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Made in Canada!
With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!
We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!
With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.
Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!
Arctic Spas Google Reviews:
Arlene Paton
2 months ago
Eric did a great job figuring out why we couldn’t connect to our arctic spa hot tub and fixed it for us. Very friendly and knowledgeable. Thank you, Eric!
Response from the owner:Thank you so much for the great review! We’re glad to hear Eric was able to track down the connection issue and get your Arctic Spa back up and running. We’ll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!
Kathryn Babiski
2 months ago
Eric the service technician has been incredibly helpful knowledgeable and friendly every time we needed him! Monica who I've dealt with on the phone is absolutely stellar as well! She even called me before going on vacation to make sure all was well. So appreciated!
Response from the owner:Thank you so much for the fantastic review! We’re thrilled to hear that Eric has consistently provided such knowledgeable, friendly service, and that Monica has gone above and beyond to make sure you’re taken care of. We’ll be sure to share your kind words with both of them. We truly appreciate your continued trust and support!
Donald Rose
9 months ago
January 20,2026. Just had a service call from Gorin and Duncan. First rate service with very good advice on future use and possible needs. I am most impressed.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear you were impressed with the service Goran and Duncan provided. We’ll be sure to pass along your kind words to them. If you ever have questions or need assistance in the future, we’re always happy to help. Happy Tubbing!
Daphna Gelbart
1 month ago
Jenny S. Is extremely helpful if you have questions about startup and chemistry. Thank you!
Response from the owner:Thank you, Daphna, for the wonderful review! We’re so glad Jenny has been able to help you with your spa startup and water chemistry questions. Providing clear, knowledgeable guidance to help our customers feel confident caring for their spa is something we really value. We’ll be sure to pass along your kind words to Jenny! Happy Tubbing!
Mark Insley
7 months ago
Fantastic service today by Eric (Artic Spas, Duncan/Victoria). He replaced a failed heater under warranty and then did a full overview of everything with me (including some good maintenance tips) to ensure all was working well. Thanks!
Response from the owner:Thank you for the great review! We’re so glad to hear Eric was able to take care of the heater replacement and provide a helpful walkthrough. We appreciate your feedback. Happy Tubbing!
Bob Restall
1 year ago
John was very helpful with advice on appropriate chemicals for our hot tub.
Saved us cost and provided a better routine for keeping the tub balanced.
Response from the owner:We’re so glad to hear John was able to help! Finding the right chemical routine makes all the difference in keeping your spa balanced and enjoyable. Thank you for sharing your experience with us and Happy Tubbing!
Terry Hixt
2 months ago
Thanks Eric for spending the time explaining how the whole smart ph system works in great detail. I really appreciate you sharing your knowledge with me. Your a fine example of how company’s should be represented.
Response from the owner:Thank you for the kind words! We’re glad Eric was able to explain the Smart pH system and share his knowledge. We’ll be sure to pass your feedback along to him. Happy Tubbing!
Damon88
1 year ago
Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.
Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your hot tub for the past five years and that Jenny was able to help you out on your recent visit. We love hearing from long time customers and it means a lot to us that we've earned your trust. We look forward to seeing you again!
R H
2 months ago
I came to Arctic Spas Parksville the other day for assistance. I was helped by Sabrina. She was very knowledgeable and helpful. I would 100% recommend.
Response from the owner:Thank you for the wonderful review! We're so glad Sabrina was able to provide knowledgeable and helpful service during your visit. We truly appreciate your recommendation and look forward to welcoming you back to Arctic Spas Parksville!
kevin green
2 months ago
Duncan was fast, effective and very professional. I’ve been getting great service here for years.
Response from the owner:Thank you, Kevin, for the great review! We really appreciate your continued support over the years. We’re glad Duncan was able to get everything taken care of quickly and professionally. We’ll be sure to pass along your kind words to him, and we look forward to helping you again in the future!
