Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Top rated

Arctic Spas Vanc. Island4.9

Based on 640 reviews

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Jay Fiddick

2 days ago

Prompt excellent service.

Adrian Hannam

1 year ago

Paul and Matt delivered our first hot tub a few days ago. I was so impressed with their ability to manage the fitment of the tub how we wanted on our property, and both their knowledge and guidance with the systems involved. These tubs are obviously well made and efficient, but their quality components and layout offers ease of inspection and maintenance. The tub has quickly become a beloved part of our existence, and we are sleeping better after our sessions. Thanks Arctic Spas!

Response from the owner:Thank you for the review, Adrian! We are so glad to hear that your new spa is already becoming a valuable part of your routine. Paul and Matt are experts at spa deliveries and will be happy to hear you were pleased with their service. Thanks again for choosing Arctic. Happy Tubbing!

Bryan Clark

1 year ago

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

Response from the owner:Thank you for the wonderful review! We’re so glad to hear that Jenny was able to help get your salt cell issue sorted out. She’s one of the newest members of our Victoria team and has already been making a great impression with her resourcefulness and dedication to customer care. We’ll be sure to share your kind words with her. Happy Tubbing!

Linda Gray

1 year ago

Just had our Arctic Fox serviced by Matt. He was friendly, professional and very helpful. Matt was able to answer all our questions and gave us a few tips for ongoing maintenance. Definitely worth every penny!

Response from the owner:Well Linda, that’s the type of review we love to see. Glad that Matt was able to provide you excellent service and answer all your questions. Happy Tubbing!

Marla Murr

1 year ago

Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!

Response from the owner:Thank you, Marla! We will be sure to let Caroline know of your kind words. Feel free to reach out anytime, we are always happy to help. Happy Tubbing!

Greg A

8 months ago

Very good experience with Sabrina setting me up with some treatment products for my other brand hot tub. She took care to educate me on what I did, and as importantly, did not need, and how to monitor my water properly. Grateful to have a trustworthy resource close by. Thank you!

Response from the owner:Thank you so much for the kind review. We’re very glad to hear Sabrina was able to help you find the right treatment products and provide clear guidance on managing your water. Taking the time to explain what customers truly need, and just as importantly what they do not need, is something we value greatly. We appreciate you trusting us to support your hot tub care, even for a different brand, and we’re always here if you have questions down the road. Thanks again for sharing your experience!

steve tribe

1 month ago

Highly recommend Arctic Spas for both quality hot tubs and exceptional service. Had my 3-year water change and full service this week and once again was very impressed by Arctic Spas. The Spa Technician, Eric arrived on time and did a very thorough job servicing my spa and changing the water. He kept me informed throughout, was very professional and courteous, and took the time to educate me on my hot tub and how to continue upkeeping the hot tub and the water. Would not hesitate to use Arctic Spas again for my next 3-year service and water change.

Response from the owner:Thank you, Steve, for the wonderful review! We’re so glad to hear Eric provided such thorough and professional service during your three year water change and full spa service. It’s great to know he kept you informed throughout and took the time to explain the maintenance and water care so you feel confident looking after your hot tub. We really appreciate your continued trust in Arctic Spas and your recommendation. We’ll be sure to pass your kind words along to Eric!

Sheldon Seigel

3 years ago

Tub tripped the breaker. Reset. Tripped again. Texted John (on the weekend!). John replied in minutes. John guessed the problem. I found the suspected short, removed faulty wiring. Currently en route to a cheap and easy fix. If the hardware store was as good as John, I'd be soaking by now. John and Arctic do it again.

Response from the owner:Thanks so much for the great review Sheldon! Glad you’re back up and running!

Isaac Butt

11 months ago

Super happy with the delivery team (Paul and Duncan) and sales team (Jenny) who got us set up with our new Arctic Spa! Delivery came a few weeks early which was a nice surprise. Very pleasant team overall to deal with. Great Canadian company!

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that Jenny, Paul, and Duncan made your experience such a positive one, and that your delivery arrived even earlier than expected. We truly appreciate your support. Happy Tubbing!

Catherine Clark

1 year ago

All the staff are curtious, most helpful, and professional in their manner. A big shout to Caroline and Tamara. And to the technician, Eric, was expedient, friendly and problem solved for us ..excellent a credit to the company..

Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team. Caroline, Tamaris, and Eric will be so happy to know their efforts made a difference. We truly appreciate your kind words and support!

Laurie Boond

3 weeks ago

Duncan came out and was so polite and helpful with our technical (and old age) issues! We're back online!

Response from the owner:Thank you, Laurie, for the great review! We’re so glad Duncan was able to help with your technical questions and get you back online. We really appreciate your kind words and will be sure to pass them along to Duncan!

Jay Fiddick

1 year ago

A very knowledgeable, helpful and pleasant person. Good job

Response from the owner:Thanks for the 5 Stars, Jay! Sabrina is great. Happy Tubbing!

