We recently moved to Duncan and wanted to become first-time spa owners. We did a lot of research online, we watched for deals both in refurbished and new tubs, and we sat in a lot of tubs in showrooms. We went with the Be Well M420 spa (Canadian-made in Quebec!) from Artic Spas Vancouver Island (Duncan). We're thrilled with the way this brand has insulated wall panels rather than spray foam insulation on the tub. This makes it MUCH easier to access the components if repairs are needed on hoses or jets. Also love the reinforced, self-supporting fiberglass shell on the tub that allows heat generated by the pumps to be transferred into the tub. We really wanted a salt-water system as it does feel so nice on the skin, and this tub is set-up with a straight-forward salt-water system from the start (not a conversion.) And of course having 73 jets is awesome, and we've been loving the multiple height seats as we move around the tub. We had an absolutely fantastic customer service experience from Marc Gibeau -- he really knows his stuff and took the time to go through all the details on the spas in a friendly and knowledgeable but not-pushy way. Solid, responsive communication from Tania Gray resulted in a delivery date for our in-stock spa in under two weeks, in time for our family arriving for the holidays! Paul and his delivery team were on-time, efficient and ensured the tub was placed exactly where we wanted it. We have a very steep gravel driveway, but they made it look effortless. And I want to give special recognition to our Service Tech Eric Aasen who took the time to explain how everything worked, from the controls to water balancing so that we feel confident in running our the tub to prolong its lifespan. We have been using our new tub every day and are so very happy with it. If you're waffling about a new spa, Artic Spas Vancouver Island is the right choice. And yes, this is a completely independent review without perks or compensation. We're just genuinely happy customers.

Eric and Paul did an amazing job of placing and setting up our new hot tub, as well as instructing us on how to monitor and maintain it. It’s been a real pleasure working with all the staff at Arctic Spas in Duncan. We’re looking forward to many soaks in our new salt water spa.

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

Gordon Jandric fixed our hot tub with tremendous expertise. So great to see calibration consistently and grateful for his service. I highly recommend Gordon if you are having difficulty with your Spa Boy readings. Thank you!

We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.

Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)

John is an expert at his craft (Artic spas) has a breadth of knowledge and always willing to help. Highly recommend any store that he is apart of!

John was very helpful with advice on appropriate chemicals for our hot tub. Saved us cost and provided a better routine for keeping the tub balanced.

Picked up our ocean swim spa this April. So far everything is going great. Love the versatility of a spa that works for swimming but doubles as a huge hot tub when desired. Jenny in Victoria was great helping us choose the right one. The Aquafun team from Crofton was super helpful with the installation (Paul and Charles) while Duncan stayed and took the time to set it all up while teaches us about its maintenance and endless functions. We’ve been using almost daily.

Jenny in Victoria went the extra mile in her first few days working for Arctic Spas on Quadra St. I left without purchasing a product I needed for my annual salt water change that I was doing that day. Jenny had called me before I got too far away from the store and I was able to quickly turn around and come back. With her expertise she reminded me that I needed the Spa Boy Salt Cell and left without purchasing it. This quick call saved me that whole day in time and I was enjoying my hot tub again that evening. Thank you very much, Mike.

Ryan, the Technician at Victoria Arctic Spas, was very helpful and easy to talk to. He located spa parts... for my Glacier spa. Thanks Ryan.

The boys were fantastic. Andrew L @ Sales, Paul @ Deliveries and Sam @ Tech install were all very helpful and professional. I recommend this company here in Victoria.

My wife and I recently purchased an “Arctic Fox” Spa from the good people at Arctic Spa Duncan. We couldn’t be happier with how everything has turned out, from the quality of the product, to the great level of service we received from their friendly and helpful staff. The level of support during the final setup following the installation has been nothing short of exceptional. We worked directly with Richard and Steve from the Crofton store location, which goes by name Aquafun Spa & Pool. This location is a service and distribution partner to the Duncan location. We would recommend the services provided by this partnership, for everything from Spa acquisition to the end operation of your Spa. Once our Spa setup was complete, we took a sample of our water to “Steve” in Crofton, where he generated a detailed water analysis within minutes. This provided a very detailed outlined on how to treat our water. Everything we needed was supplies in-store and at a very reasonable price. The Spa we chose including the saltwater option, using the Onzen water treatment system. This system is well worth every penny! It is very gentle on your skin and doesn’t leaving you smelling like you were bathing in Chlorine. Its also a lot easier on you clothes and towels. The power of the Spa jets is absolutely phenomenal! My wife’s favourite is the foot message. 🙂 Where I enjoys the 6 powerful back massage jets to work out the knots and stress. Our teen-kids have been enjoying the Spa as much if not more than we have! More “quality family time” has been an unexpected and wonderful spin off benefit! Overall, the Spa itself has a very pleasing aesthetic, with its clean lines and warm Cedar finish. It is a fantastic addition to our home and we look forward to many more evenings under the moon in our new Spa. Again, we couldn’t be happier with our decision to go with ArcticSpa. We would without hesitation recommend this company to family and friends alike. If you’re on the fence about it, do it! You won’t regret it.

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!

Great palce to buy hot tub and get suppies for it open Saturdays but closed on Monday

Great service from Goran and Duncan on our hot tub installation!!

We have had our Wolverine since 2019 and we love it! We recently needed to schedule a diagnostic service call as a result of complications from a power outage. Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue. Thank you for your excellent support and service!

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

Although we were extremely disappointed with the 2 month delay for delivery of our new hot tub, we were very pleased with on-site delivery/placement by Paul and the installation and customer service of Eric.

Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.

Eric Aasen was a great help fixing our hot tub. Very friendly, respectful and knowledgeable. I will definitely use you again for service calls when needed.

I had an issue with the YESS system on my 2022 Kodiak and I reached out to John, the owner, for advice. John could not have been nicer. He quickly responded to me, providing videos and taking me through the procedure to set the valves correctly inside the shell. It turns out that the valves had been misaligned for the entire 2.5 years I’ve owned the tub and the YESS system was not operating anywhere near full efficiency. He helped me avoid a service call. He saved me money. Here’s the thing. I reached out to him blindly. I live in the US and didn’t buy my tub from him. He didn’t have to do any of this. This is how I know he’s a good person. This is the dealer you want to buy from. One who is truly in it to ensure his customers are happy with what they’ve purchased and that they’re getting everything out of what they’ve purchased. John is good people. He takes care of his customers. He’s obviously there when you need him. If you’re in B.C. and looking for a hot tub, this is the guy you need to buy from. You’ll be getting a great tub, first off, but for as long as you own it you’ll have stand-up support. Thats getting harder and harder to find these days.

Eric and Sam were amazing. I highly recommend them. They explained everything very thoroughly.

From the patient help Andrew gave us, to the expert delivery from Paul, who was a magician getting our spa in place, we have been extremely happy so far. Thank you all.