Arctic Spas Vancouver Island | Hot Tubs & Swim Spas

Your SmartFriend™ in the Hot Tub Business

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Made in Canada!

With the increasing US dollar, and to support our Canadian industry while saving you money, it’s important to note that we produce, source and service our hot tubs here in Canada! Our tubs were built specifically for Canadians by Canadians!

We also offer full stress-free support to install, help you maintain, offer service, parts and produced several videos in our Learning Hub accessible 24 hours a day with ongoing updates!

With four locations across the Island, we take pride in being your SmartFriends in the hot tub business. We’re here to help every step of the way.

Visit us today and discover why we’re the top choice for hot tubs on Vancouver Island!

Arctic Spas Google Reviews:

Excellent

Arctic Spas Vanc. Island4.9

Based on 591 reviews

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Nicole de Margerie

8 months ago

It was a while ago (Oct) now, but Goran Jandric came to help with a problem with a newly installed heater for my hot tub on Gabriola. He was very knowledgeable and very pleasant to deal with. Problem was fixed in no time. Thanks Goran

Response from the owner:Thank you for sharing this! We’re so glad Matt was able to get your hot tub fixed quickly and leave a great impression. We’ll be sure to pass along your kind words to him. Happy Tubbing!

Dave

1 year ago

Great delivery and set up Great communication prior to delivery Arrived exactly as expected Paul and Gorman went the extra mile and got it up a set of stairs onto the deck Clear instructions and explained the app Painless install -Thank you both.

Response from the owner:Thanks Dave for the positive feedback back. We will let Paul and Goran know that you were happy with their service and that things went smoothly. Happy Tubbing!

Mona Donovan

3 months ago

We had a technician (Duncan) come to our place on Salt Spring. Duncan was very thorough in his approach and we appreciated his care and attention to detail.

Response from the owner:Thank you so much for the great review! We are glad to hear Duncan provided such thorough service and attention to detail. We will be sure to pass along your kind words to him. Happy Tubbing!

Jennifer Simpson

1 year ago

Impressed with our recent spa service from Eric who rearranged his schedule day of service to accommodate us and we are very grateful. We bought our spa in 2019 and were having our annual check up. Eric was thorough, explained everything and asked several times if we had any concerns or questions. Highly recommend arctic spa - great product and service!!

Response from the owner:Thanks for posting your positive comments, Jennifer. We are happy that Eric was able to accommodate your "Check Up" and get everything sorted for another year. Happy Tubbing!

sue coates

1 year ago

Goran arrived on time and worked cheerfully and efficiently. Turns out our pump was broken and he had one in his van so was able to replace it and get it operational same day. Very nice man…thanks Goran, and thanks Aquafun!

Response from the owner:Thank you Sue. We appreciate you taking the time to post your feedback online. We will be sure to share your comments with our team. Glad we were able to get you a new pump installed so you can enjoy your tub again. Happy Tubbing!

norm foote

1 year ago

Drop by Arctic spa in Victoria with a question about a water pump that I had and Goran was able to solve my problem quickly and very efficiently. He was very friendly and helpful.

Response from the owner:Thanks for your kind feedback, glad we were able to help you out!

Trevor Beals

7 months ago

I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

Response from the owner:Thank you so much for the kind words! We’re thrilled to hear how much you love your hot tub. Marc will be happy to know his knowledge and friendly service made such a positive impression. We truly appreciate your recommendation and look forward to seeing you again. Happy Tubbing!

Niki Whittaker

1 year ago

Eric Aesen came to our house for a troubleshoot/repair. He was polite, helpful, communicative and spent the time to figure out a weird" diagnosis! Highly recommend!

Response from the owner:Thank you Niki, for you feedback and kind words. We will let Eric know you were pleased with his service. Glad he was able to to figure things for you. Happy Tubbing!

Rick Benjamin

9 months ago

Marc G in Duncan BC went above and beyond with my questions and showed me how to access the data that I needed. He helped me avoid costly mistakes. A 1 in my books. Thanks.

Response from the owner:Thank you so much for the thoughtful review! We are thrilled that Marc was able to provide the support you needed and help you avoid potential issues. Going above and beyond is what we strive for, and it’s great to know Marc delivered on that. We’ll be sure to pass along your appreciation to him. Happy Tubbing!

Heather Rasmussen

7 months ago

Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

Response from the owner:Thank you so much for the kind review! We’re so glad Sabrina could help answer your questions and get you feeling more confident with your spa—especially on Christmas Eve. Enjoy your new Arctic Spa, and please don’t hesitate to reach out anytime. We’re always happy to help!

