Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 635 reviews

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james burns

8 months ago

Excellent and friendly advice as always! Great store!

Response from the owner:Thanks for the 5 Stars! We are so glad that you had a great experience at our Victoria showroom. Happy Tubbing!

Isaac Butt

11 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Caroline Dalton

8 months ago

Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)

Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!

Bruce Peglar

3 weeks ago

Fantastic experience with their service department. Followed up to make sure the problem had been solved with my spa. Eric, the on-site technician was punctual, friendly, knowledgeable, clean and I would highly recommend this team.

Response from the owner:Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our service department and that Eric was punctual, knowledgeable, and professional throughout the visit. It’s also great to hear our team followed up to make sure everything was fully resolved. We really appreciate your recommendation and will be sure to pass your kind words along to Eric!

Keith Sutherland

10 months ago

So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with. The crane operator, Paul did an amazing job getting the tub up on our deck. Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed. 10 out of 10 on all fronts

Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!

Gemma Finn

11 months ago

From the first moment we walked into the show room we have had a great experience. Sabrina was amazing and well versed on all the products that were available. From beginning to end the service has been outstanding. Paul and Duncan did the installation with complete ease. Such lovely people to deal with. They all made our purchase excellent.

Response from the owner:Thank you so much for your wonderful review. We are thrilled to hear that Sabrina, Paul and Duncan helped make your experience such a great one. We truly appreciate you choosing us and we hope you enjoy your spa for years to come. Happy Tubbing!

Trevor Beals

10 months ago

I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!

Arlene Paton

2 months ago

Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!

Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!

Jay Fiddick

1 year ago

A very knowledgeable, helpful and pleasant person. Good job

Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!

Ross Sands

1 year ago

We have been using this company for over 10 years and the service is great. Kyler was incredible.

Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!

Denise Adrian

3 weeks ago

Excellent service!!!!!!

Response from the owner:Thank you, Denise, for the 5 star review! We really appreciate you taking the time to share your feedback and are so glad you had such a positive experience with our team. Thank you again for choosing us!

Christine-Rob Diett

11 months ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

Damon88

1 year ago

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your hot tub for the past five years and that Jenny was able to help you out on your recent visit. We love hearing from long time customers and it means a lot to us that we've earned your trust. We look forward to seeing you again!

Jacquelene Seigel

11 months ago

We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!

coryg121

1 year ago

Very friendly and helpful!

Response from the owner:Thanks for the 5 stars! We are so glad our team was able to help. Let us know if anyone in particular stood out — we’d love to give them credit. Happy Tubbing!

Jordan McCallum

9 months ago

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!

N Bishop

1 year ago

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Response from the owner:Thanks for the 5 Stars! Eric will be happy to hear it. Happy Tubbing!

Robyn Smithers

2 months ago

Great service from Eric at Arctic Spas Duncan! He called ahead to let me know when he’d be arriving and was friendly, courteous and professional. I had a water leak and had found a loose fitting myself, but it was still leaking. Eric found the actual problem and explained what had happened in simple, easy-to-understand terms. He also recommended some helpful videos so I can better understand and maintain my spa. Knowledgeable, helpful and great to deal with. Thanks, Eric!

Response from the owner:Thank you for the fantastic review! We’re so glad Eric was able to track down the source of the leak and take the time to explain everything clearly. We’ll be sure to pass along your kind words to him. Thanks for trusting us with your spa!

Scott Humphreys

2 months ago

I recently hired Arctic Spas Victoria to assist with a winterization and move of my hot tub from my balcony to a storage container which was a very technical move and required a lot of experience. Both Paul and Elsa were outstanding and completed the job with a high level of competence and skill. I highly recommend Arctic Spas Victoria and especially Paul and Elsa.

Response from the owner:Thank you so much for your kind review! We're thrilled to hear that Paul and Elsa provided such professional service during your hot tub winterization and move. It was certainly a unique project, and we're glad their experience and expertise made everything go smoothly. We truly appreciate your recommendation and thank you for choosing Arctic Spas Victoria!

Daphna Gelbart

1 month ago

Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!

Response from the owner:Thank you, Daphna, for the wonderful review! We’re so glad Jenny has been able to help you with your spa startup and water chemistry questions. Providing clear, knowledgeable guidance to help our customers feel confident caring for their spa is something we really value. We’ll be sure to pass along your kind words to Jenny! Happy Tubbing!

R H

2 months ago

I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.

Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!

K Bal

8 months ago

We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day! Delivery and set up from Paul & Duncan were wonderful. Great guys for sure. We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond! The Baldwin's

Response from the owner:Thank you so much for taking the time to share such a thoughtful review! We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words. It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them. Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!

Donald Rose

9 months ago

January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.

Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!

Chad Linge

7 months ago

I have been absolutely blown away from the service that Eric gave me regarding an issue I was having with my spa. He not only returned my email after hours with a phone call he stuck with me untill he got through my issue without even having to come out. Eric was extremely polite and helpful and definitely set the bar with his knowledge and professionalism. Again the service from Arctic Spa Duncan was top notch.

Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that Eric provided such exceptional support. Taking the time to follow up after hours and staying committed to resolving your issue remotely really speaks to his dedication, and we’re glad his knowledge and professionalism made such a strong impression. Your kind words mean a lot to our team at Arctic Spas Duncan. We truly appreciate your support and are always here if you need anything in the future!

Jonathan

2 months ago

I was very satisfied with my service call. Eric Was extremely informative and patient with all my questions.

Response from the owner:Thank you, Jonathan, for taking the time to share your experience! We’re glad to hear you were so satisfied with your service call and that Eric took the time to answer all your questions and explain everything thoroughly. We really appreciate your feedback and will be sure to pass your kind words along to Eric!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!