Thank you so much for helping me out when I called with all my questions about pH and alkalinity today! We’ve only had our spa for a month, and we didn’t get a full walkthrough from the Arctic Spa dealer we bought it from, so it left me feeling a bit lost. Sabrina was available to answer my questions on Christmas Eve when our dealer was closed for the holidays. Much appreciated!

Sabrina was so helpful as we ordered our new hot tub cover. Great service, quick to respond and provide everything we needed. Once again, Sabrina was extremely helpful getting us set up with a new replacement hot tub. She sent a bunch of great options and was able to get us set up within one week.

The service technician Eric did an amazing job with the set up and walking me through the operation.

We were extremely satisfied with our Arctic Spas delivery and setup. The lads arrived on time, were very professional and friendly and got my hot tub installed/filled/running before lunch. Shout out to Duncan and Paul for a great experience.

Nice tubs, nice staff and Eric is a cool dude for maintenance if you need it! Cheers

Our hot tub was very old and no longer working. Thought we would have to buy a new hot tub but Eric explaned they could install new parts for a fracrion of the price of a new hot tub. We now have our hot tub working at a fraction of expected cost! Thanks Eric.

Jenny at Arctic Spas Victoria went out of her way to help with a salt water cel issue. A very resourceful person and shop. All good now!

Great customer service, Eric is very knowledgable about our old hot tub.

Marc is very knowledgeable and a great help. We've been working with him for 5 years.

We bought a hot tub from the store in Duncan last July. It's one of the best things we've ever bought. We love it! Great value for money, knowledgable low-pressure sales people, and good after-sales service. Shout out to Caroline, who helped us solve a problem, and even phoned to follow up to make sure it was fixed!

Duncan came out and was so polite and helpful with our technical (and old age) issues! We're back online!

I scheduled a visit to troubleshoot some issues with our 7 year old hot tub. Eric reached out an hour before getting here, which I requested and needed to be able to get here from work. Very, and I mean very promptly had his tools down to the back yard, tub panels open and... comically confirmed the issue he had said it likely was as he was unloading and getting ready. Eric was great. I had to be there because we needed to test some connectivity issues with my phone and the spa boy. I was trying so hard not to be the "staring over his shoulder guy" but he is so inviting and knowledgeable. He showed me and talked me through operations of different things in our spa including the issues we were having and other neat tidbits that help to provide all our enjoyment with the hot tub! We have another simple issue with one of the fountains but it will nee to be done when we empty and change the water. Its simple but i can tell from whatvhe showed me, will be a bit cumbersome and annoying working in a tight spot to replace and replumb piping in some tight quarters. All I sensed from Eric though, was a positive explanation on how he will do it and the only thing standing in his way, is we will need the tub emptied so pipes are free of water (ps... VERY simple issue with one of the 4 fountains havig developed a clog!). Monica and Tania were easy to deal with at the schediling end of things. Marc is always there in the Duncan Store front and helped me with some earlier info before i had things fully scheduled. Sorry, had to say a lot above here because I got a lot! We know with absolute, 100% certainty, we use our spa way, and I mean WAY more than average folks. Arctic Spas has designed and produced an absolute industry leading spa and tremedously easy to service. They surround it with excellent salespeople, efficient admin for service and most inportantly, very personable, knowledeable technicians tweaking little issues and setting them right! And let me give John a little thumbs up too! The little videos online are great. Giving info on things that might stretch out 2-6 months more use on an salt cell and just nice stuff for some of the DIY people out there, saving them a buck instead of only relying on service calls... fantastic. Thanks. Brad Beals

I recently hired Arctic Spas Victoria to assist with a winterization and move of my hot tub from my balcony to a storage container which was a very technical move and required a lot of experience. Both Paul and Elsa were outstanding and completed the job with a high level of competence and skill. I highly recommend Arctic Spas Victoria and especially Paul and Elsa.

I love my Be Well hot tub. Marc is very knowledgable and provides excellent, friendly service every time I go in. Highly recommend!

Very good service and prices on chemicals. Jenny has been very helpful every time we have needed something.

I needed to replace the 14 year old jets in my Arctic Fox Spa. Jenny Seredocka at the Victoria store did a great job to help me. I was unsure which jets I needed, as the jets have changed slightly over the years. She loaned me some jets, so that I could test fit them and ensure that I received the correct ones. She managed to put together all of the jets I needed from in store inventory. She was very pleasant and helpful.

We have had our Wolverine since 2019 and we love it! We recently needed to schedule a diagnostic service call as a result of complications from a power outage. Eric was fantastic. He assessed the issue very quickly and fixed the problem. He was polite, informative and efficient. He was very knowledgeable and provided additional care and maintenance advice over and above fixing the original issue. Thank you for your excellent support and service!

Went in to get a salt cell and some filters. Jenny was super helpful. Even gave me a live tutorial on how to properly install the salt cell myself. Thanks alot Jenny and the Arctic Spas Victoria team!

Nice experience buying a dispenser and chlorine powder. Then she sold us a toy. Cheers and thanks. Glen M Parksville.

Excellent tubs, Jenny and Caroline are awesome!

Can I just say that this is the best investment we’ve ever made? We use this hot tub almost daily throughout the year. It’s absolutely fantastic to decompress in after a long day of work or commute or both. It was delivered by hand with no crane into a very tricky location, I’m so impressed. We have had it for about three or four years now and we love it.

Love our Ellesmere tub, really comfortable and easy to maintain. Good service from Jenny at Arctic Spas Victoria as well, they are knowledgeable and answers our questions easily.

A very knowledgeable, helpful and pleasant person. Good job

I recently called Arctic Spas in Parksville from the U.S. with questions about the Saltwater Generator system, as I was having a hard time getting clear answers from my local dealer. Sabrina was absolutely wonderful—despite having no financial incentive to assist me, she went out of her way to provide detailed support and guidance on what steps to take next. Her professionalism, kindness, and willingness to help truly stood out. I highly recommend Arctic Spas for any of your hot tub needs. I only wish this location were closer to home! Thank you, my Canadian friends—especially Sabrina—for the exceptional service!

We have had our Arctic Spas hot tub for 9 years now and we absolutely love it, from the headrests to the build quality, we really enjoy our hot tub. Caroline and the crew at our local store in Duncan are a wealth of information and are always very helpful.