Christine-Rob Diett

8 months ago

Dropped in to see about having my spa water tested...since my normal shop is temporarily closed. Sabrina greeted me upon arrival ...did a quick strip test of my water sample...offered wellness solutions. Great service on my first visit....and I liked the wellness options - Thank you again....will definitely be back for all my spa needs

Response from the owner:Hi Christine! Thank you so much for the wonderful review. We’re thrilled to hear that Sabrina was able to get you looked after quickly and help with your water care. We truly appreciate you stopping in and look forward to helping you with all your spa needs going forward. Happy Tubbing!

Sue Pollard

10 months ago

Arctic spa support has been outstanding since we bought our saltwater hot tub three years ago. Thank you for being there and continuing to support us step-by-step on the occasion that we need some advice! I would totally recommend Arctic spa to anyone looking for a new hot tub.

Response from the owner:Thank you for the 5 stars and recommendation! We’re so glad you’ve been enjoying your saltwater hot tub these past three years, and we’re always here whenever you need us. Happy tubbing!

fu sp

1 year ago

We bought a used Arctic Wolverine, but from the service we get from Arctic Spas Duncan, you would have thought we bought 3 tubs and ordered 4 more!!! They greet us by name, give us excellent advice, always have the items we need in stock, and spend as much time required with us, we never feel rushed!! Love this store!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear you're enjoying your Arctic Wolverine and that our Duncan team has made you feel so supported. We'll be sure to pass your message along to the team—they'll be so happy to hear it! Happy Tubbing!

Dan O'Rourke

9 months ago

We just bought a house with an arctic spa spa and no idea how to start using it. A big thanks to Jenny and Caroline for helping us out!

Response from the owner:Thank you for sharing your experience! We’re so glad Jenny and Caroline were able to help you get started with your Arctic Spa. Enjoy your new home and your hot tub — welcome to the Arctic Spas family!

Vicky Brisebois

1 year ago

⭐️⭐️⭐️⭐️⭐️ Un service exceptionnel! L’équipe en magasin est vraiment serviable, à l’écoute et connaît parfaitement les produits Be Well. Un endroit de confiance pour faire l’acquisition d’un spa — je recommande fortement!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our in-store team. It's wonderful to know that their knowledge and attentiveness made your visit exceptional. We truly appreciate your recommendation and look forward to welcoming you again!

Bob Musselwhite

5 months ago

We went to the store today and chatted with Sabrina. She was very helpful and had a more holistic approach towards adding all the chemicals which was nice to hear.

Response from the owner:Thank you so much for taking the time to leave us a review. One of the things we value most about hot tub ownership is helping our customers use fewer chemicals while keeping their water clean, safe, and enjoyable. We are always here to support you and be your SmartFriends in the hot tub industry, and we are so happy to hear that Sabrina delivered that experience for you. We hope to see you again soon. Happy tubbing!

Scott Pedersen

1 year ago

Eric came wired up and set up my tub today and showed me the roped was a gem cant say enough great guy

Response from the owner:Thanks for the positive comments Scott. We will let Eric know you were pleased with his work. Happy Tubbing!

Peter Klaver

7 months ago

Purchased a hot tub 18 months ago and had a great experience. Unfortunately the salt water unit failed and the unit company had gone out of business. Tried the tech guys who were going to look into options but went to Sabrina and she actually figured out the issue and it was a simple problem with the power that was minimal cost. Wanted it working for family for Christmas and now it is working! So helpful and amazing. Will always be going to this company for our hot tub needs. Owner also came down during the discussion and was super helpful with advice for maintaining the chlorine levels etc. Was not happy initially with the failing unit but loved how they helped us figure it out and even gave us good advice for maintaining water cholorine levels in the future. They can be trusted to help you out even after the original purchase.

Response from the owner:Thank you so much for the kind review! We’re really glad Sabrina was able to quickly identify the issue and get your hot tub up and running in time for Christmas! We appreciate your patience and are happy we could help with both the repair and ongoing water care advice. Thanks for trusting us even after the original purchase. We’re always here when you need us!

Chad Linge

4 months ago

I have been absolutely blown away from the service that Eric gave me regarding an issue I was having with my spa. He not only returned my email after hours with a phone call he stuck with me untill he got through my issue without even having to come out. Eric was extremely polite and helpful and definitely set the bar with his knowledge and professionalism. Again the service from Arctic Spa Duncan was top notch.

