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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Sandra Lasenby
8 months ago
We were very impressed with ASVI - Parksville. Sabrina was very professional and helpful when we were looking at our hot tub options. On delivery day, Paul and Goran were on time and Goran explained how to maintain/use our tub in an easy-to-understand manner.
The whole process from start to finish was completed seamlessly. We wouldn't hesitate to recommend ASVI to anyone looking for a hot tub.
Response from the owner:Thank you so much for your recommendation! We’re thrilled to hear that you had such a smooth experience from start to finish. Sabrina, Paul, and Goran will be so happy to know their efforts made a difference. We hope you enjoy every soak in your new hot tub! Happy Tubbing!
cherie Christopher
1 year ago
We purchased a hot tub five years ago from Arctic Spas and it has been terrific. Eric just serviced it and changed the water for us. He did a fantastic job and answered all of our questions with a lot of expertise and kindness. Phil and Cher
Response from the owner:Thanks Phil and Cher for taking the time to post your positive comments regarding the your recent tub service with Eric. We will be sure to share your feedback with him and the rest of our team. Happy Tubbing!
Jacquelene Seigel
7 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Md Waters
2 days ago
Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday
Jim Wilson
1 year ago
I had an issue with the YESS system on my 2022 Kodiak and I reached out to John, the owner, for advice. John could not have been nicer. He quickly responded to me, providing videos and taking me through the procedure to set the valves correctly inside the shell.
It turns out that the valves had been misaligned for the entire 2.5 years I’ve owned the tub and the YESS system was not operating anywhere near full efficiency.
He helped me avoid a service call. He saved me money. Here’s the thing. I reached out to him blindly. I live in the US and didn’t buy my tub from him. He didn’t have to do any of this. This is how I know he’s a good person.
This is the dealer you want to buy from. One who is truly in it to ensure his customers are happy with what they’ve purchased and that they’re getting everything out of what they’ve purchased.
John is good people. He takes care of his customers. He’s obviously there when you need him.
If you’re in B.C. and looking for a hot tub, this is the guy you need to buy from. You’ll be getting a great tub, first off, but for as long as you own it you’ll have stand-up support. Thats getting harder and harder to find these days.
Response from the owner:Wow! (Blush) Thanks for the amazing review Jim. Glad we were able to help you out! Happy Tubbing!
Gillian J
1 year ago
Our service tech Eric was so helpful and courteous. Sabrina was very helpful in the sale and after service. Thankyou Arctic Spas!
Response from the owner:Thanks for taking the time to leave us some positive feedback. We will be sharing your review with our team. Happy Tubbing!
Greg Johnson
9 months ago
Jen was fantastic and very knowledgeable, great service
Response from the owner:Thank you so much for the 5 stars! We’re thrilled to hear Jen was able to provide fantastic and knowledgeable service. We’ll be sure to pass along your kind words to her. Happy Tubbing!
Samantha Lazzari
1 year ago
Had a great experience with David at Aquafun. Worth the drive to Crofton. All the staff was incredibly knowledgeable while we replaced some jets and filter parts and so friendly, everyone pitched in to help! Will definitely make the drive next time we need supplies.
Response from the owner:Samantha thanks for the feedback. Thanks for making the trip to Crofton and getting the parts you needed. Glad David and the rest of the team there was able to help you out. Happy Tubbing!
Norm Stretch
11 months ago
The service technician Eric did an amazing job with the set up and walking me through the operation.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that Eric did an amazing job with your setup and walkthrough. We’ll be sure to pass along your kind words to him. If you ever have any questions or need support, we're just a phone call away. Happy Tubbing!
K Bal
4 months ago
We recently purchased a hot tub from Artic Spa's and have been so happy with the whole process. We weren't 100% sure on where and when we were going to get one, but Jenny was persistent not aggressive and sent us emails frequently of upcoming sales and so forth. She had emailed about a sale and we jumped the next day to go see it! Jenny was so kind, professional, and not pushy at all. Was so happy to help and answer all our questions. We ended up putting a deposit on the tub that day!
Delivery and set up from Paul & Duncan were wonderful. Great guys for sure.
We love our salt water tub, all the jets and are super happy with our purchase. We highly recommend Artic Spa. You guys really go above and beyond!
The Baldwin's
Response from the owner:Thank you so much for taking the time to share such a thoughtful review!
We’re absolutely thrilled to hear how happy you are with your experience with us from start to finish. It sounds like Jenny was your perfect SmartFriend in the hot tub industry! She will be so grateful to hear your kind words.
It’s also wonderful to hear that Paul and Duncan made delivery and setup a smooth, positive experience. We’re lucky to have such a great team, and we’ll be sure to pass along your compliments to all three of them.
Enjoy your saltwater spa, the jets, and many relaxing soaks ahead. Thank you again for the recommendation and for trusting us—we truly appreciate it and are always here if you need anything!