Darren and Mike
6 months ago
I think we already wrote a review, but honestly, 6 months have passed now since we purchased our Arctic Spa and we LOVE it more than we ever could have imagined!! We switched over from a chlorine/bromine tub to the Arctic Spa salt water and it was the best decision. Our hot tub is at our second home so we are away weeks and sometimes even a month or so at a time. Each time we have arrived, our Arctic spa has been ready and waiting with ZERO maintenance to do!! With our old hot tub it was a constant balancing of the chemical soup for days before we got it right. We still can’t believe how easy this is. There’s literally nothing to do except enjoy!! Also, our skin was always itchy and irritated after getting out of our old hot tub that used chemicals. With our Arctic Spa salt water- our skin actually feels better after! We cannot recommend Arctic Spas enough. The sales process with Caroline, customer service from her and her staff as well as the installation has been impeccable. So happy!
Response from the owner:Thank you so much for sharing this incredible update. Hearing how much you’re enjoying your spa six months in truly means a lot to us.
It’s especially great to know that your Arctic Spa has been ready and waiting for you, even after weeks away. That peace of mind and ease of ownership is exactly what the salt water system is designed for, and we’re so glad it has made such a difference compared to your previous experience. Even better to hear that it has been gentler on your skin. That is a benefit many people do not expect, but quickly come to love.
We will be sure to pass along your kind words to Caroline and the team. Providing a smooth, supportive experience from start to finish is something we take pride in, and it is wonderful to know it stood out to you.
Thank you again for your recommendation and for trusting us with your second home retreat. Happy Tubbing!
nelly dnallom
10 months ago
Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks.
Glen M Parksville.
Response from the owner:Thank you for the review! We are so glad you had a good experience with us and we are always happy to help. Happy Tubbing!
Chad Linge
7 months ago
I have been absolutely blown away from the service that Eric gave me regarding an issue I was having with my spa. He not only returned my email after hours with a phone call he stuck with me untill he got through my issue without even having to come out. Eric was extremely polite and helpful and definitely set the bar with his knowledge and professionalism. Again the service from Arctic Spa Duncan was top notch.
Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that Eric provided such exceptional support. Taking the time to follow up after hours and staying committed to resolving your issue remotely really speaks to his dedication, and we’re glad his knowledge and professionalism made such a strong impression. Your kind words mean a lot to our team at Arctic Spas Duncan. We truly appreciate your support and are always here if you need anything in the future!
Michelle Gilbertson
8 months ago
Eric and Duncan were prompt and professional. Answered all my questions and gave excellent service.
Response from the owner:Thanks so much for the 5 stars! We’re really glad to hear Eric and Duncan took great care of you and made sure all your questions were answered. We appreciate you choosing us and hope you enjoy your spa for many years to come!
fu sp
1 year ago
We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!
Justin B
2 months ago
Just had servicing done with Duncan. Great guy, very knowledgeable - explained very kindly where I was going wrong with my ongoing water maintenance. Also introduced me to a new cover style that'll save my wife and I a lot of headache.
Response from the owner:Thank you so much for the wonderful review! We’re glad to hear Duncan was able to help with your water maintenance and provide some helpful guidance. It’s great to hear that he also introduced you to the SmarTop cover. We hope it makes things much easier for you and your wife! We’ll be sure to pass along your kind words to Duncan. Thanks again for choosing us!
Angela Betz
6 months ago
Sabrina was so friendly and helpful. Very knowledgeable about the products. She was very accommodating for us to come and try out the swim spa (on more than one occasion). The swim spa we tested was the Hudson. It was a very nice unit. Spacious, with enough room for someone to swim while someone is sitting in the lounger. The 2 seats had good jets. Each targeted different areas. The one lounger seat side was more preferable with the jet placing. I was able to test out swimming with the tether (which is something I thought I wouldn’t like before trying), but it was good. Something very different than lane swimming (which is what I am used to), but still has the ability to provide a good workout in my opinion. I also tried swimming with the large jet running at the end of the tub. Which I didn’t enjoy as much. Swimming with the jet alone would not be enough counter current in my opinion (depending on your level of swimming). But swimming with the tether and the jet going, or just the tether alone would be good. Overall both my husband and I liked the spa. Seems like they are a very well built and functioning product. Overall had a wonderful experience with Sabrina:)
Response from the owner:Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you had such a great experience with Sabrina. She truly takes pride in making sure every customer feels comfortable, informed, and confident (and we’re glad you were able to come back and test the swim spa more than once!).