Sarah Campbell

1 year ago

The team at Arctic Spas in Duncan is so good! We've had our Eagle Spa for a few years now. Mark is always happy to answer my questions in the showroom. Tania was reassuring and helpful when I placed my first service call recently, and Eric was just here checking on things. The issue was minor, easily remedied, and Eric was friendly, professional and informative. Thank you all 🙂

Response from the owner:Thank you for the kind words! We’re so glad to hear Mark, Tania, and Eric were able to help make your experience a great one. We appreciate your trust in us and your Eagle Spa. Happy Tubbing!

Gary Faykes

2 years ago

Had our spa installed yesterday. Great experience from purchase to delivery. Paul and Sam were fantastic with installation and education.

Response from the owner:Thanks Gary for taking the time to leave a positive review. We will let Sam and Paul know you were happy with the service. Happy Tubbing!

Jordan McCallum

9 months ago

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Response from the owner:Thank you so much for the great review! We’re thrilled to hear you were extremely satisfied with your Arctic Spas delivery and setup. Our team takes pride in being punctual, professional, and efficient, and it’s wonderful to know your spa was installed, filled, and ready to enjoy before lunch. We’ll be sure to pass along your kind words to Duncan and Paul. Enjoy your new hot tub, and thank you for choosing Arctic Spas!

Lori J

3 years ago

Eric, Paul and Ryan were exceptionally helpful! They went above and beyond and I am very happy. Thanks so much guys!

Response from the owner:Thanks Lori! We appreciate you taking the time to post some positive feedback about our team and your experience dealing with us! Happy Tubbing!

Jacquelene Seigel

12 months ago

We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!

Tanis Mallow

4 days ago

Shout out to Eric and Duncan for the great install of our new Arctic Spa hot tub and the excellent “spa school” lessons.

Response from the owner:Thank you, Tanis, for the great review! We’re happy to hear Eric and Duncan made the installation of your new Arctic Spa a positive experience and that their spa school lessons were helpful. We hope you’re feeling confident with your new hot tub and enjoy it for many years to come! We’ll be sure to share your kind words with both Eric and Duncan. Happy Tubbing!

Glori Meldrum

1 year ago

We are loving our beautiful Arctic Spas hot tub. John and the team were amazing to deal with. Grateful for all of their guidance.

Response from the owner:Thank you for the 5 stars! We are so glad to hear you are loving your spa and that you had a great experience with us. Happy Tubbing!

s janssen

6 months ago

Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.

Response from the owner:Thank you so much for your kind review! We’re so glad Eric was able to find a cost-effective solution and get your hot tub up and running again. It’s always our goal to explore repair options first and help our customers save money whenever possible. We truly appreciate your trust in us and hope you enjoy many more relaxing soaks! Happy Tubbing!

Mark Woodside

11 months ago

We have had our Arcti Spa Summit Series for 6 years and just had our first service call. The Duncan office recommended Aquafun Pools and Spa and yesterday Eric came and did a complete service and inspection. His communication was excellent and I would not hesitate to recommmend Eric at Aquafun to service any and all your needs. Mark

Response from the owner:Thank you so much for the wonderful 5-star review! We’re glad to hear your Summit has been serving you well over the years, and we’re thrilled that Eric provided the level of service and communication you expect. We truly appreciate the recommendation and if you ever need anything in the future, we’re always here to help.

kim stokie

2 years ago

Eric and Paul were absolutely fantastic at setting up our most wonderful spa! The hot tub and service throughout was exceptional. Now I’m just waiting to ( water to be hot) and then SERENITY NOW! Thank you guys for making my paradise happen!

Response from the owner:Thanks for taking the time to leave a review Kim. We are excited that you have your little piece of paradise up and running and that Paul and Eric were “fantastic!” Happy Tubbing!

MaryAnna

1 year ago

Amazing experience! This store has a great selection of hot tubs, perfect for any terrace or backyard. The staff is incredibly polite, helpful, and knowledgeable. I felt truly welcomed and well taken care of. Highly recommended for anyone looking to invest in a quality hot tub and excellent customer service!

Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. Our team takes a lot of pride in helping customers find the perfect hot tub for their space, and it’s wonderful to know you felt welcomed and supported throughout. We truly appreciate the recommendation. Happy Tubbing!

Ťrevor McCaffrey

3 months ago

Jenny diagnosed my problem and showed me how to fix it. Thanks for your help!

Response from the owner:Thank you for your wonderful review! We're so glad Jenny was able to diagnose the issue and show you how to fix it. We'll be sure to pass along your kind words to her. Thanks for choosing Arctic Spas Victoria!

Erin Sebastian

4 years ago

Ryan is helpful, friendly and knowledgeable, which ensured we purchased the right hot tub for our family. We are very excited and feel confident that we have made the right decision on a high quality item! I should also mention that Mark at the Duncan store is also friendly and knowledgeable and helped us make our decision. Thank you all!

Response from the owner:Thanks for the positive review Erin, we like the fact Ryan has been a spa technician for many years, as it really does help people when they start looking for a tub! I am certain you will love your tub!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!