Sue Pollard

11 months ago

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!

Colin Iwaskow

1 year ago

Very knowledgeable and polite. Caroline answered all our questions clearly and without any sales pressure. We thought the spas were out of our price range but she showed us the Be Well spas and we couldn't be happier with our purchase. We enjoy it every chance we get.

Response from the owner:Thanks for taking the time to post s review on Google. Super that Caroline was able to guide you to the perfect spa for your needs and budget, she really is a Smartfriend. Happy Tubbing!

Trish Rawsthorne

10 months ago

Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.

Response from the owner:Thank you for sharing your experience! We’re so glad to hear that John and the Arctic Spas team were able to get your Ocean Swim Spa back up and running. We are happy to know everything is working perfectly again. Happy Tubbing!

Vicky Brisebois

1 year ago

⭐️⭐️⭐️⭐️⭐️ Un service exceptionnel! L’équipe en magasin est vraiment serviable, à l’écoute et connaît parfaitement les produits Be Well. Un endroit de confiance pour faire l’acquisition d’un spa — je recommande fortement!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our in-store team. It's wonderful to know that their knowledge and attentiveness made your visit exceptional. We truly appreciate your recommendation and look forward to welcoming you again!

Noella Duncan

2 months ago

I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years

Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!

Lincoln Foerster

4 months ago

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!

Clay Jungle

1 day ago

We were having difficulty with our Spa boy readings on our ArticSpa hot tub. Duncan from Aqua Fun came out to service the tub and the experience was excellent from start to finish. He took extra time to diagnose the problem and, once he replaced the probe, waited until everything was working perfectly! Highly recommend!

Response from the owner:Thanks for taking the time to leave us a review, Clay. We’re glad Duncan was able to get to the bottom of the SpaBoy issue and make sure everything was working properly. We’ll be sure to pass along your kind words to him. Happy Tubbing!

Brayden

7 months ago

Bought our tundra in August 2025 and had a wonderful experience with Rebecca. The tub has been amazing - we use it more than we thought! Maintenance is easy with the spa boy system (it handles pH and chlorine for us). Just went in to replace the filters and buy some test strips. Jenny helped me out and recommended the hybrid filters. Swap put was a breeze. Can't say enough good things about our Tundra - have loved having it.

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear how much you’re loving your Tundra and that it’s become such a big part of your routine. We’ll be sure to pass along your kind words. Enjoy the new hybrid filters and many more relaxing soaks ahead. Happy Tubbing!

Jay Fiddick

11 months ago

A very knowledgeable, helpful and pleasant person. Good job

Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!

Jordan McCallum

7 months ago

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!

Greg A

5 months ago

Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!

Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly. We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!

Isaac Butt

9 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Ivan Thompson

1 year ago

Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.

Response from the owner:Thanks Ivan, for taking the time to post this review. Did any of our staff in particular stand out? You have accurately described our goal: “minimal maintenance and not soaking in a pool of chemicals.” Happy Tubbing!

Ross Sands

11 months ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!