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Annual Summer Break: Closed June 28th – July 6th; Reopens July 7th.

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Your SmartFriend™ in the Hot Tub Business

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Learning Hub

Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada!  Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business.  We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent
Arctic Spas Vanc. Island4.9
Based on 590 reviews
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Noella Duncan
3 weeks ago
I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years
Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!
Dave
1 year ago
Great delivery and set up Great communication prior to delivery Arrived exactly as expected Paul and Gorman went the extra mile and got it up a set of stairs onto the deck Clear instructions and explained the app Painless install -Thank you both.
Response from the owner:Thanks Dave for the positive feedback back. We will let Paul and Goran know that you were happy with their service and that things went smoothly. Happy Tubbing!
Ross Sands
9 months ago
We have been using this company for over 10 years and the service is great. Kyler was incredible.
Response from the owner:Thank you for being with us for over 10 years! We truly appreciate your loyalty and are so glad to hear Kyler made your experience a great one. Happy Tubbing!
Jim Auringer
12 months ago
Huge thanks to Sabrina from arctic spas in Parksville for connecting me with Devon from aquafun pool & spa who provided help and guidance that enabled me to complete repairs on my own to the heater and eco pack on my cub prestige spa. Arctic spas have always provided excellent service and is by far the best hot tub I have ever owned and I have owned many different tubs over the past 40 years. The arctic salt water spas with spa boy kit is the only hot tub I would recommend!
Response from the owner:Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Sabrina and Devin were able to support you in getting your spa back up and running. It's always our goal to empower our customers with the right guidance and service, and we’re glad that came through for you. We’re especially honoured by your recommendation—coming from someone with decades of hot tub experience, that means the world to us. Happy Tubbing!
Allan Atkinson
9 months ago
Just wanted to say thanks to Tanya and Matt for great service recently on my Tundra. Love the tub!! Wish the App worked as well as they do!!
Response from the owner:Thank you for the kind words! We’re so glad Tania and Matt took great care of you and that you’re loving your Tundra. Technology can be a little finicky at times, but it’s still better than running out in the rain to check on your spa! The factory is always improving the app, and often it’s as simple as a software update to get the latest fixes. We are always happy to help in the meantime. Happy Tubbing!
Michael Campsall
2 months ago
Eric came out to service our spa and did a fantastic job. Thorough, friendly, and patient with my questions. Glad we called them. Thanks Eric!
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Eric provided such a great service experience. He takes a lot of pride in being thorough, friendly, and making sure every question is answered along the way. We truly appreciate you choosing us for your spa service needs and will be sure to pass your kind words along to Eric. Enjoy your spa!
s janssen
2 months ago
Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.
Response from the owner:Thank you so much for your kind review! We’re so glad Eric was able to find a cost-effective solution and get your hot tub up and running again. It’s always our goal to explore repair options first and help our customers save money whenever possible. We truly appreciate your trust in us and hope you enjoy many more relaxing soaks! Happy Tubbing!
Bob Restall
9 months ago
John was very helpful with advice on appropriate chemicals for our hot tub. Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Nicole de Margerie
8 months ago
It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran
Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!
Trish Rawsthorne
9 months ago
Thank you to John Keirstead for his information and support to rectify and issue I had with my Ocean Swim spa screen suddenly went blank and John offered support and Arctic spa came and fixed the issue so the Swim spa is good as new.
Response from the owner:Thank you for sharing your experience! We’re so glad to hear that John and the Arctic Spas team were able to get your Ocean Swim Spa back up and running. We are happy to know everything is working perfectly again. Happy Tubbing!
Cathy Schneider
11 months ago
Thankyou Sabrina (Parksville office) for all your help in getting our hottub back to normal. She is willing to help out with all my questions! Thanks
Response from the owner:Thank you for your kind words! We’re so glad Sabrina was able to help get your hot tub back to normal. We’ll be sure to pass along your appreciation to her!
Donald Rose
6 months ago
Both Monica and Goran have been first class in the areas with Arctic Spa and I do appreciate their professionalism.
Response from the owner:Thank you for the 5 stars, Donald! We truly appreciate you taking the time to leave us a review and will let Goran and Monica know of your kind words. Happy Tubbing!
Frank Field
1 month ago
Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.
Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!
Dominique Trischuk
5 months ago