Response from the owner:Thank you so much for the amazing review! We’re thrilled to hear that Eric provided such exceptional support. Taking the time to follow up after hours and staying committed to resolving your issue remotely really speaks to his dedication, and we’re glad his knowledge and professionalism made such a strong impression. Your kind words mean a lot to our team at Arctic Spas Duncan. We truly appreciate your support and are always here if you need anything in the future!

Samantha Lazzari

1 year ago

Had a great experience with David at Aquafun. Worth the drive to Crofton. All the staff was incredibly knowledgeable while we replaced some jets and filter parts and so friendly, everyone pitched in to help! Will definitely make the drive next time we need supplies.

Response from the owner:Samantha thanks for the feedback. Thanks for making the trip to Crofton and getting the parts you needed. Glad David and the rest of the team there was able to help you out. Happy Tubbing!

Noella Duncan

1 month ago

I am new to hot tubs having inherited a Beachcomber Spa when we purchased our new home. Sabrina took the time to provide some suggestions on how to maintain it. She has a wealth of knowledge since she has been in the industry for about 10 years

Response from the owner:Thank you so much for the 5-star review! We're glad Sabrina was able to help you get comfortable with your hot tub. She truly has a wealth of experience and enjoys helping customers make hot tub ownership simple and enjoyable. We appreciate you taking the time to share your experience and look forward to helping you for many years to come. Happy Tubbing!

WestCoaster

1 year ago

Eric came out to solve a non-working pump problem and I was fully expecting a big bill to replace it. He quickly diagnosed a capacitor had failed and replaced that instead. No fuss, no mess and gone in 60 seconds! Fastest tech in the west!

Response from the owner:Thanks so much for the great review! We're glad Eric was able to quickly diagnose the issue and save you from a bigger repair. “Fastest tech in the West” made our day—we’ll be sure to share that with him! Happy Tubbing!

Ivan Thompson

1 year ago

Excellent tub if you want top quality with minimal maintenance demands and don’t want to soak in a pool of chemicals. They were able to make a plug and play model for us (110 amp service) and it has worked well. Service staff have been helpful, reliable and responsive.

Response from the owner:Thanks Ivan, for taking the time to post this review. Did any of our staff in particular stand out? You have accurately described our goal: “minimal maintenance and not soaking in a pool of chemicals.” Happy Tubbing!

Damon88

10 months ago

Purchased a new hot tub 5 years ago. Amazing experience. Recently went back to get some supplies. Jenny was super helpful and great to deal with. Really nice to see Artic spas is still such a great local business.

Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been enjoying your hot tub for the past five years and that Jenny was able to help you out on your recent visit. We love hearing from long time customers and it means a lot to us that we've earned your trust. We look forward to seeing you again!

David Wietzes

7 months ago

Having owned a swimspa at three different locations in Western Canada and now looking to be on Vancouver Island, I connected with Sabrina at Arctic Spa in Parksville. She is informative and smart on the features and advantages of Arctic Spas swimspas, including the whys and knowledge of salt water pools and hot tubs over chlorine as well as knowledge and thoughts of the area regulations on installations. Having attended 3 other Arctic Spa locations in Western Canada, she is by far the most informative. Want to know about the whys on why salt water pools are better for around Vancouver Island - connect with her and Parksville Arctic Spa first!

Response from the owner:Thank you for the wonderful review! We’re so glad Sabrina was able to provide the detailed info you were looking for and that she stood out among other locations you’ve visited. We appreciate you connecting with us here in Parksville and are always happy to help as you plan for your next swim spa!

Read ALL Our Google Reviews - Here!

4 Hot tub showrooms on Vancouver Island:

We have four showrooms spread across Vancouver Island to serve you best. This includes spas that you can actually “Wet Test!” This means you can bring your swim trunks and try it out!

While we can demonstrate some things on our website with pictures and video, it is sometimes hard to express the clean smell of a saltwater spa…or feel the satin smooth texture of our latest acrylic called Polar White…or experience the soothing waters of a saltwater system. How about experiencing swimming into the powerful jets of a swim spa…or simply, getting a FREE deep massage from an Arctic Spas SDS seat?

These can only be experienced in person!

We have four locations evenly spread from Victoria on the South island to Campbell River up North so that you can experience one near you!

What we have available at each location varies. Please contact us first to arrange a time and allow us to check the status of what we have available to test at either location!

Tap the Phone number below, or on John’s image holding the cell phone to go to our Contacts Page and fill out a short form. There, you can select your desired location. We can sometimes meet after hours with a pre-arranged appointment! Just ask!