It’s great to hear your feedback on the Hudson as well. Being able to both relax and swim at the same time is something we designed it for, so it’s awesome that you and your husband got to experience that balance firsthand. We also really appreciate your honest thoughts on the jet current vs. tether swimming—that kind of insight is incredibly valuable.
You might be excited to hear that Arctic Spas is introducing a brand new 18' swim spa model called the Polar Bear, featuring our new Turbo Jet system. This system is significantly stronger, creates much less surface turbulence, and provides a smoother, more consistent current—making it easier to swim against while also helping with body positioning and buoyancy. It’s a big step forward for those looking for a more natural swim experience without relying as much on a tether.
Thanks again for your kind words and for spending the time with us! We’re so happy you had a wonderful experience with Sabrina and our swim spas!
s janssen
6 months ago
Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.
Response from the owner:Thank you so much for your kind review! We’re so glad Eric was able to find a cost-effective solution and get your hot tub up and running again. It’s always our goal to explore repair options first and help our customers save money whenever possible.
We truly appreciate your trust in us and hope you enjoy many more relaxing soaks! Happy Tubbing!
Robert Matson
5 months ago
Sabrina was incredibly informative and explained all the options available on the products.
Response from the owner:Thank you so much for the wonderful review! We’re so glad to hear that Sabrina provided such an informative and helpful experience. She takes great pride in making sure customers understand all their options and feel confident in their decisions. We truly appreciate your support and look forward to helping you again in the future!
Lincoln Foerster
6 months ago
Had Eric come out to setup our spa after we had not used it for a few years. Very friendly and helpful, would highly recommend! Thank you Eric!
Response from the owner:Thanks for the review, Lincoln! We are so happy to hear that Eric could get your spa all setup so that you can start enjoying it again. Happy Tubbing!
Jacquelene Seigel
11 months ago
We bought out Arctic Spa used in 2009…it is still working like a charm! Awesome hot tub!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that your Arctic Spa from 2009 is still bringing you so much enjoyment. It's always great to know our spas stand the test of time. Happy Tubbing!
Marla Murr
1 year ago
Always receive the best service from Caroline Kirman at Arctic Spa! She is so knowledgeable and explains maintenance so well! Thank you Caroline!
Response from the owner:Thank you, Marla! We will be sure to let Caroline know of your kind words. Feel free to reach out anytime, we are always happy to help. Happy Tubbing!
Caroline Dalton
8 months ago
Great service. After a phone call an email to edit this review for a name, I'm questioning a little on my 5 star. I like the place in Parksville in general,EVERYONE I've encountered has been delightful. I have not purchased my hot tub there,however I do go there to buy my chemicals. The last 2 times Sabrina has been the one who has helped me. ( PS Sabrina was not the one pressuring me to add a name and edit this review 😉)
Response from the owner:Thank you so much for the 5-star review, Caroline! We’re thrilled to hear you had a great experience. If any team member stood out, we’d love to know so we can recognize them. We look forward to welcoming you back soon!
Les Mckay
2 months ago
Had Questions in regards to my spa that I couldn't figure out on my own called for technical help and Duncan came out and explained and showed me everything I needed to know. Very Helpful.
Response from the owner:Thank you, Les, for taking the time to share your experience! We’re glad Duncan was able to come out and help answer your questions about your spa. Taking the time to explain and demonstrate everything clearly is an important part of our service, so it’s great to hear that you found his visit helpful. We’ll be sure to pass along your kind words to Duncan!
Kara Cole
1 month ago
Great service! Very knowledgable.
Response from the owner:Thank you, Kara! We really appreciate you taking the time to share your feedback. We’re glad you had such a positive experience and found our team knowledgeable and helpful. We look forward to helping you again in the future!
4 Hot tub showrooms on Vancouver Island:
We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!
While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?
These can only be experienced in person!
We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!
What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!
Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!