Absolutely love our Arctic Spas hot tub! From the very first interaction, the customer service was outstanding! Jenny was friendly, knowledgeable, and focused on helping us find the cover to replace our old one.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Arctic Spa. Jenny will be so happy to hear your feedback. We take great pride in helping customers find the right solution, and we’re glad she could make the process easy and enjoyable. We really appreciate you choosing us and look forward to helping you again anytime you need us! Happy Tubbing!
Ivan Thompson
1 year ago
Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.
Response from the owner:Thanks Ivan, for taking the time to post this review. Did any of our staff in particular stand out? You have accurately described our goal: “minimal maintenance and not soaking in a pool of chemicals.” Happy Tubbing!
Scott Pedersen
1 year ago
Eric came wired up and set up my tub today and showed me the roped was a gem cant say enough great guy
Response from the owner:Thanks for the positive comments Scott. We will let Eric know you were pleased with his work. Happy Tubbing!
Jesse Myles
1 year ago
Goran, Paul and Matt who delivered our arctic spa today were fantastic! Professional and super helpful. They worked hard and were super knowledgeable when instructing us on the hot tub's maintanance and operation. Great work, thank you
Response from the owner:Thank you so much for the amazing review! We're thrilled to hear that Goran, Paul, and Matt provided such a positive delivery experience. We’re proud to have such knowledgeable and hardworking team members who truly care about making sure our customers feel confident and supported. Enjoy your new Arctic Spa, and don’t hesitate to reach out if you ever have questions—Happy Tubbing!
Valer Sarkissov
1 year ago
John is an expert at his craft (Artic spas) has a breadth of knowledge and always willing to help. Highly recommend any store that he is apart of!
Response from the owner:Thank you for the great review! John’s knowledge and passion for what we do truly set the tone for everything here at Arctic Spas Duncan. As the owner, he takes pride in making sure every customer feels supported and informed. We really appreciate your recommendation and support!
Greg Johnson
9 months ago
Jen was fantastic and very knowledgeable, great service
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!
nelly dnallom
6 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks. Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Jurgen Duewel
1 year ago
Goran Jandric provided excellent service.
Response from the owner:Thank you Jurgen for taking the time to post a positive review. We will share your comments with Goran. Happy Tubbing!
Lori McDougall
10 months ago
John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!
Gordon Bell
8 months ago
We bought a Kodiac spa and couldn't be happier. The sales people (Andrew and Caroline) were welcoming and informative with no pressure. We even got to try it out before purchasing. The delivery team (Paul, Sam and Goran) did a flawless job; on time and placed carefully exactly as we planned. There are things to learn with a new hot tub and the support from Tania and Andrew has been friendly, clear and concise. We are using our hot tub every day! Just want to add that I've had the occasion to call Tania Gray for customer support and she has been excellent. She is friendly, knowledgeable and very helpful!
Response from the owner:Wow Gordon, that is a fantastic review! You have been dealing with a good portion of our team and I am very happy to hear that you're pleased with the efforts of them all. Nothing could make us happier...Happy tubbing!
Robert Sharman
2 months ago
The experience of my Arctic Spa is amazing. I’ve owned 3 other spas throughout the years - the traditional chemical hot tubs. This Salt Water tub is so much better. The maintenance is so much easier - the app is so helpful. But the greatest joy - is the pleasure of being in it. Most people keep asking if it’s too salty. No you don’t really notice the salt - what you notice is how comfortable it is - with out the smell of chemicals. And afterwards your skin feels fantastic.
Response from the owner:Thank you so much for sharing your experience! We love hearing how much you’re enjoying your Arctic Spa, especially the ease of the automated salt water system and the comfort it brings. It’s great to know the app and low maintenance have made a difference, but even better that you’re truly enjoying the time spent in your spa. That clean, comfortable soak and how your skin feels after is exactly what it’s all about. Thanks again for your thoughtful review!
Donald Rose
5 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best.  This includes spas that you can actually “Wet Test!”  This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system.  How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies.  Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form.  There, you can select your desired location.  We can sometimes meet after hours with a pre-arranged appointment!  Just ask!

 

victoria

VICTORIA HOT TUB SHOWROOM

3185 Quadra St,
Victoria, British Columbia.
V8X 1E9, Canada

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DUNCAN HOT TUB SHOWROOM

Unit 102 – 5880 York Road,
Duncan, British Columbia.
V9L 3S4, Canada

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PARKSVILLE HOT TUB SHOWROOM

1401 Springhill Rd,
Parksville, British Columbia.
V9P 2B8, Canada

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CAMPBELL RIVER HOT TUB SHOWROOM

51D Dogwood Street,
Campbell River,
V9W 6B9, Canada

Lets Talk: 250-597-7775