Lori McDougall
10 months ago
John has been incredibly patient with helping me set up my new spa. He is so knowledgeable and I am especially thankful that I can watch and rewatch his videos. As a first time spa owner I have much to learn, and John has given me the confidence I need to be successful! I highly recommend Arctic Spas Vancouver Island.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that John has been such a great support in helping you get started with your new spa. We’re passionate about making sure our customers feel confident and supported every step of the way—especially first-time spa owners like yourself. We're so glad the videos have been helpful too! Wishing you many relaxing and successful spa days ahead. Happy Tubbing!
kevin corkum
2 weeks ago
Eric came out last month, and my tub was down hard. He explained everything and the truck was well stocked and we got back up and running. Thanks Eric!
Response from the owner:Thank you for taking the time to leave us a review, Kevin! We are so glad that Eric was able to fix your hot tub issue so that you can get back to enjoying your spa. Happy Tubbing!
Caroline Dalton
4 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
fu sp
12 months ago
We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!
norm foote
1 year ago
Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.
Response from the owner:Thanks for your kind feedback, glad we were able to help you out!
Peter Klaver
6 months ago
Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.
Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas!
We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!
Dave
1 year ago
Great delivery and set up
Great communication prior to delivery
Arrived exactly as expected
Paul and Gorman went the extra mile and got it up a set of stairs onto the deck
Clear instructions and explained the app
Painless install -Thank you both.
Response from the owner:Thanks Dave for the positive feedback back. We will let Paul and Goran know that you were happy with their service and that things went smoothly. Happy Tubbing!
Ed Lenherr
1 year ago
Really enjoyed watching the videos made by John Keirstead . They showed lots of different Arctic Spas options, and how the seats vary, and how the jets massage different areas of our body. Very informative and worth watching!
Response from the owner:Thanks for taking the time to leave ypur positive feedback. Much appreciated. It motivates us to produce more helpful content. Happy Tubbing!
Christine-Rob Diett
7 months ago
Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs
Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!
Frank Field
1 month ago
Had very good experience with Artic Spa’s Vancouver Island service partner: Aqua Fun. Our 5-year old spa developed a slow leak; we were unable to find the source. Eric Aasen, one of their techs, arrived at our house pretty much on time. Eric was clearly knowledgeable and experienced in repairing Arctic Spas. He found the source of the leak and repaired the spa. We had to drain the spa to allow the repair; Eric had the tools that enabled a rapid drain. Too, I was happy that he carried extra filters and chemistry on his truck. I needed fresh filters and more salt to treat the refilled spa; he was able to provide both at a fair price, saving a trip to town.
Response from the owner:Thank you so much for the thoughtful review and for trusting us with your spa service! We’re so glad to hear that Eric was able to quickly locate and repair the leak while making the process as convenient as possible for you. We always aim to make service visits as efficient and hassle-free as we can. Thank you again for your support of Arctic Spas Vancouver Island and Aquafun Spas and Service. We hope you enjoy your spa for many years to come!
Keith Sutherland
6 months ago
So very pleased with our experience in buying from Arctic Spa. Jennie was wonderful to deal with.
The crane operator, Paul did an amazing job getting the tub up on our deck.
Duncan did a super job giving us Spa School, very thorough and a very knowledgeable, a pleasant guy indeed.
10 out of 10 on all fronts
Response from the owner:We are so glad to hear of your positive experience with our team! Thank you for taking the time to leave us a review, it means a lot. Happy Tubbing!
Everett Einarson
1 year ago
Great sales and after sales service, would 100% recommend.
Response from the owner:Thanks for the positive comments and recommendation, Everett. Let us know if any member of our team stood out so we can recognize their efforts. Happy Tubbing!
Jeff MacAulay
4 months ago
We worked with Jenny to purchase a Tundra. We've been very happy with it including SpaBoy and Smart pH which are both working well. Jenny, the install team, and the support team have all been great to work with and very responsive.
Response from the owner:Thank you so much for the kind review! We’re thrilled to hear you’re loving your Tundra and that SpaBoy and Smart pH have been working well for you. It’s great to know Jenny, our install crew, and the support team all provided a smooth and responsive experience. Enjoy many relaxing soaks, and please don’t hesitate to reach out if we can help with anything down the road! Happy Tubbing!
Snickersnack
1 year ago
First time trying to clean a pool, I had many questions and was very confused.
Devin, was the pool specialist I talked to. He was extremely helpful! Answered all my questions, pointed me in the right direction. Plus! I have to say as a woman asking questions about something I genuinely knew nothing about, I didn’t feel talked down too, no mansplaining and I wasn’t hit on; I just received help. Seems silly I’m sure to a male person, but this often is the case, and here it was not. Also I needed a pump fixed and they had it done within 24hrs and it’s working perfectly.
Response from the owner:Thank you so much for sharing your experience! We're thrilled to hear that Devin was able to guide you through your first time cleaning a pool with clarity and respect. We take pride in making sure every customer feels comfortable and supported, and it means a lot to know we delivered on that.
We’re also glad we could get your pump fixed quickly and have everything running smoothly. We'll be sure to pass your kind words on to Devin!
Rob D
4 months ago
Quick and friendly service from the very helpful Jenny. The parts were readily available and Jenny provided the installation instructions.
Response from the owner:Thank you for the great feedback! We’re glad to hear you received quick and friendly service and that we had the parts you needed on hand. If there was a specific team member who helped you, please feel free to mention their name — we love recognizing our staff for a job well done. We appreciate you taking the time to leave a review!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
